Moneris iCT250 User manual

Setting
up Your
Terminal
oneris®iCT250
®
2
(03/13)

1
IMPOR AN : READ FIRS
If this is your first POS terminal with Moneris:
Enclosed you should find your oneris Visa erchant
Agreement/ oneris asterCard erchant Agreement/
oneris Discover erchant Agreement/ oneris INTERAC
erchant and Terminal Agreement/ Terms and
Conditions. If this document is not enclosed, please do
not proceed with this installation. Instead, contact us
at 1-866-319-7450. Once you have obtained the required
document, please proceed with your installation.
Before you get started
1. Please confirm that you received:
•The oneris iCT250 terminal.
•The power cable and adaptor.
•The dial cable and/or Ethernet cable.
•The white POS Admin card(s).
•If you ordered the optional external PINpad, check to confirm
that you received the iPP320 PINpad and cables.
2. If your terminal will be communicating with the oneris host
over High-Speed Ethernet, please review the Moneris IP
Re diness Checklist (available at moneris.com/checklist) and
ensure that your Ethernet service is ready to support your
terminal.
3. ake sure you have the following information (provided when
oneris contacted you to confirm your terminal order):
•Your 13-digit oneris Merchant ID. If you currently have a
9-digit merchant number beginning with a 1, 2 or 4, simply
add 0030 to the beginning (i.e., 123456789 becomes
0030123456789).
•Settlement type: System Close ( oneris automatically closes
your batch at the end of each day) or Merchant Close
(you are responsible for closing your batch at the end
of each day).
•Communications type: Dial or IP/Ethernet (with or without dial
backup).
•Optional features (e.g. gift cards, loyalty cards, Ernex erminal ID).
If any of the above required elements are missing, please call the
General Inquiries number below:
General Inquiries: 1-866-319-7450
ips for moving through the menus
•Press the key to answer “yes” to any questions or to scroll
down.
•Press the key to answer “no” or to scroll up.
•Press the key to select a menu item or finish entering
information and move on to the next step.

2
Hardware setup
Plug one end of the Ethernet
cable into the magic box
port labelled E H.
Dial setup Hi-Speed Ethernet setup
AGIC BOX
DIAL CABLE ETHERNET CABLE
1
Dial setup Hi-Speed Ethernet setup
2
a. Plug the other end of the
dial cable into an analog
phone jack.
Recommendation: Use
a dedicated phone line
for the terminal. Sharing
the line with another
device (e.g. a fax machine)
can cause communication
problems. If using a splitter,
test both devices and
note that the terminal
and other device cannot
use the phone line
together.
b. Do one of the following:
•If you ordered the optional external PINpad, go to step 3
(Connect the extern l iPP320 PINp d (Option l)) on page 3.
•If you did not order an external PINpad, go directly to
step 4 (Inst ll the p per roll) on page 4.
Plug the other end of the
Ethernet cable into the
router/switch/hub/internal
wiring – whatever is
applicable to the high-speed
Internet service at your
location.
(If necessary, please refer
to the Moneris IP Re diness
Checklist available at
moneris.com/checklist.)
Recommendation: Set up
dial backup as well (follow
steps 1 and 2 of the Di l
setup instructions) so that
the terminal can use dial
backup if IP is temporarily
unavailable.
AGIC BOX
a. Plug one end of the dial
cable into the magic box
port labelled IN.

3
3
a. Turn the PINpad over
so that the back panel
is facing you.
b. Plug the PINpad cable
into the USB port on the
PINpad (raise the latch).
c. Fold the latch down and
press to secure the cable.
d. Turn the terminal over
so that the back panel
is facing you. Locate the
two corner latches.
e. Grip the latches
simultaneously, and
then pull back to raise
the back panel.
f. Detach the panel
completely.
g. If a three-pronged rubber
stopper is attached, go
to step h. If there is no
stopper, go to step i.
h. Grip the stopper, and pull
back until it tears off
completely (or use scissors
to carefully snip it off).
i. Plug the PINpad cable
into the empty middle
USB port in the terminal
compartment.
j. Position the PINpad cable
so that it sits securely in
the middle groove at the
top of the terminal.
k. Position the back panel so
that its upper two corner
tabs are slotted into the
openings at the top of the
terminal.
l. Close the back panel until
it snaps shut.
(The PINpad cable should be
secured as it passes through
the middle opening
between the closed panel
and the terminal.)
m. Go to step 4 (Inst ll the
p per roll) on page 4.
Connect the external iPP320 PINpad (Optional)
LATCH
PINPAD
CABLE
CORNER
LATCHES
BACK PANEL
RUBBER STOPPER
PINPAD CABLE
PINPAD CABLE
IDDLE GROOVE
CORNER
TABS
USB PORT
a
c
b

4
4
a. Lift the printer latch up,
and then pull back to
open the lid and expose
the paper well.
b. Insert the paper roll
into the paper well with
the loose end unrolling
from the bottom of the
roll towards the front
of the terminal.
c. Unroll enough paper
to extend at least one
inch (2.5 cm) past the
purple faceplate.
d. Close the lid, and press down firmly to snap it back into
place so that the extended paper is pressed securely against
the closed lid and the faceplate.
e. Go to step 5 (Connect the two-p rt power supply c ble)
on page 5.
Install the paper roll
PRINTER LATCH
(PULLED UP)
PAPER ROLL
FACEPLATE
PAPER
(EXTENDED)

5
5
a. Insert the plug connector
to the adaptor box to
form the complete power
cable.
b. Insert the power cable’s
barrel connector into
the magic box’s circular
port labelled with the
power symbol .
c. Plug the other end of the power cable into a power source.
The terminal (and external iPP320 PINpad if attached) will
power on.
Recommendations: Always plug the power cable into the
power source last to avoid power surges. Use a power bar
equipped with surge protection where possible. Do not
use the power cable from your existing terminal, as it may
damage your new terminal.
IMPOR AN : You must use the exact power adaptor and
cables provided by Moneris to work with the Moneris
iC 250 terminal. Failure to do so may affect the operability
of, or cause damage to, the equipment.
Connect the two-part power supply cable
PLUG
CONNECTOR
BARREL CONNECTOR
AGIC
BOX
POWER CABLE
ADAPTOR BOX
6
a. Wait for the terminal to display “TER INAL SETUP REQUIRED”.
•If you attached an external PINpad,
wait for it to display the CPX version
screen as shown here.
b. Do one of the following:
•If you attached an external PINpad, proceed to En bling
the extern l PINp d on page 9.
•If you did not attach an external PINpad, proceed to
Communic tions setup on page 6.

6
Communications setup
1. Do one of the following based on your requirements:
•If you are using Dynamic IP as default, proceed to Using
Dyn mic IP below.
•If you are using Static IP as default, proceed to Using St tic IP
on page 7.
•If you are using dial as default, proceed to Using di l below.
Using dial:
If you do not need to enter a prefix (e.g., 9) to connect to an outside
line, proceed directly to Initi liz tion nd logon on page 8. If you
need to enter a prefix to connect to an outside line, follow these
steps.
1. Press the key twice, key in 15, and press the key.
2. Press the key to select PREFIX, then key in the Prefix
number (e.g. 9), and press the key.
3. Press the key twice.
4. When the screen displays “TER INAL SETUP REQUIRED”, proceed
to Initi liz tion nd logon on page 8.
Using Dynamic IP:
1. Confirm that the Ethernet icon at the top of the terminal
screen is coloured green.
2. Press the key twice, key in 08, and press the key.
3. Press the key to select CO S TYPE.
4. Scroll down to ETHERNET, and press the key.
5. When the ETHERNET SETUP menu appears, press the key.
6. When the screen displays “TCP HOST CONNECTION OK PRESS
OK”, press the key.
Note: If “TCP CONNECTION FAILED” ppe rs, refer to Troubleshooting
on p ge 12.
7. When the terminal displays “TER INAL SETUP REQUIRED”,
do one of the following:
•If you are using dial backup and need to enter a prefix (e.g., 9)
to connect to an outside line, proceed to Using di l above.
•If you are not using dial backup or you are but do not need
to enter a prefix, proceed to Initi liz tion nd logon on page 8.

7
Using Static IP:
Contact your Internet Service Provider (ISP) to gather the following
information: terminal’s IP address, ask ID, Gateway address, and
DNS address.
1. Press the key twice, key in 08, and press the key.
2. Press the key to select CO S TYPE.
3. Scroll down to ETHERNET, and press the key.
4. Press the key to select TER INAL SETUP.
5. Press the key to select TER INAL TYPE.
6. Scroll down to STATIC, and press the key.
7. Enter the ETHERNET SETUP menu parameters:
Note: To enter decim l point, press the 0(zero) key nd then press
the key.
a.Scroll down to TER INAL ADDR, and press the key then
key in the terminal’s IP address, and press the key.
b. Scroll down to ASK ID, and press the key then key in the
terminal’s ask ID, and press the key.
c. Scroll down to GATEWAY, and press the key then key
in the Gateway Address, and press the key.
8. Press the key to return to the ETHERNET SETUP menu.
9. Enter the DNS addresses:
Note: To enter decim l point, press the 0(zero) key nd then press
the key.
a.Scroll down to DNS SETUP, and press the key.
b. Scroll to PRI ADDRESS, and press the key, then key in
the Primary DNS address, and press the key.
c. Scroll to SEC ADDRESS, and press the key, then key in the
Secondary DNS address, and press the key.
10. Press the key twice.
The “REBOOT TER INAL” message appears, and then the terminal
reboots.
11. When “TER INAL SETUP REQUIRED” appears, press the key
twice, key in 13, and press the key.
12. When the ETHERNET SETUP menu appears, press the key.
13. When the screen displays “TCP HOST CONNECTION OK PRESS OK”,
press the key.
Note: If “TCP CONNECTION FAILED” ppe rs, refer to Troubleshooting
on p ge 12.
14. Wait for “TER INAL SETUP REQUIRED” to appear and then do one
of the following:
•If you are using dial backup and need to enter a prefix (e.g., 9)
to connect to an outside line, proceed to Using di l on page 6.
•If you are not using dial backup or you are but do not need
to enter a prefix, proceed to Initi liz tion nd logon on page 8.

8
Initialization and logon
1. Press the key twice, key in 01, and press the key.
2. When the terminal prompts for your “ ERCHANT ID”, key in your
current 13-digit merchant ID, and press the key.
3. When the terminal prompts for the initialization “PHONE
NU BER”, key in the number as follows, press the key.
4. Wait while the the terminal communicates with the oneris
host. Over the next few moments, the screen will display
“SENDING”, “RECEIVING”, and “PROCESSING”.
•If “CLEAR TER INAL STORAGE?” appears, press the key
to select YES.
5. When the initialization is successful, the terminal will display
“PLEASE LOGON”.
6. Press the key twice, key in 02, and press the key, then
swipe one of the white POS Admin cards (provided with your
new terminal).
7. Wait while the terminal communicates with the oneris host
again.
8. When finished, the terminal screen should display “PURCHASE
ENTER A OUNT”. This will always be your main screen (i.e., the
“READY” screen) when the terminal is ready to be used.
•If an external PINpad is attached, “WELCO E/BONJOUR”
should display on the PINpad.
9. Your terminal is ready to process transactions.
If your merchant number begins with:
00301
00302
00304
Key in:
1 888 699 7299
1 888 358 8602
1 888 332 8433

9
Additional options
All instructions in this section begin at the terminal’s READY screen.
Enabling the external PINpad
This option enables an external PINpad if attached.
1. Unplug the terminal’s power cable from the power source and
then replug it to restart the hardware.
2. On the PINpad, do the following:
a.As soon as the PINpad displays the CPX
version screen, press the key
within 3 seconds.
b. When the “PIN/CARD BEEP” screen
appears, go to the next step.
Note: If this screen does not ppe r,
repe t step 1.
c. Press the key until the “CO PORT”
screen appears.
d.Press the key until “USB-9600”
appears.
e. Press the key to select “USB-9600”.
The CPX version screen appears.
3. On the terminal, do the following:
a.Press the key twice, key in 08, and press the key.
b. Scroll up to EXT PINPAD, and press the key.
c. When “ENABLE EXTERNAL PINPAD?” appears, press the key
(YES).
4. Wait for the PINpad to display “WELCO E/BONJOUR”.
5. When the terminal displays “TER INAL SETUP REQUIRED”,
proceed to Communic tions setup on page 6.
Enabling the contactless reader
This option is available only if your merchant account is enabled
for contactless transactions.
1. Press the key twice, key in 08, and press the key.
2. Scroll up to CTLS READER, and press the key.
3. Scroll up to ENABLE, and press the key.
4. Press the key twice to return to the READY screen.

10
Printing the Contactless logo on receipts
When this feature is enabled, the contactless logo will be printed
on all contactless transaction receipts.
Before following this procedure, complete the En bling the
cont ctless re der steps on page 9.
1. Press the key twice, key in 08, and press the key.
2. Scroll up to CTLS LOGO, and press the key.
3. Scroll up to ENABLE, and press the key.
4. Press the key twice to return to the READY screen.
Enabling ip, Cashback, or Invoice Number
1. Press the key twice, key in 08, and press the key.
2. Use the key to scroll down to the option you want to enable
(e.g. TIP ENTRY, CASH BACK or INVOICE NU BER), and press
the key.
Note: For Tip Entry, you must then select the c rd type option
(i.e., DEBIT or DEBIT & CREDIT), press the key, select tip entry
type (i.e. by doll r mount, percent, or both), nd press the key.
Press the key, nd go to step 4.
3. Enable the option by pressing the key (YES).
4. The screen will return to the GENERAL PARA ETERS menu.
5. Press the key twice to return to the READY screen.
Note: To ch nge the def ult v lues for the tip nd c shb ck
options, refer to the oneris iCT250 Operating anual. Visit
moneris.com/manuals to downlo d copy.
Changing printer options
The printer is set up to automatically print the second receipt 10
seconds after it prints the first receipt.
Note: If you don’t w nt to w it, simply press the key to print the
second receipt immedi tely.
o change this setting:
1. Press the key twice, key in 14, and press the key.
2. Scroll down to PRINT DELAY, and press the key.
3. Key in the number of seconds that the printer should wait
before automatically printing the second receipt, and press
the key.
Note: If you key in 99, the printer will lw ys w it until the
key is pressed before printing the second receipt.
4. Press the key to return to the PRINTER CFG menu.
5. Press the key twice to return to the READY screen.
Note: Shop for point-of-s le supplies nd p per online t
shopmoneris.com.

11
Changing the terminal language
1. Press the key twice, key in 04, and press the key.
2. Scroll to a language, and press the key.
3. Press the key twice to return to the READY screen.
Enabling loyalty and gift cards
Didn’t order a loyalty program and gift cards but would like to find
out more? Please call us at 1-866-MONERIS.
1. Press the key twice, key in 310, and press the key.
2. Scroll down to ENABLE ERNEX, and press the key.
3. Press the key to select YES.
4. Press the key to select INITIALIZATION.
5. Key in the Ernex erminal ID (provided to you when oneris
confirmed your terminal order), and press the key.
6. The terminal will communicate with the oneris/Ernex host.
•If “CLEAR TER INAL STORAGE?” appears, press the key to
select YES.
7. Press the key to return to the READY screen.
8. Your terminal is ready to process loyalty card and gift card
transactions.
For instructions on performing:
•gift card transactions, please refer to the Moneris iCT250
Using Your Termin l for Gift guide.
•loyalty card transactions, please refer to the Moneris iCT250
Using Your Termin l for Loy lty guide.
Enabling tip entry (gift cards)
1. Press the key twice, key in 310, and press the key.
2. Scroll down to TIP ENTRY, and press the key.
3. Press the key to select YES.
4. Press the key to return to the READY screen.
Note: To ch nge the def ult v lues for Tip Entry (gift c rds), refer to the
oneris iCT250 Operating anual. Visit moneris.com/manuals to
downlo d copy.
End-of-day processes
For detailed instructions, please refer to the Moneris iCT250 Using
Your Termin l guide included in this package.
Online statements and reports
Check your monthly statement online using erchant Direct® .
erchant Direct provides 24/7 access to daily card transaction data
(available by 7 a.m. the next morning and stored for six months)
and monthly consolidated statements (available by the third day
of the next month and stored for up to two years).
For detailed instructions, please refer to the Th nk You for Your
Business guide and the Merch nt Oper ting M nu l included in
this package. Visit moneris.com/manuals to download additional
copies.

12
Troubleshooting
Solution
1. Press the key.
2. When “ETHERNET DOWN PRESS OK”
appears, press the key.
3. ake sure the communication
cables are properly plugged in
(router/switch/hub/internal
wiring, etc.). If you are not sure,
refer to the Moneris IP Re diness
Checklist (available at
moneris.com/checklist).
4. At the “TER INAL SETUP REQUIRED”
screen, confirm that the Ethernet
icon is coloured green.
5. Press the key twice.
6.When ENTER AD IN CODE appears,
key in 13, and press the key.
7. When the ETHERNET SETUP menu
appears, press the key.
8.When “TCP HOST CONNECTION OK
PRESS OK” appears, press the
key.
9.When “TER INAL SETUP REQUIRED”
appears, return to the IP
configuration steps that you were
following.
Error message
CP CONNEC ION
FAILED

Notes
13

14

® ONERIS, ONERIS & Design, ONERIS SOLUTIONS & Design, and
ERCHANT DIRECT are registered trade-marks of oneris Solutions
Corporation. All other marks or registered trade-marks are the property
of their respective owners.
© 2013 oneris Solutions Corporation, 3300 Bloor Street West, Toronto,
Ontario, 8X 2X2.
All Rights Reserved. This manual shall not wholly or in part, in any form or by
any means, electronic, mechanical, including photocopying, be reproduced
or transmitted without the authorized consent of oneris Solutions
Corporation.
This guide is for informational purposes only. Neither oneris Solutions
Corporation (“ oneris”) nor any of its affiliates shall be liable for any
direct, indirect, incidental, consequential or punitive damages arising out
of use of any of the information contained in this guide.
Neither oneris or any of its affiliates nor any of our or their respective
licensors, licensees, service providers or suppliers warrant or make
any representation regarding the use or the results of the use of the
information, content and materials contained in this guide in terms
of their correctness, accuracy, reliability or otherwise.
Your credit and/or debit card processing is separately governed by the Terms
and Conditions of your oneris VISA erchant Agreement, your oneris
asterCard erchant Agreement, your oneris Discover erchant
Agreement and/or your oneris INTERAC erchant and Terminal
Agreement (collectively, the “ erchant Agreements”), as applicable with
oneris. It is the merchant’s responsibility to ensure that proper card
processing procedures are followed at all times. Please refer to your
erchant manuals and the Terms and Conditions of your erchant
Agreement(s) for details. The Moneris Merch nt Oper ting M nu l is
available for free download at moneris.com/manuals.
iCT250-SYT-E (03/13)
®
For more information
• On performing transactions and end-of-day processes,
please refer to the Moneris iCT250 Using Your Termin l guide
in this package.
• On all of the options available on your terminal and how
to enable them, please refer to the Moneris iCT250 Oper ting
M nu l. Visit moneris.com/manuals to download a copy.