Cisco AT&T 3G MicroCell User manual

If anything is missing or appears to be damaged,
contact AT&T Customer Support at 1.800.768.1212
for assistance.
Let’s get started.
Start Here!
AT&T 3G MicroCell TM
Getting Started Guide
Congratulations on the purchase of your new AT&T 3G MicroCell TM. The 3GMicroCell provides voice and data service to AT&T 3G
wireless phones anddevices withinyour home or small business environment. The 3G MicroCell is secure and can deliver maximum
cellularsignal strength within its coverage area – it’s like having your own mini cell tower in your home or oce.
•Allow up to 2 hours to have your 3G MicroCell up and running. Your part (online activation and equipment setup)
takes 10-15 minutes. The additional time is for system conguration and 3G service activation. These tasks are
handled by the 3G MicroCell and require no eort on your part.
System Administrators (business customers) see Firewall Specications on page 5 of the AT&T 3G MicroCellTM User Manual.
What’s in the Box?
• Remove the contents of the AT&T 3G MicroCell TM package.
• Verify that you received the following:
AT&T 3G MicroCell™
AC Power
Adapter
Yellow
Ethernet Cable
Getting Started Guide
and User Manual
Ifanything is missing or appears to be damaged,
contactAT&T Customer Support at 1.888.334.3787
and enterPIN 88346 for assistance.
Let’sget started.
Start Here!
AT&T 3G MicroCell
TM
Getting Started Guide
C
ongratulationson the purchase of your new AT&T 3G MicroCell
TM
.The 3G MicroCellprovidesvoiceanddataservicetoAT&T3G
wirelessphonesanddeviceswithinyourhome orsmall business environment.The3G MicroCellissecureandcan delivermaximum cel-
lularsignalstrengthwithinitscoveragearea–it’slikehavingyourown minicell towerin yourhomeor oce.
•Allow up to two hours to have your 3G MicroCell up and running. Yourpart (online activation and equipment setup)
takes 10-15 minutes. The additional time is requiredfor system synchronization between the 3G MicroCell and the
AT&T network.
•In order to activate your 3G MicroCell you will be requiredto enter your AT&TmyWireless Account user name
and password (the same account you use to pay your wirelessbill online). If you have not previously registered
for a user name and password, you will be requiredto do so during the 3G MicroCell setup.
What’s in the Box?
• Remove the contents ofthe AT&T3G MicroCell
TM
package.
• Verify that you received the following:
AT&T3G MicroCell™
AC Power
Adapter
Yellow
EthernetCable
GettingStarted Guide
andUser Manual
User
Manual
AT&T
3GMicroCell™
User
Manual
AT&T
3G MicroCell™

2
Power
Ethernet
(High Speed Internet Connection)
GPS
Computer
3G
Computer
External GPS Antenna
Ethernet
Reset
Power
Getting to Know Your 3G MicroCell
Visit att.com/3GMicroCell on the web to learn how you and others can use your new 3G MicroCell.
The site also contains up-to-date troubleshooting solutions and demos.

3
How you congure your 3GMicroCell is dependent on what equipment you currently use to connect to the Internet.
•If you haveeither a gateway or a modem and Wi-Fi router , follow OPTION A on page 4 .
•If you only have a modem attached directly to your computer, follow OPTION B on page 5 .
Step 2: Conguration and Powering Up
•Place your MicroCell within 3 feet of a window, if possible.
•Make sure your MicroCell is at least 1 foot away from your gateway ormodem and Wi-Fi router.
•Refer to FAQ 1.4on page 9 for additional details on product placement.
Step 1: Activation
Note:
Asanadded benet, whenplacinga 911 call while connected to your 3G MicroCell, the full location address you
provide at activation will be sent to local emergency responders. A built-in Global Positioning System (GPS)
feature helps deliver this functionality.
Serial # (S/N):-
Write down your 3G MicroCell’s serial number as you will
need it for online activation and for future reference.
Work with your TruVista representative to activate your MicroCell. During this time you will be required to provide
the address where the MicroCell will be located.

4
Remove the sticker that covers the rear panel of your 3G MicroCell.
To ensure success, it is important to complete the steps below in order.
1. Take the yellow Ethernet cable that camewith the 3GMicroCell and connect one end to the yellow port labeled
‘Ethernet’ on the 3G MicroCell.
2. Connect theother end of the yellow Ethernet cable to any open Ethernet port on your gateway or Wi-Fi router .
3. First, turn o powerto your current internet equipment. Wait 1 minute , then turn on power to your Internet equipment
in the followingorder:
a) Gateway or Modem
b) Wi-Fi Router (if you haveone)
c) 3G MicroCell (Do this last– connect one end of the AC Power Adapter to the port labeled ‘Power’ on
the 3G MicroCell and connect the other end to an AC outlet .)
Option A High Speed Internet with Gateway or Modem and Wi-Fi Router
Ethernet Cable
(Included)
Gateway or Wi-Fi RouterAT&T 3G MicroCell™
Open Ports
1
3
2
Power
Connect AC power adapter last.
Note: Since you have a gateway or Wi-Fi router, you will NOT need to plug anything into the black port labeled ‘Computer’ on the 3G MicroCell.
Advance to page 6.

5
Advance to page 6.
Option B High Speed Internet with Modem Attached to Computer
Remove the sticker that covers the rear panel of your 3G MicroCell.
To ensure success, it is important to complete the steps below in order.
1. Disconnectyour current Ethernet cable from the modemand reconnect it to the black port labeled `Computer’
on the3GMicroCell.
2. Take the yellow Ethernet cable that camewith the 3GMicroCell and connect one end to the yellow port
labeled `Ethernet’ onthe 3G MicroCell and the other end to the Ethernet port on your modem .
3. First, turn o powerto your current internet equipment. Wait 1 minute , then turn on power to your Internet
equipment inthe following order:
a) Modem
b) 3G MicroCell (Do this last– connect one end of the AC Power Adapter to the port labeled ‘Power’ on
the 3G MicroCell and connect the other end to an AC outlet .)
Ethernet Cable
(Included)
Modem
AT&T 3G MicroCell™
Open Port
2
3
2
Power
1
This end is attached
to your computer.
Do NOT unplug.
Connect AC power adapter last.
Note: If you normally use a USB cable to connect to your modem and computer, refer to ‘Connect Your Devices with USB Cables?’
on page 8 of the AT&T 3G MicroCell™ User Manual for cabling alternatives.

6
Step 3: 3G Status Conrmation
Power *
Solid Green
Ethernet *
Solid Green
A
GPS
Solid Green
A
Computer
Option A: O
Option B: Solid Green or Flashing Green (during Data Transfer)
3G
Solid Green
3G Status Conrmation
2. After 90 minutes, look at your 3G MicroCell front panel status indicators.
•If the 3G status indicator is solid green,
3G activation is complete. You may
advance to Step 4: Final Conrmation.
•If the 3G status indicator is still ashing
after 90 minutes , refer to thesteps
below for solutions to try.
*
If the Poweror Ethernet status indicators are not solid green, see the Troubleshooting section on page 14 in the AT&T 3G
MicroCell™ User Manual for more information.
1. Make sure the Power and Ethernet status indicators are solid green *. If you choseOption B, theComputer status
indicator will be solid green or ashing green during data transfer.
3G Status Indicator Still Flashing after 90 Minutes?
Try these steps in this order:
1. Conrm that at least 90 minutes have passed since rst poweringup the 3G MicroCell.
2. Power cycle your 3G MicroCell. (Unplug the power adapter from thewall outlet, wait 10 seconds, then plug it back in.)
Wait 30 minutes for 3G indicator to go solid green .
3. If power cycling doesn’t resolve the problem, seeOptionC on page11 in the AT&T 3G MicroCell™ User Manual for an
alternative cabling conguration that may provide a solution.
4. If your 3G status indicator still fails to go solid green, see the Troubleshootingsectionon page14 in the AT&T 3G
MicroCell™ User Manual , or contact AT&T Customer Support at 1.800.768.1212 for assistance.
Wait 90 minutes. You have completed your part. Relax and give your 3G MicroCell time to
complete system conguration and 3G service activation. Do not turn o power or disconnect.
Note: The GPS and 3G status indicators will startashing green within 10minutes .

7
Step 4: Final Conrmation
What’s Next?
You can visit the 3G MicroCell website at att.com/3GMicroCell
Important E911 Note: The location address you provide in your online activation will be sent to local
emergency responders, and must be kept up to date if you move your device. To update your location
address information, visit att.com/3GMicroCell and select ‘Manage your 3G MicroCell.’
Note: Some mobile devices
will display items dierently.
You will know that your 3G MicroCell service is up and running when the following occur:
•The 3G MicroCell unit displays a solid green 3G status.
• All AT&T 3G devices on your Approved User List within rangeof the3G MicroCelldisplay ‘AT&T MicroCell’.
You will also be receiving an email and/or text message conrming your activation at the email address and/or primary cell
phone number that you entered during online activation.
Congratulations! You have successfully setup and activated your 3G MicroCell.
Power cycling your 3G handset (turn o/on) may be required if “AT&T MicroCell ”or “AT&T M-Cell ” does not
display on your 3G handset screen. See FAQ 1.9 onpage 9 for more information.
for trouble shooting tips.

8
1. 3G MicroCell Setup
1.1 I’ve completed online registration and connected my 3G MicroCell according to the instructions and waited 90 minutes,
but my 3G status indicator is still ashing and I don’t have 3G service. What should I do?
Power cycle your 3G MicroCell (Unplug the power adapter from the wall outlet, wait 10 seconds, then plug it back in.)
Wait 30 minutes for 3G indicator to go solid green.
1.2 What is the purpose of the GPS status indicator on the 3G MicroCell?
Your3G MicroCell has a built-in Global Positioning System (GPS) feature that helps deliver E911 functionality.
Frequently Asked Questions (FAQs)
Power cycling the3G MicroCell and/or your 3Gmobile handset can usually resolve minor connectivity issues.
Like many electronic devices, your 3G MicroCell and your 3G phone handset may occasionally need to be “rebooted” to
reestablish their connection to each other.
•Unplug the 3G MicroCell’s power adapter from thewall outlet, wait 10 seconds, and plug it back into the wall outlet.
•Turn your 3G handset fully o and then turn it back on. (Follow themanufacturer’s instructions for power cycling each
3G device on your Approved User List.)
Calls transfer out, but don’t transfer in.
Calls seamlessly transfer from the 3G MicroCell to the strongest available AT&T cell tower signal. However, calls initiated
on the cell tower do not transfer to the 3G MicroCell.
Note: With Unlimited MicroCell Calling, callsthat originate on the 3G MicroCell and transfer to a nearby AT&T cell tower
continue onas unlimited.
Handsets may take some time to switch to the 3G MicroCell.
Your 3G handset may not immediately switch to your 3G MicroCell when you enter its coverage area. Depending on
the signal strength of the AT&T cell tower, the time for your handset to switch to the 3G MicroCell can vary. It may take
seconds or up to ve minutes from the time you enter the 3G MicroCell coverage area.
Connecting to the3G MicroCell doesn’t always mean unlimited calling.
You can purchase AT&T Unlimited MicroCell Calling for an individual line or your whole account. If you do not, you will
continue to use your existing wireless plan minutes. The same istrue for other 3G cell phone owners on your Approved
Userlist; they will continue to use their existing wireless planminutes unless they also purchase Unlimited MicroCell
Calling.
Things to Know

9
Frequently Asked Questions (FAQs), continued
1.4 Where is the best place to setup my 3G MicroCell to get a GPS signal?
Ideally your3G MicroCell should be installed in a room within 3 feet of a window and not in a basement or closet.
You will improve the chances for receiving a GPS signal when you install your 3G MicroCell:
a) abovebasement level
b) next to a window with a clear, unobstructed view of the sky (and ideally the window does not contain tinting/lm
or heavy insulation)
c) when the sky is clear (You may want to delay MicroCell installation if the sky is cloudy or it is raining)
It isalso important to install your 3G MicroCell at least one foot away from other wireless broadcasting devices
(i.e., Wi-Fi) as they may cause interference.
1.5 What should I do if my 3G phone isn’t showing the 3G MicroCell (or M-Cell) logo? I’ve completed online registration,
connected the device, and all the indicators on my 3G MicroCell look right.
Power cycle your cell phone by turning it on and o according to the manufacturer’s instructions. Wait 15 minutes after
power cycling. If your cell phone still doesn’t connect to the 3G MicroCell, following the instructions in FAQ 1.2 for power
cycling the 3G MicroCell.
1.6 My home oce is in the basement – can I still get a GPS signal there?
If there isa window in the room with an unobstructed view of a clear sky, it may be possible. See FAQ 1.4 for ideal criteria.
1.7 I had a solid green GPS Lock, but now it is ashing? What do I do?
If at any time after you have activated the unit, you notice that the GPS status indicator is ashing green for 60 minutes
or more, you may need to move the unit closer to the window (within 3 feet of the window) to help with the GPS signal
acquisition. If you continue having problems establishing a GPS lock, contact AT&T Customer Support at 1.800.768.1212
1.8 My Computer status indicator on my 3G MicroCell is not lighting up – is that OK?
If you set up your 3G MicroCell according to conguration Option A, the ‘Computer’ status indicator will not light up.
If you set up your 3G MicroCell according to conguration Option B or Option C (located in the AT&T 3G MicroCell™ User
Manual), the ‘Computer’ status indicator will be solid green or will ash green when data is being transferred.
1.9 What if I have received an email conrming activation, but I don’t see ‘AT&T MicroCell’ on my 3G handset?
Conrm that the phone number for your 3G handset is on the Approved User list for your 3G MicroCell. If it is, try recycling
power(O/On) on your 3G handset. If you still can’t get service, contact AT&T Customer Support at 1.800.768.1212
1.10 I turned on my 3G MicroCell and the GPS and 3G status indicators did not light up – is that OK?
At power-up, it is expected that the GPS status indicator will beo at rst for several minutes. It is also not uncommon for
the GPS and 3G status indicators to ash green repeatedly while the 3G MicroCell is in the process of activation.
1.11 Why did my 3G MicroCell restart itself during activation?
Your 3G MicroCell was designed to automatically conrm that it has the latest software version each time you power up.
If necessary, the 3G MicroCell will then automatically download the latest software. When this occurs, your 3G MicroCell
will reset itself, causing the front panel status indicators to turn o and on again and ash during the activation process.
This canaddup to anadditional 15 minutes to the activation process, but will ensure that your 3G MicroCell will havethe
necessary information for optimal performance.

10
1.12 What kind of Internet service do I need?
You needhigh speed Internet service over DSL or Cable (satellite Internet service will not work). Downstream speeds of at
least 1.5 Mbps and upstream speeds of at least 256 Kbps are recommended for best performance. There are no restrictions
on broadband service providers.
2. 3G MicroCell Usage and Productivity
2.1 My 3G status indicator on the MicroCell used to be solid green, but now it’s ashing and my 3G service isn’t working
any more. What should I do?
Powercycling the 3G MicroCell can usually resolve minor connectivity issues. Unplug the 3G MicroCell’s power adapter from
the wall outlet, wait 10 seconds, and plug it back into the wall outlet.
2.2 The AT&T MicroCell (or AT&T M-Cell) logo isn’t showing up on my 3G handset screen, even when I hold it right next to
the 3G MicroCell. The status indicators on the MicroCell look ne. How do I get the logo back and get my 3G service
working again?
Powercycling your 3G mobile handset can usually resolve minor connectivity issues. Turn your 3G handset fully o and
then turn it back on. (Follow the manufacturer’s instructions for power cycling each 3G device on your Approved User List.)
2.3 I have a busy life, with lots of Internet uploads and downloads – is there a way to optimize my service for voice quality?
For those with high Internet trac and uploads, ‘Priority Mode’ conguration is anoption. To learn more about setting up
this conguration, refer to Option C on page 11 in theAT&T 3GMicroCell ™ User Manual.
2.4 Can I move my 3G MicroCell to a dierent street or apartment address?
If you move your 3G MicroCell, you MUST update the 3G MicroCell’s address. To update your address information, visit
or call your TruVista oce. Remember, the street and/or apartment address you provide
in your online activation will besent to local emergency responders, so this information must be kept current.
Note: Thenew location must be in an area where AT&T is licensed to provide service. If you aren’t sure, contact
TruVista Customer Support at 1.800.768.1212
2.5 Are there any special steps to take if I need to return my 3G MicroCell to TruVista?
Yes, you should disconnect the 3G MicroCell from youraccount before returning. Call your local TruVista oce to disconnect.
2.6 I want to give or sell my 3G MicroCell to someone else, is that OK?
Yes, but be sure to disconnect the 3G MicroCell from youraccount. Otherwise the new owner of the 3G MicroCell will not
be able to activate it using his or her account. Visit or call your local TruVista oce to manage your account.
Note: The new 3G MicroCell owner must contact TruVista Customer Support at 1.800.768.1212 before
installing the device. The support representative will explainE911 functionality to ensure that this important feature is
understood.
2.7 Do I need to change any settings on my 3G cell phone to make it work with my 3G MicroCell?
No, as long as your 3G cell phone number is on the Approved User List, it will work.
2.8 What cell phones will work with my 3G MicroCell?
Only 3G cell phones that receive wireless service from AT&T will work with the AT&T 3G MicroCell™ .
Frequently Asked Questions (FAQs), continued

Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks ortrademarks of Cisco Systems, Inc.and/or its aliates inthe United States and certain other countries.
AT&T, the AT&T logo, and AT&T 3G MicroCell are trademarks of AT&T Knowledge Ventures.
All other trademarks mentioned inthis document are the propertyof their respective owners.
Product andservice availability is subject to change without notice.
© 2009 Cisco Systems, Inc. All rights reserved.
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