Clover Mini User manual

MANAGEMENT
ONLY MANAGERS MAY PROCESS REFUNDS—A
DEBIT CARD REFUND CAN BE PROCESSED—BUT
NOT AS DEBIT
 Managers must return to initial entry screen and input
their PIN to access manager options
 CLOVER does allow for pre-authorization—must acquire
code to input prior to transaction for verification
 Managers can review transaction history, reprint re-
ceipts
 Managers should assure that device is in EMPLOYEE
mode to resume daily process once management tasks
are completed > Return to initial store screen and
UNLOCK to return device to employee mode.
 All devices should be connected—DO NOT UNPLUG
THE SYSTEM IS PROGRAMMED TO CLOSE
AUTOMATICALLY AT 12 MIDNIGHT
CLOVER—USER GUIDE
The Clover Mini will replace the existing external payment termi-
nal. This device is to be utilized when the existing credit card sys-
tem is not operating. It securely accepts chip-and-pin and chip-
and-signature EMV cards, enables credit and debit card transac-
tions via swipe, insert or tap. They are not universal and each unit
will be enabled for a specific location.
CALL CLOVER DIRECTLY FOR SUPPORT [phone]
ONLY CLOVER SUPPORT WILL BE ABLE TO HELP WITH DEVICE
MERCHANT ID NUMBERS (MID) ARE DISPLAYED ON DEVICE UNDER THE
CLOVER SUPPORT PHONE NUMBER
6/2017

INITIAL SCREEN—DISPLAYS LOCATION
EMPLOYEE
>TAP unlock to begin
payment
MANAGER
>ENTER PIN to acquire
manager options
The screen below will appear once the UNLOCK button is tapped>ALL SALES
MUST BE ENTERED WITH THE MANUAL OPTION ONLY (tax from user loca-
tion will be added automatically)
>TAP MANUAL
>KEY amount of sale—tax from location will be added automatically
>TAP CHARGE
>TAP (credit/debit) CHARGE
Customer>INSERT CHIP CARD - SWIPE CARD MAY BE USED IF NOT CHIP
ENABLED
>Device will display REMOVE CARD>Customer signature with finger>TAP
DONE
>Employee TAP screen>TAP VERIFY>Will print receipt>TAP Print customer
receipt
>TAP Home key to return to Main Screen
AMOUNT INPUT
USER INFORMATION
*Swipe to left or right to go through screen options
*DEVICE WILL TIME-OUT FOR SECURITY PURPOSES*
ONLY MANAGEMENT CAN PROCESS REFUNDS—DEBIT CARD RE-
FUNDS CAN BE PROCESSED—BUT NOT AS DEBIT
RECEIPT—receipt will have customer name & last four digits of credit
card
User will need to print 1 receipt for customer
TAP MANUAL
ONLY
1
2
3
PROCESS
RECEIPT