Clarity Ensemble User manual

HELLO!

2
Make a note of it
Internet Service Provider: _____________________________________________________________
Internet Service Type Cable Modem Cellular/Dish DSL
Fiber Optic Other ____________________________
Modem/Router Type: __________________________________________________________________
SSID (if using Wi-Fi): ___________________________________________________________________
Password: ________________________________________________________________________________
Connected to Device by: Ethernet Wi-Fi
ClearCaptions
Username (must be an email address): _____________________________________________
Password: ________________________________________________________________________________
Phone Service Provider: _______________________________________________________________
My Phone Number: _____________________________________________________________________

Important safety
instructions
Power connection
• Useonlythepowersourcemarkedontheproduct.
• Donotoverloadpoweroutletsandextensioncords.Thiscan
resultintheriskofreorelectricshock.
• CompletelyinserttheACadapter/powerplugintothepower
outlet.Failuretodosomaycauseelectricshockand/orexcessive
heatresultinginare.
• RegularlyremoveanydustorotherdebrisfromtheACadapter/
power plug by pulling it from the power outlet and wiping with a
drycloth.Accumulateddustmaycauseaninsulationdefectfrom
moisture,resultinginare.
• UnplugyourEnsemblefrompoweroutletsifitemitssmoke,an
abnormalsmellormakesanunusualnoise.Theseconditionscan
causereorelectricshock.Conrmthatsmokehasstopped
emittingandcontactClarityCustomerServiceat800-426-3738.
• IftheEnsemble’scasinghasbeenbroken,immediatelyunplug
frompoweroutletsanddonottouchinsidethephone.
• Nevertouchtheplugwithwethands.Dangerofelectricshock
exists.
Installation
• Topreventtheriskofreorelectricalshock,donotexposethe
producttorainoranytypeofmoisture.
• Donotplaceorusethisproductnearautomaticallycontrolled
devicessuchasautomaticdoorsandrealarms.Radiowaves
emitted from this product may cause such devices to malfunction
resultinginanaccident.
• DonotallowtheACadapterortelephonelinecordtobe
excessivelypulled,bentorplacedunderheavyobjects.
Save these
instructions
To prevent
severe injury
and loss of life/
property, read
this section
carefully
before using
the product
to ensure
proper and safe
operation of
your Ensemble.
Technical
Data
Power supply:
Input100-220VAC
Output:12VDC,1.5A
Headset port:
2.5mm (use
Plantronicsm155,
optional)
Neckloop port:
3.5mm,mono (use
Clarity CE-30,
optional)
3

Operating safeguards
• UnplugtheEnsemblefrompoweroutletsbeforecleaning.Donotuseliquidor
aerosolcleaners.
• DonotdisassembletheEnsemble.
• Donotspillliquids(detergents,cleansers,etc.)onthetelephonelinecordplugor
allowittobecomewetatall.Thismaycauseare.Ifthetelephonelinecordplug
becomeswet,immediatelypullitfromthetelephonewalljackanddonotuse.
Medical
• Consultthemanufacturerofanypersonalmedicaldevices,suchaspacemakers
orhearingaids,todetermineiftheyareadequatelyshieldedfromexternalRF
(radiofrequency)energy.
• DonotusetheEnsembleinhealthcarefacilitiesifanyregulationspostedinthe
areainstructyounottodoso.Hospitalsorhealthcarefacilitiesmaybeusing
equipmentthatcouldbesensitivetoexternalRFenergy.
Location
• Neverinstalltelephonewiringduringanelectricalstorm.
• Neverinstalltelephonelinejacksinwetlocationsunlessthejackisspecically
designedforwetlocations.
• Nevertouchun-insulatedtelephonewiresorterminalsunlessthetelephoneline
hasbeendisconnectedatthenetworkinterface.
• Usecautionwheninstallingormodifyingtelephonelines.
• TheACadapterisusedasthemaindisconnectdevice.EnsurethattheAC
outletisinstalledneartheproductandiseasilyaccessible.
• TheEnsembleisunabletomakecallswhenthereisapowerfailure.
• WhenusingyourEnsemble,basicsafetyprecautionsshouldalwaysbefollowed
toreducetheriskofre,electricshockandinjurytopersons,includingthe
following:
 - DonotusetheEnsemblenearwater,forexample,nearabathtub,washbowl,
sinkorlaundrytub,inawetbasementornearaswimmingpool.
 - Avoidusingatelephone(otherthanacordlesstype)duringanelectrical
storm.Theremaybearemoteriskofelectricshockfromlightning.
 - Donotusethetelephonetoreportagasleakinthevicinityoftheleak.
- Use only the power cord provided with your Ensemble and as indicated in
thismanual.
4

Environment
• KeeptheEnsembleawayfromelectricalnoisegenerating
devices,suchasuorescentlampsandmotors.
• TheEnsembleshouldbekeptfreefromexcessivesmoke,
dust,hightemperatureandvibration.
• TheEnsembleshouldnotbeexposedtodirectsunlight.
• DonotplaceheavyobjectsontopoftheEnsemble.
• WhenyouleavetheEnsembleunusedforalongperiodof
time,unplugtheproductfromthepoweroutlet.
• TheEnsembleshouldbekeptawayfromheatsourcessuch
asheatersandkitchenstoves.Itshouldnotbeplacedin
rooms where the temperature is less than 0 °C (32 °F) or
greaterthan40°C(104°F).Dampbasementsshouldalso
beavoided.
• OperatingtheEnsemblenearelectricalappliances
maycauseinterference.Moveawayfromtheelectrical
appliances.
Routine care
• WipetheoutersurfaceoftheEnsemblewithasoft,moist
cloth.
• Donotusebenzene,thinneroranyabrasivepowderto
cleanthisproduct.
Notice for product disposal,
transfer or return
The Ensemble phone can store sensitive private information
aboutyou,sowhenit’stimetodisposeof,transferorreturn
theEnsemble,you’llwanttoresettoeraseanypersonaldata.
CallClarityCustomerServicetollfreeat1-866-868-8695for
assistance. 5
The Ensemble is
designed for use in
the United States of
America. Sale or use of
this product in other
countries may violate
local laws.
5

Let’s
get
started
We’re right here!
Ifsomethingdoesn’tmake
senseoryougetinajam,
call us toll-free:
1-866-868-8695
6
Easy, worry-free and
dependable, your Clarity©
Ensemble™ is much more
thanjustatelephone.It’sa
ClearCaptions™ phone!

Your Ensemble is nearly ready to use right out
ofthebox.Thestandsnapsintotwoslotson
thebackofthephone.Usethetwolowerslots
to hold the phone more upright; the upper
slotsholditalittlemorehorizontal.Next,
removethetwoclearprotectivecovers.The
power cord and the telephone cord on the
backofthephoneunwindbypullinggently.
Plugthepowercordintoanywallsocketor
extensioncordandyou’rereadytoproceed.
7
Need help? Call us! 1-866-868-8695
The stand
snaps into
your choice
of two pairs
of slots on
the back
of the
Ensemble.
There are just four
easy steps to
set up your
Ensemble
1Attach the stand.
2Plug in the power
adapter.
3Remove the
protective plastic
covers.
4Follow the
Connectivity
Wizard. 7
TOP
PAIR
BOTTOM
PAIR

TheEnsemble’stouchscreenworkslikea
computertabletscreen.Itissensitive
toyourtouchandwillmakea
“click”soundwhenyou
touch a button on the
screen.Mostof
what you do
with the
Ensemble
requiresthat
you touch a
button.
Accessthe
digitalphonebook
and collect voice
messages by simply
tappingthescreen.To
navigate, touch the screen
andslideyourngersupor
downthedisplayscreen.
Touchscreen
8

9
Captioning is
free for United
States residents
who have hearing
loss. The service
is funded by the
Telecommunications
Relay Service Fund,
which is managed
by the United
States Federal
Communications
Commission (FCC).
Captioning is only
available within the
United States.
Ensemble is a captioning phone that
transforms what the other person is saying
intoword-for-wordcaptions.Allyouneed
is landline phone service and an Internet
connection,andyou’rereadytogetthe
wholeconversation.Captionsonyour
Ensemble are provided by ClearCaptions.
Onceyou’veregisteredwithClearCaptions
usingtheintegratedConnectivityWizard,
your calls will be captioned automatically!
Butrst,you’llhavetoconnectyour
EnsembletotheInternet.It’seasyandthe
phonewilldomostoftheworkforyou.
Get the Whole
Conversation
Need help? Call us! 1-866-868-8695

10
Once your Ensemble is plugged in, the
touchscreen displays a Connectivity
Wizard that directs you through a few easy
steps to connect your Ensemble to the
telephoneservicesandtheInternet.
TheWizardstartswithplugginginthe
telephonecord(theblackcord).Thereis
evenavideotoshowyouhow.
Nextisconnecting
totheInternet.Your
Ensemble will connect
to your modem or
router either with an
Ethernet cable, which
isprovidedinthebox
(the white cable) or
wirelessly(usingWi-Fi).
Ifyou’reusingEthernet,
there’sashortvideoto
show you where to plug
inthewhitecable.
THE CONNECTIVITY WIZARD
Don’t be alarmed.
The Connectivity
Wizard will walk
you through the
steps for easy set
up!

11
For Wi-Fi connections, press the
Wi-Fibutton,highlightyournetwork
bytouchingthenetworknameand
thentouch“Next”toenteryour
password.Touchthepasswordeld
toaccessthetouchscreenkeyboard.
To access numbers and symbols,
pressthe“123”keyinthebottom
row.Pressthe“ABC”keytoreturnto
letters.Whennished,touch“Next.”
TheWizardwillcheckthe
strengthoftheWi-Fisignal.
Ifit’stooweak,you’llhave
to move your Ensemble
closertotherouter.
All green
checks marks!
Congratulations!

12 Need help? Call us! 1-866-868-8695
ThelaststepintheConnectivityWizard
requiresthatyoucreateanaccountwith
ClearCaptions.First,you’llhavetoprovide
your email address (this was probably
established when Internet service was
installedinyourhome–checkyour
documentation or call your Internet
service provider for
assistance).You’ll
have to provide
your name, phone
number, address,
date of birth, and
the last four digits of
your Social Security
number, and attest
that you are eligible
fortheservice.
Register!
If you’ve already
registered for a
ClearCaptions
account, simply
log in by entering
your email address,
ClearCaptions
password and
Ensemble phone
number.

13
Okay. All systems are GO!
After you’ve completed the
Connectivity Wizard you’ll
see your Ensemble displays
a familiar telephone
keypad. This phone screen
provides access to all the
features you expect, plus
extra amplification and
tone controls that you’ll be
able to adjust as you like.
Explore!
MAKE OR TAKE A CALL
Tomakeacall,simplypickupthe
handset and dial the number on
thetelephonekeypad.Theeldat
the top of the touchscreen shows
thenumberasyouenterit.Oryou
candialrstandthenpickupthe
handset when you want to start the
call.
Ifyouwanttomakeahands-free
call,touchthe“Speaker”button
atthebottomofthetouchscreen.
You’llhearthedialtonethrough
thephone’sspeaker.Next,enterthe
number with the handset still on the
hook.Or,forhands-freecalling,you
candialthenumberrstandthen
pressthe“Speaker”button.
The
Telephone

You’ll learn a great deal
about your Ensemble by
using it. It’s designed to be
intuitive and simple. The
good news is that you can’t
break it by pushing buttons
on the touchscreen. If it ever
becomes unresponsive, you
can “reboot” the Ensemble
by pressing the restart
button on the top right hand
side for four to six seconds,
then releasing it. Be patient
while it restarts.
14
RESTART
BUTTON
An incoming call will make the
touchscreen flash and the caller’s
number will appear. You can answer
calls in the same two ways — by
lifting the handset or touching the
speaker button.
Need help?
Call us! 1-866-868-8695

15
ClearCaptions
combines
technology and
human interaction
to create and
display the
captions for you.
A specially trained
captioning
assistant hears
only the incoming
audio of the
person you are
speaking with and
converts it to text
that is accurately
and nearly
instantly delivered
to your phone.
Captioning
Your Ensemble will automatically provide live
captioningforeverytelephonecallyoumake
and receive, so if you have diculty hearing a
telephone conversation, even with the volume
andtonecontrolsadjustedtoyourpreferences
(see page 19), you can simply read the
captioning.You’llseeatranscriptofeverything
theothercallerissaying.It’slikeTVcaptions
foryourtelephonecalls.
Captioningmaybenewtoyouandmaytake
sometimetogetusedto.Mostpeopletakea
fewweeksofmoderatetoheavyphoneuse
beforetheyarefullycomfortableusingcaptions.
When each call starts, there will be a brief
pause while the call is received at the
ClearCaptionsCaptioningCenter.You’llhear
theotherpersonspeaking,thenseethe
captionsamomentlater.Theaudioandthe
captioning will be slightly out of sync — this
isnormalasthereissometimerequiredfor
conversionandtransmissiontoyourphone.
Need help?
Call us! 1-866-868-8695

1616
USING CAPTIONS
There are several ways to use ClearCaptions
andyou’lldiscoverforyourselfwhichismost
usefultoyou.Youmayevenndyourself
using the captions dierently from one call to
thenextorevenduringasinglecall.
OCCASIONAL USER:Youcanadjustthe
volume and tone well enough to converse, but
glance at the captions occasionally to see a
wordorphraseyoumayhavemissed.
CONFIRMATION USER: You can hear most of
the conversation, but glance at the captions
toconrmwhatyouthoughtyouheardis
accurate.ClearCaptionsrecommendscaptions
when you are not certain you are getting all
thedetailsofacallcorrectortoconrmyour
understandingofthecallafterithasended.
FREQUENT USER: Youcan’thearthe
conversation clearly and focus more on
readingthecaptionsduringthecall.
HEAVY USER: You have diculty hearing the
callerandrelynearlyentirelyoncaptions.
When using captions,
what you hear and
what you read may
not always match up.
Several factors might
aect the captioning
assistant’s ability
to be completely
accurate:
•Poorphoneor
Internet connection
•Thickorunusual
accents
•Backgroundnoise
•Unfamiliartechnical
language or jargon
•Speakingveryfast
or not clearly
•Unusualnames
Check out page 16
for tips on getting
more out of captions.

DON’T NEED
CAPTIONS?
If you’re on a call
and find you don’t
need captions,
you can disable
captioning by
tapping the
“Captions” button
located in the
bottom row on the
Ensemble. You can
restart captions
whenever you like.
17
CALL CONTROL TIPS
Even with the addition of advanced
amplicationandClearCaptions,youmay
ndthatyoumisspartsofacall.Hereare
some tips you can use to better control
the call to ensure you get the whole
conversation.
•If the person on the other line has stopped
speakingbutyouarestillreadingthe
captions,useanaudiblecluelike“uh-huh”or
“Isee”toindicateyouarestillonthecalland
areformulatingyourresponse.
•Feelfreetoaskpeopletoslowdownabit
ortorepeatthemselves.
•Ifmultiplepeoplearespeakingatthesame
time,askthemtotaketurnssoyoucanhear
eachpersonclearly.
•Repeatbackinformationtotheotherparty
toensurethatyou’veunderstoodcompletely
(forexample.“Didyousay1p.m.or2p.m.?”)
•If your caller is using a mobile phone with
apoorconnection,askthemtocallbackon
a landline, or when the cell phone coverage
improves.

18
Need help? Call us! 1-866-868-8695
18
ADJUSTING THE DISPLAY
Youcanadjustthesizeand
appearance of captions as they
displayonyourEnsemble’s
touchscreen.Ontheright-hand
side of the display are buttons to
increase(A+)ordecrease(A-)the
sizeofthetext.
The lower button provides two
options for displaying captions: you
canchooseblacktextonawhite
backgroundorwhitetextonablack
background.Justtouchthebutton
totogglebetweenthetwooptions.
Youcanadjusttheseoptionsasoftenasyou
likewheneveryou’reusingthetelephone.
The Ensemble will always remember the
settings you used most recently and display
thecaptionsbasedonyourpreferences.

19
Note: Federal
law prohibits
the captioner
from maintaining
transcripts or
recordings of
your calls. You
phone calls
remain 100%
confidential.
The only record
of your call will
be retained
in Ensemble’s
Call Log, which
you can delete
anytime you
like.
CALL LOGS
TheEnsemblekeepsarecordofallincoming
and outgoing calls, complete with caption
transcriptsofeachcall.Thisisagreatway
conrmanappointmentoraddressfroma
recentphonecall.Ifyouwanttoreviewacall,
pressthe“Menu”buttonatthebottomright
underthetouchscreenkeypad,thenpress“Call
Log”atthetoprowof
thenextscreen.Alist
of all calls, most recent
rst,includingthename
of the other party, will
bedisplayed.Highlight
and view a call by
touching the name or
number you wish to
review.Youcanadd
callers to your phone
bookfromthisscreen
bytouchingthe“Save”
button at the bottom
right.

20
CUSTOMIZE YOUR VOLUME
AND TONE SETTINGS
Youcancustomizespeakerphoneandhandset
volumeduringatelephonecall.Touchtheblue
“Volume”buttoninthelowerleft-handcorner
andthen“+”or“–”toincreaseordecrease
volume.You’llalsonotea“Tone”button
appears.Touchthe“Tone”buttontoselectone
ofthreesettingsthatbestsuitsyourhearing.
Whenyou’veselectedyourpreferences,
touchthe“Volume”buttonagaintoclose.
The Ensemble remembers volume and tone
settings,andwillbethesamethenexttime
youmakeorreceiveacall.
The“Boost”buttonprovidesanextradegreeof
volume.Use“Boost”ifyourequirealittlemore
volumeonyourcall.