Moneris mobile 8200 User manual

TROUBLESHOOTING
AMOUNT EXCEEDED RETURN TO CLERK
• The Refund amount was greater than the Refund limit. Retrieve
the 8200,press OK and refer to Refund Limit Exceeded.
BASE BUSY PLEASE WAIT
• Another terminal is using the base. If the base becomes available,
this transaction will start. If not,PLEASEWAIT disappears.Press
OK and retry the transaction.
BASE NOT FOUND
• The BASE ID entered does not exist. Press OK,check the BASE
ID and re-enter it.
• The BASE ID entered has the maximum number of terminals
registered to it (max. = 7). Register to another base or Power Off
one of the other terminals.
• A transaction was tried on a terminal that has not been
registered.Register the terminal and retry the transaction.
• During a transaction, the terminal could not communicate with
the base. See“The wireless signal status icon is not visible”for
suggestions.
CARD NOT SUPPORTED
• If PLEASE RETRY is displayed,swipe the card again. If not,restart
the transaction. If the message reappears,request another form
of payment.
CARD PROBLEM
• If PLEASE RETRY is displayed,swipe the card again.
• If a Chip card was swiped:restart the transaction.
• If the message reappears:
for Credit with stripe or Chip card - key in the card number.
for Debit card - request another form of payment.
CARD REMOVED
• The Chip card was removed during the transaction.Retrieve the
8200,press OK and wait for the Cancelled receipts to print.
When the READY screen appears, retry the transaction.
CHECK PRINTER
• Open the printer, check that there is a paper roll and that the roll
is loaded properly then close the printer.
CHIP NOT ALLOWED DO PURCHASE
• This Chip card cannot be used for Pre-Auth transactions.
Retrieve the 8200,remove the Chip card,press OK,and perform
a Credit Purchase using the Chip card.
DECLINED BY CARD
• The Chip card has declined the transaction. Retrieve the 8200,
remove the Chip card,press OK until the READY screen
appears and request another form of payment.
ERROR 40#
• A communication error occurred.Press OK.The terminal
completes any remaining printing and returns to READY.
ETHERNET COMMS ERROR-DIAL USED PRESS OK
• The terminal could not connect via Ethernet. If available, dial
back-up was used for this transaction. Press OK to return to the
READY screen.
If one of the following error messages appears,follow the instructions to continue the transaction. As a general rule,when an error message appears,
press OK or Can/Ann to clear the message then retry the transaction. If the problem is not resolved, call the Moneris Merchant Service Centre.
11317 (11/08)
Equipment Problems
The battery is not charging.
• If the battery is attached to a terminal, ensure is displayed
on the terminal when it is on the communications base.
• Move the terminal or battery on the base until the battery
contacts touch the base contacts.
• Ensure the Base Status light on the base is lit.
The display screen is blank.
• The terminal is in Stand-by Mode. Press OK.If the READY screen
does not appear, replace the battery.
The Base Status Light is not lit.
• Wait for 30 seconds then check the power cable on the base and
ensure everything is plugged in tightly.
The (Wireless Signal Status icon) is not visible.
• Walls and (metal) equipment may affect communication
between the base and the terminal.
• Ensure the terminal is close enough to the communications base
(max. range = 60m indoors to 120m outdoors).
• If the icon is still not visible, place the terminal on the
communications base and perform the transaction.
The icon appears.
• The battery needs to be recharged. Replace the battery or place
the terminal on a base to complete the current transaction.
Quick Reference Guide
For Debit and Credit Card Procedures
using Magnetic Stripe Cards and Chip Cards
Your Moneris Merchant Number is:
TROUBLESHOOTING
Record your IP Communication parameters here for reference:
Moneris
Mobile
8200
IMPORTANT You must use the exact battery provided with
the handheld terminal and the exact power
adaptor and cable provided with the base by
Moneris Solutions. Failure to do so may
affect the operability of, or cause damage to,
the terminal and/or the base.
For Assistancecall the
Moneris Merchant Service Centre
Toll-free 1-866-319-7450
For More Information
• For detailed instructions and information on
additional features, visit the Moneris Mobile 8200
Webhelp at www.moneris.com/merchant/manuals/
index.html then select Mobile 8200 Web Help.
• To download additional copies of this Quick Reference
Guide go to www.moneris.com/merchant/qrguides/
and select Mobile 8200.
Printer
TERMINAL
Base Status
Light
(not shown)
Display Screen Magnetic Stripe Card
Reader
Keypad
Chip Card
Reader
COMMUNICATIONS
AND CHARGE BASE
®
INSERT CARD INTO READER
• A Chip card was swiped on the Magnetic Stripe Card Reader.
Insert the Chip card into the Chip Card Reader when the SWIPE
OR INSERT CARD prompt appears.
INVALID CARD TYPE
• Ensure the card is the correct type (e.g. credit card for Pre-auth)
and swipe the card again.
INVALID ENTRY
• In Training mode,ensure the amount of the transaction,
Cashback or Tip is $1.00 or less (max. total = $3.00).
LOW BATTERY!!! DOCK TERMINAL
• The battery charge is too low.The terminal beeps 3 times then
powers down. Place the terminal on a base or replace the battery
with a fully charged one.
NO LINE DETECTED
• Check that all cables are connected to the communications base and
their wall jacks correctly. If the message reappears,unplug and replug
the power to the communications base. If it appears again,remove
the battery for 10 seconds then place it back on the handheld.
NOT ACCEPTED REMOVE CARD
• There was an error reading the Chip card.Remove the card and
retry the transaction. If SWIPE OR INSERT CARD appears, swipe
the Chip card on the Magnetic Stripe Card Reader.
NOT COMPLETED RETURN TO CLERK
• Press OK to display the communications error.When the
READY screen appears, wait for a moment then try again. If the
message reappears,check all the cable connections then try the
transaction again.
OPTION NOT AVAILABLE
• Press OK,check the Admin code, press Admin and re-try.
REFUND LIMIT EXCEEDED
• The Refund amount was greater than the Refund limit.
o Chip Refunds:Remove the Chip card then press OK.
• Press OK twice then retry the Refund for a lower amount.
• If necessary, call Moneris for a temporary increase.
TCP CONNECTION FAILEDOR
HOST CONNECTION FAILED:
• Check all the cables to ensure everything is plugged in tightly.
• Check that the router and hub/switch (if any) are functioning.
• Public Internet: Contact your ISP (Internet Service Provider) for
assistance.
• Private Internet: Call the Moneris Merchant Service Centre.
• Corporate WAN: Call your corporate help desk to confirm that
the CorporateWAN is functioning properly.
TIME-OUT OR RETRY TERMINAL TIME-OUT
• The cardholder took too long to respond to theirprompts.
o If REMOVE CARD is also displayed,the cardholder removes
their Chip card then returns 8200.
• Retrieve the 8200 and press OK.When the READY screen
appears,retry the transaction.

OPERATING THE TRANSACTIONS END OF DAY PROCESS
The Moneris Mobile 8200 consists of:
all-in-one, Allows you to pass the terminal back and
wireless forth to your customer so you can both
terminal enter information on the terminal.
NOTE: Some transactions,e.g., a Credit
Purchase without Tip, may not
have customer prompts so you
will not need to pass the terminal.
rechargeable Along with the wireless communications,
battery allows you to take the Mobile 8200
terminal to your customer
communications- Connects to up to seven (7) terminals via
and-charge base wireless communications,and to the
Moneris host via Ethernet
communications. Also charges Mobile
8200 batteries. A charge-only base is
also available to charge batteries.
Administrative Transactions
Logon [02]
If the“Please Logon”prompt appears,you must log on before
you can perform transactions on the terminal.
1. Press the Admin key, select ADMIN then select LOGON.
2. If prompted,swipe your POS Admin Card or press OK.
3. The READY screen appears within 60 seconds.
Logoff [03]
To ensure unauthorized transactions cannot be processed, your
terminal should be logged off at the end of the business day.
1. Press the Admin key, select ADMIN then LOGOFF.
2. The PLEASE LOGON prompt appears within 60 seconds.
Re-Initialization [01]
The Moneris Merchant Service Centre may ask you to reinitialize
your terminal if changes have been made to your terminal or your
merchant account.
1. Press the Admin key, select CONFIGURATION then select
INITIALIZATION.
2. If prompted,swipe your POS Admin Card or press OK.
3. Press F1 (YES) to keep all parameters set as they are.
4. Press F3 (NO) to keep all stored transactions.
5. Follow the Logon instructions above.
Wireless Communication
The Mobile 8200 handheld terminal uses wireless communications
to connect to the communications base. The handheld must be
within the coverage area of the communications base to process
transactions.
Wireless Signal Status Icon
This icon appears in the top right corner of the display on the
following screens:MAIN MENU, REPORT FUNCS,ADMIN
FUNCS,and CONFIG FUNCS.
Icon Description
The terminal can see the wireless signal from the base
and can process transactions.
Testing the Wireless Communications
a. Power up the base and power up the handheld.
b. Press the Admin key.The MAIN MENU appears.
c. Walk with the handheld to the spot furthest away from the
base that the handheld is likely to be used (e.g. the far side
of the patio or the back room).
d. While you are walking, check that the wireless signal icon
(the ) is displayed on the MAIN MENU on the handheld
the whole time.
!!! If the is not displayed, transactions cannot be performed
when the handheld is in that spot.
Register a Terminal to a Base
A terminal must be registered to a communications base in order
to process transactions.Registering‘introduces’the terminal to
the base so the terminal knows which base to look for and the
base knows which terminals to accept transactions from.
NOTE: - A maximum of seven terminals can be registered to
one communications base.
- Every terminal must be registered individually.
- A terminal can only be registered to one
communications base at any one time.To use a
different base, register the terminal to that base.
1. Place the terminal on the communications base that it is being
registered to.
2. Press the Admin key then select CONFIGURATION then
select BASE CONFIG.
3. If prompted, swipe the POS Admin Card or press OK.
4. Select REGISTER BASE.
5. Key in the 8-digit Base ID (the last 8 digits of the S/N
printed below the bar code on the bottom of the base) and
press OK.The BASE CONFIG menu reappears.
6. Press Can/Ann until the READY screen reappears.
Clerk Subtotals Report [82]
This prints a list of transaction totals by card type and grand
totals by transaction type by Clerk ID for one, a group or all
Clerk IDs.
NOTE: Clerk Subtotalling must be enabled to perform this
report.
1. Press the Admin key then select REPORTS then select
CLERK INQUIRY.
2. If prompted,swipe your POS Admin Card.
The SINGLE/MULTIPLE CLERKS? prompt appears.
3. To print the Clerk Subtotals report for one clerk:
a. Press F1 to select SINGLE.
b. Key in the Clerk ID and press OK.
To print the Clerk Subtotals report for multiple clerks:
a. Press F3 to select MULTIPLE.
b. To select a specific group of Clerk IDs, select
GROUP OR
To select all Clerk IDs, select ALL CLERKS
c. If prompted, key in the Group ID and press OK then
select PROCESS LIST.
4. The terminal prints the Clerk Subtotals report and returns
to the READY screen.
Pre-Auth List [62]
This prints a list of all uncompleted Pre-Auth transactions (i.e.
an Advice hasn’t been performed to complete it). Use this to
select and delete Pre-Auth transactions that will not be
completed.
1. Press the Admin key then select REPORTS then select
PRE-AUTH LIST.
2. If prompted,swipe your POS Admin Card to print unmasked
card numbers or simply press OK to print masked card
numbers.
The PRE-AUTH LIST menu appears.
3. Select OPEN or CLOSED (i.e. completed) Pre-Auth transactions
or BOTH types.
The PRINT DATE OR BATCH? prompt appears.
4. To print the report by date, press F1.
To print the report by batch, press F3.
5. Press OK to print the current date or batch OR
Key in a date or batch number and press OK to select a
specific date or batch.
6. The terminal prints the Pre-Auth List and returns to the
READY screen.
You must process a Close Batch transaction in order to have the
funds from your POS transactions deposited to your business
account.
You will need to perform three tasks:
A. Process a Print Stored Transactions by batch (see below):
At step 4, press F3 to print the current batch. At step 6,
press F1 to print only the Terminal Batch Totals.
B. Process a Close Batch (see below).
C. Confirm that the Terminal Batch Totals (printed in step A.)
matches the Current Batch Totals report (printed in step B.).
If they do not match, call Moneris the next business day for
reconciliation assistance.
Print Stored Transactions [60]
1. Press the Admin key then select REPORTS then select TRANS LIST.
2. Swipe the POS Admin Card to print unmasked card numbers or
press OK to print masked card numbers.
3. If prompted, key in a Clerk ID and press OK to print totals
for that Clerk ID OR
simply press OK to print totals for all Clerk IDs
The PRINT DATE OR BATCH? prompt appears.
4. To print the report by date, press F1.
To print the report by batch, press F3.
5. Press OK to print the current date or batch OR
Key in a date or batch number and press OK to select a specific
date or batch.
The PRINT TOTALS ONLY? prompt appears.
6. To print only the Terminal Batch Totals report, press F1.
To print a list of transactions and the Terminal Batch Totals
report, press F3.
Note: This report includes the Cashback total.
7. The terminal displays PRINTING while the report prints then
returns to the READY screen.
Close Batch [99]
1. Press the Admin key then select REPORTS then select
CLOSE BATCH.
2. If prompted,swipe the POS Admin Card or press OK.
3. If prompted, key in the Clerk ID and press OK.
The terminal displays CLOSE BATCH then the Current Batch Total
report begins printing.When the report stops printing, the
CLOSE BATCH? prompt appears.
4. Press F1 (YES) to close the batch and have funds deposited to your
account.
5. The terminal displays CLOSE BATCH while the report finishes
printing then returns to the READY screen.

REPORTING MONERIS MOBILE 8200REPRINT TRANSACTIONS
Current Batch Totals Report [99]
This prints a list of transaction type totals by card type for the
current batch on the terminal as well as grand totals by
transaction type without closing the batch.
1. Press the Admin key then select REPORTS then select
CLOSE BATCH.
2. If prompted,swipe your POS Admin Card.
3. If prompted, key in the Clerk ID and press OK.
The terminal displays CLOSE BATCH then the Current Batch Total
report begins printing.
When the report stops printing, the CLOSE BATCH prompt
appears.
4. Press F3 (NO) to finish printing without closing the batch.
5. The terminal finishes printing the Current Batch Total report and
returns to the READY screen.
Merchant Subtotals Report [95]
This prints a list of transaction type totals by card type for the
current batch from the Moneris host as well as grand totals by
transaction type.
1. Press the Admin key then select REPORTS then scroll down and
select MERCH SUBTOTAL.
2. If prompted,swipe your POS Admin Card.
3. If prompted, key in the Clerk ID and press OK.
4. The terminal displays PRINTING while the report prints then
returns to the READY screen.
Helpful Hints
• To scroll through the lists,use F1 to move down,F3 to move
up.
• If the backlight goes off (i.e. the display and buttons lose their
green glow),press any key. NOTE:The keys continue to
function even when the backlight is off.
Card Information Masking
To reduce unauthorized card use:
• the card number is masked (i.e.credit card numbers are
printed as ************1234 and debit card numbers as
0123456789****):
- on the Cardholder Copy of the receipt.
- on reports if you press OK at the SWIPE ADMIN CARD
prompt,BUT If you swipe your POS Admin Card,the card
numbers are printed in full.
• the card’s expiry date is not printed on the Cardholder Copy
of the receipt.
Battery Use
The Mobile 8200 is powered by a removable Ni-MH battery.
There are two types of battery charging bases:
• Communications-and-charge bases
• Charge-only base
Battery Charging
The battery charges any time it is on the base:
• by itself OR
• attached to a terminal that is placed on the base (but, the
battery charges only when the terminal is not in use).
The battery charging status icon appears in the top right corner of
the display on the following screens: MAIN MENU,REPORT FUNCS,
ADMIN FUNCS, and CONFIG FUNCS.
Icon Description
The terminal is sitting correctly on the communications
base and the battery is being charged.
Battery Charge Level
The battery charge level icon appears in the top right corner of
the display on the following screens: MAIN MENU,REPORT FUNCS,
ADMIN FUNCS, and CONFIG FUNCS.
Icon Description % Charge
Fully-charged battery 100%
Battery almost fully charged 75%
Half-charged battery 50%
Battery almost empty 25%
Printing slows down,green backlight
goes off and cannot be turned on again
until a charged battery is attached to
the terminal or the terminal is placed
on a base
Empty battery 0%
Transaction data and configuration
parameters are not lost if the battery
goes to 0% charge
Helpful Hints
• Remember to put the terminal back on the base to maintain
the battery charge.
• Check the Battery Charge Level before taking the terminal
to the cardholder.
Battery Life
To extend the battery life,reduce battery usage. Power off the
terminal manually (Power Off [49] below) or wait for the stand-by
timer to automatically power off the terminal after a set time
period.
Power Off [49]
This turns off the terminal when it is not in use and reduces battery
usage.
1. If the terminal is on the base, remove it from the base.
2. Press the Admin key,select ADMIN then select POWER OFF.
3. Press F1 (YES).The green backlight goes off and the display screen
goes blank.
Stand-by Mode
The 8200 handheld goes into stand-by mode when it has not been
used for a set time period and is not on a base. In standby mode,
the green backlight is off and the display screen is blank.To exit
stand-by mode, Power On the terminal (instructions below).
Power On
To power on the terminal:
• if the battery is charged, simply press OK.
• if the battery needs to be charged, place the terminal, with the
battery attached, on the base.
The green backlight comes back on, the READY screen appears and
the icon appears until the terminal establishes the charge level
of the battery.
Base Status Light
The green LED on the front of the communications base indicates
the power and communications status of the base.
If the light is… Then the base is…
Off powered off.
Constantly On powered on,has found at least 1
(i.e. not blinking) registered terminal and:
- IP:is ready to communicate or is
communicating with the Host
- Dial: is communicating with the Host
OR a handheld is sitting on the base.
Flashing quickly unable to find any registered handhelds.
Flashing slowly powered on, has found at least 1
(Dial comms only) registered terminal and is ready to
communicate with the host.
Reprint Last Customer Receipt or Last Report [29]
This prints a duplicate of the last printout. If the last transaction
was a financial transaction, the Cardholder Copy of the receipt
is reprinted.If it was a report from the Moneris host (e.g.
Merchant Subtotals),the report is reprinted.
1. Press the Admin key then select ADMIN then select REPRINT.
2. The terminal prints a “*DUPLICATE*” copy of the most recent
receipt or report.
3. Press Can/Ann twice to return to the READY screen.
NOTE: If REPRINT does not appear on the ADMIN FUNCS menu,
there is nothing to print.
Reprint Merchant Receipt [66]
This prints a duplicate of the Merchant Copy of the receipt.
1. Press the Admin key then select REPORTS then select TRANS INQ.
2. If prompted,swipe the POS Admin Card to print the unmasked
card number on the duplicate receipt.
(Do NOT press OK.)
3. Identify the transaction:
a. Press OK for all card types.
b. Key in the card number and press OK.
c. Key in the dollar amount and press OK.
d. Scroll down to the correct type of transaction and press OK.
e. Key in the date of the transaction and press OK.
4. Press F3 (Display).
5. Scroll down to the correct transaction and press OK.
6. Press F3 (Reprint).
The merchant copy of the receipt is printed.
NOTE: If the transaction was a credit purchase or a credit refund
correction and signature line is turned on, the signature
line is printed.
Admin Shortcut Codes
To begin transactions and reports using the Admin Shortcut
Codes (found in this Guide in square brackets, e.g.Logon [02]):
1. Press the Admin key until ENTER ADMIN CODE appears.
2. Key in the Admin Code and press OK.
Then follow the prompts on the terminal

PERFORMING FINANCIAL TRANSACTIONS ON THE MONERIS MOBILE 8200
STRIPE Cards vs.CHIP Cards
The Mobile 8200 has two card readers:
• A Magnetic Stripe Card Reader for processing Credit and
Debit cards with a Magnetic Stripe on them.
• A Chip Card Reader for processing Credit cards with a
chip embedded in them.
Stripe Card for Credit Chip Card for Credit
Every time a cardholder gives you a Credit card for payment,
check for the Chip.
Using a Chip Card
Credit cards with a chip in them, called Chip cards, must be
inserted into the Chip Card Reader and left in the reader for the
entire transaction.The terminal will display REMOVE CARD
when it is time to remove the Chip card from the Chip Card
Reader.
NOTE: - Not all Chip card types are currently supported. If
you insert an unsupported card, you will be
prompted to swipe the card.
- Debit cards will always be swiped.
Helpful Hints
- When INSERT OR SWIPE CARD appears,insert the Chip
card in to the Chip Card Reader with the card facing up
and the chip closest to the terminal.
Helpful Hints
- Different Chip cards will have different prompts.Some
prompt for a PIN (like a debit card), others prompt for a
signature on the receipt (like a stripe credit card) and
others prompt for both PIN and signature.
- If the Chip card prompts for a PIN, the cardholder must
attempt to enter their PIN. If the PIN is wrong, they will be
prompted to retry. If they forget their PIN, the Chip card
may complete the transaction and prompt for a signature
or cancel the transaction.
- If the transaction cannot be completed with the Chip card,
request another form of payment then tell the cardholder
to contact the card Issuer.
Credit/Debit Purchase [100]
Sale of a good or service using a credit or debit card.
To begin the transaction,key in the purchase amount and press
OK then follow the prompts on the terminal.
NOTE: - If the ENTER TIP AMOUNT prompt appears, the
customer can add a tip to the purchase amount.
Have the customer:
- key in the tip amount and press OK or simply
press OK to leave the value as $0.00.
- press OK again to accept the final purchase plus
tip amount
Credit/Debit Void
Purchase Void [106]: cancels the original credit or debit Purchase
Refund Void [107]: cancels the original credit or debit Refund
IMPORTANT: The Void MUST be performed in the same
batch as the original transaction.
Neither the original nor the void transaction
will appear on the cardholder’s statement.
To begin the transaction, press the Admin key then select
TRANSACTIONS then scroll down and select:
VOID-PURCHASE OR VOID-REFUND.
Then follow the prompts on the terminal.
NOTE: - The amount of the void must equal the full
amount of the original Purchase or Refund.
- The Original Authorization # is the 6-digit AUTH#
on the original receipt.
- For a Credit Purchase Void: you sign the
Cardholder copy.
- For a Credit Refund Void: the customer signs the
Merchant copy.
Helpful Hints
• When the CUSTOMER PRESS OK TO CONTINUE prompt appears,
pass the 8200 to your customer.
• If prompted to enter an Invoice Number:
- key in the value and press OK or
- simply press OK to leave this field blank.
• When the customer sees the RETURN TO CLERK prompt,retrieve
the 8200 then press OK to complete the transaction.
Credit/Debit Refund [101]
Credits a cardholder’s account for a previous credit or debit
purchase.
To begin the transaction, press the Admin key then select
TRANSACTIONS then select REFUND then follow the prompts
on the terminal.
NOTE: - The Original Authorization # is the 6-digit AUTH#
on the original receipt.
- For a Credit Refund:You sign the Cardholder copy.
Credit Pre-Authorization [102] & Advice [103]
If the final amount of a credit Purchase is not known (e.g. in a
hotel or car rental agency),do NOT perform a Purchase
transaction. Instead,perform a Pre-Authorization for the current
purchase amount:
1. Press the Admin key,select TRANSACTIONS,select PRE-AUTH.
and follow the prompts on the terminal.
When the final amount of the purchase is known, perform a Pre-
Auth Advice for the final amount using the same card number.
IMPORTANT: The P-A ADVICE must be performed on the same
8200 handheld terminal as the PREAUTH in order
to find the original transaction in the terminal
memory.
2. Press the Admin key,select TRANSACTIONS,select P-A ADVICE
then press F1 and follow the prompts on the terminal.
NOTE: - The Original Sequence Number is part of the Pre-
Auth Receipt Number. For example:
If the Receipt Number = S35111111-001-002-003-0
then the Sequence Number = 002003
Credit Force Post [103]
Completes a Voice Authorized Purchase on a Credit Card.
1. Press the Admin key then select TRANSACTIONS then
select P-A ADVICE.
2. Press F3 (NO) then follow the promptson the terminal.
NOTE: - At the ENTER ORIGINAL AUTHORIZATION #
prompt,key in the Voice Authorization Number that
you wrote on the paper sales draft when you called
for Voice Authorization.
Cheque Authorization [105]
Contacts a cheque auth service that verifies whether a cheque
should be accepted based on the customer’s identification.
To begin the transaction, press the Admin key then select
TRANSACTIONS then scroll down and select CHEQUE AUTH
then follow the prompts on the terminal.
NOTE: - For credit card ID, the list of ID types is provided by
the cheque auth service.
- For driver’s licence, the list of Province and State
codes is provided by the cheque authorization service.
- Write the Approved # on the cheque.
- Receipts are not printed for Cheque Authorizations.
Private Label Card Transactions
Refer to the Purchase, Refund,Void, Pre-authorization &
Advice,and Force Post instructions to perform Private Label
card transactions.
NOTE: If prompted to enter a Promo Code:
- key in the value and press the OK key or
- simply press the OK key to leave this field blank.
Private Label Payment &
Payment Void
Payment [104]: allows a cardholder to make a payment
towards the balance on their private label credit card.
Payment Void [108]: reverses a private label card Payment
made in error.
Press the Admin key then select TRANSACTIONS then scroll
down and select:PAYMENT OR VOID-PAYMENT
Then follow the prompts on the terminal.
NOTE: - For Payment Void: the Original Authorization # is
the AUTH# on the Payment receipt.
Helpful Hints
- To print the next copy of the receipt, press OK.
- To return to the READY screen after printing the receipts,
press OK.
All instructions in this Guide begin at the READY screen.To access the READY screen from any other screen, press the Can/Ann key repeatedly until the READY screen appears.
It is the merchant’s responsibility to ensure that proper card processing procedures are followed at all times. Please refer to your Merchant manuals and theTerms & Conditions of your Merchant Agreement for details. MasterCard andVISA Merchant Manuals are available for free download at www.moneris.com/merchant/manuals/index.html.