Cisco ON100 Network Agent User manual

Quick Start Guide
Cisco Small Business
Cisco ON100 Network Agent
Package Contents
•Cisco ON100 Network Agent
•RJ-45 Ethernet cable
•External power adapter
•Product Information

2 Cisco ON100 Network Agent Quick Start Guide
Welcome to the Cisco OnPlus Service
The Cisco ON100 Network Agent (referred to as OnPlus Network Agent
throughout the rest of this guide) is the network monitoring and solutions
platform for the Cisco OnPlus™ Service.
This quick start guide tells you:
•What you must do before installing and activating the
OnPlus Network Agent
•How to install and connect the OnPlus Network Agent to your
customer’s network
•How to activate the OnPlus Network Agent with the Cisco OnPlus Portal
For links to tutorials, support contact information, community forums, and
documentation for the Cisco OnPlus Service, see the pointer card included
in the box with the OnPlus Network Agent or the “Where to Go From
Here” section on page 13 of this guide.
Before You Begin
The OnPlus Network Agent must be installed at the customer premises.
The computer that is used to activate the OnPlus Network Agent with the
Cisco OnPlus Portal must be connected to the same Local Area Network
(LAN) as the OnPlus Network Agent.
IMPORTANT Only one OnPlus Network Agent is supported per customer
entry on the portal.
Before installing the OnPlus Network Agent, make sure that you have:
•An account created on the portal for this customer. For more
information, go to www.cisco.com/go/onplus or see the Cisco OnPlus
Portal User Guide.
•Customer name and Activation ID.
•A DHCP server on the customer LAN.
•A power source for the OnPlus Network Agent, either a PoE (Power
over Ethernet) LAN port or power receptacle.
•An active Internet connection at the customer premises.
•A Windows PC, Mac, or Linux computer with a Web browser. A Bonjour
browser plug-in can be used for discovering and launching the Cisco
OnPlus Network Agent Management Utility.
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Cisco ON100 Network Agent Quick Start Guide 3
Cisco OnPlus Network Agent Features
Front Panel
Side Panel
The right side panel on the Cisco OnPlus Network Agent has a Kensington
security slot. To avoid exposure of customer site data, we recommend that
you use the slot to attach a computer lock to physically secure the device
(lock not supplied).
LED Description
Power Power ON/OFF status LED.
STATUS These LEDs indicate the status of power on, software and
network initialization, software download, software upgrade,
and reset operations.
For more information, see OnPlus Network Agent Status
LEDs, page 8.
1
2
LAN LAN status indicators.
LINK LAN connectivity.
ACT LAN activity.
MON These LEDs indicate the status of the second Ethernet MON
(monitoring) port on the back panel of the OnPlus Network
Agent.
These LEDs are used in conjunction with Cisco OnPlus Service
solutions.
LINK MON port connectivity.
ACT MON port activity.
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4 Cisco ON100 Network Agent Quick Start Guide
Back Panel
Default Settings
Slot or Connector Description
AUX Not used.
SD CARD Not used.
MON Monitoring port (10/100/1000 Mbps).
This port must only be used as documented for
specific Cisco OnPlus solutions. For more
information, see www.cisco.com/go/onplus.
LAN LAN port with PoE (10/100/1000 Mbps).
If the LAN port to which you are connecting the
OnPlus Network Agent does not support PoE, use
the external power adapter that is supplied with the
device.
RESET If held for less than 10 seconds, executes a safe
shutdown and restarts the OnPlus Network Agent.
If held for 10 seconds or more, initiates a factory
reset. See Resetting the OnPlus Network Agent,
page13.
On/Off Switch Power the OnPlus Network Agent On or Off.
POWER Connector for the external power adapter, if used.
You can power the OnPlus Network Agent using PoE
or the external power adapter.
Setting Default Value
LAN IP addressing
method
DHCP (required for initial startup only).
At initial startup, the OnPlus Network Agent must
obtain a LAN IP address using DHCP.
Once you are connected to the OnPlus Network
Agent and have started the activation process, you
can assign a static LAN IP address to the device if
needed.

Cisco ON100 Network Agent Quick Start Guide 5
Mounting the OnPlus Network Agent
You can place the OnPlus Network Agent on a desktop or mount it on a
wall.
Placement Tips
• Ambient Temperature—To prevent the OnPlus Network Agent from
overheating, do not operate it in an area that exceeds an ambient
temperature of 104°F (40°C).
•AirFlow—Be sure that there is adequate air flow around the unit.
When placing the OnPlus Network Agent on a desktop, make sure that the
surface is flat.
Wall Mounting
The OnPlus Network Agent does not come with a wall-mount kit. For wall
mounting, you will need:
•Two self-tapping screws, each with an outer thread diameter of
3.5 mm (0.14 in) and a length of 16 mm (0.63 in).
•The outer thread diameter must not be greater than 3.7 mm (0.15 in), the
head diameter must be between 6.0 mm (0.24 in) and 7.5 mm (0.29 in),
and the head height must not exceed 1.9 mm (0.07 in).
WARNING Insecure mounting can damage the device or cause injury.
Cisco is not responsible for damages incurred by insecure
wall mounting.
To mount the OnPlus Network Agent to a wall:
•Drill two mounting holes 95 mm (3.74 in) apart horizontally.
•Attach the two self-tapping screws to the wall.
Each screw should be mounted so that the space between the wall
and the underside of the screw head is at least 5.3 mm (0.21 in).
•Slide the OnPlus Network Agent into position until the screws fit snugly
into the holes on the bottom of the unit.
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6 Cisco ON100 Network Agent Quick Start Guide
Connecting the OnPlus Network Agent to
the LAN at the Customer Premises
At the customer premises, follow these steps to connect the
OnPlus Network Agent to the LAN.
STEP 1Plug one end of the supplied RJ-45 Ethernet cable into the LAN
port on the back panel of the OnPlus Network Agent.
STEP 2Plug the other end of the Ethernet cable into a LAN port on the
network at the customer premises.
The port can be either PoE or non-PoE.
NOTE Cisco strongly recommends using Category 5e or better
cable for gigabit connectivity. When connecting the OnPlus
Network Agent to the customer LAN, do not exceed the maximum
cabling distance of 328 feet (100 meters).
Applying Power
To apply power to the OnPlus Network Agent, follow these steps.
STEP 1If you are using the external power adapter that is shipped with the
OnPlus Network Agent, perform these steps:
•Connect the external power adapter to the POWER connector
that is located on the back of the OnPlus Network Agent.
•Insert the plug that corresponds to the region of installation into
the power adapter and plug it into a power receptacle.
Plugs are included for North America, Europe, the United
Kingdom, Australia, and New Zealand.
NOTE The OnPlus Network Agent can be simultaneously connected
to a PoE port and to an external power source. If one of these power
sources fails, the other one will continue to supply power.
4
5

Cisco ON100 Network Agent Quick Start Guide 7
STEP 2If you are using a PoE port to supply power to the OnPlus Network
Agent, make sure that the cable from the unit to the PoE port is
connected.
STEP 3Slide the power switch on the back panel of the unit to the On
position ( | ) to begin the installation.
NOTE The OnPlus Network Agent does not automatically power on
when it is connected to a PoE-enabled LAN port.
Depending on the speed of the Internet connection, it usually takes
from 10 to 20 minutes for the OnPlus Network Agent to be ready
for the initial activation. If the base software image on the device is
current, this step may not take as long.
During this time, the OnPlus Network Agent:
•Acquires a LAN IP address using DHCP
•Connects to the Internet and downloads the current base
software image
•Upgrades its software
You can monitor the progress of the initial startup by looking at the
LEDs located on the front panel of the unit. See the “OnPlus
Network Agent Status LEDs” section on page 8 for more
information.
STEP 4The OnPlus Network Agent is ready for activation when the
STATUS 1 LED on the front panel is lit Steady Green and the
STATUS 2 LED is Off.
IMPORTANT If the STATUS 1 and STATUS 2 LEDs are lit Steady
Amber and Blinking Amber for more than two minutes, it indicates
that the OnPlus Network Agent has failed to obtain an IP address
using DHCP. Make sure that the DHCP server is functioning and that
IP addresses are available in the DHCP pool.
To continue, go to Activating the OnPlus Network Agent with the
Cisco OnPlus Portal, page 9.

8 Cisco ON100 Network Agent Quick Start Guide
OnPlus Network Agent Status LEDs
The STATUS 1 and STATUS 2 LEDs on the front panel of the
OnPlus Network Agent indicate the progress of the device during power
on, restart, software upgrade, and reset operations.
Status LEDs Description
Power On and Initialization
1 Steady Amber Power-on sequence.
2 Steady Amber
1 Steady Amber Starting software initialization.
2Off
1 Steady Amber Acquiring an IP address.
If this pattern displays for more than two
minutes, it indicates that the OnPlus
Network Agent has failed to obtain an IP
address.
If a static IP is configured, this pattern is
never displayed for more than 10
seconds.
2BlinkingAmber
1 Steady Amber Completing software initialization.
2Off
Software Download and Upgrade
1 Blinking Red Downloading and installing the base
software image (requires Internet
connection).
You will only see this pattern prior to
activation (during out-of-box installation)
or after a factory reset.
2BlinkingRed
1 Steady Green Upgrading software (requires Internet
connection).
2 Steady Amber
6
STATUS
12
STATUS
12
STATUS
12
STATUS
12
STATUS
12
STATUS
12

Cisco ON100 Network Agent Quick Start Guide 9
Activating the OnPlus Network Agent with
the Cisco OnPlus Portal
To activate the Cisco OnPlus Network Agent, follow these steps.
STEP 1On the computer connected to the customer LAN, open a Web
browser and log in the Cisco OnPlus Portal at
www.cisco-onplus.com.
STEP 2If you have not yet created an entry for this customer, go to the
Partner Account Overview page and click + Add Customer. After
you add the customer, an Activation ID is generated.
STEP 3Navigate to the customer’s Status page on the portal. The status
will be Awaiting Activation, and the customer’s Activation ID is
displayed.
Restart
1 Blinking Green Restarting the OnPlus Network Agent.
The OnPlus Network Agent restarts after
a normal reset, factory reset, or software
upgrade.
2BlinkingAmber
Ready for Activation / Device Online, No OnPlus Portal Connectivity
1 Steady Green If the OnPlus Network Agent has not yet
been activated, this LED pattern means
that the agent software is running and the
device is ready for activation.
If the OnPlus Network Agent has already
been activated, this LED sequence means
that the OnPlus Network Agent software
is running, but the device does not have
connectivity to the OnPlus Portal.
2SteadyOff
Normal Operation (Activated, Online)
1 Steady Green When both status LEDs are lit Steady
Green, it means that the OnPlus Network
Agent is activated, online, and is
communicating with the OnPlus Portal.
This is the normal mode of operation.
2SteadyGreen
Status LEDs Description
STATUS
12
STATUS
12
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10 Cisco ON100 Network Agent Quick Start Guide
STEP 4Click Activate Now.
STEP 5On the Activate OnPlus Network Agent page, select the MAC
address that corresponds to the OnPlus Network Agent that you
are installing, then click Proceed to this OnPlus Network Agent.
The Activation page on the Cisco OnPlus Network Agent appears.
The customer’s Activation ID is automatically inserted for you.
If the MAC address for the customer’s OnPlus Network Agent is not
displayed:
- Make sure that the OnPlus Network Agent is powered on
and connected to the customer LAN.
- If the message “Unable to determine a local IP address for
any OnPlus Network Agent on your current network.”
appears, follow the onscreen instructions to resolve the
problem.
If the Activate Now method described in this section does not
work, see Alternate Methods for Activating the OnPlus Network
Agent, page 11 for additional ways to discover the Network Agent
and launch the activation page.
STEP 6If needed, configure optional network settings. These include IP
addressing (DHCP or static), DNS servers, and NTP servers. See
Configuring Additional Network Settings, page 11.
STEP 7Click Activate.
STEP 8Confirm that the customer information matches the customer you
are installing.
STEP 9Click Complete Activation.
The system will automatically update the OnPlus Network Agent with the
customer’s profile information and upgrade the software as needed.
Status messages are displayed so that you can track system setup
progress. The OnPlus Network Agent may restart twice during the
process, which can take up to 20 minutes, depending on broadband
connection speed.
When the OnPlus Network Agent is activated and connected to the portal,
both Status LEDs on the device are lit steady Green.