cogeco Home Phone User manual

Welcome to Cogeco
Home Phone
Home Phone User Guide

For a complete overview of your services and phone features, you can find a downloadable PDF guide
at cogeco.ca/phonefaq
Getting started with your
Cogeco Home Phone.
Hi there.
We want to thank you for choosing Cogeco as your home phone service provider. We’re
excited to introduce you to all the convenient features that you can take advantage of with
your new phone. We’ll take you through some of the most popular features in this guide.

Voicemail Features
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Voicemail Features
Voicemail Access:
Voicemail Main Menu Keypad Shortcuts:
Voicemail Keypad Shortcuts
while listening to messages:
Change number of rings before Voicemail:
Access from home:
1. Using your keypad, enter 22#
2. Enter your password
Delete message
Pause
Save message
Fast forward
Hear all options
Repeat the message
Go to main menu
Message date and
time information
Skip message
Play your messages
Dial 23# and follow the prompts
Personal options
Access from a remote phone:
1. Dial your 10-digit home phone number
2. When you hear your voicemail greeting, press *
3. Enter your password when prompted
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Rewind
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Voicemail Keypad Shortcuts
while listening to messages:
Delete message
Pause
Save message
Fast forward
Hear all options
Repeat the message
Go to main menu
Message date and
time information
Skip message
When you hear your voicemail greeting, press
*
Rewind
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Calling Features
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Call Forwarding
To activate: *72 followed by the 10-digit phone number you wish to forward your calls to.
To deactivate: *73
Remote Access Number
Find out your remote calling access number by dialling 24# from your Cogeco Home Phone.
You can write it in the box below to keep it on hand.
Remote Access Number:
Remote Access to Call Forwarding
1. Dial your remote access number from any phone other than your home phone.
2. When you hear the welcome message, enter your Cogeco phone number and your
password, then follow the prompts.
1. Press the Flash button (this will put the first caller on hold).
2. When you hear a dial tone, dial the number of the third party.
3. When you reach the third party, press the Flash button again to continue the conversation
with all 3 parties.
You can add a third party to any call in progress:
Three-way Calling
To ensure a call does not get interrupted with call waiting, dial *70 before dialling the number
you wish to call. This feature works on a per-call basis.
Deactivating Call Waiting
To block your number from being displayed, dial *67 before dialling the number you wish
to call. This feature works on a per-call basis.
Call Display Blocking
Dial *97 to block the number of the most recent call you received. An announcement will
confirm if you activated or disabled the option. To remove a number from your call
rejection list, dial *60 and follow the prompt.
Call Blocking

Additional Calling Features
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Selective call rejection
Distinctive ringing
Selective call forwarding
Selective call acceptance
Turn the feature on/off
Add an entry
Remove one or more entries
Remove all list entries
Remove all anonymous list entries
Review the entries on your list
Add the last calling number
Activate
Deactivate
Calls in Canada, U.S. and Caribbean countries: Dial 1 before the 10-digit number
Direct International Calling: Dial 011 + Country Code + Area Code + Phone Number
Activate
Deactivate
Call Screen Features Call Screen Features Shortcut
Anonymous Call Reject
Long-distance Calling
Do Not Disturb
Certain conditions apply. Some features require a subscription. To learn what
International Calling Plans are available, please visit cogeco.ca/longdistance
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Troubleshooting Tips
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If you’re having technical difficulties, please refer to the common fixes below.
Troubleshooting Tips
If difficulties still persist after completing the above, please contact Technical Support at
1-855-701-4881. Please have the following information on hand for the Support specialist:
1. The phone numbers that cannot call your home number.
2. The numbers that cannot be called from your home phone (or, inform them if it is a
general problem with all outbound numbers).
No telephone signal/dial tone:
• If you are subscribed to Cogeco UltraFibre Internet, please
confirm that your Internet service is working. If your Internet
service is also not functioning, please contact Technical
Support regarding your account.
• If you subscribe to one phone line, make sure the phone
is plugged into port 1 labelled “TEL ½” of the multifunction
cable modem, and not port 2 labelled “TEL2.” If you
subscribe to two phone lines, make sure the phone’s second
line is plugged into port 2 labelled “TEL2.”
• If the modem is plugged into a power bar, make sure the
power bar is turned on. If it is turned off, turn it on and check
again for a dial tone.
Phone does not ring:
• Confirm that you have a dial tone.
• Dial *73 to make sure Call Forwarding is disabled.
• If you subscribe to one phone line, make sure the phone
is plugged into port 1 labelled “TEL ½” of the multifunction
cable modem, and not port 2 labelled “TEL2.” If you
subscribe to two phone lines, make sure the phone’s second
line is plugged into port 2 labelled “TEL2.”

Phone number:
Voicemail password:
If you ever require assistance, one of our Technical Support or Sales
Support specialists is available to help you 24 hours a day, 7 days a week.
Call us at 1-855-701-4881.
We’re here to help.
For additional tips and troubleshooting,
visit our FAQ page: cogeco.ca/phonefaq
Your phone information