Cisco TelePresence Server 7010 Reference guide

Cisco TelePresence
Server 7010 and MSE 8710
in Remotely Managed
Mode
Printable Help
4.0
D15072
April 2014
Cisco TelePresence Server 7010 and MSE 8710 in Remotely Managed Mode Printable Help (4.0) Page 1 of 92

Contents
Introduction 4
Logging into the web interface 4
Failing to log into the web interface 4
System status 6
Displaying system status 7
Displaying hardware health status 10
Displaying cluster status on a master TelePresence Server 11
Displaying cluster status on a slave TelePresence Server 14
Network settings 15
Configuring network settings 16
Configuring DNS settings 20
Configuring IP routes settings 21
Configuring IP services 23
Enabling TCP/UDPservices 23
Defining the ephemeral port range 23
Resetting to the default configuration 23
Configuring QoS settings 25
Configuring SSL certificates 27
Testing network connectivity 30
Viewing network statistics (netstat) 31
Configuration 32
Configuring system settings 33
Configuring H.323 settings 34
Configuring SIP settings 35
Operation mode 37
Displaying and resetting system time 38
Backing up and upgrading the TelePresence Server 39
Shutting down and restarting the TelePresence Server 43
Changing the administrator password 44
Backing up and restoring the configuration via FTP 45
Conferences 46
Displaying the conference list 47
Displaying conference status 48
Displaying endpoint and group status 53
Viewing endpoint or endpoint group statistics 56
Users 59
Displaying the user list 60
Adding and updating users 61
Logs 63
Working with the event logs 64
Event capture filter 65
Event display filter 66
Logging protocols messages 67
Logging using syslog 68
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Working with Call Detail Records 70
APIclients 72
Feedback receivers 73
Reference 74
Content channel support 75
Understanding how participants display in layout views 76
Endpoint types 81
Endpoint interoperability 83
Understanding clustering 84
Understanding your TelePresence Server's conferencing capacity 86
License keys and screen licenses 86
Operation modes 87
Call limits 88
Technical support 91
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Introduction
This document contains the text of the online help for the Cisco TelePresence Server version 4.0 web user
interface. It is provided so that the help text can be viewed or printed as a single document.
This document accompanies version 4.0 of the TelePresence Server software when operating in remotely
managed mode. This software is used on the following Cisco TelePresence hardware:
nCisco TelePresence Server 7010
nCisco TelePresence Server MSE8710 blade
The contents of this document are organized in a similar way to the product's user interface, and replicate the
contents of its online help system.
There is a chapter for each of the main interface pages and each chapter's title page contains a list of topics
in the chapter.
Further information
See the online help for details of software licenses relating to this product.
Logging into the web interface
Why do I need to log in to the web interface?
The TelePresence Server restricts user access by holding a set of pre-configured accounts and denying
access to anyone who does not have an account. Each account has a username and password that enables
the account owner to gain access to their associated privileges.
There are three privilege levels for user accounts:
nAdministrator: users with this privilege level may access all functionality
nAPIaccess: users with this privilege level can only access the API, not the web interface
nNone: users with this privilege level may not access the TelePresence Server. This level is used to disable
accounts.
Tasks
Logging in to the web interface:
1. Enter the host name or IP address of the TelePresence Server into the address bar of a web browser.
The log in page displays.
2. Enter your assigned Username and Password.
3. Click OK.
Failing to log into the web interface
Why am Iseeing the Access denied page?
You have not been able to log in for one of the following reasons:
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Introduction
Logging into the web interface

nInvalid username/password: you have typed the incorrect username and/or password.
nNo free sessions: the maximum number of sessions allowed simultaneously on the TelePresence Server
has been reached.
nYour IP address does not match that of the browser cookie you supplied: try deleting your cookies
and log in again
nYou do not have access rights to view this page: you do not have the access rights necessary to view
the page that you attempted to see
nPage expired: the Change password page can expire if the TelePresence Server detects that the user
who requested to change password, may not actually be the user submitting the change password request.
(This may happen if you use a new browser tab to submit the request.)
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Introduction
Failing to log into the web interface

System status
Displaying system status 7
Displaying hardware health status 10
Displaying cluster status on a master TelePresence Server 11
Displaying cluster status on a slave TelePresence Server 14
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Displaying system status
The Status page displays an overview of the TelePresence Server's status. To access this information, go to
Status.
Note:Your TelePresence Server must be controlled by an external application. The external application, for
example Cisco TelePresence Conductor, uses the TelePresence Server's APIto create and manage
conferences and participants. Refer to the Cisco TelePresence Server API documentation for more
information.
Refer to the table below for details of the information displayed.
Field Field Description Usage tips
Model The specific TelePresence Server model.
Serial number The unique serial number of the
TelePresence Server.
You will need to provide this information when
speaking to customer support.
Software
version
The installed software version.
Build The build version of installed software.
Uptime The time since the last restart of the
TelePresence Server.
Host name The host name assigned to the TelePresence
Server.
IP address The IP address assigned to the TelePresence
Server.
IPv6 address The IPv6 address of this TelePresence
Server.
H.323
gatekeeper
status
Whether the TelePresence Server is
registered to an H.323 gatekeeper, and
whether the registration has been made to
the primary or an alternate gatekeeper.
This field is only displayed on the master blade
in a TelePresence Server cluster.
SIP registrar
status
Whether the TelePresence Server is
registered to a SIP registrar.
This field is only displayed on the master blade
in a TelePresence Server cluster.
Enhanced font Indicates whether the TelePresence Server is
using a TrueType font file to render text.
In use or Not in use, depending on whether you
have uploaded the font file. If it is Not in use, the
TelePresence Server falls back on the default
text rendering method.
Operation
Mode
Indicates whether the TelePresence Server is
operating in locally managed or remotely
managed mode.
Table 1: System status
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System status

Field Field description Usage tips
TelePresence
Server 8710
activation or
TelePresence
Server 7010
activation
Whether or not the unit is enabled. The TelePresence Server will not operate
without activation. This feature key is installed
before shipping.
Encryption Whether or not encryption is enabled. The encryption feature key allows encrypted
conferences and HTTPS web management on
this TelePresence Server. Feature keys are
installed in the Configuration > Upgrade
page. See Upgrading and backing up the
TelePresence Server.
Cluster
support
This feature allows MSE8710 blades
configured on the same Cisco TelePresence
MSE8000 chassis to be linked together to
behave as a single unit.
This key does not apply to the 7010 platform,
as these appliances cannot be clustered.
Up to four blades can form a cluster. See
Understanding clustering.
If you want to cluster blades, each blade must
have the Cluster support feature key installed.
Feature keys are installed on the
Configuration > Upgrade page. See
Upgrading and backing up the TelePresence
Server
Screen
licenses
The number of screen licenses allocated to
the TelePresence Server. In the case of a
cluster, this is the number of screen licenses
allocated to the whole cluster.
The number of allocated screen licenses can
be lower than the maximum that the system
can support.
You need to install a screen license key to
enable screen licenses. For more information
about licenses, see Understanding your
TelePresence Server's conferencing capacity
[p.86].
Table 2: Feature keys
Field Field description Usage tips
Active
conferences
The number of active conferences on this
TelePresence Server.
A conference is active if it has participants.
Active
participants
The number of participants (of all types) that
are currently in conferences on this
TelePresence Server.
Previous
participants
The number of participants who were
previously participating in a conference (since
the last time the TelePresence Server
restarted).
Table 3: Conference status
Field Field description Usage tips
The system log displays the most recent
shutdown and upgrade events, with the most
recent shown first.
The log will display "unknown" if there has
been an unexpected reboot or power failure or
after an upgrade. If this occurs frequently,
report the issues to customer support.
Table 4: System log
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System status

Field Field description Usage tips
Diagnostic
information
Diagnostic files are provided in .zip archive
format that contain a text document. To
download a diagnostic file, click Download
file.
Diagnostic information is provided to aid in
troubleshooting problems that may occur with
the TelePresence Server.
In the event of an issue with your
TelePresence Server, provide this file to the
Cisco Technical Assistance Center (TAC) who
may wish to perform further diagnostic tests.
Network
capture file
To download a network capture, click
Download file.
There is also a link to Delete network capture
which you should only click when your
TelePresence Server is operating normally
again.
System logs To download the logs, click Download file. An archive containing several useful log files.
Table 5: Diagnostic information
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System status

Displaying hardware health status
The Health status page (Status>Health status) displays information about the hardware components of
the TelePresence Server.
Note: The Worst status seen conditions are those since the last time the TelePresence Server was
restarted.
To reset these values, click Clear. Refer to the table below for assistance in interpreting the information
displayed.
Field Field description Usage tips
Fans
Voltages
RTC battery
Displays two possible states:
nOK
nOut of spec
States indicate both Current status and Worst
status seen conditions.
The states indicate the following:
nOK – component is functioning properly
nOut of spec – Check with your support
provider; component might require service
If the Worst status seen column displays Out of
spec, but Current status is OK, monitor the
status regularly to verify that it was only a
temporary condition.
Note: Fans field does not display on 8710 as it
does not have fans.
Temperature Displays three possible states:
nOK
nOut of spec
nCritical
States indicate both Current status and Worst
status seen conditions.
The states indicate the following:
nOK – temperature of the TelePresence
Server is within the appropriate range
nOut of spec – Check the ambient
temperature (should be less than 34
degrees Celsius) and verify that the air vents
are not blocked
nCritical – temperature of TelePresence
Server is too high. An error also appears in
the event log indicating that the system will
shutdown in 60 seconds if the condition
persists
If the Worst status seen column displays Out
of spec, but Current status is OK monitor the
status regularly to verify that it was only a
temporary condition.
Table 6: Device health details
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System status