cogeco Home Phone User manual

Get to know your Cogeco Home Phone
Home Phone User Guide
Get to know
your Cogeco
Home Phone

Get to know your Cogeco Home Phone
Getting started with
your Cogeco Home Phone
Hi there.
We want to thank you for choosing Cogeco as
your home phone service provider. We’re excited to
introduce you to all of the convenient features that
you can take advantage of with your new phone
service. We’ll take you through some of the most
popular features in this guide.
For a complete overview of your services and
phone features, go to cogeco.ca/phonefaq
Phones not provided by Cogeco.
Voicemail access
Voicemail main menu keypad shortcuts while in the main menu
Voicemail
From your home phone: From another phone:
Using your keypad, dial 22# or *98.Dial your 10-digit home phone number.
Enter your password. When you hear your voicemail greeting, press *.
Enter your password when prompted.
11
22
3
Good to know: Your spoken name is used to identify your
voicemail inbox when calling remotely and will be inserted
in an automated voicemail greeting if you do not record a
personal greeting.
Good to know: The default password will be the last 4 digits
of your Cogeco phone number. Good to know: You can also access your voicemail toll-free by
calling 1-866-669-8383 and entering your home phone number.
1 2
Play your
messages
Personal options
(change your greeting, change
your password or change your
spoken name)

Get to know your Cogeco Home Phone
Voicemail keypad shortcuts while listening to messages
Rewind 10 seconds
Replay the message
Delete message
Go to main menu
Pause
Message date
and time
Fast-forward
10 seconds
Save message
Skip message
N/A
Hear all options
N/A
1
4
7
*
2
5
8
0
3
6
9
#
Change number of rings before voicemail comes on
Good to know: Changing the number of rings to 0 will disable voicemail.
Dial 23# and follow the prompts.

Get to know your Cogeco Home Phone
Call Forwarding
Calling Features
To activate, dial *72, followed by the 10-digit phone number you wish to forward your calls to.
Here’s how to add a third party to any call in progress:
Dial your remote access number from any phone.
Press the Talk/Flash button (this will put the rst caller on hold).
When you hear a dial tone, dial the number of the third party.
When you reach the third party, press the Talk/Flash button again to continue the conversation with all 3 parties.
When you hear the welcome message, enter your Cogeco phone number and password, then follow the prompts.
While you’re away from home, follow these steps to activate call forwarding:
You can also activate your Call Forwarding remotely by calling your local remote access number. To get your remote access
number, dial 24# from your Cogeco Home Phone. You can write it in the box below to keep it on hand.
Remote Access Number:
Remote access to Call Forwarding
To deactivate, dial *73.
1
1
1
2
3
2
2
Deactivating Call Waiting
Three-Way Calling
Call Blocking
Call Display Blocking
To ensure a call doesn’t get interrupted by Call Waiting, dial *70 before dialing the number you wish to call. This feature works on
a per-call basis.
Dial *97 to block the number of the most recent call you received. You’ll hear a message conrming if you activated or disabled
the option. To remove a number from your call rejection list, dial *60 and follow the prompts.
To block your number from being displayed, dial *67 before dialing the number you wish to call. This feature works on a
per-call basis.

Get to know your Cogeco Home Phone
Call Screen features
Selective Call
Rejection
Activate ActivateDeactivate Deactivate
Add the last
calling number
Add an
entry
Distinctive
Ringing
Remove 1 or
more entries
Selective Call
Forwarding
Remove all
list entries
Remove all
anonymous list entries
Selective Call
Acceptance
Turn the feature
on/o
Review the entries
on your list
Block all calls from unknown callers. Block all incoming calls.
6
7 78 7
0#
#
6
*
6
0
0
6
3
1
0
7 87 9
1 #
1 3
8
9
4
*
* ** *
* * *
Call Screen features shortcuts
Anonymous Call Reject Do Not Disturb
Long Distance Calling
Calls in Canada, U.S. and Caribbean countries:
Dial 1 before the 10-digit number Certain conditions apply. Some features require a
subscription. To learn what International Calling Plans
are available, please visit cogeco.ca/longdistance
Direct International Calling:
Dial 011 + Country Code + Area Code + Phone Number
Block selected numbers
from calling you.
Assign special ringtones
to designated numbers.
Forward selected numbers
to another phone number.
Only accept calls from
designated numbers and
block all others.

Get to know your Cogeco Home Phone
Troubleshooting tips
Troubleshooting
If you’re having technical diculties, please refer to the common xes below.
If you’re subscribed to Cogeco Internet, please conrm that your Internet service is working. If your Internet service is also
not working, contact technical support at 1-855-701-4881.
Conrm that you have a dial tone.
If you’re subscribed to 1 phone line, make sure the phone is plugged in to port 1 (the top port if not labelled) of your modem,
and not port 2. If you’re subscribed to 2 phone lines, make sure the phone’s second line is plugged in to port 2 (the bottom
port if not labelled).
Dial *73 to make sure Call Forwarding is disabled.
If the modem is plugged in to a power bar, make sure the power bar is turned on. If it’s turned o, turn it on and check again
for a dial tone.
If you’re subscribed to 1 phone line, make sure the phone is plugged in to port 1 (the top port if not labelled) of your modem,
and not port 2. If you’re subscribed to 2 phone lines, make sure the phone’s second line is plugged in to port 2 (the bottom
port if not labelled).
If there’s no phone signal/dial tone:
If your phone isn’t ringing:
1
1
2
2
3
3
We’re here to help.
Contacting Support
If you’re still having issues after completing the steps above, contact technical support at 1-855-701-4881. Please have the
following information on hand when you call, if applicable:
For additional tips and troubleshooting, visit our FAQ page: cogeco.ca/phonefaq
For further assistance, reach out to our technical support or sales teams.
Call us at 1-800-267-9000
The phone numbers that cannot reach your home number.
The numbers that cannot be called from your home phone (or, inform us if it is a general problem with all outbound numbers).
Technical support
24 hours a day, 7 days a week
Sales and billing
Monday to Friday: 8 a.m. to 9 p.m.
Saturday and Sunday: 9 a.m. to 9 p.m.