Arris IPC4100 Operating instructions

IPC4100 Release 1.0
Installation and Operation Guide
© 2018 ARRIS Enterprises LLC. All Rights Reserved.
STANDARD 365-095-33577 Revision x.1
June 2018

IPC4100 51.0 Installation and Operation Guide
STANDARD Revision x.1
ARRIS Copyrights and Trademarks
© 2018 ARRIS Enterprises LLC. All Rights Reserved.
No part of this publication may be reproduced in any form or by any means or used to make
any derivative work (such as translation, transformation, or adaptation) without written
permission from ARRIS Enterprises LLC. (“ARRIS”). ARRIS reserves the right to revise this
publication and to make changes in content from time to time without obligation on the part
of ARRIS to provide notification of such revision or change.
ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises LLC. Other trademarks and
trade names may be used in this document to refer to either the entities claiming the marks
or the names of their products. ARRIS disclaims proprietary interest in the marks and names
of others.
ARRIS provides this guide without warranty of any kind, implied or expressed, including, but
not limited to, the implied warranties of merchantability and fitness for a particular purpose.
ARRIS may make improvements or changes in the product(s) described in this manual at any
time.
The capabilities, system requirements and/or compatibility with third-party products
described herein are subject to change without notice.
Revision History
Revision Description Revision Date
1.0 Initial Release June 2018

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Table of Contents
1. Important safety considerations.............................................................................. 5
During transportation to the subscriber home ................................................................. 5
During installation ............................................................................................................. 6
2. FCC compliance....................................................................................................... 7
FCC declaration of conformity........................................................................................... 7
3. Product features ..................................................................................................... 8
IPC4100 Standard features................................................................................................ 8
Standard data features ...................................................................................................... 8
Standard Miscellaneous Features ..................................................................................... 9
4. IPC4100 rear panel................................................................................................ 10
5. IPC4100Front panel............................................................................................... 11
6. IPC4100 installation overview ............................................................................... 11
7. Completing prerequisites ...................................................................................... 12
Checking the home coaxial network topology ....................................................... 12
Determining the video connection option ............................................................. 14
Connecting audio .................................................................................................... 14
Connecting the home router .................................................................................. 15
Connecting homes with multiple existing cable drops........................................... 15
Connecting the home router – embedded MoCA ONT .......................................... 15
8. Reviewing the IPC4100 installation steps............................................................... 16
Connecting a High-Definition TV (HDTV) for video................................................. 17
Connecting an HDTV and an A/V receiver for video............................................... 17
9. Performing remote control operational check ....................................................... 19
10. Understanding auto-provisioning .......................................................................... 19
Starting the auto-provisioning process ........................................................................... 20
Reviewing sample IPC4100 self-test screens................................................................... 21
11. Accessing the Basic User Interface (BUI) ................................................................ 25
12. Optimizing High-Definition (HD) settings ............................................................... 26
Viewing additional HDMI settings ................................................................................... 28
Additional Closed Caption settings.................................................................................. 31
Graphics Overlaying the Video ........................................................................................ 34

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13. Configuring Diagnostics......................................................................................... 36
d0 Navigating the Diagnostics menu ............................................................................... 36
d01 Viewing General Status ............................................................................................ 37
d02 Unit Address / Security............................................................................................. 41
d03 Code and Download Menu....................................................................................... 44
d04 Channel and Session Menu ...................................................................................... 51
d07 Audio / Video Status................................................................................................. 55
d06 Memory and CPU Status........................................................................................... 58
d07 Interface / Port Status .............................................................................................. 58
d8 Connected Home........................................................................................................ 62
MoCA Node Network.............................................................................................. 64
MoCA Tx and Rx Phy rates ...................................................................................... 65
MoCA Power and Attenuation Level ...................................................................... 66
MoCA RX packet counts.......................................................................................... 67
MoCA Short Term Packet Counts ........................................................................... 68
MoCA Priority QoS .................................................................................................. 69
Ethernet Hardware Configuration .......................................................................... 70
Registered client list (IP client) ............................................................................... 71
DHCP link status...................................................................................................... 72
LAN and QoS ........................................................................................................... 73
d09 Purchase / Poll / Upstream Status............................................................................ 74
d10 IN BAND Status ......................................................................................................... 76
d11 Out-of-Band (OOB) Status ........................................................................................ 79
d12 Keypad Status ........................................................................................................... 81
d13 DRM Info................................................................................................................... 82
d14 OTT Session History .................................................................................................. 83
14. Troubleshooting.................................................................................................... 84
15. Definitions, Acronyms and Abbreviations.............................................................. 89
16. ARRIS Contacts...................................................................................................... 91

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Chapter 1
Important safety considerations
Read these instructions.
Keep these instructions.
Heed all warnings.
Follow all instructions.
Do not use this apparatus near water. The apparatus shall not be exposed to dripping or
splashing and no objects filled with liquids, such as vases, shall be placed on the
apparatus.
Clean only with dry cloth.
Do not block any ventilation openings. Install in accordance with the manufacturer’s
instructions.
Do not install near any heat sources such as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce heat.
Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized
plug has two blades with one wider than the other. A grounding type plug has two
blades and a third grounding prong. The wide blade or the third prong is provided for
your safety. If the provided plug does not fit into your outlet, consult an electrician for
replacement of the obsolete outlet.
Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
Only use attachments/accessories specified by the manufacturer.
Unplug this apparatus during lightning storms or when unused for long periods of time.
Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as the power supply cord or plug is
damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus
has been exposed to rain or moisture, does not operate normally, or has been dropped.
WARNING - To reduce the risk of fire or electric shock, do not expose this apparatus to rain
or moisture.
The apparatus requires careful handling to avoid potential damage to its internal
components which can lead to the loss of recorded data. Be sure to follow these
requirements during transportation and installation.
During transportation to the subscriber home
Transport the IPC4100 in its shipping box or an equally padded container.
Do not expose the terminal to rain or moisture.

Chapter 1:
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During installation
Do not place the IPC4100 in an enclosed area where the cooling vents are blocked or
impede the flow of air through the ventilation openings.
Install the IPC4100 so that its position does not interfere with its proper ventilation. For
example, do not place the IPC4100 on a bed, sofa, rug, or similar surface that could block
the ventilation openings.
Install the IPC4100 away from heat sources such as radiators, heat registers and stoves.
Installation of the IPC4100 near consumer electronics devices, such as stereo
receiver/amplifiers and televisions, is permitted as long as the air surrounding the
IPC4100 does not exceed 40º C (104º F).
Place the IPC4100 on a flat surface not prone to vibration or impact.
Do not install the IPC4100 in an area where condensation occurs.
To prevent the temporary loss of guide data and cause a temporarily non-responding
IPC4100, do not plug the AC power cord into a switched power outlet.
To avoid shock and vibration damage to internal components do not move the IPC4100
while it is plugged in.

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Chapter 2
FCC compliance
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment
generates uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
CAUTION: Changes or modifications not expressly approved by ARRIS for compliance could
void the user’s authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired
operation.
FCC declaration of conformity
ARRIS Enterprises, LLC., 3871 Lakefield Drive, Suwanee, GA 30024, declares that the IPC4100
set-tops comply with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.

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Chapter 3
Product features
This manual provides instructions for system operator personnel to install the ARRIS IPC4100
High Definition set-top. This unit includes a high-end processor, expanded memory, and
enhanced graphics to support digital, on-demand, and interactive services. It provides a full
complement of interconnection options.
The IPC4100 provides the following advanced functionality:
Authorization and purchase of on-demand programming
High-Definition Television (HDTV) and Ultra-High Definition Television (UHDTV) video
decoding
HDTV and UHDTV output through component video (YPbPr) or High-Definition
Multimedia Interface® (HDMI®)
Surround-sound audio through a variety of analog and digital interconnection options
Live playback and LOD buffering capabilities to pause and time shift live video and
seamlessly record for all connected televisions
Built-in MoCA® 2.0
802.11ac Wi-Fi home networking
As with all ARRIS digital set-tops, the hardware features are enabled by core operating and
third-party application software.
IPC4100 Standard features
Industry-standard video, audio, and data outputs
Supports advanced ultra high-definition 4K video and HEVC and VP8/VP9 decode
Embedded IP networking over coaxial cable with integrated MoCA 2.0
Integrated 802.11ac Wi-Fi with 4x4 5GHz
Wi-Fi security: WPA-PSK WEP-64/128, WPA, WPA2
Dolby® 5.1 (all Outputs) and Dolby Digital Plus 7.1 digital audio (HDMI only)
Rear panel USB 2.0 port
Standard data features
8 GB flash memory
2 GB DRAM
One rear Universal Serial Bus (USB) 2.0 port
10/100 BASE-T Ethernet Port (RJ-45)

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Standard Miscellaneous Features
Messaging capabilities
Digital diagnostics
Four-digit, seven-segment LED display

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Chapter 4
IPC4100 rear panel
The IPC4100 rear panel contains ports and connectors for video, audio, RF cabling, data
output, and data interface. Some connectors are not enabled and require application
software support.
Figure 1: IPC4100 Rear Panel
Port/Connector Description
1 Cable In Connects to a coaxial cable that delivers the signal from your
service provider
2 Ethernet* Connects to an Ethernet device
3 Optical Audio* Connects to the Dolby® Digital 5.1 audio or PCM output on a
digital audio device
4 HDMI Connects to a high-definition TV (HDTV)
5 IR Remote Input Connects to a remote-control set-top accessory cable
6 USB 2.0 Connects to a high-speed peripheral device
7 12V DC, 1.5A Connects the power cord to the IPC4100
8 Power LED Power supply indicator
*This option is dependent upon application setting and availability in content.