SmartPay PAX S800 User manual

What’s in the box*
Thank you for choosing Smartpay
STEP ONE: Plug in
Getting Started Guide | SmartpayPAXS800 (PTS 2016)
The S800 is a secure and compact one-piece countertop terminal. It requires mains power and connects to the network via a phone line or
broadband connection. If you want a separate PIN pad for your customers you can add this on (S300).
You might nd it easiest to have base unit face down on the counter
to do these steps
1. Put the round end of the power cable into the POWER socket
on the terminal.
2. If you’re using a broadband or bre internet connection, plug
your ethernet cable into the LAN/port
If you use a dial-up internet connection or dial-backup, plug
the phone cable into the LINE port
3. Tuck the cables into the recessed cable tidy guides on the
bottom of the base unit
4. If you’re using a separate PIN pad (S300), plug this into the
PIN pad port.
STEP TWO: Switch on
Complete these simple steps to get your terminal
connected, ready to take a payment.
Your terminal arrived with a printed receipt still attached:
1. If the receipt is a short receipt with your business name on it, you are now all ready to go.
2. If not, you’ll need to call us before you can connect. Call Smartpay Technical
Support Team on 0800 476 278. We will release the security key and perform
your initial logon.
Now you’re all ready to take payments Flip this card over for the Quick Reference
Guide which tells you how to perform key functions in standalone mode.
Terminal base
unit Power supply Ethernet and/or phone cable
Return courier
label
Get help online at: smartpay.co.nz/help
View the full user guide for your terminal at:
smartpay.co.nz/guides
Call our Technical Helpdesk on 0800 476 278.
Contact your bank to enable/disable card types, electronic
vouchers (oine mode) or contactless.
Contact Paymark to change your business name on your receipt
Ports on the bottom of the terminal
Need help?Integrated EFTPOS?
STEP THREE: Connect to the Paymark network
*If this is a replacement terminal you may need to use the cables from your existing terminal.
1. Plug in the power supply to the electrical
power socket.
2. Turn on the power at the wall, then push and
briey hold the button on the terminal. The
terminal will go through a start up sequence.
If you are integrating your terminal with your Point of Sale (POS) or
Electronic Cash Register (ECR), the idle screen will display the interface
mode (rather than the idle screen as shown on the reverse of this guide).
Please refer to the Integration Set Up Guide included with your
terminal.
To download the full user guide visit smartpay.co.nz/guides
This contains instructions on care for your terminal, loading
paper and full functionality details.

The below is for terminals operating in standalone (manual) mode. If your terminal is integrated to your Point of Sale or Electronic
Cash Register refer to the integration guide, which includes instructions on how to switch between integrated and standalone modes.
Quick Reference Guide | SmartpayPAXS800 (PTS 2016)
smartpay.co.nz/help | 0800 476278
Transacting Key buttons
• To start a transaction select the required transaction type and
enter an amount
• To tab between the transaction type screens press up/down ARROW keys
• Press MENU key to access EFTPOS MAIN MENU
• Press CANCEL key to access APPLICATIONS (LIST) MENU (if more
than one terminal application is loaded)
• Press CANCEL > MENU (or FUNC) key to access APP MANAGER
Wherever possible the customer should present their own card (swipe/insert/tap) to the
terminal after the transaction amount is entered.
Purchase Purchase with cash out
Refunds
Basic troubleshooting
Loading Paper
1. Select PURCHASE
2. Type in the purchase amount and press ENTER
3. Present terminal to customer – they will be prompted on
screen to PRESENT/ INSERT or SWIPE CARD
4. Customer taps, inserts or swipes card
a. Insert or swipe - customer follows screen prompts to
select account and enter PIN
b. Tap - for transactions over $80 the customer will be
prompted to enter their PIN
5. Terminal displays ACCEPTED or DECLINED result
6. Receipt will be oered (depending on receipt print/
prompt settings)
1. Select PUR/CASH
2. Type in purchase amount and press ENTER
3. Type in cash-out amount and press ENTER
Remainder of transaction is as per steps 3-6 of Purchase
except Contactless is not available for Cash out Transactions.
If you have refund enabled you can get merchant refund cards
from your merchant bank.
1. Select REFUND and terminal prompts for MERCHANT
REFUND CARD
2. Swipe MERCHANT REFUND CARD and enter PIN
3. Type in REFUND amount and press ENTER
Remainder of transaction is as per steps 3-6 of Purchase
1. Engage printer cover release ap to open printer bay
2. Remove existing roll core and place new roll in printer well.
The tongue of paper should be feeding up from underneath
and out towards the top of the terminal.
3. Pull out tongue of paper so it is coming out of feeder and
close the printer cover.
Order accessories and paper rolls for your terminal at
smartpay.co.nz/store
SP176833917-0917
Is your internet connection working?
Check whether other devices have access to the internet. If
you use dial-up check that your phone lines are working.
Is your terminal able to access the internet?
Press MENU > 5> 1- This test will say OK if the terminal is
connecting to the internet. If not, check any ethernet or
phone cables are properly plugged into the terminal. You
may need to turn the power o for 30 seconds if you had
to reset your Wi-Fi or modem.
Is your terminal connecting to Paymark?
Try a manual logon to the Paymark network
Press MENU > 1 > 2> 1- It will say Logon Accepted if it is
connected to Paymark. If it says Transmission Error, but
your internet is ok call our Technicial Helpdesk on
0800 476 278.
Is the printer ready?
Check the paper rolls been put in the right way up. Make
sure the printer cover is closed.
Manual Log On: ALPHA > 1
Reprint last receipt: ALPHA > 2
Settlement inquiry: ALPHA > 3
Manually send oine transactions: MENU > MERCHANT
ADMIN > > SEND OFFLINE
Common Admin Functions