Fiserv First Data A920 User manual

Magnetic
Stripe
Card Swipe
Front Camera
Touch
Screen
EMV®Chip Read Card Insert
Power On/Off Button
Rear
Camera
Contactless
Card Tap
A920 Terminal
Quick Reference Guide

2
Sale (Retail Merchant)
1. Input amount and press OK.
4. Terminal will print out receipt.
2. Insert/swipe/wave/input card number.
5. Press PRINT or CANCEL to
complete the transaction.
3. Once the transaction is completed,
ask the customer to sign on the
screen, then press ENTER.
Sale (Foreign Cards –Dynamic Currency Conversion DCC)
DCC function is only available to merchants who have activated the service
1. Input amount and press OK.
4. Terminal will print out receipt.
2. Insert/swipe/wave/input card number.
5. Press PRINT or CANCEL to complete
the transaction.
3. If a foreign card is use, the customer
can choose the currency for the
transaction on screen by pressing the
corresponding country flag, then press
OK.
Screen flows of the DCC transaction:

3
Sale (Tip entry)
1. Input amount and press OK.
4. Once the transaction is completed,
ask the customer to sign on the
screen, then press ENTER.
2. Input tip and press OK.
5. Terminal will print out receipt.
3. Insert/swipe/wave/input card number.
6. Press PRINT or CANCEL to
complete the transaction.
Tip Adjustment
1. Press in main menu.
4. Enter new total and press OK to
confirm amount.
2. Press ADJUST and input password.
5. Press PRINT or CANCEL to
complete the transaction.
3. Enter original invoice number and
press ENTER.
Void
1. Press in main menu.
5. Insert/swipe/wave or input card
number (for CUP only).
2. Press VOID and input password.
6. Once the transaction is completed,
ask the customer to sign on the
screen, then press ENTER.
3. Enter original invoice number.
7. Press PRINT or CANCEL to
complete the transaction.
4. Press OK.
Refund
1. Press in main menu.
6. Input auth code (for CUP only).
2. Press REFUND and enter refund
amount, then press OK.
7. Enter PIN (for CUP only).
3. Enter refund password.
8. Once the transaction is completed,
ask the customer to sign on the
screen, then press ENTER.
4. Insert/swipe/wave/input card number.
9. Press PRINT or CANCEL to
complete the transaction.
5. Input RRN (for CUP only).

4
Offline Sale
1. Press in main menu.
5. Enter PIN.
2. Press OFFLINE SALE.
6. Once the transaction is completed,
ask the customer to sign on the
screen, then press ENTER.
3. Insert/swipe/wave/input card number.
7. Press PRINT or CANCEL to
complete the transaction.
4. Enter base amount.
Settlement
1. Press in main menu.
5. Print settlement report.
2. Choose MANAGEMENT 
SETTLEMENT and input
settlement password.
6. Option to print settled details.
3. Select ALL or payment type(s).
7. Option to print failed details.
4. Press SETTLE.
8. TMK download (for CUP only).
Pre-Auth
1. Press in main menu.
4. Insert/swipe/wave/Input card number.
2. Choose PRE-AUTH PRE-AUTH.
5. Once the transaction is completed,
ask the customer to sign on the
screen, then press ENTER.
3. Enter base amount.
6. Press PRINT or CANCEL to
complete the transaction.

5
Pre-Auth Cancel
1. Press in main menu.
4. Insert/swipe/wave/input card number.
2. Choose PRE-AUTH PRE-AUTH
CANCEL.
5. Once the transaction is completed,
ask the customer to sign on the
screen, then press ENTER.
3. Enter approval code.
6. Press PRINT or CANCEL to
complete the transaction.
Pre-Auth Comp
1. Press in main menu.
5. Enter base amount.
2. Choose PRE-AUTH PRE-AUTH
COMP.
6. Insert/swipe/wave/input card number.
3. Enter approval code and invoice
number.
7. Once the transaction is completed,
ask the customer to sign on the
screen, then press ENTER.
4. Choose completion scheme.
8. Press PRINT or CANCEL to
complete the transaction.
Comp Cancel
1. Press in main menu.
4. Once the record is displayed, press
OK.
2. Choose PRE-AUTH COMP
CANCEL.
5. Once the transaction is completed,
ask the customer to sign on the
screen, then press ENTER.
3. Enter invoice number and press OK.
6. Press PRINT or CANCEL to
complete the transaction.

6
Void Refund
1. Press in main menu.
5. Press OK.
2. Choose OTHER VOID REFUND.
6. Once the transaction is completed,
ask the customer to sign on the
screen, then press ENTER.
3. Input password.
7. Press PRINT or CANCEL to
complete the transaction.
4. Enter original transaction number.
Batch Review
1. Press in main menu.
3. According to the transaction you
choose, you can then void, adjust,
and reprint.
2. According to the payment type(s) you
choose, you can view transaction
details and total.
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