Arris IPC4100 Operating instructions

IPC4100 Release 1.0
Installation and Operation Guide
© 2018 ARRIS Enterprises LLC. All Rights Reserved.
STANDARD 365-095-33577 Revision x.1
June 2018

IPC4100 51.0 Installation and Operation Guide
STANDARD Revision x.1
ARRIS Copyrights and Trademarks
© 2018 ARRIS Enterprises LLC. All Rights Reserved.
No part of this publication may be reproduced in any form or by any means or used to make
any derivative work (such as translation, transformation, or adaptation) without written
permission from ARRIS Enterprises LLC. (“ARRIS”). ARRIS reserves the right to revise this
publication and to make changes in content from time to time without obligation on the part
of ARRIS to provide notification of such revision or change.
ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises LLC. Other trademarks and
trade names may be used in this document to refer to either the entities claiming the marks
or the names of their products. ARRIS disclaims proprietary interest in the marks and names
of others.
ARRIS provides this guide without warranty of any kind, implied or expressed, including, but
not limited to, the implied warranties of merchantability and fitness for a particular purpose.
ARRIS may make improvements or changes in the product(s) described in this manual at any
time.
The capabilities, system requirements and/or compatibility with third-party products
described herein are subject to change without notice.
Revision History
Revision Description Revision Date
1.0 Initial Release June 2018

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Table of Contents
1. Important safety considerations.............................................................................. 5
During transportation to the subscriber home ................................................................. 5
During installation ............................................................................................................. 6
2. FCC compliance....................................................................................................... 7
FCC declaration of conformity........................................................................................... 7
3. Product features ..................................................................................................... 8
IPC4100 Standard features................................................................................................ 8
Standard data features ...................................................................................................... 8
Standard Miscellaneous Features ..................................................................................... 9
4. IPC4100 rear panel................................................................................................ 10
5. IPC4100Front panel............................................................................................... 11
6. IPC4100 installation overview ............................................................................... 11
7. Completing prerequisites ...................................................................................... 12
Checking the home coaxial network topology ....................................................... 12
Determining the video connection option ............................................................. 14
Connecting audio .................................................................................................... 14
Connecting the home router .................................................................................. 15
Connecting homes with multiple existing cable drops........................................... 15
Connecting the home router – embedded MoCA ONT .......................................... 15
8. Reviewing the IPC4100 installation steps............................................................... 16
Connecting a High-Definition TV (HDTV) for video................................................. 17
Connecting an HDTV and an A/V receiver for video............................................... 17
9. Performing remote control operational check ....................................................... 19
10. Understanding auto-provisioning .......................................................................... 19
Starting the auto-provisioning process ........................................................................... 20
Reviewing sample IPC4100 self-test screens................................................................... 21
11. Accessing the Basic User Interface (BUI) ................................................................ 25
12. Optimizing High-Definition (HD) settings ............................................................... 26
Viewing additional HDMI settings ................................................................................... 28
Additional Closed Caption settings.................................................................................. 31
Graphics Overlaying the Video ........................................................................................ 34

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13. Configuring Diagnostics......................................................................................... 36
d0 Navigating the Diagnostics menu ............................................................................... 36
d01 Viewing General Status ............................................................................................ 37
d02 Unit Address / Security............................................................................................. 41
d03 Code and Download Menu....................................................................................... 44
d04 Channel and Session Menu ...................................................................................... 51
d07 Audio / Video Status................................................................................................. 55
d06 Memory and CPU Status........................................................................................... 58
d07 Interface / Port Status .............................................................................................. 58
d8 Connected Home........................................................................................................ 62
MoCA Node Network.............................................................................................. 64
MoCA Tx and Rx Phy rates ...................................................................................... 65
MoCA Power and Attenuation Level ...................................................................... 66
MoCA RX packet counts.......................................................................................... 67
MoCA Short Term Packet Counts ........................................................................... 68
MoCA Priority QoS .................................................................................................. 69
Ethernet Hardware Configuration .......................................................................... 70
Registered client list (IP client) ............................................................................... 71
DHCP link status...................................................................................................... 72
LAN and QoS ........................................................................................................... 73
d09 Purchase / Poll / Upstream Status............................................................................ 74
d10 IN BAND Status ......................................................................................................... 76
d11 Out-of-Band (OOB) Status ........................................................................................ 79
d12 Keypad Status ........................................................................................................... 81
d13 DRM Info................................................................................................................... 82
d14 OTT Session History .................................................................................................. 83
14. Troubleshooting.................................................................................................... 84
15. Definitions, Acronyms and Abbreviations.............................................................. 89
16. ARRIS Contacts...................................................................................................... 91

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Chapter 1
Important safety considerations
Read these instructions.
Keep these instructions.
Heed all warnings.
Follow all instructions.
Do not use this apparatus near water. The apparatus shall not be exposed to dripping or
splashing and no objects filled with liquids, such as vases, shall be placed on the
apparatus.
Clean only with dry cloth.
Do not block any ventilation openings. Install in accordance with the manufacturer’s
instructions.
Do not install near any heat sources such as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce heat.
Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized
plug has two blades with one wider than the other. A grounding type plug has two
blades and a third grounding prong. The wide blade or the third prong is provided for
your safety. If the provided plug does not fit into your outlet, consult an electrician for
replacement of the obsolete outlet.
Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
Only use attachments/accessories specified by the manufacturer.
Unplug this apparatus during lightning storms or when unused for long periods of time.
Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as the power supply cord or plug is
damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus
has been exposed to rain or moisture, does not operate normally, or has been dropped.
WARNING - To reduce the risk of fire or electric shock, do not expose this apparatus to rain
or moisture.
The apparatus requires careful handling to avoid potential damage to its internal
components which can lead to the loss of recorded data. Be sure to follow these
requirements during transportation and installation.
During transportation to the subscriber home
Transport the IPC4100 in its shipping box or an equally padded container.
Do not expose the terminal to rain or moisture.

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During installation
Do not place the IPC4100 in an enclosed area where the cooling vents are blocked or
impede the flow of air through the ventilation openings.
Install the IPC4100 so that its position does not interfere with its proper ventilation. For
example, do not place the IPC4100 on a bed, sofa, rug, or similar surface that could block
the ventilation openings.
Install the IPC4100 away from heat sources such as radiators, heat registers and stoves.
Installation of the IPC4100 near consumer electronics devices, such as stereo
receiver/amplifiers and televisions, is permitted as long as the air surrounding the
IPC4100 does not exceed 40º C (104º F).
Place the IPC4100 on a flat surface not prone to vibration or impact.
Do not install the IPC4100 in an area where condensation occurs.
To prevent the temporary loss of guide data and cause a temporarily non-responding
IPC4100, do not plug the AC power cord into a switched power outlet.
To avoid shock and vibration damage to internal components do not move the IPC4100
while it is plugged in.

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Chapter 2
FCC compliance
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment
generates uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
CAUTION: Changes or modifications not expressly approved by ARRIS for compliance could
void the user’s authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired
operation.
FCC declaration of conformity
ARRIS Enterprises, LLC., 3871 Lakefield Drive, Suwanee, GA 30024, declares that the IPC4100
set-tops comply with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.

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Chapter 3
Product features
This manual provides instructions for system operator personnel to install the ARRIS IPC4100
High Definition set-top. This unit includes a high-end processor, expanded memory, and
enhanced graphics to support digital, on-demand, and interactive services. It provides a full
complement of interconnection options.
The IPC4100 provides the following advanced functionality:
Authorization and purchase of on-demand programming
High-Definition Television (HDTV) and Ultra-High Definition Television (UHDTV) video
decoding
HDTV and UHDTV output through component video (YPbPr) or High-Definition
Multimedia Interface® (HDMI®)
Surround-sound audio through a variety of analog and digital interconnection options
Live playback and LOD buffering capabilities to pause and time shift live video and
seamlessly record for all connected televisions
Built-in MoCA® 2.0
802.11ac Wi-Fi home networking
As with all ARRIS digital set-tops, the hardware features are enabled by core operating and
third-party application software.
IPC4100 Standard features
Industry-standard video, audio, and data outputs
Supports advanced ultra high-definition 4K video and HEVC and VP8/VP9 decode
Embedded IP networking over coaxial cable with integrated MoCA 2.0
Integrated 802.11ac Wi-Fi with 4x4 5GHz
Wi-Fi security: WPA-PSK WEP-64/128, WPA, WPA2
Dolby® 5.1 (all Outputs) and Dolby Digital Plus 7.1 digital audio (HDMI only)
Rear panel USB 2.0 port
Standard data features
8 GB flash memory
2 GB DRAM
One rear Universal Serial Bus (USB) 2.0 port
10/100 BASE-T Ethernet Port (RJ-45)

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Standard Miscellaneous Features
Messaging capabilities
Digital diagnostics
Four-digit, seven-segment LED display

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Chapter 4
IPC4100 rear panel
The IPC4100 rear panel contains ports and connectors for video, audio, RF cabling, data
output, and data interface. Some connectors are not enabled and require application
software support.
Figure 1: IPC4100 Rear Panel
Port/Connector Description
1 Cable In Connects to a coaxial cable that delivers the signal from your
service provider
2 Ethernet* Connects to an Ethernet device
3 Optical Audio* Connects to the Dolby® Digital 5.1 audio or PCM output on a
digital audio device
4 HDMI Connects to a high-definition TV (HDTV)
5 IR Remote Input Connects to a remote-control set-top accessory cable
6 USB 2.0 Connects to a high-speed peripheral device
7 12V DC, 1.5A Connects the power cord to the IPC4100
8 Power LED Power supply indicator
*This option is dependent upon application setting and availability in content.

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IPC4100Front panel
The IPC4100 front panel provides the mechanical Power/Standby button and the LED
Clock/Channel number display.
IPC4100 Front Panel
Component
Description
1 Power Display Indicates if power is on (green) or off (no light).
2 Reboot Indicates if gateway is rebooting.
IPC4100 installation overview
This section provides instructions for connecting and configuring the IPC4100 in a
multi-television screen household. The IPC4100 supports an auto-provisioning feature that
automates many of the tasks required to configure and provision the in-home IP video
components.
The installation will include the following series of steps:
Connecting the home router (page 15)
Connecting the RF coaxial cable to the RF connector on each set-top
Connecting the A/V connections for each set top to the home theater equipment
Performing the Auto-Provisioning procedures from the IPC4100 On-screen menu. See
Understanding auto-provisioning (page 19).
Optimizing High-Definition (HD) settings (page 26)

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Chapter 5
Completing prerequisites
Before you move or change components on the subscriber’s entertainment system, do the
following:
Make sure you have all the required tools and equipment.
Review the installation instructions.
Check the home coaxial topology.
•Make sure no cable network or satellite dish is connected.
•Make sure there are no amplifiers that could interfere with the MoCA network.
•Determine the numbers and type of splitters used.
•Verify that the signal at each coaxial outlet you will use is in the range -10 to +10
dBmV.
•If necessary, replace or move amplifiers or splitters.
Check the home entertainment system. Determine if you are connecting to one of the
following:
•Standard-Definition analog NTSC TV (supporting RF input)
•Baseband Composite video
•High-Definition TV (UDH, HDMI, or DVI)
Determine if the subscriber has other equipment to be connected to the terminal (Home
Theater or A/V receiver, VCR, etc.). Verify that you have the necessary cables and other
required items.
Have the customer specify where the IPC4100 media server should be installed.
Note: Make sure to install the IPC4100 media server before connecting any other
set-tops.
Write down the MAC address and serial number for each IPC4100 and IP Client set-top
box. The labels are located on the bottom of the devices.
Figure 2: Set-Top Box MAC Address
Checking the home coaxial network topology
This procedure assumes you are networking at least one IPC4100 and one or more IP Client
STBs. Before you install the IPC4100, do the following:
1. Create a table listing for each of the following:

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•Every room where you plan to install a set-top
•The signal levels you measured at the RF cable outlets
•HFC MAC Address located on the label on the bottom of the set-top used in that
room
2. Optionally, you can include information such as the set-top type, serial numbers, and
anything else you or the service provider considers useful. The following table provides
an example of signal levels and MAC addresses.
Room
Cable Outlet
Signal Level
Set-top MAC
Address
Set-top Type Serial Number
Router -2 dBmV 001225xxxxxx None
Living Room -6 dBmV 001225xxxxxx IPC4100
Den -8 dBmV 001225xxxxxx IPC4100
Master
bedroom
1. -16 dBmV 001225xxxxxx IPC4100
2. Use your TV signal tester at the coaxial outlet where you will connect any MoCA set-top
box and router. Verify that the signal level of the highest downstream digital channel
frequency is between -10 and 10 dBmV. Record your readings in a table similar to Table
6 above. A signal level of +0 dBmV is ideal.
Note: If the signal level is less than -10 dBmV, you must correct the problem before
installing the set-top box.
3. If possible, determine whether there are one or more in-line coaxial RF amplifiers. If
possible, move the existing amplifier to a position near the point of entry. See
Troubleshooting for more information.
4. If possible, determine how many splitters, and what kind, are in use. An older splitter,
such as an old eight-way splitter, may have unacceptably high throughput loss. Replace
any splitter cascades having a loss of 18 dB or more.
5. If the signal level at one or more coaxial outputs remains unacceptably low, the power
loss may be caused by long coaxial cable runs using cable of insufficient quality. For
example, a 330 ft (100 m) cable can reduce the power by 20 to 27 dB, depending on the
cable quality. This results in a very low power level at the outlet of about -5 to -10 dBmV
or lower. This loss, combined with loss from a splitter, causes marginal MoCA network
performance.
6. If you make any changes to the network, repeat steps 1 and 2.

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Caution: Be sure all connections are properly secured. Poor F-connector fittings or poor
grounding can cause ingress.
Determining the video connection option
Use the following guidelines to determine the best video connection for the subscriber’s
home entertainment system. To determine the available video inputs on the TV, check the
manual supplied with the TV or the TV itself.
The IPC4100 offers the following video outputs:
Connection Type TV Type Description
HDMI HDTV and SDTV HDMI offers higher quality HD video than
component video.
HDMI provides both video and audio connections.
If you use HDMI, no separate audio connection to
the TV is required.
HDMI is compatible with DVI. If the TV has a DVI
input, you can use an HDMI-to-DVI converter cable
or adapter to connect to the IPC4100 HDMI
connector. If DVI is used, a separate audio
connection to the TV will be needed.
Video (Composite) SDTV only Use the composite video output (video) connection on
the TV.
Connecting audio
When connecting to a home theater receiver, depending on its inputs, you can use the
following IPC4100 audio outputs:
Connection Type Description
Digital audio optical (S/PDIF) If the receiver supports it, use the digital audio optical
(S/PDIF) audio output to deliver Dolby Digital audio to a
Dolby Digital home theater receiver.
Audio is available via HDMI and no further audio
connection is required.
Baseband Audio L and R If the audio receiver does not support Dolby Digital, use
the baseband audio l and r outputs to connect to the
audio receiver.
In most cases, the optical S/PDIF or coaxial digital RCA output offers better audio quality and
support for 5.1 Surround Sound. The cabling diagrams show sample audio/video (A/V)
connections to an audio receiver, where the receiver functions as an A/V router.

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When connecting to an audio receiver, reference its installation instructions for directions on
connecting to baseband and digital (S/PDIF) audio ports.
Note: The VCR and TV receive their A/V signals from the currently selected input device on
the audio receiver. This is important when the subscriber has another A/V device such as a
DVD player, a secondary VCR, a CD player, or other electronic component. We recommend
connecting the TV to the monitor output so on-screen menus for the receiver can be
displayed. In many cases, the receivers themselves have interactive on-screen menus.
Connecting the home router
To connect the home router:
1. Connect the Ethernet cable you routed from the ONT to the WAN Ethernet port on the
home router.
2. Make sure the router is powered ON.
3. Enable Dynamic Host Configuration Protocol (DHCP) on the router. Follow the
instructions provided with the router.
Connecting homes with multiple existing cable drops
Some customer premises may have multiple coaxial inputs from one or more taps, typically
entering different locations in the home. For the PON, it is practical to have one connection
only per customer premises. You must use a splitter and cabling to connect any additional
drops to the ONT. The routing will depend on the layout of the home and customer
preference.
Connecting the home router – embedded MoCA ONT
To connect the home router:
1. Connect the coaxial cable you routed from the ONT to the coax/MoCA port on the home
router.
2. Make sure the router is powered ON.
3. Enable Dynamic Host Configuration Protocol (DHCP) on the router. Follow the
instructions provided with the router.

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Chapter 6
Reviewing the IPC4100 installation steps
1. Determine if you are connecting to one of the following:
a. High-Definition TV or monitor - Use the HDMI output. No other video connection
supports HDTV.
If the TV has no HDMI input but does have a DVI input, connect a DVI-to-HDMI
adapter or cable to the HDMI out connector on the IPC4100 set-top and the
DVI-HDTV connector on your TV.
b. Standard-Definition TV - Connect the composite video connector using a composite
(RCA phono) cable.
2. Determine if you are connecting the audio to a home theater receiver or directly to the
TV:
a. For an HDMI video connection, no additional audio connections to the TV are
required.
b. For a DVI video connection, additional audio connections to the TV are required.
c. If the receiver or TV has a digital audio (S/PDIF) input, use the Optical Audio (S/PDIF)
output. Otherwise, use the baseband left and right audio outputs.
3. Locate the cabling diagram(s) that best match your planned configuration.
4. Connect the audio and video cables as shown in the diagram you are using.
5. Determine if you are connecting to a data device. For installation details, refer to the
instructions included with the data device.
6. Connect the FiOS TV In terminal to the coaxial cable wall outlet.
7. Perform the operational check for the remote control. See Performing remote control
operational check (page 19).
8. Optimize the high-definition settings. See Optimizing the High Definition Settings (page
26).

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Connecting a High-Definition TV (HDTV) for video
Do the following for the best possible HDTV video quality:
1. If the TV has an HDMI input, connect it to the HDMI output on the IPC4100.
2. If the TV has a DVI input, connect it to the HDMI output on the IPC4100 using an
HDMI-to-DVI converter cable or adapter.
Figure 3: High-Definition TV (HDTV) for Video Connection
Note: Because HDMI provides both video and audio output, no additional audio connections
to the TV are required.
Connecting an HDTV and an A/V receiver for video
Note: If the A/V receiver includes an HDMI input and output, the IPC4100 HDMI output can
be connected directly to the A/V receiver’s input and the A/V receiver’s HDMI output
directly to the TV. Because HDMI provides both video and audio output, no additional audio
connections to the A/V Receiver and TV are required.

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®
Figure 4: High-Definition TV (HDTV) and an A/V Receiver for Video Connection

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Chapter 7
Performing remote control operational
check
The operational check tests communication with the remote control.
Table 1. Remote Control Test
Feature Testing Procedure
Power ON Press Power on the remote control to turn ON the
IPC4100.
Channel Selection Scan through the channels using the Channel +
or - keys.
Tune to several channels by entering the channel
number using the numeric keys.
Volume Control Press Volume + or - on the remote control to increase
the volume to its upper limit, lowest level, and to a
comfortable level.
Press mute to turn the sound off. Press mute again to
restore the sound.
If the IPC4100 does not operate properly, see Troubleshooting for more information.
Understanding auto-provisioning
The auto-provisioning process will streamline the set-top installation and provide
informative diagnostics that will assist you in resolving issues as they are detected. After the
IPC4100 and IP Client set-tops are connected to the home network and the IPC4100 is
powered ON, an automatic pre-health check is performed to identify any potential
connection problems. The IPC4100 will conduct a series of self-tests to verify proper network
connectivity and signal levels.
During the activation process, the system health and status are monitored and displayed on
the IPC4100 Onscreen menu. Instructions are provided to help resolve any problems
discovered during the activation process. If you encounter any additional problems during
the automated health check, see Troubleshooting for more information.

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Note: The IPC4100 must be provisioned first in order to properly prepare the IPC1100 for
activation.
After the registration process, the software download process will begin. A progress
indicator on the IPC4100 will show the appropriate steps for the following processes:
Server Connection
Software Server Identification
Software Download
Starting the auto-provisioning process
To start the auto-provisioning process:
1. Plug the power cord on the IPC4100 into an electrical wall outlet.
2. Do NOT power ON the IPC4100 set-top(s) until after the network and TV connections are
completed.
3. Press OK on the IPC4100 remote control when the Verizon Welcome screen displays.
4. Note: If Prok, PrOK, or PrOH appears on the IPC4100 front panel LED display, press the
OK button on the IPC4100 top panel or hand-held remote.
5. The Verizon Welcome-Start Activation screen displays and the IPC4100 automatically
starts performing a series of self-tests.
6. Press A on the IPC4100 remote control to navigate to the first detailed auto-provisioning
screen.
Note: If a problem is detected during the connectivity check, follow the on screen
instructions to correct the issue.
7. Upon completion of the software download, the device will send a message to the
management server which will start the network activation process.
8. After the health check and any necessary corrective steps, the IPC4100 will register with
the Verizon provisioning server and production management servers.
9. If any problems are encountered with these steps, follow the onscreen instructions to
rectify the problem.
10. The management server will set the IPC4100 to active and instruct it to reboot. After
rebooting, the Verizon FiOS TV will start up. The IPC4100 is now ready for service.