Cisco Unity User manual

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Installation
Guide
VERSION 2.4

© 2000 Cisco Systems, Inc.
All rights reserved.
Second edition 2000.
Unity is a trademark, and ActiveAssistant, ActiveFax, Cisco, Cisco Systems,
Repartee, Replay, and ViewMail are registered trademarks of Cisco Systems,
Inc. in the United States and certain other countries.
Dell is a trademark of Dell Corporation.
CP4/LSI, CPD/220, CPi200, CPi/200 PCI, CPi/400, CPi/400 PCI, D/41D, D/41E,
D/41EPCI, D/41ESC, D/120JCT-LS, D/160-SC, D/160SC-LS, D/240PCI-T1,
Dialogic, and GammaLink are trademarks of Dialogic Corporation.
Microsoft, Outlook, Windows, and Windows NT are either registered
trademarks or trademarks of Microsoft Corporation in the United States
and/or other countries.
Natural MicroSystems is a trademark of Natural MicroSystems Corporation.
Norton Disk Doctor, Norton Utilities, pcAnywhere, Speed Disk, and Symantec
are trademarks of Symantec Corporation.
Voice Technologies Group and VoiceBridge 2000 are trademarks of Voice
Technologies Group.
Protected by one or more of the following United States patents: 5,070,526;
5,434,906; 5,488,650; 5,533,102; 5,568,540; 5,581,604; 5,625,676; 5,651,054;
5,940,488; 6,041,114.
Cisco Systems, Inc.
San Jose, California
U.S.A.
www.cisco.com
800-03812
Writer: Scott Kralik
Editor: Christina Amante
Production artists: Gene Breshears and Lynn Muranaka
Illustrator: Lynn Muranaka
Project manager: Patsy Cox

CONTENTS
iii
CONTENTS
■CHAPTER 1: Introduction ............................................... 1
About this guide................................................................2
New in this guide ..............................................................4
Introducing Unity ...............................................................5
■CHAPTER 2: Installation overview .................................... 9
Unity configurations .........................................................10
Separate ActiveFax server ................................................13
Turnkey and component systems ........................................14
Task list: Voice mail only ...................................................16
Task list: Voice mail with LAN administration ........................18
Task list: Unified messaging, one Exchange server .................20
Task list: Unified messaging in an existing Exchange site .........23
Task list: ActiveFax on a separate server ............................. 25
■CHAPTER 3: Installing a Unity system ............................ 27
Installer’s checklist ..........................................................28
Exporting information from Repartee or Replay Plus .............31
Installing or reseating voice and fax boards ..........................33
Setting up the Unity or ActiveFax server ..............................40
Starting the Unity server and logging on
to
Windows NT/2000 ......................................................... 44
Changing passwords ........................................................45
Assigning a static IP address ............................................47
Installing Windows NT Server ............................................49
Confirming that the Unity or ActiveFax server is getting an
IP address .....................................................................54
Establishing trust relationships ..........................................56
Adding account permissions ..............................................58
Installing Exchange ..........................................................60
Installing Microsoft Data Access Components ......................63
Installing other software ...................................................64
Installing Windows NT Service Pack 6a ...............................65
Finding I/O addresses for VoiceBridge 2000 feature-set
boards ..........................................................................67
Installing Unity and ActiveFax.............................................69
Setting up fax ports for ActiveFax.......................................75

UNITY INSTALLATION GUIDE
iv
Creating an Outlook user profile .........................................80
Creating an emergency repair disk .....................................82
■CHAPTER 4: Setting up the integration .......................... 85
Configuring Unity to work with the phone system ...................86
Programming the phone system.........................................90
Testing the integration .....................................................92
■CHAPTER 5: Upgrading hardware and software ............... 99
Upgrading a Unity or ActiveFax server............................... 100
Adding or removing languages ......................................... 111
System key upgrades ..................................................... 112
■WHAT’S NEXT ........................................................... 113
■APPENDIX A: Voice and fax boards ............................... 115
Dialogic D/41D voice board ........................................... 116
Dialogic D/41E PCI voice board ....................................... 119
Dialogic D/41ESC voice board......................................... 121
Dialogic D/41ESC-Euro voice board .................................. 124
Dialogic D/120JCT-LS voice board ................................... 127
Dialogic D/160SC voice board ........................................ 129
Dialogic D/160SC-LS voice board .................................... 132
Dialogic D/240PCI-T1 voice board ................................... 136
Dialogic GammaLink CP4/LSI Series 1 fax board ................ 138
Dialogic GammaLink CP4/LSI Series 2 (CPi/400) fax board.. 140
Dialogic GammaLink CPD/220 fax board ........................... 142
Dialogic GammaLink CPi/200 fax board ............................ 144
Dialogic GammaLink CPi/200 PCI fax board ....................... 146
Dialogic GammaLink CPi/400 PCI fax board ....................... 148
Natural MicroSystems AG 2000 voice and fax board ........... 150
Natural MicroSystems AG-T1 voice board .......................... 154
Natural MicroSystems AG Dual T1 voice board ................... 157
Voice Technologies Group VoiceBridge 2000 feature-set
board ......................................................................... 160
■APPENDIX B: Shutting down and starting
Unity .................................................... 163
Shutting down and starting Unity...................................... 164

CONTENTS
v
■APPENDIX C: Using the Unity Administrator
and Status Monitor ................................. 167
Using the Unity Administrator .......................................... 168
Using the Status Monitor................................................ 170
■INDEX ........................................................... 173

UNITY INSTALLATION GUIDE
vi

In this chapter...
About this guide................................................................................................................2
New in this guide ..............................................................................................................4
Introducing Unity..............................................................................................................5
■
CHAPTER 1
Introduction 1

UNITY INSTALLATION GUIDE
2
About this
guide
The Unity Installation Guide contains instructions for installing a
Unity™server in four different configurations.
Chapter 2 defines the Unity configurations and contains an
installation task list for each configuration, as well as a task list
for installing ActiveFax™for Unity on a separate server. The
tasks reference sections in the rest of the book that contain
detailed instructions.
The Unity Installation Guide focuses on Unity. It does not provide
extensive information about Microsoft®Exchange Server, Win-
dows NT®Server, or Windows®2000 Server. If you are installing
Unity as an e-mail server or on a network with existing Exchange
servers, you need a working knowledge of Exchange and Win-
dows NT/2000.
You can find compliance information for third-party electronic
devices in the manufacturer’s documentation included in the
Unity package. Do not use a third-party manufacturer’s docu-
mentation to install, upgrade, or manage Unity. Refer only to
Unity documentation to install, upgrade, and manage Unity.
In order to receive assistance from Technical Support, you must
have passed the Unity training courses.
Documentation conventions
The Unity Installation Guide uses the following conventions:
User input Information that the user types appears in Courier:
Example Administrator
Key names Key names appear in capital letters: ENTER. Keys
that must be pressed simultaneously are joined by a “+”:
CTRL+ALT+DELETE.

CHAPTER 1:
Introduction
3
Cascading selections The “>” symbol separates the selections
you make: on menus (Programs > Administrative Tools (Com-
mon) > User Manager); in the navigation levels of the Unity
administration interface (Call Management > Call Handlers > Profile);
and in menu trees (UnityOrg > UnitySite > Configuration).
Installation Guide navigation The “Do this section?” table (exam-
ple at left) at the beginning of each section lists the Unity config-
urations as well as ActiveFax on a separate server, and identifies
whether the section applies to a configuration. When the section
does not apply to a configuration, the table lists a reference to
the correct section for that configuration.
The “Next section” table (example below) at the end of each sec-
tion lists the configurations and a reference to the section you do
next.
Next section
TURNKEY SYSTEM
Voice mail only Starting the Unity server and logging on to
Windows NT/2000, page 44
Voice mail with LAN admin Starting the Unity server and logging on to
Windows NT/2000, page 44
Unified, one Exchange server
Unity server is a PDC Starting the Unity server and logging on to
Windows NT/2000, page 44
Unity server is a member server Installing Windows NT Server, page 49
Unified, existing Exchange site Installing Windows NT Server, page 49
COMPONENT SYSTEM
All configurations Installing Windows NT Server, page 49
ACTIVEFAX SERVER
Installing Windows NT Server, page 49
DO THIS SECTION?
TURNKEY
SYSTEM
YES NO
see
page
Voice mail only ✓
Voice mail with LAN admin ✓
Unified, one Exchange server
Unity server is a PDC ✓
Unity server is a member
server
49
Unified, existing Exchange site 49
COMPONENT
SYSTEM
Voice mail only 49
Voice mail with LAN admin 49
Unified, one Exchange server 49
Unified, existing Exchange site 49
ACTIVEFAX SERVER
49

UNITY INSTALLATION GUIDE
4
New in this
guide
The Unity Installation Guide documents a number of new
features and includes some improvements.
Item Description Documentation of item
A more intuitive Unity Setup
program
The Setup program:
◆Can be displayed in multiple languages.
◆Checks for the necessary Exchange config-
uration and rights before installing Unity.
◆Allows you to install ActiveFax on a sepa-
rate server.
“Installing Unity and
ActiveFax,” on page 69
A different process for installing
Windows NT Server
“Installing Windows NT
Server,” on page 49
A different process for installing
Exchange Server
“Installing Exchange,” on
page 60
More supported voice boards Unity now supports:
◆Dialogic®D/41E™PCI
◆Dialogic D/120JCT-LS™
◆Dialogic D/160SC™, which works with the
Voice Technologies Group™VoiceBridge
2000™feature-set board
◆Dialogic D/240PCI-T1™
◆Natural MicroSystems™AG 2000
Appendix A, “Voice and
fax boards,” on page 115
Reorganized and expanded doc-
umentation
Includes a clearer path through the book for
each of the four configurations in which Unity
can be installed.
“About this guide,” on
page 2
A new chapter on upgrading
hardware and software
Chapter 5, “Upgrading
hardware and software,”
on page 99

CHAPTER 1:
Introduction
5
Introducing
Unity
Unity provides a range of capabilities—from basic voice messag-
ing to unified messaging—by working with the following soft-
ware:
Windows NT Server or Windows 2000 Server Windows NT
Server version 4.0 or Windows 2000 Server is the required oper-
ating system for Unity.
Exchange Server Unity uses Exchange Server version 5.5 for
address directory information and for message storage.
Exchange provides a single address directory for voice messages,
e-mail, and faxes, and communicates this information with
Unity by using LDAP. Messages are accessed by using MAPI.
Exchange also provides gateway access to other messaging
systems.
ActiveFax for Unity ActiveFax, the optional fax component of
Unity, provides fax server functionality on the Unity server or on
a separate server.
Fax server software When an installation includes integrating a
third-party fax server with Unity, the fax server software is
installed on the fax server. Installation and administration are
controlled by the fax server software and not by Unity.
Internet Explorer Microsoft Internet Explorer version 4.01 or
later is required for Web browser access to the Unity administra-
tion pages and to subscribers’ ActiveAssistant™pages. Version 5
or later is required to access the Unity Status Monitor. (Netscape
Navigator®is not supported.)
Internet Information Server Microsoft Internet Information
Server version 4.0 hosts the Active Server Pages used for Unity
administration. We recommend that the Unity server not be used
to host any other Web pages.
Unified messaging clients Microsoft Outlook®97, Outlook 98,
and Outlook 2000 support ViewMail®for Microsoft Outlook. With
ViewMail, voice messages appear in the Outlook Inbox, and are
played and recorded by using a form that has VCR-like controls.
(Without ViewMail, Outlook behaves like the e-mail clients
described under the following “E-mail clients.”)
Continued

UNITY INSTALLATION GUIDE
6
Continued
Introducing Unity E-mail clients Supported e-mail clients—such as Microsoft Out-
look Express, IMAP4 clients, POP3 clients, and Exchange’s Web
messaging client—also provide access to voice messages. Voice
messages appear as e-mail messages with attached WAV files.
Windows messaging client Outlook 97, Outlook 98, or
Outlook 2000 must be running on the Unity server for
troubleshooting.
The following illustration shows a full-featured Unity
installation:
NETWORK
PUBLIC
PHONE
NETWORK
•Unity
• Exchange Server
• Internet Explorer
• Internet Information
Server
•Windows
NT/2000 Server
• ActiveFax (optional)
UNITY
SERVER E-MAIL
SERVER
UNITY
ADMINISTRATOR
INTERNET
SUBSCRIBERS
•E-mailclient
PHONE
SYSTEM
DID line
Mobile
phone
Phone
Fax
SUBSCRIBER
•E-mailclient
FAX SERVER (optional)
• ActiveFax or third-party
fax software
• Windows NT/2000
• Exchange Server
•Windows
NT/2000 Serve
r
INTERNET

CHAPTER 1:
Introduction
7
Unity in a multisite Exchange network
Exchange servers in the same site automatically route messages
and replicate directories. For message routing and directory rep-
lication to occur among Exchange servers at different sites, site
connectors must be set up by a Microsoft Certified System Engi-
neer (MCSE).
If you are installing Unity in a multisite Exchange network in
which site connectors have been set up, the Exchange message
transfer agent will route voice messages automatically, according
to the settings for e-mail. Exchange directories replicate as well.
An MCSE also can set up routing and replication between two
stand-alone voice messaging servers, or set up connectors to
other e-mail systems.
Unity and network operating systems
Although the Unity server must use Windows NT/2000 as an
operating system, it can be connected to a network that uses
another operating system, such as Novell®NetWare®or UNIX, as
long as the network supports TCP/IP.

UNITY INSTALLATION GUIDE
8

In this chapter...
Unity configurations ..................................................................................................... 10
Separate ActiveFax server........................................................................................... 13
Turnkey and component systems............................................................................ 14
Task list: Voice mail only............................................................................................... 16
Task list: Voice mail with LAN administration ...................................................... 18
Task list: Unified messaging, one Exchange server............................................ 20
Task list: Unified messaging in an existing Exchange site............................... 23
Task list: ActiveFax on a separate server ................................................................ 25
■
CHAPTER 2
Installation overview 2

UNITY INSTALLATION GUIDE
10
Unity
configurations
There are four ways to install Unity. The following lists describe
the characteristics of each type of configuration.
Voice mail only
◆The Unity server handles only voice messages.
◆The Unity server is not connected to the network.
◆Subscribers check messages only by phone.
◆Unity administration must be performed at the Unity server.
◆Subscribers do not have access to the Unity ActiveAssistant.
◆Voice-mail and e-mail attributes, if any, on subscriber
accounts must be administered separately.
Voice mail with LAN administration
◆The Unity server can handle voice and fax messages.
◆The Unity server is connected to the network, so it has
access to network utilities, such as virus checking and
backup.
◆Subscribers check messages only by phone.
◆Unity administration may be performed over the network.
◆Subscribers have access to the Unity ActiveAssistant.
◆Voice-mail and e-mail attributes, if any, on subscriber
accounts must be administered separately.
◆ActiveFax may be installed on the Unity server or on a sepa-
rate server.

CHAPTER 2:
Installation overview
11
Unified messaging, one Exchange server
Cisco requires that anyone installing a Unity server as a unified
messaging server be an MCSE. In this configuration, the Unity
server is the only Exchange server in the site.
◆The Unity server can handle voice, e-mail, and fax mes-
sages.
◆The Unity server is connected to the network, so it has
access to network utilities, such as virus checking and
backup.
◆Subscribers check messages by using the phone or an
e-mail client such as Outlook, Eudora®, or Pegasus Mail.
◆Unity administration may be performed over the network.
◆Subscribers have access to the Unity ActiveAssistant.
◆Voice-mail and e-mail attributes on subscriber accounts
may be administered from a single location by using the
Unity Administrator (the administration interface).
◆ActiveFax must be installed on a separate server.
NOTE: The Unity Installation Guide does not provide information
about installing the Unity server as an e-mail server, and technical
support is not provided for e-mail.
✣❏■▼❉■◆❅❄
✣❏■▼❉■◆❅❄✣❏■▼❉■◆❅❄
✣❏■▼❉■◆❅❄

UNITY INSTALLATION GUIDE
12
Continued
Unity configurations Unified messaging in an existing Exchange site
Cisco requires that anyone installing a Unity server as a unified
messaging server be an MCSE. In this configuration, the Unity
server is connected to other Exchange servers in the same site or
in multiple sites.
◆The Unity server can handle voice, e-mail, and fax mes-
sages. Messages are stored on other Exchange servers.
◆The Unity server is connected to the network, so it has
access to network utilities, such as virus checking and
backup.
◆Subscribers check messages by using the phone or an
e-mail client such as Outlook, Eudora, or Pegasus Mail.
◆Unity administration may be performed over the network.
◆Subscribers have access to the Unity ActiveAssistant.
◆Voice-mail and e-mail attributes on subscriber accounts
may be administered from a single location by using the
Unity Administrator (the administration interface).
◆ActiveFax may be installed on the Unity server or on a
separate server.