Closer pets MiBowl User manual

MiBowl has been designed to work with both
microchipped and non‑microchipped pets.
If your pet has been microchipped,
MiBowl will automatically detect your
pet’s unique identity when using Add Pet.
See the Quick Start Guide or the
Closer Pets App*.
If your pet has not been microchipped,
t the provided Electronic I.D. Disc to
your pet’s collar as shown before progressing
through the Quick Start Guide or the Closer Pets App*.
* model only

Internet
router
Closer Pets App for
The Closer Pets App will take you step by step through setting up your
Setting up
Scan the QR code
to download!

Personalised name tag and badges
Portion Protectors

Stainless steel bowl care guide
Stainless steel bowls and ice packs can be bought separately from
closerpets.com and are suitable for both and .
Hints on food storage
• Clean on the top shelf of
the dishwasher
• Wash with warm soapy water
• Rinse and drain before placing
back in feeder
• Soak in warm water before cleaning
if food has dried on the surface
• Do not use abrasive surfaces, such as
steel wool pads as this will damage
the surface of the bowls
• Do not heat in a microwave or oven
• Do not use corrosive chemicals or acid
• Do not use sharp edges to cut food
in the bowls
Follow these care tips to help prolong the durability of your stainless steel
bowl and keep it looking shiny and new!
Your MiBowl is designed for use with all pet foods. When using with wet food your MiBowl
should always be used with its ice pack unless the surrounding temperature is less than
5°C(40°F) and ensure that the food comes from a freshly opened package or container.
If the weather is very warm, you are advised not to leave wet food for long periods and
may prefer to serve dry food, which has better preserving qualities. If in doubt, please
consult the manufacturer of your pet’s wet food.
Not only does our 304 stainless steel bowl keep food cooler for longer, but the hard wearing
surface also resists trapped dirt and bacteria, preventing your pet from getting canine or feline acne.

Using your feeder
• Your feeder will only open for pets that have been correctly paired following the Quick Start Guide
for or through the Closer Pets App for
• The lid will not open for pets that have not been paired with your feeder
• You can pair up to 10 pets to your feeder – to do this, repeat the steps in the Quick Start Guide
for or through the Closer Pets App for
• The bowl is dishwasher-safe and suitable for the top drawer only
• The lid is hand-wash only using warm soapy water
• Lightly clean your feeder with non-abrasive cleaning products to prolong the shiny appearance
• Do not spray or soak your feeder with liquid cleaning products or water – use a damp cloth only
• Do not force your pet into the feeder or place over your pet’s head to operate –
this may scare or discourage them from using the feeder
• Do not force the lid open – this may damage the lid mechanism – always use the Open button
Technical info
• In normal use, good quality alkaline batteries should typically last up to 6 months;
we recommend replacing all batteries at the same time
• All popular batteries are suitable, including rechargeable and 1.5v lithium batteries,
however the low battery light will only work with standard alkaline batteries
• If not using your feeder for an extended period of time, Open the lid and keep open to enter
standby mode and preserve battery life; Close the lid to exit standby mode
• If not using your feeder for over 1 week, remove the batteries before packing away
• If you are using multiple MiBowl feeders for your pets, space them 1 metre apart
to ensure optimal performance
• Ifyourpethasnotbeenmicrochipped,ttheprovidedElectronicI.D.Disctoyourpet’scollar–
see Getting Started. Alternatively, you can use your feeder manually with Open/Close
• Spare accessories are available at closerpets.com

The feeder doesn’t open for my pet
Ensureyourpethasbeensuccessfullypaired
to MiBowl – see Quick start guide. Clean any
dirt or food within the feeding area. Check
that there are no obstructions or dirt above
the bowl and that all plastic faces are clean
and free of debris.
The feeder opens for a non-paired pet
IfyoundyourMiBowlisopeningforanon-
paired pet, it may be because your paired pet
is sitting next to the feeder. Try keeping your
MiBowl against a wall to prevent pets from
unintentionally activating the lid.
The lid won’t open and/or the blue
light is ashing
Aashingbluelightindicatesthatthereis
something wrong with the lid and it may be
stuck. Open and/or Close to operate the lid. If
this fails, remove, and replace the lid and bowl
tochecktheyarettedcorrectly.Takecareto
locate the bowl over the catch at the back of
the feeder – see How to remove the bowl and
lid. Check that there is no food build-up and the
food level is not proud of the bowl.
My pet is knocking the feeder over
while eating
Place your feeder against a wall. If your pet
still manages to overcome the feeder, secure
thebaseusingthekeyholexingfeatures
located on the underside of MiBowl.
The lid is taking a long time to close
You may be in Training mode – see Pet training
school. Press and hold Training to exit Training
mode – your feeder will now revert to default
and the lid will close sooner when your pet
moves away after feeding.
My pet won’t use the feeder
Everypetisdifferent,andsomepetsmaytake
longer to get used to feeding from MiBowl. Be
patientwiththemandgothroughtherstfew
steps of the Quick start guide again to help
your pet become comfortable using MiBowl.
I can’t get the bowl out
The bowl can only be removed by pressing
Open. When automatically opened by your
pet, the lid is in a pet-safe position preventing
the bowl from being removed accidentally or
by very hungry pets!
I want to remove a paired pet or
remove all current settings
Factory reset will remove all paired pets
and Training mode settings. To factory reset
press and hold Training + Open + Close
on or Sync+ Open + Close on
at the same time until all the
lightsstartashing.
FAQ –

The manufacturer (Pet Mate Ltd) is not responsible for any radio
or TV interference caused by unauthorised modications to this
device (MiBowl). Any modications could void the user’s authority
to operate the device.
FCC compliance – only
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including
interference that may cause undesired operation.
Changes or modications not expressly approved by the party
responsible for compliance could void the user’s authority to
operate the device.