Cisco VG224 - Analog Phone Gateway User manual

Quick Start Guide
Cisco VG224 Voice Gateway
INCLUDING LICENSE AND WARRANTY
1Cisco 90-Day Limited Hardware Warranty Terms
2Related Documentation
3Equipment, Tools, and Accessories
4Product Serial Number Location
5Installing the Chassis
6Connecting Cables
7Powering On the Cisco VG224
8Performing the Initial Configuration
9Documentation Feedback
10 Cisco Product Security Overview
11 Obtaining Documentation and Submitting a Service Request

2
1 Cisco 90-Day Limited Hardware Warranty Terms
There are special terms applicable to your hardware warranty and various services that you can use during the warranty period.
Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on
Cisco.com at the following URL:
www.cisco.com/go/warranty.
You can also contact the Cisco service and support website for assistance:
http://www.cisco.com/en/US/support/
Duration of Hardware Warranty
Ninety (90) days.
Replacement, Repair, or Refund Policy for Hardware
Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after
receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
To Receive a Return Materials Authorization (RMA) Number
Contact the company from whom you purchased the product. If you purchased the product directly from Cisco, contact your
Cisco Sales and Service Representative.
Complete the information below, and keep it for reference:
2 Related Documentation
User Documentation
The latest information is always online. To view or print an online document in its original format, click the PDF icon.
To find online user documentation (PDF and HTML formats):
From Cisco.com at the following location:
http://www.cisco.com Products and Services > Voice Gateways > Cisco VG224 Voice Gateway
From the Cisco legacy website (Cisco Connection Online) at the following location:
http://www.cisco.com/univercd/home/home.htm
Tip To navigate to the next higher level in the documentation hierarchy, click on CONTENTS in the navigation bar at the
top of each page.
Company product purchased from
Company telephone number
Product model number
Product serial number
Maintenance contract number

3
Cisco VG224 Documentation
This Document
You can find this quick start guide at the following URL:
http://www.cisco.com/en/US/products/hw/gatecont/ps2250/prod_installation_guides_list.html
Regulatory Compliance and Safety Information
The Regulatory Compliance and Safety Information document provides essential safety information applicable to your
Cisco VG224 and contains multiple-language translations of the safety warnings applicable to this device.
You can find this document at the following URL:
http://www.cisco.com/en/US/docs/routers/access/iad2400/hardware/rcsi/2400rcsi.html
Hardware Installation Guide
The hardware installation guide provides additional detailed description, installation, and cabling information.
You can find this document at the following URL:
http://www.cisco.com/en/US/docs/routers/access/vg224/hardware/installation/guide/hig.html
Software Configuration Guide
The software configuration guide provides additional detailed configuration information specific to the Cisco VG224 Voice
Gateway.
You can find this document at the following URL:
http://www.cisco.com/en/US/products/hw/gatecont/ps2250/products_installation_and_configuration_guides_list.html
Release Notes
Cisco IOS release notes for the Cisco VG224 Voice Gateway provide up-to-date information about Cisco IOS software releases
used on Cisco VG224 Voice Gateways.
You can find these documents at the following URL:
http://www.cisco.com/en/US/products/hw/gatecont/ps2250/prod_release_notes_list.html
Cisco IOS Software Documentation
Master Index to Software Documentation
The master index provides links to topics and commands for each Cisco IOS software release. This includes configuration
guides, command references, release notes, new feature documentation, and system messages.
You can find master indexes at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/software/index.htm
That resource is also available at the following URL:
http://www.cisco.com/public/sw-center/
If you have an account on Cisco.com, you can get updated information about platform support for features from Cisco Feature
Navigator at the following URL:
http://www.cisco.com/go/cfn

4
3 Equipment, Tools, and Accessories
Description of the Cisco VG224 Voice Gateway
The Cisco VG224 Voice Gateway is shown in Figure 1. The Cisco VG224 Voice Gateway chassis includes a slot for the external
compact flash card, as well as console, auxiliary, and compact flash (CF) ports. Analog voice ports use an RJ-21 interface.
Figure 1 Cisco VG224 Voice Gateway Front Panel
Figure 2 identifies the back panel and features of the Cisco VG224 Voice Gateway.
Figure 2 Identifying Back-Panel Features of the Cisco VG224 Voice Gateway
Figure 3 Back-Panel Feature Locations
Cisco VG224
•RJ-21 analog voice
interface
•FE ports: 2
•External compact
flash
1Chassis ground connection 5Fast Ethernet port 0 9On/off switch
2RJ-21 connector 6AUX port 10 AC power input
3Compact flash port 7Console port
4Fast Ethernet port 1 8DC power input
95912
CISCO VG224
95913
VG224-24FXS
95914
2
456
7
89
10
3
1
VG224-24FXS

5
Note The Console port is above the AUX port.
Items Included with Cisco VG224 Voice Gateway
The following are included with the Cisco VG224:
•Rack-mount brackets for 19-inch rack; grounding lug and fasteners; power cord
•Chassis guard for wall-mounting applications
•Connected RJ-45-to-DB9 cable (labeled Console)
•Connected RJ-45-to-DB-25 cable (labeled Auxiliary)
•Cisco VG224 Voice Gateway Quick Start Guide (this document)
Note Power cords vary, depending upon local requirements.
Items Not Included
You may need one or more items in this list for your application:
•Four telco machine screws, for installing the chassis in a rack (Use the screw size required by the rack.)
•Eight wood screws or other fasteners, for installing the chassis on a wall. An additional starter screw is used to facilitate
wall mounting.
•PC running terminal emulation software for administrative access
•Modem for remote access
•Fast Ethernet RJ-45-to-RJ-45 straight-through cable
•Analog voice RJ-21 cable
•Tools: number 2 Phillips screwdriver; medium blade screwdriver; ESD-preventive wrist strap
4 Product Serial Number Location
The serial number label for the Cisco VG224 Voice Gateway is located on the bottom of the chassis, near the compliance label.
The size of the serial number label is 0.25 x 1 inch. It has the letters “SN:” followed by eleven characters.
5 Installing the Chassis
Safety Information
Caution For safety information you need to know before working on your Cisco VG224, see the Cisco VG224 Regulatory
Compliance and Safety Information document that accompanied this product. That document provides
translations for each of the warnings.
IMPORTANT SAFETY INSTRUCTIONS
Warning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any
equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for
preventing accidents. To see translations of the warnings that appear in this publication, refer to the translated

6
safety warnings that accompanied this device.
Note: SAVE THESE INSTRUCTIONS
Note: This documentation is to be used in conjunction with the specific product installation guide that shipped
with the product. Statement 1071
Warning Only trained and qualified personnel should be allowed to install or replace this equipment. Statement 1030
Warning This unit is intended for installation in restricted access areas. A restricted access area can be accessed only
through the use of a special tool, lock and key, or other means of security. Statement 1017
Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Statement 1040
Warning This equipment must be installed and maintained by service personnel as defined by AS/NZS 3260. Incorrectly
connecting this equipment to a general-purpose outlet could be hazardous. The telecommunications lines must be
disconnected 1) before unplugging the main power connector or 2) while the housing is open, or both.
Statement
1043
Warning Blank faceplates and cover panels serve three important functions: they prevent exposure to hazardous voltages
and currents inside the chassis; they contain electromagnetic interference (EMI) that might disrupt other
equipment; and they direct the flow of cooling air through the chassis. Do not operate the system unless all cards,
faceplates, front covers, and rear covers are in place. Statement 1029
Chassis Installation Options
You can set the chassis on a desktop, install it in a rack, or mount it on a wall.
Tip Before proceeding, consider the location of the equipment with respect to a good ground. See the “Grounding the
Chassis” section on page 10.
See the following instructions:
•Using Quick Installation Brackets, page 7
•Using the Correct Bracket Screws, page 6
•Rack-Mounting the Chassis, page 7
•Wall-Mounting the Chassis, page 8
•Grounding the Chassis, page 10
Caution Use only the mounting hardware supplied with this product.
Using the Correct Bracket Screws
Two sets of bracket attachment screws are provided, in separate packages. Take care to use each screw type, and washers as
needed, in the appropriate locations. Table 1 summarizes the bracket attachment screw types.

7
Using Quick Installation Brackets
A new bracket accompanies this product. See Figure 4. This bracket, with a keyhole feature, facilitates wall-mounting by
allowing the installer to rest the bracket on a starter screw, freeing the installer’s hands.
•To rack-mount the unit, you have three positioning options. See the “Rack-Mounting the Chassis” section on page 7.
•To wall-mount the unit, attach the short leg of the bracket to the chassis at the pair of holes in the center of the chassis side.
See the “Wall-Mounting the Chassis” section on page 8.
Figure 4 Quick Installation Bracket
Rack-Mounting the Chassis
The following warning applies only when the unit is rack-mounted:
Warning To prevent bodily injury when mounting or servicing this unit in a rack, you must take special precautions to ensure
that the system remains stable. The following guidelines are provided to ensure your safety:
This unit should be mounted at the bottom of the rack if it is the only unit in the rack.
When mounting this unit in a partially filled rack, load the rack from the bottom to the top with the heaviest component at the
bottom of the rack.
If the rack is provided with stabilizing devices, install the stabilizers before mounting or servicing the unit in the rack.
Statement 1006
To rack-mount the chassis, follow this procedure:
Step 1 Choose one of the methods shown in Figure 5, Figure 6, or Figure 7, and attach the long leg of the mounting brackets
to the chassis, as shown.
Caution Make sure to use the correct screws for this mounting option (see Table 1 on page 7).
Table 1 Bracket Attachment Screws for Rack-Mounting and Wall-Mounting
Rack-mounting Wall-mounting
•Eight Phillips head screws (four per bracket) •Four 6-32 slotted hex screws (two per bracket) and four plastic washers
•Washers are not required •Washers are required
88815

8
Note Screws are included for attaching the brackets to the chassis, but not for installing the chassis in a rack or on a wall.
You need four additional machine screws to install the chassis in a rack. Use the screw size required by your rack.
Figure 5 19-Inch Rack-Mounting with Front Panel Forward
Figure 6 19-Inch Rack-Mounting with Rear Panel Forward
Figure 7 Telco 19-Inch Rack-Mounting with Rear Panel Forward
Step 2 Install the chassis in the rack.
Wall-Mounting the Chassis
The following warning applies only when the unit is wall-mounted:
Warning This unit is intended to be mounted on a wall. Please read the wall mounting instructions carefully before
beginning installation. Failure to use the correct hardware or to follow the correct procedures could result in a
hazardous situation to people and damage to the system. Statement 248
Caution You can wall-mount the unit with either the right or left side facing up; however, the front and rear panels must be
vertical.
95915
CISCO VG224
95916
VG224-24FXS
95917
VG224-24FXS

9
Note For information about obtaining the chassis guard, refer to field notice number 28655, VG224 Chassis Guard - Safety
Regulation, at http://www-tac.cisco.com/Support_Library/field_alerts/fn28655.html.
To wall-mount the chassis, follow this procedure:
Step 1 Attach the short leg of one bracket to the chassis, as shown in Figure 8, using two 6-32 x 1/4 slotted hex screws
(provided). Be sure to use a plastic washer (provided) with each screw; the narrow end of the washer must fit into the
bracket slot, facing the chassis.
Caution Be sure to use the correct screws and plastic washers for this mounting option. (See Table 1 on page 7.)
Figure 8 Attaching the Brackets for Wall-Mounting
Step 2 Attach the second bracket to the opposite side of the chassis.
Step 3 Attach the router to the wall using the brackets previously attached and attachment hardware that you provide as
follows:
•You can install a starter screw in the wall, and hook the bracket keyhole over the screw. This holds the unit in place
for easy installation of the attachment screws.
•Attach both brackets to the wall.
Note For attaching to a wall stud, each bracket requires two #10 wood screws (round- or pan-head) with #10 washers,
or two #10 washer-head screws. The screws must be long enough to penetrate at least 3/4 inch (20 mm) into
supporting wood or metal wall stud.
Note For hollow-wall mounting, each bracket requires two wall anchors with washers. Wall anchors and washers must
be size #10.
•Figure 9 shows the orientation required for installation.
88843

10
Figure 9 Attaching the Chassis to a Wall
Grounding the Chassis
Warning This equipment must be grounded. Never defeat the ground conductor or operate the equipment in the absence of
a suitably installed ground conductor. Contact the appropriate electrical inspection authority or an electrician if
you are uncertain that suitable grounding is available. Statement 1024
Warning AC connected units must have a permanent ground connection in addition to the power cable ground wire.
NEBS-compliant grounding satisfies this requirement. Statement 248
1Wall 3Wall stud
2Bracket 4Keyhole for starter screw
103517
CISCO IAD2400
3
1
2
4