Cisco MCS-7825-H3-IPC1 User manual

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Cisco Unified Communications Manager
Managed Services Guide, Release 8.5(1)
Text Part Number: OL-22523-01

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Cisco Unified Communications Manager Managed Services Guide
© 2010 Cisco Systems, Inc. All rights reserved.

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CONTENTS
Preface xxvii
Purpose xxvii
Audience xxvii
Organization xxviii
Related Documentation xxviii
Conventions xxix
Obtaining Documentation and Submitting a Service Request xxx
Cisco Product Security Overview xxx
Related Documentation xxxi
CHAPTER 1Overview 1-1
Cisco Unified Communications Manager 1-1
Supported Deployment Models 1-2
Managed Services 1-3
Cisco Unified Serviceability 1-4
Trace Tools 1-4
Troubleshooting Trace 1-5
Trace Collection 1-5
Cisco Unified Reporting 1-5
Cisco Unified Real-Time Monitoring Tool 1-6
Call Detail Records and Call Management Records 1-7
Call Detail Record Analysis and Reporting 1-7
Management Information Base 1-8
CHAPTER 2New and Changed Information 2-1
Cisco Unified Communications Manager, Release 8.5(1) 2-1
Audit Log Support for Cisco Unity Connection 2-2
Alarm Additions and Changes 2-3
Enhanced Reason Codes 2-4
New Perfmon Counters for Cisco SIP Normalization 2-6
SNMP MIBs 2-13
Supported Servers 2-13

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Serviceability - Session Manager Edition (SME) 2-14
Default Settings for Alarm Configuration Settings 2-19
New Cisco Unity Connection Alerts 2-19
Logging On to CAR 2-20
Configuring the Trunk 2-21
Configuring Trunk Utilization Reports 2-21
Cisco Dialed Number Analyzer Server 2-23
Cisco Unified Communications Manager, Release 8.0(2) 2-24
Cisco Unified Communications Manager Server 2-24
Cisco Intercompany Media Engine Server 2-25
Cisco Unified Communications Manager, Release 8.0(1) 2-25
Cisco Unified Serviceability 2-26
New Alarm Additions and Changes 2-26
Obsolete Alarms 2-43
Cisco Unified Real-Time Monitoring Tool 2-47
Cisco Unified CDR Analysis and Reporting 2-51
New Cisco CAR DB Alarms 2-51
New CAR Object and Counters 2-51
Hunt/CTI Integration for CAR Reporting 2-52
CAR and CDRM Alarm Interface 2-52
System-Wide Call Tracking End-to-End Call Trace 2-52
Cisco Unified Call Detail Records 2-52
End-to-End Call Trace 2-53
Remote Destination to Number Mapping and CDRs 2-53
New CDR Fields to Support Call Control Discovery 2-53
New CDR Fields to Support External Call Control 2-53
New CDR Support for iSAC Codec 2-55
New CDR Fields for Hunt List Support 2-55
Cisco Unified Reporting 2-55
MIB Updates for 8.0(1) 2-56
CHAPTER 3Managing and Monitoring the Health of Cisco Unified Communications Manager Systems 3-1
Overview of Supported Interfaces 3-1
Critical Processes to Monitor 3-2
Available Supported MIBs 3-11
RTMT Monitoring of Cisco Unified CM System Health 3-12
RTMT Summary View 3-12
CPU Usage 3-13
% IOwait Monitoring 3-15

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Virtual Memory 3-16
Disk Usage 3-17
Disk Name Mapping 3-18
Database Replication and Cisco Unified Communication Manager Nodes 3-20
Cisco Unified CM Process and CPU Usage 3-20
CodeYellow 3-21
RIS Data Collector PerfMonLog 3-23
Critical Service Status 3-24
Syslog Messages 3-25
RTMT Alerts as Syslog Messages and Traps 3-26
Recovery, Hardware Migration, and Backup/Restore 3-26
Backup/Restore 3-26
Platform Monitoring 3-27
Using SNMP MIBs 3-27
MIBs and MCS Types 3-28
Using Command Line Interface 3-28
Hardware Migration 3-31
Platform Security 3-31
Locked-down System 3-32
Cisco Security Agent Support 3-32
Security Patching and Updating 3-32
Role-Based Access Control 3-32
Software Configuration Management 3-32
General Install/Upgrade Procedures 3-33
Detecting Installed Release and Packages 3-33
Available Reports 3-33
RTMT Reports 3-33
Serviceability Reports 3-34
Cisco Unified Reporting 3-34
General Health and Troubleshooting Tips 3-35
Using of Onboard Agents 3-36
Call Detail Records and Call Maintenance Records 3-36
Perfmon Counters 3-36
Integration with Uninterruptible Power Supplies (UPS) 3-37
Native Hardware Out of Band Management (OOB) 3-37
Phone Registration Status 3-37
Historical Information Download 3-37
Cisco CallManager Service Stops Responding 3-38
Database Replication Fails Between the Publisher and the Subscriber 3-39

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Database Replication Does Not Occur on Lost Node 3-41
Database Tables Out of Sync Do Not Trigger Alert 3-42
Reset Database Replication When Reverting to Prior Release 3-43
Useful Commands and Utilities 3-43
Related Documentation 3-44
CHAPTER 4Simple Network Management Protocol 4-1
Overview 4-1
SNMP Versioning 4-2
SNMP and Cisco Unified CM Basics 4-3
SNMP Basic Commands 4-3
SNMP Community Strings and Users 4-4
SNMP and Cisco MIBs 4-4
SNMP Traps and Informs 4-5
SNMP Trace Configuration 4-5
SNMP Tips 4-5
SNMP Troubleshooting 4-6
SNMP/R MIBs 4-8
CHAPTER 5Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts 5-1
Cisco Unified Real-Time Monitoring 5-1
Performance Monitoring in RTMT 5-2
PerfMon Alert Notifications 5-2
PerfMon Objects and Counters for Cisco Unified Communications Manager 5-5
Cisco Analog Access 5-5
Cisco Annunciator Device 5-5
Cisco CallManager 5-5
Cisco CallManager External Call Control 5-13
Cisco CallManager SAF 5-14
Cisco CallManager System Performance 5-15
Cisco CTIManager 5-17
Cisco Dual-Mode Mobility 5-17
Cisco Extension Mobility 5-19
Cisco Feature Control Policy 5-20
Cisco Gatekeeper 5-20
Cisco H.323 5-20
Cisco Hunt Lists 5-21
Cisco HW Conference Bridge Device 5-22

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Cisco IP Manager Assistant 5-22
Cisco Lines 5-23
Cisco Locations 5-23
Cisco Media Streaming Application 5-24
Cisco Messaging Interface 5-27
Cisco MGCP BRI Device 5-28
Cisco MGCP FXO Device 5-29
Cisco MGCP FXS Device 5-29
Cisco MGCP Gateways 5-30
Cisco MGCP PRI Device 5-30
Cisco MGCP T1 CAS Device 5-31
Cisco Mobility Manager 5-32
Cisco Music On Hold (MOH) Device 5-33
Cisco MTP Device 5-34
Cisco Phones 5-34
Cisco Presence Feature 5-34
Cisco QSIG Feature 5-35
Cisco Signaling Performance 5-35
Cisco SIP 5-36
Cisco SIP Normalization 5-36
Cisco SIP Stack 5-43
Cisco SIP Station 5-51
Cisco SW Conf Bridge Device 5-52
Cisco TFTP Server 5-53
Cisco Transcode Device 5-56
Cisco Video Conference Bridge 5-57
Cisco Web Dialer 5-58
Cisco WSM Connector 5-58
PerfMon Objects and Counters for System 5-59
Cisco Tomcat Connector 5-59
Cisco Tomcat JVM 5-60
Cisco Tomcat Web Application 5-61
Database Change Notification Client 5-62
Database Change Notification Server 5-63
Database Change Notification Subscription 5-64
Database Local DSN 5-64
DB User Host Information Counters 5-64
Enterprise Replication DBSpace Monitors 5-64
Enterprise Replication Perfmon Counters 5-65
IP 5-65

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Memory 5-66
Network Interface 5-67
Number of Replicates Created and State of Replication 5-68
Partition 5-69
Process 5-70
Processor 5-71
System 5-72
TCP 5-73
Thread 5-73
Cisco Intercompany Media Engine Performance Objects and Alerts 5-74
Cisco Intercompany Media Engine Server Objects 5-74
IME Configuration Manager 5-74
IME Server 5-74
IME Server System Performance 5-77
Cisco Intercompany Media Engine Server Alerts 5-78
Cisco Unified Communications Manager Server Objects 5-78
IME Client 5-79
IME Client Instance 5-80
Cisco Unified Communications Manager Server Alerts 5-80
CHAPTER 6Cisco Unified Serviceability Alarms and CiscoLog Messages 6-1
Cisco Unified Serviceability Alarms and CiscoLog Messages 6-2
CiscoLog Format 6-2
Log File and Syslog Outputs 6-3
Standard Syslog Server Implementations 6-4
Clock Synchronization 6-4
Multipart Messages 6-4
CiscoLog Message Format 6-5
Message Length Limit 6-6
SEQNUM Field 6-6
HOST Field 6-6
TIMESTAMP Field 6-8
HEADER Field 6-10
TAGS Field 6-14
MESSAGE Field 6-17
Internationalization 6-18
Versioning 6-18
Preconfigured System Alarm Notifications 6-19
AuthenticationFailed 6-19

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CiscoDRFFailure 6-20
CoreDumpFileFound 6-21
CpuPegging 6-21
CriticalServiceDown 6-22
HardwareFailure 6-22
LogFileSearchStringFound 6-23
LogPartitionHighWaterMarkExceeded 6-23
LogPartitionLowWaterMarkExceeded 6-24
LowActivePartitionAvailableDiskSpace 6-25
LowAvailableVirtualMemory 6-25
LowInactivePartitionAvailableDiskSpace 6-26
LowSwapPartitionAvailableDiskSpace 6-26
ServerDown 6-27
SparePartitionHighWaterMarkExceeded 6-28
SparePartitionLowWaterMarkExceeded 6-29
SyslogSeverityMatchFound 6-30
SyslogStringMatchFound 6-30
SystemVersionMismatched 6-31
TotalProcessesAndThreadsExceededThreshold 6-31
Preconfigured CallManager Alarm Notifications 6-32
BeginThrottlingCallListBLFSubscriptions 6-33
CallProcessingNodeCpuPegging 6-33
CDRAgentSendFileFailed 6-34
CDRFileDeliveryFailed 6-35
CDRHighWaterMarkExceeded 6-35
CDRMaximumDiskSpaceExceeded 6-36
CodeYellow 6-36
DBChangeNotifyFailure 6-37
DBReplicationFailure 6-37
DDRBlockPrevention 6-38
DDRDown 6-39
ExcessiveVoiceQualityReports 6-39
IMEDistributedCacheInactive 6-40
IMEOverQuota 6-40
IMEQualityAlert 6-41
InsufficientFallbackIdentifiers 6-42
IMEServiceStatus 6-42
InvalidCredentials 6-43
LowCallManagerHeartbeatRate 6-44
LowTFTPServerHeartbeatRate 6-44

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MaliciousCallTrace 6-45
MediaListExhausted 6-45
MgcpDChannelOutOfService 6-46
NumberOfRegisteredDevicesExceeded 6-46
NumberOfRegisteredGatewaysDecreased 6-47
NumberOfRegisteredGatewaysIncreased 6-47
NumberOfRegisteredMediaDevicesDecreased 6-48
NumberOfRegisteredMediaDevicesIncreased 6-49
NumberOfRegisteredPhonesDropped 6-49
RouteListExhausted 6-49
SDLLinkOutOfService 6-50
TCPSetupToIMEFailed 6-51
TLSConnectionToIMEFailed 6-51
Emergency-Level Alarms 6-52
BDINotStarted 6-52
CallDirectorCreationError 6-52
CiscoDirSyncStartFailure 6-53
ExcceptionInInitSDIConfiguration 6-53
FileWriteError 6-54
GlobalSPUtilsCreationError 6-54
HuntGroupControllerCreationError 6-54
HuntGroupCreationError 6-55
IPAddressResolveError 6-55
IPMANotStarted 6-56
LineStateSrvEngCreationError 6-56
LostConnectionToCM 6-56
NoCMEntriesInDB 6-57
NoFeatureLicense 6-57
OutOfMemory 6-58
ServiceNotInstalled 6-58
SyncDBCreationError 6-59
SysControllerCreationError 6-59
TapiLinesTableCreationError 6-59
TimerServicesCreationError 6-60
TestAlarmEmergency 6-60
WDNotStarted 6-61
Alert-Level Alarms 6-61
CertValidLessthanADay 6-61
CMIException 6-62
CMOverallInitTimeExceeded 6-62

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ConfigThreadChangeNotifyServerInstanceFailed 6-63
ConfigThreadChangeNotifyServerSingleFailed 6-64
ConfigThreadChangeNotifyServerStartFailed 6-64
CiscoLicenseApproachingLimit 6-65
CiscoLicenseOverDraft 6-65
CMVersionMismatch 6-66
CreateThreadFailed 6-66
DBLException 6-67
InvalidCredentials 6-68
MemAllocFailed 6-69
NoDbConnectionAvailable 6-69
ParityConfigurationError 6-70
SerialPortOpeningError 6-70
SDIControlLayerFailed 6-71
SDLLinkOOS 6-72
SocketError 6-73
StopBitConfigurationError 6-73
TFTPServerListenSetSockOptFailed 6-74
TFTPServerListenBindFailed 6-74
TestAlarmAlert 6-75
TLSConnectionToIMEFailed 6-75
TVSServerListenBindFailed 6-76
TVSServerListenSetSockOptFailed 6-77
UnknownException 6-77
VMDNConfigurationError 6-78
Critical-Level Alarms 6-79
BChannelOOS 6-79
CallManagerFailure 6-80
CertExpiryCritical 6-81
CertValidfor7days 6-82
CDRMaximumDiskSpaceExceeded 6-82
CiscoDirSyncProcessFailToStart 6-83
CodeRedEntry 6-84
CodeYellowEntry 6-84
CoreDumpFileFound 6-85
DChannelOOS 6-86
DUPLEX_MISMATCH 6-86
ErrorChangeNotifyClientBlock 6-87
LogPartitionHighWaterMarkExceeded 6-88
MaxCallsReached 6-88

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MGCPGatewayLostComm 6-89
StationTCPInitError 6-89
TCPSetupToIMEFailed 6-90
TimerThreadSlowed 6-91
TestAlarmCritical 6-91
Error-Level Alarms 6-92
ANNDeviceRecoveryCreateFailed 6-92
AwaitingResponseFromPDPTimeout 6-93
BadCDRFileFound 6-93
BDIApplicationError 6-94
BDIOverloaded 6-95
CARSchedulerJobError 6-95
CARSchedulerJobFailed 6-96
CCDIPReachableTimeOut 6-97
CCDPSTNFailOverDurationTimeOut 6-97
CDRAgentSendFileFailed 6-98
CDRAgentSendFileFailureContinues 6-99
CDRFileDeliveryFailed 6-100
CDRFileDeliveryFailureContinues 6-100
CFBDeviceRecoveryCreateFailed 6-101
CiscoDhcpdFailure 6-102
CiscoDirSyncProcessFailedRetry 6-102
CiscoDirSyncProcessFailedNoRetry 6-103
CiscoDirSyncProcessConnectionFailed 6-103
CiscoDirSyncDBAccessFailure 6-103
CiscoLicenseManagerDown 6-104
CiscoLicenseRequestFailed 6-104
CiscoLicenseDataStoreError 6-105
CiscoLicenseInternalError 6-105
CiscoLicenseFileError 6-105
CLM_MsgIntChkError 6-106
CLM_UnrecognizedHost 6-106
ConfigItAllBuildFilesFailed 6-107
ConfigItAllReadConfigurationFailed 6-107
ConfigThreadBuildFileFailed 6-108
ConfigThreadCNCMGrpBuildFileFailed 6-109
ConfigThreadCNGrpBuildFileFailed 6-109
ConfigThreadReadConfigurationFailed 6-110
ConfigThreadUnknownExceptionCaught 6-110
ConflictingDataIE 6-111

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ConnectionFailure 6-111
ConnectionFailureToPDP 6-114
CNFFBuffWriteToFilefopenfailed 6-114
CNFFBuffWriteToFilefwritefailed 6-115
CtiProviderOpenFailure 6-116
DBLGetVersionInfoError 6-118
DeviceTypeMismatch 6-118
DbInfoCorrupt 6-122
DbInfoError 6-122
DbInfoTimeout 6-123
DeviceCloseMaxEventsExceeded 6-123
DeviceInitTimeout 6-124
DirSyncSchedulerFailedToUpdateNextExecTime 6-124
DirSyncScheduledTaskFailed 6-125
DirSyncSchedulerFailedToGetDBSchedules 6-125
DirSyncSchedulerInvalidEventReceived 6-126
DirSyncInvalidScheduleFound 6-126
DirSyncSchedulerFailedToRegisterDBEvents 6-126
DirSyncSchedulerEngineFailedToStart 6-127
DirSyncScheduleDeletionFailed 6-127
DirSyncScheduleUpdateFailed 6-128
DRFMasterAgentStartFailure 6-128
DRFLocalAgentStartFailure 6-129
DRFRestoreFailure 6-129
DRFInternalProcessFailure 6-130
DRFTruststoreMissing 6-131
DRFUnknownClient 6-131
DRFSecurityViolation 6-132
DRFBackupDeviceError 6-133
DRFTapeDeviceError 6-133
DRFRestoreInternalError 6-134
DRFMABackupComponentFailure 6-135
DRFMARestoreComponentFailure 6-135
DRFMABackupNodeDisconnect 6-136
DRFNoRegisteredComponent 6-137
DRFNoRegisteredFeature 6-137
DRFMARestoreNodeDisconnect 6-138
DRFSftpFailure 6-139
DRFRegistrationFailure 6-139
DRFBackupCancelInternalError 6-140

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DRFLogDirAccessFailure 6-141
DRFFailure 6-141
DRFLocalDeviceError 6-142
DuplicateLearnedPattern 6-143
EMAppInitializationFailed 6-143
EMCCFailedInLocalCluster 6-144
EMServiceConnectionError 6-145
EndPointTransientConnection 6-145
EndPointUnregistered 6-151
ErrorChangeNotifyClientTimeout 6-157
ErrorParsingDirectiveFromPDP 6-157
ErrorReadingInstalledRPMS 6-158
FailureResponseFromPDP 6-158
FailedToReadConfig 6-159
FirewallMappingFailure 6-160
ICTCallThrottlingStart 6-160
IDSEngineCritical 6-161
IDSEngineFailure 6-162
IDSReplicationFailure 6-162
InsufficientFallbackIdentifiers 6-163
InvalidIPNetPattern 6-164
InvalidPortHandle 6-164
IPMAApplicationError 6-165
IPMAOverloaded 6-165
IPMAFilteringDown 6-166
IPv6InterfaceNotInstalled 6-166
kANNDeviceRecordNotFound 6-167
kCFBDeviceRecordNotFound 6-168
kCreateAudioSourcesFailed 6-168
kCreateControlFailed 6-169
kDbConnectionFailed 6-170
kIPVMSDeviceDriverNotFound 6-170
kIpVmsMgrNoLocalHostName 6-171
kIpVmsMgrNoLocalNetworkIPAddr 6-171
kIPVMSMgrWrongDriverVersion 6-172
kMOHTFTPGoRequestFailed 6-173
kPWavMgrThreadxFailed 6-173
kReadCfgUserLocaleEnterpriseSvcParm 6-174
kRequestedANNStreamsFailed 6-174
LostConnectionToSAFForwarder 6-175

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MultipleSIPTrunksToSamePeerAndLocalPort 6-175
NodeNotTrusted 6-176
NumDevRegExceeded 6-176
PublishFailedOverQuota 6-177
ReadConfigurationUnknownException 6-178
ReadingFileFailure 6-178
RsvpNoMoreResourcesAvailable 6-179
RTMT_ALERT 6-181
RTMT-ERROR-ALERT 6-182
SAFForwarderError 6-182
SAFResponderError 6-185
ScheduledCollectionError 6-186
SerialPortGetStatusError 6-186
SerialPortSetStatusError 6-187
ServiceActivationFailed 6-188
ServiceDeactivationFailed 6-188
ServiceFailed 6-189
ServiceStartFailed 6-189
ServiceStopFailed 6-189
ServiceExceededMaxRestarts 6-190
SIPNormalizationResourceWarning 6-190
SIPNormalizationScriptError 6-192
SIPTrunkOOS 6-193
SparePartitionLowWaterMarkExceeded 6-196
SystemResourceError 6-196
TestAlarmError 6-197
ThreadPoolProxyUnknownException 6-197
UnableToRegisterwithCallManagerService 6-198
UserLoginFailed 6-198
WritingFileFailure 6-199
WDApplicationError 6-199
WDOverloaded 6-200
Warning-Level Alarms 6-200
AnnunciatorNoMoreResourcesAvailable 6-200
ApplicationConnectionDropped 6-201
ApplicationConnectionError 6-202
authAdminLock 6-203
AuthenticationFailed 6-203
authFail 6-203
authHackLock 6-204

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authInactiveLock 6-205
authLdapInactive 6-205
BDIStopped 6-206
CallAttemptBlockedByPolicy 6-206
CCDLearnedPatternLimitReached 6-207
CDRHWMExceeded 6-208
CertValidLessThanMonth 6-208
ConferenceNoMoreResourcesAvailable 6-209
CtiDeviceOpenFailure 6-210
CtiLineOpenFailure 6-211
CtiIncompatibleProtocolVersion 6-212
CtiMaxConnectionReached 6-213
CtiProviderCloseHeartbeatTimeout 6-214
CtiQbeFailureResponse 6-214
DaTimeOut 6-215
DeviceImageDownloadFailure 6-216
DevicePartiallyRegistered 6-218
DeviceTransientConnection 6-222
DeviceUnregistered 6-227
DigitAnalysisTimeoutAwaitingResponse 6-231
DirSyncNoSchedulesFound 6-232
DirSyncScheduledTaskTimeoutOccurred 6-232
DRFComponentDeRegistered 6-233
DRFDeRegistrationFailure 6-233
DRFDeRegisteredServer 6-234
DRFNoBackupTaken 6-235
DRFSchedulerDisabled 6-235
EMCCFailedInRemoteCluster 6-236
ErrorParsingResponseFromPDP 6-237
FailedToFulfillDirectiveFromPDP 6-238
H323Stopped 6-239
InvalidSubscription 6-240
InvalidQBEMessage 6-240
IPMAManagerLogout 6-241
IPMAStopped 6-241
kANNAudioFileMissing 6-242
kANNAudioUndefinedAnnID 6-242
kANNAudioUndefinedLocale 6-243
kANNDeviceStartingDefaults 6-243
kCFBDeviceStartingDefaults 6-244

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kChangeNotifyServiceCreationFailed 6-245
kChangeNotifyServiceGetEventFailed 6-246
kChangeNotifyServiceRestartFailed 6-246
kDeviceDriverError 6-247
kDeviceMgrCreateFailed 6-248
kDeviceMgrOpenReceiveFailedOutOfStreams 6-248
kDeviceMgrRegisterKeepAliveResponseError 6-249
kDeviceMgrRegisterWithCallManagerError 6-250
kDeviceMgrSocketDrvNotifyEvtCreateFailed 6-251
kDeviceMgrSocketNotifyEventCreateFailed 6-252
kDeviceMgrStartTransmissionOutOfStreams 6-252
kDeviceMgrThreadxFailed 6-253
kFixedInputCodecStreamFailed 6-254
kFixedInputCreateControlFailed 6-254
kFixedInputCreateSoundCardFailed 6-255
kFixedInputInitSoundCardFailed 6-256
kFixedInputTranscoderFailed 6-256
kGetFileNameFailed 6-257
kIPVMSMgrEventCreationFailed 6-258
kIPVMSMgrThreadxFailed 6-258
kIpVmsMgrThreadWaitFailed 6-259
kMOHMgrCreateFailed 6-260
kMOHMgrExitEventCreationFailed 6-260
kMOHMgrThreadxFailed 6-261
kMTPDeviceRecordNotFound 6-262
kRequestedCFBStreamsFailed 6-262
kRequestedMOHStreamsFailed 6-263
kRequestedMTPStreamsFailed 6-263
LogCollectionJobLimitExceeded 6-264
LDAPServerUnreachable 6-264
LogPartitionLowWaterMarkExceeded 6-265
MaliciousCall 6-265
MaxDevicesPerNodeExceeded 6-266
MaxDevicesPerProviderExceeded 6-267
MediaResourceListExhausted 6-267
MemAllocFailed 6-269
MohNoMoreResourcesAvailable 6-270
MtpNoMoreResourcesAvailable 6-271
MTPDeviceRecoveryCreateFailed 6-273
NotEnoughChans 6-274

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NoCallManagerFound 6-275
PublishFailed 6-275
QRTRequest 6-276
RejectedRoutes 6-277
RouteListExhausted 6-278
ServiceStartupFailed 6-278
ServingFileWarning 6-279
SparePartitionHighWaterMarkExceeded 6-279
SSOuserNotInDB 6-280
SIPStopped 6-281
SIPLineRegistrationError 6-282
SIPTrunkPartiallyISV 6-287
SoftwareLicenseNotValid 6-289
StationEventAlert 6-289
TestAlarmWarning 6-290
TotalProcessesAndThreadsExceededThresholdStart 6-290
ThreadKillingError 6-291
UnableToSetorResetMWI 6-292
UserInputFailure 6-292
UserUserPrecedenceAlarm 6-293
BeginThrottlingCallListBLFSubscriptions 6-295
kANNAudioCreateDirFailed 6-295
MOHDeviceRecoveryCreateFailed 6-296
kDeviceMgrExitEventCreationFailed 6-297
kMOHDeviceRecordNotFound 6-297
kMOHBadMulticastIP 6-298
SSODisabled 6-299
SSONullTicket 6-299
SSOServerUnreachable 6-300
WDStopped 6-300
Notice-Level Alarms 6-301
authExpired 6-301
authMustChange 6-302
BChannelISV 6-302
CallManagerOnline 6-303
CertValidityOver30Days 6-303
CodeYellowExit 6-304
credReadFailure 6-304
DbInsertValidatedDIDFailure 6-305
DChannelISV 6-305

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EMAppStopped 6-306
EndPointRegistered 6-306
H323Started 6-310
ICTCallThrottlingEnd 6-311
kDeviceMgrMoreThan50SocketEvents 6-311
MGCPGatewayGainedComm 6-312
MaxCallDurationTimeout 6-313
SDLLinkISV 6-314
SIPNormalizationScriptOpened 6-315
SIPNormalizationScriptClosed 6-315
SIPNormalizationAutoResetDisabled 6-317
SIPStarted 6-318
SIPTrunkISV 6-319
SMDICmdError 6-320
SMDIMessageError 6-321
TestAlarmNotice 6-321
TotalProcessesAndThreadsExceededThresholdEnd 6-322
Informational-Level Alarms 6-322
AdministrativeEvent 6-322
AdminPassword 6-323
AuditEventGenerated 6-323
AgentOnline 6-324
AgentOffline 6-324
AuthenticationSucceeded 6-324
authSuccess 6-325
BDIStarted 6-325
BuildStat 6-326
CiscoDirSyncStarted 6-326
CiscoDirSyncProcessStarted 6-327
CiscoDirSyncProcessCompleted 6-327
CiscoDirSyncProcessStoppedManually 6-327
CiscoDirSyncProcessStoppedAuto 6-328
CLM_ConnectivityTest 6-328
CLM_IPSecCertUpdated 6-329
CLM_IPAddressChange 6-329
CLM_PeerState 6-330
credFullUpdateSuccess 6-330
credFullUpdateFailure 6-331
credReadSuccess 6-331
credUpdateFailure 6-332

Contents
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Cisco Unified Communications Manager Managed Services Guide
OL-22523-01
credUpdateSuccess 6-332
DirSyncScheduledTaskOver 6-333
DirSyncSchedulerEngineStopped 6-333
DirSyncNewScheduleInserted 6-333
DRFLA2MAFailure 6-334
DRFMA2LAFailure 6-334
CiscoDRFComponentRegistered 6-335
CiscoDhcpdRestarted 6-335
CiscoHardwareLicenseInvalid 6-336
CiscoLicenseFileInvalid 6-336
CMInitializationStateTime 6-337
CMIServiceStatus 6-337
CMTotalInitializationStateTime 6-338
ConnectionToPDPInService 6-338
CriticalEvent 6-339
CtiDeviceClosed 6-339
CtiDeviceInService 6-340
CtiDeviceOpened 6-341
CtiLineOpened 6-342
CtiLineOutOfService 6-342
CtiProviderClosed 6-343
CtiProviderOpened 6-345
CtiDeviceOutofService 6-346
CtiLineClosed 6-346
CtiLineInService 6-348
DatabaseDefaultsRead 6-348
DefaultDurationInCacheModified 6-349
DeviceApplyConfigInitiated 6-349
DeviceApplyConfigResult 6-350
DeviceDnInformation 6-350
DeviceImageDownloadStart 6-353
DeviceImageDownloadSuccess 6-354
DeviceRegistered 6-355
DeviceResetInitiated 6-360
DeviceRestartInitiated 6-361
DirSyncScheduleInsertFailed 6-363
DirSyncSchedulerEngineStarted 6-364
DRFBackupCompleted 6-364
DRFRestoreCompleted 6-365
DRFSchedulerUpdated 6-365