Cisco MCS-7825-H3-IPC1 User manual

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Cisco Unified Communications Manager
Managed Services Guide, Release 8.5(1)
Text Part Number: OL-22523-01

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Cisco Unified Communications Manager Managed Services Guide
© 2010 Cisco Systems, Inc. All rights reserved.

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CONTENTS
Preface xxvii
Purpose xxvii
Audience xxvii
Organization xxviii
Related Documentation xxviii
Conventions xxix
Obtaining Documentation and Submitting a Service Request xxx
Cisco Product Security Overview xxx
Related Documentation xxxi
CHAPTER 1Overview 1-1
Cisco Unified Communications Manager 1-1
Supported Deployment Models 1-2
Managed Services 1-3
Cisco Unified Serviceability 1-4
Trace Tools 1-4
Troubleshooting Trace 1-5
Trace Collection 1-5
Cisco Unified Reporting 1-5
Cisco Unified Real-Time Monitoring Tool 1-6
Call Detail Records and Call Management Records 1-7
Call Detail Record Analysis and Reporting 1-7
Management Information Base 1-8
CHAPTER 2New and Changed Information 2-1
Cisco Unified Communications Manager, Release 8.5(1) 2-1
Audit Log Support for Cisco Unity Connection 2-2
Alarm Additions and Changes 2-3
Enhanced Reason Codes 2-4
New Perfmon Counters for Cisco SIP Normalization 2-6
SNMP MIBs 2-13
Supported Servers 2-13

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Serviceability - Session Manager Edition (SME) 2-14
Default Settings for Alarm Configuration Settings 2-19
New Cisco Unity Connection Alerts 2-19
Logging On to CAR 2-20
Configuring the Trunk 2-21
Configuring Trunk Utilization Reports 2-21
Cisco Dialed Number Analyzer Server 2-23
Cisco Unified Communications Manager, Release 8.0(2) 2-24
Cisco Unified Communications Manager Server 2-24
Cisco Intercompany Media Engine Server 2-25
Cisco Unified Communications Manager, Release 8.0(1) 2-25
Cisco Unified Serviceability 2-26
New Alarm Additions and Changes 2-26
Obsolete Alarms 2-43
Cisco Unified Real-Time Monitoring Tool 2-47
Cisco Unified CDR Analysis and Reporting 2-51
New Cisco CAR DB Alarms 2-51
New CAR Object and Counters 2-51
Hunt/CTI Integration for CAR Reporting 2-52
CAR and CDRM Alarm Interface 2-52
System-Wide Call Tracking End-to-End Call Trace 2-52
Cisco Unified Call Detail Records 2-52
End-to-End Call Trace 2-53
Remote Destination to Number Mapping and CDRs 2-53
New CDR Fields to Support Call Control Discovery 2-53
New CDR Fields to Support External Call Control 2-53
New CDR Support for iSAC Codec 2-55
New CDR Fields for Hunt List Support 2-55
Cisco Unified Reporting 2-55
MIB Updates for 8.0(1) 2-56
CHAPTER 3Managing and Monitoring the Health of Cisco Unified Communications Manager Systems 3-1
Overview of Supported Interfaces 3-1
Critical Processes to Monitor 3-2
Available Supported MIBs 3-11
RTMT Monitoring of Cisco Unified CM System Health 3-12
RTMT Summary View 3-12
CPU Usage 3-13
% IOwait Monitoring 3-15

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Virtual Memory 3-16
Disk Usage 3-17
Disk Name Mapping 3-18
Database Replication and Cisco Unified Communication Manager Nodes 3-20
Cisco Unified CM Process and CPU Usage 3-20
CodeYellow 3-21
RIS Data Collector PerfMonLog 3-23
Critical Service Status 3-24
Syslog Messages 3-25
RTMT Alerts as Syslog Messages and Traps 3-26
Recovery, Hardware Migration, and Backup/Restore 3-26
Backup/Restore 3-26
Platform Monitoring 3-27
Using SNMP MIBs 3-27
MIBs and MCS Types 3-28
Using Command Line Interface 3-28
Hardware Migration 3-31
Platform Security 3-31
Locked-down System 3-32
Cisco Security Agent Support 3-32
Security Patching and Updating 3-32
Role-Based Access Control 3-32
Software Configuration Management 3-32
General Install/Upgrade Procedures 3-33
Detecting Installed Release and Packages 3-33
Available Reports 3-33
RTMT Reports 3-33
Serviceability Reports 3-34
Cisco Unified Reporting 3-34
General Health and Troubleshooting Tips 3-35
Using of Onboard Agents 3-36
Call Detail Records and Call Maintenance Records 3-36
Perfmon Counters 3-36
Integration with Uninterruptible Power Supplies (UPS) 3-37
Native Hardware Out of Band Management (OOB) 3-37
Phone Registration Status 3-37
Historical Information Download 3-37
Cisco CallManager Service Stops Responding 3-38
Database Replication Fails Between the Publisher and the Subscriber 3-39

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Database Replication Does Not Occur on Lost Node 3-41
Database Tables Out of Sync Do Not Trigger Alert 3-42
Reset Database Replication When Reverting to Prior Release 3-43
Useful Commands and Utilities 3-43
Related Documentation 3-44
CHAPTER 4Simple Network Management Protocol 4-1
Overview 4-1
SNMP Versioning 4-2
SNMP and Cisco Unified CM Basics 4-3
SNMP Basic Commands 4-3
SNMP Community Strings and Users 4-4
SNMP and Cisco MIBs 4-4
SNMP Traps and Informs 4-5
SNMP Trace Configuration 4-5
SNMP Tips 4-5
SNMP Troubleshooting 4-6
SNMP/R MIBs 4-8
CHAPTER 5Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts 5-1
Cisco Unified Real-Time Monitoring 5-1
Performance Monitoring in RTMT 5-2
PerfMon Alert Notifications 5-2
PerfMon Objects and Counters for Cisco Unified Communications Manager 5-5
Cisco Analog Access 5-5
Cisco Annunciator Device 5-5
Cisco CallManager 5-5
Cisco CallManager External Call Control 5-13
Cisco CallManager SAF 5-14
Cisco CallManager System Performance 5-15
Cisco CTIManager 5-17
Cisco Dual-Mode Mobility 5-17
Cisco Extension Mobility 5-19
Cisco Feature Control Policy 5-20
Cisco Gatekeeper 5-20
Cisco H.323 5-20
Cisco Hunt Lists 5-21
Cisco HW Conference Bridge Device 5-22

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Cisco IP Manager Assistant 5-22
Cisco Lines 5-23
Cisco Locations 5-23
Cisco Media Streaming Application 5-24
Cisco Messaging Interface 5-27
Cisco MGCP BRI Device 5-28
Cisco MGCP FXO Device 5-29
Cisco MGCP FXS Device 5-29
Cisco MGCP Gateways 5-30
Cisco MGCP PRI Device 5-30
Cisco MGCP T1 CAS Device 5-31
Cisco Mobility Manager 5-32
Cisco Music On Hold (MOH) Device 5-33
Cisco MTP Device 5-34
Cisco Phones 5-34
Cisco Presence Feature 5-34
Cisco QSIG Feature 5-35
Cisco Signaling Performance 5-35
Cisco SIP 5-36
Cisco SIP Normalization 5-36
Cisco SIP Stack 5-43
Cisco SIP Station 5-51
Cisco SW Conf Bridge Device 5-52
Cisco TFTP Server 5-53
Cisco Transcode Device 5-56
Cisco Video Conference Bridge 5-57
Cisco Web Dialer 5-58
Cisco WSM Connector 5-58
PerfMon Objects and Counters for System 5-59
Cisco Tomcat Connector 5-59
Cisco Tomcat JVM 5-60
Cisco Tomcat Web Application 5-61
Database Change Notification Client 5-62
Database Change Notification Server 5-63
Database Change Notification Subscription 5-64
Database Local DSN 5-64
DB User Host Information Counters 5-64
Enterprise Replication DBSpace Monitors 5-64
Enterprise Replication Perfmon Counters 5-65
IP 5-65

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Memory 5-66
Network Interface 5-67
Number of Replicates Created and State of Replication 5-68
Partition 5-69
Process 5-70
Processor 5-71
System 5-72
TCP 5-73
Thread 5-73
Cisco Intercompany Media Engine Performance Objects and Alerts 5-74
Cisco Intercompany Media Engine Server Objects 5-74
IME Configuration Manager 5-74
IME Server 5-74
IME Server System Performance 5-77
Cisco Intercompany Media Engine Server Alerts 5-78
Cisco Unified Communications Manager Server Objects 5-78
IME Client 5-79
IME Client Instance 5-80
Cisco Unified Communications Manager Server Alerts 5-80
CHAPTER 6Cisco Unified Serviceability Alarms and CiscoLog Messages 6-1
Cisco Unified Serviceability Alarms and CiscoLog Messages 6-2
CiscoLog Format 6-2
Log File and Syslog Outputs 6-3
Standard Syslog Server Implementations 6-4
Clock Synchronization 6-4
Multipart Messages 6-4
CiscoLog Message Format 6-5
Message Length Limit 6-6
SEQNUM Field 6-6
HOST Field 6-6
TIMESTAMP Field 6-8
HEADER Field 6-10
TAGS Field 6-14
MESSAGE Field 6-17
Internationalization 6-18
Versioning 6-18
Preconfigured System Alarm Notifications 6-19
AuthenticationFailed 6-19

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CiscoDRFFailure 6-20
CoreDumpFileFound 6-21
CpuPegging 6-21
CriticalServiceDown 6-22
HardwareFailure 6-22
LogFileSearchStringFound 6-23
LogPartitionHighWaterMarkExceeded 6-23
LogPartitionLowWaterMarkExceeded 6-24
LowActivePartitionAvailableDiskSpace 6-25
LowAvailableVirtualMemory 6-25
LowInactivePartitionAvailableDiskSpace 6-26
LowSwapPartitionAvailableDiskSpace 6-26
ServerDown 6-27
SparePartitionHighWaterMarkExceeded 6-28
SparePartitionLowWaterMarkExceeded 6-29
SyslogSeverityMatchFound 6-30
SyslogStringMatchFound 6-30
SystemVersionMismatched 6-31
TotalProcessesAndThreadsExceededThreshold 6-31
Preconfigured CallManager Alarm Notifications 6-32
BeginThrottlingCallListBLFSubscriptions 6-33
CallProcessingNodeCpuPegging 6-33
CDRAgentSendFileFailed 6-34
CDRFileDeliveryFailed 6-35
CDRHighWaterMarkExceeded 6-35
CDRMaximumDiskSpaceExceeded 6-36
CodeYellow 6-36
DBChangeNotifyFailure 6-37
DBReplicationFailure 6-37
DDRBlockPrevention 6-38
DDRDown 6-39
ExcessiveVoiceQualityReports 6-39
IMEDistributedCacheInactive 6-40
IMEOverQuota 6-40
IMEQualityAlert 6-41
InsufficientFallbackIdentifiers 6-42
IMEServiceStatus 6-42
InvalidCredentials 6-43
LowCallManagerHeartbeatRate 6-44
LowTFTPServerHeartbeatRate 6-44

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MaliciousCallTrace 6-45
MediaListExhausted 6-45
MgcpDChannelOutOfService 6-46
NumberOfRegisteredDevicesExceeded 6-46
NumberOfRegisteredGatewaysDecreased 6-47
NumberOfRegisteredGatewaysIncreased 6-47
NumberOfRegisteredMediaDevicesDecreased 6-48
NumberOfRegisteredMediaDevicesIncreased 6-49
NumberOfRegisteredPhonesDropped 6-49
RouteListExhausted 6-49
SDLLinkOutOfService 6-50
TCPSetupToIMEFailed 6-51
TLSConnectionToIMEFailed 6-51
Emergency-Level Alarms 6-52
BDINotStarted 6-52
CallDirectorCreationError 6-52
CiscoDirSyncStartFailure 6-53
ExcceptionInInitSDIConfiguration 6-53
FileWriteError 6-54
GlobalSPUtilsCreationError 6-54
HuntGroupControllerCreationError 6-54
HuntGroupCreationError 6-55
IPAddressResolveError 6-55
IPMANotStarted 6-56
LineStateSrvEngCreationError 6-56
LostConnectionToCM 6-56
NoCMEntriesInDB 6-57
NoFeatureLicense 6-57
OutOfMemory 6-58
ServiceNotInstalled 6-58
SyncDBCreationError 6-59
SysControllerCreationError 6-59
TapiLinesTableCreationError 6-59
TimerServicesCreationError 6-60
TestAlarmEmergency 6-60
WDNotStarted 6-61
Alert-Level Alarms 6-61
CertValidLessthanADay 6-61
CMIException 6-62
CMOverallInitTimeExceeded 6-62