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LIMITED WARRANTY
TROUBLSHOOTING
ClimateRight®products (“ClimateRight”) are warranted by ClimateRight®, LLC, the
manufacturer, and the distributor of ClimateRight®portable air conditioning and heating
products and air purication products to be free from defective workmanship and
materials. ClimateRight® portable air conditioners, heaters, and air puriers are warrantied
to the original owner only, for one (1) year from the date of purchase against manufacturer
defects under normal use and service. This Warranty is not transferable and applies only to
original purchases and original purchase dates. After the expiration of the Warranty term
(1 year), the owner is responsible for all costs associated with repair or troubleshooting.
ITEMS NOT COVERED IN THE WARRANTY:
• Cosmetic damage such as scratches and dents
• Normal wear and tear on parts or replacement parts designed to be
replaced, such as lters and hoses
• Optional accessories, attachments, and appearance items
• Products lost in shipment or theft
• Products sold AS IS or from an unauthorized reseller
WHAT WILL CAUSE A VOID OF WARRANTY?
Although ClimateRight®products are versatile and can be used in many non-permanent
applications, they cannot be expected to operate and maintain its intended quality when
used in extreme or unreasonable circumstances and applications. If any of the following
apply the warranty will be voided regardless of the purchase date:
• Climate Right®products that have been altered or customized
• Climate Right®products that have damage or failure due to improper
maintenance. Please refer to the maintenance instructions provided in the
owner’s manual
• The use of ClimateRight®products in commercial settings or in settings not
specically recommended on our ofcial company website
• Products that have been modied to perform outside of specications without
the prior written permission of ClimateRight®, LLC
• Products that have had their serial numbers removed, defaced, or been
invalidated
• Permanent mounting of these products to moving vehicles
HOW TO FILE A WARRANTY CLAIM:
All warranty claims must be submitted in writing or received and conrmed by email
from an authorized ClimateRight®representative. A web form is also available at
www.climaterightair.com to submit your claim as well. If ClimateRight®, LLC, at its
sole discretion, deems your Warranty claim valid, a prepaid shipping label will be sent
to the address provided for return of the climate right unit for inspection and repair or
replacement. In good faith, we will send you out a replacement unit before receiving the
defective unit back. If, during inspection, the unit has been found to be defect free or
has been modied in any way to cause a defect, the customer will be charged for the
replacement unit plus shipping and handling fees and no refund will be issued for the
initial purchase. If the unit has been found to be defective the original purchase price
will be refunded.
Please note: Any damage caused by improper packaging of the return unit to the
authorized service center will void the warranty.
NORMAL OPERATING SOUNDS
• The thermostat may click when the compressor cycles on and off.
• Fan
• Control beep
PROBLEM POSSIBLE CAUSES WHAT TO DO
E1 Inlet temperature malfunction Change the inlet temperature
sensor. If this does not x problem
then it is a warranty issue.
E2 Piping temperature sensor
malfunction
Change the inlet temperature
sensor. If this does not x problem
then it is a warranty issue.
E3 Freeze protection enabled Automatic recovery. Make sure
there are no large bends in the
hoses restricting air ow
E4 Refrigeration system exception Check / add refrigerant. If this
does not x problem then it is a
warranty issue.
E5 Communication failure Change the wired remote control
line or remote control. Replace
batteries in remote, if this does
not x problem then it is a
warranty issue.