Colop digital e-mark go Operating instructions

Operating and Maintenance Manual
COLOP e-mark go

CONTENT
INTRODUCTION 2
1LEGAL DETAILS 2
1.1 Liability 3
1.2 Intended use 3
1.3 Principle 4
2SAFETY 5
2.1 Signal words used in safety notices 5
2.2 Symbols used in safety notices 5
2.3 Residual hazards 6
2.4 Safety notices on the product 9
3DESCRIPTION 11
3.1 Scope of supply 11
3.2 Layout 12
3.3 Technical specifications and dimensions 13
3.4 Battery 14
3.5 Operating systems 14
4OPERATION AND FUNCTIONALITY 15
4.1 Transport 15
4.2 Unpacking 15
4.3 Assembly and switching on 15
4.4 Software Setup 17
4.5 WIFI connection 17
4.6 Image transfer 18
4.7 Online mode 18
4.8 Offline mode 18
4.9 Printing 18
4.10 Sleep mode 19
4.11 Warning mode 19
4.12 Light indicators and symbols 19
5SOFTWARE 22
5.1 Overview of the app 22
5.2 Printing at a glance 25
5.3 Sharing imprints 26
5.4 Continual Printing 26
6MAINTENANCE 27
6.1 Print head cleaning 27
6.2 Charging the battery 28
6.3 Changing the ink cartridge 29
6.4 Reset 31
6.5 Storage 31
6.6 Troubleshooting 32
6.7 Repairs & Return 34
6.8 Spare and wear parts 35
7SHUTDOWN AND DISPOSAL 36
8APPENDIX 39

LIST OF FIGURES
Fig. 1: Safety instructions on the underside of the e-mark go ...........................................................................................10
Fig. 2: Content......................................................................................................................................................................................................11
Fig. 3: Flex PCB....................................................................................................................................................................................................11
Fig. 4: COLOP e-mark go 1..........................................................................................................................................................................12
Fig. 5: COLOP e-mark go 2.........................................................................................................................................................................12
Fig. 6: Docking station...................................................................................................................................................................................13
Fig. 7: Insert Cartridge...................................................................................................................................................................................16
Fig. 8: App logo ..................................................................................................................................................................................................17
Fig. 9: Example test imprint with SSID and password............................................................................................................17
Fig. 10: On/off switch.......................................................................................................................................................................................18
Fig. 11: Ready to print light..........................................................................................................................................................................18
Fig. 12: Printing from left to right...........................................................................................................................................................19
Fig. 13: Light indicators..................................................................................................................................................................................19
Fig. 14: Start page ............................................................................................................................................................................................22
Fig. 15: Settings page..................................................................................................................................................................................... 23
Fig. 16: Editor.......................................................................................................................................................................................................24
Fig. 17: Editor bottom sheet......................................................................................................................................................................25
Fig. 18: How to clean the print head ...................................................................................................................................................27
Fig. 19: USB-C cable........................................................................................................................................................................................28
Fig. 20: Change ink cartridge ..................................................................................................................................................................30
Fig. 21: Reset hole.............................................................................................................................................................................................. 31
Fig. 22: Removing the battery from the e-mark go .................................................................................................................37

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VERSIONS
Version
Date
Description
0.1
13.05.2022
Draft version e-mark go
1.0
05.09.2022
Version delivered to docusolutions
1.1
28.09.2022
Updated information
2.0
05.12.2022
Print head cleaning updated
2.1
23.12.2022
Images updated
2.2
31.01.2023
Final version (with declaration of conformity)
Copyright ©
This original documentation has copyright protection. All rights, in particular the right to
reproduction and dissemination as well as translation are reserved. No part of these
instructions may be reproduced or utilized in any form by any means, electronic or
mechanical (including photocopying, microfilm, or any other process) or be saved,
processed, duplicated or distributed using any electronic system, without written permission
from COLOP Digital GmbH. Contraventions can entail prosecution under criminal law.
© 2023 COLOP Digital GmbH

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INTRODUCTION
With the COLOP e-mark go you have a product that is exemplary in terms of safety for users
and leading edge in terms of technology. In spite of this, the e-mark go may be hazardous if
used incorrectly or not as intended. We refer to potential hazards in Section 2 ‘Safety’ and
with safety notices throughout the entire documentation.
Preface
This original documentation is intended to assure safety-aware work on and with the
product. It contains safety notices that must be followed! Everybody who works with the
e-mark go must have access to this documentation and must observe the relevant
specifications and instructions. The documentation must always be complete and easily
legible.
COLOP Digital GmbH is not liable for technical or printing-related defects in this
documentation, nor will it accept any liability for damage caused directly or indirectly by the
delivery, performance or usage of this documentation.
Identification
The COLOP e-mark go is clearly identified on both the product and the packaging.
1LEGAL DETAILS
COLOP Digital GmbH
Dr.-Arming-Straße 5
A-4600 Wels
Austria
Phone: [phone]
Fax: [phone]
E-Mail: [email protected]
Website: https://emarkgo.colop.com/

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1.1 Liability
The details in this documentation describe the properties of the product without assuring
those properties.
No liability is accepted for damages that arise from:
Unintended use of the product.
Failure to follow the documentation.
Improper work on and with the product.
Operating the product while in a defective condition.
Defective monitoring of parts of the product that are subject to wear.
Improperly conducted repair work.
Unauthorized modification of the product.
Natural disasters, the action of foreign bodies and force majeure.
1.2 Intended use
The COLOP e-mark go, hereafter referred to as e-mark go, is a mobile handheld printer. The
device can be operated by smartphone or tablet. It can make imprints directly on a variety of
absorbent surfaces including paper or cardboard. The e-mark go is suitable for making
individual imprints and for occasional multiple use.
The multicolour ink cartridge (CMY) uses inkjet technology. Surface navigation and/or speed
control is managed by an optical sensor. The printing content is sent to the device directly
from an application (app). Transfer is via a WIFI connection from a smartphone or tablet.
Printing begins automatically if the e-mark go is in print mode and the device is moved over
the printing surface by hand. If rotation or height of the device above the surface exceeds a
maximum range, printing is interrupted. When returned to the normal range, printing
restarts.
The e-mark go must be returned to the docking station after each use. The last saved imprint
can also be saved on the device so that it can be used without the app (offline mode). The
rechargeable battery (supplied) is recharged using the USB-C cable (supplied). Only use
original replacement ink cartridges.
After extended periods between uses, the ink cartridge must undergo a cleaning cycle. The
e-mark go should be used at least once a month.

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Target groups and previous knowledge
Users are able to recharge the e-mark go with the USB-C cable (supplied) and replace ink
cartridges. Users are not authorised to carry out repairs on the product.
Inspection and maintenance and/or repairs must only be carried out by qualified
electricians.
The content and purpose of this documentation
Users can download this original Operating and Maintenance Manual at
https://emarkgo.colop.com/usermanual for information.
This documentation contains the relevant information for e-mark go assembly,
commissioning, operation, maintenance and disposal. This documentation is intended to
ensure hazard-free work with the e-mark go.
Compliance with the instructions contained within this document enables hazard-free
working and avoids damaging the e-mark go.
Limits of use
The limits of use for the e-mark go are defined as follows:
The device is intended for use in enclosed, clean and dry areas (offices, warehouses,
private residences)
Horizontal place of use on level, firm ground
Ambient temperature: +59 °F to 95 °F / 15 °C to 35 °C
Humidity range 5 % to 100 % (storage 5 % to 80 %)
The e-mark go is a marking device to print imprints sent via a software application
It can print directly onto a variety of absorbent surfaces including standard paper,
cardboard, fabric, wood, cork, dry wall, high-gloss paper, photo paper and other
surfaces with special coatings.
The e-mark go is fitted with a LED positioning indicator to visualise the printing area.
The rechargeable battery of the e-mark go is recharged using the USB-C cable.
1.3 Principle
This product incorporates state-of-the-art technology and complies with applicable health
and safety regulations. Nonetheless, the following hazards can arise as a result of incorrect
transport, improper use, or failure to observe the safety instructions contained in this
Operating and Maintenance Manual or in the event of misuse:
fatal or serious injury to users or third parties
damage to the product and other items of capital equipment
impairment to the efficient operation of the product

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2SAFETY
The user of the e-mark go is responsible for complying with safety-related information in this
documentation.
2.1 Signal words used in safety notices
DANGER!
A safety notice with the signal word DANGER points to an
immediately threatening hazard to the life and limb of people!
This signal word denotes a hazard with a high level of risk, which, if
not avoided, can result in death or serious injury.
WARNING!
A safety notice with the signal word WARNING denotes a
dangerous situation that could cause personal injury (of a serious
nature) and may cause damage to items of capital equipment!
This signal word denotes a hazard with a moderate level of risk,
which, if not avoided, can result in death or serious injury.
CAUTION!
A safety notice with the signal word CAUTION denotes a
potentially hazardous situation that can result in slight injuries or
damage to items of capital equipment!
This signal word denotes a hazard with a low level of risk, which, if
not avoided, can result in minor or moderate injury.
NOTICE
A safety notice with the signal word NOTICE denotes a situation
that could result in damage to items of capital equipment!
This signal word denotes a hazard, which, if not avoided, can result
in damage to items of capital equipment or damage to the device.
2.2 Symbols used in safety notices
General warning symbol, this symbol warns of risks of injury.
Follow all measures designated with this warning symbol to
prevent serious or fatal injuries!
This safety notice draws attention to the possible hazards of
electrical voltage.
This safety notice draws attention to possible hazards of hot
surfaces!

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Reference to the obligation to read the Operating Manual!
Danger symbol for environmentally hazardous substances
Notice relating to additional information and/or to cross
references!
2.3 Residual hazards
Even when the greatest care and attention is paid to the design and build of the product,
and when full account is taken of safety-related factual content, residual hazards can still
exist, which were evaluated in a risk assessment.
DANGER!
Hazard from electric shock. There is a risk of a fatal electric shock
in wet conditions.
Never handle the charger mains plug with wet hands. Never use
the device in humid areas. Never expose the battery and charger,
including USB port, to water and/or rain.
WARNING!
Danger of suffocation from plastic film.
The packaging is not a toy. Dispose of packaging materials
immediately and in an environmentally appropriate manner.
WARNING!
Risk of asphyxiation from small parts for children below the age
of three.
The device is not a toy. Do not leave children alone with the device
unsupervised.

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WARNING!
Hazard from cleaning.
NEVER use inflammable substances near the e-mark go. This may
cause a fire or an electric shock.
Cleaning the outside of the e-mark go:
- Ensure that the mains cable of the e-mark go charger has been
removed from the socket and the device is switched off.
- Use neutral cleaning agent. Using liquids such as thinners or
petrol damages the outer surface of the e-mark go.
- Do NOT use cleaning agents containing ammonia.
WARNING!
Hazard from damaged electrical components or damaged
insulation.
In the event the device, housing or insulation is damaged, stop
using the device and have it tested and repaired by an electrician
or the manufacturer's customer service.
WARNING!
Hazard from rechargeable batteries (short-circuit, overheating,
fire).
- Do not expose lithium batteries to heat, cold or water (do not
leave in direct sunlight or charge or store outdoors).
- Do not (forcibly) open or expose to large impacts or shocks.
- Only use charging systems as recommended by the manufacturer.
- The manufacturer's safety instructions must be complied with
throughout the entire disposal process.
- Battery contacts (outside the device) must not come into contact
with metallic objects such as coins or keys to prevent a short
circuit.
- The marking device and/or rechargeable battery must never get
wet.
- Burning batteries can cause blow-outs, causing a battery to be
blown away. Battery fires give off extremely thick, particularly toxic
smoke.
- Following extended periods in storage or before taking to a
collection point, the poles on lithium rechargeable batteries should
be covered with adhesive tape to prevent short circuits. Maximum
protected storage, e. g. in the original packaging and quick deposit
in a collection point are recommended.
- Visually damaged, overheated or blown out batteries must not be
reused and must not be stored in the house, flat or garage.

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WARNING!
Hazard posed by improper use.
Read the Operating Manual before switching on the device. Pay
attention to all safety notices. The Operating Manual must be kept!
CAUTION!
Hazard from hot surfaces.
Immediately after using the e-mark go, certain parts can be hot. Do
not touch the print head on the underside of the marking device.
Leave to cool before replacing.
CAUTION!
Hazard from hot surfaces.
Pay attention when cleaning the print head. Never touch the print
head directly.
CAUTION!
Possible hazard from substances, slight eye and skin irritation
from ink.
Do not direct the print head towards the eyes, face or skin. Do not
open the ink cartridges. Do not swallow! Keep ink cartridge out of
the reach of children.
CAUTION!
Risk of explosion if battery is replaced by an incorrect type.
Dispose of used batteries according to the instructions.
NOTICE
Only insert the cartridge when the e-mark go is switched off and
avoid any contact with the contacts on the flex PCB!

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NOTICE
Always return the e-mark go to the docking station to prevent the
print head from drying out and damaging the e-mark go.
NOTICE
Packaging materials (paper, plastic) must be disposed of separately.
Dispose of components of the device in accordance with legislative
stipulations. Dispose of materials separately and recycle as much as
possible.
Consumable materials like ink cartridges must be disposed of in
accordance with the respective regulations.
Electrical components of the product must be sent for recycling as
waste of electrical or electronic equipment. Dispose of batteries at
collection points in accordance with legislation.
NOTICE
The electrical components of the product must be sent for recycling
as waste of electrical or electronic equipment.
2.4 Safety notices on the product
Safety notice panels are fitted to the product to draw attention to potential hazards. Always
pay attention to and comply with the safety designation instructions on the product. During
the service life of the product, if the safety designation label fades or gets damaged, you
must shut down the product.
The pictograms for warnings, prohibitions and stipulations on the product, together with
their meaning:
Pictograms
Location
Designation
Description
Underside
Printer
Warning: hot
surface.
The print head surface may become hot.
Do not touch the print head!
Battery,
cartridge,
e-mark go
Indications on
disposing of
electronic waste
Dispose of the appliance in accordance
with legislation and recycle wherever
possible.

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Fig. 1: Safety instructions on the underside of the e-mark go

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3DESCRIPTION
3.1 Scope of supply
Fig. 2: Content
The packaging of the e-mark go contains the handheld printer with a build-in rechargeable
battery (1), docking station (2), ink cartridge (3), USB-C cable for charging (4), the Quick
Setup Guide (5), the Tips and Tricks brochure (6) and the Safety Notes (7).
The mobile handheld printer comprises the housing with a door on the front that can be
opened (access to compartment for ink cartridge), an on/off switch on the underside, a USB-
C port, LED indicator lights on the top and on the left as well as on the right side, sliding
wheels on the underside for stable movement, magnets
for secure docking, a light sensor for position guiding and
a WIFI module.
The docking station comprises rubber lips and flap to
prevent the ink cartridge from drying out.
The ink cartridge is packaged separately and must be
inserted before use.
Fig. 3: Flex PCB
NOTICE
Only insert the cartridge when the e-mark go is switched off and avoid
any contact with the contacts on the flex PCB!

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3.2 Layout
Fig. 4: COLOP e-mark go 1
Fig. 5: COLOP e-mark go 2
Printing area visualised
by two LEDs for easier
orientation
USB-C port for
charging
Indicator lights –
battery, printing,
WIFI status
Sliding wheels for a
smooth movement
Print head of the
cartridge
Optical sensor –
is detecting the
movement
On/off switch

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Fig. 6: Docking station
3.3 Technical specifications and dimensions
Technical specifications of the e-mark go
Weight
178 g (approx. 408 g incl. packaging)
Dimensions L x W x H
2.89” x 2.15” x 2.74” /
73.5 x 54.5 x 69.7 mm
Rechargeable battery
7.4 V Li-Ion with 800 mAh
Energy content of battery:
5.92 Wh
Power consumption from USB while
charging:
438 mA
WIFI interface
WIFI IEEE 802.11b, IEEE 802.11g, IEEE 802.11n
USB interface
USB-C
Optimum print speed
4 in/s
0.1 m/s
Maximum print speed
11 ¾ in/s
0.3 m/s
Print quality
600 dpi
Print head 3-colour (cyan, magenta,
yellow)
COLOP 3-color Ink Cartridge C2 (3UB55A)
Storage temperature range
41 °F to 122 °F /
5 °C to 50 °C
Operating temperature range
59 °F to 95 °F /
15 °C to 35 °C
Non-operating humidity range
20 to 80 %
Print on absorbent surfaces such as
Plain paper, cardboard, fabric, wood, cork, dry
wall, high-gloss paper, photo paper
Magnets for
the perfect fit
Cap to prevent your
cartridge from drying out

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3.4 Battery
The lithium ion rechargeable battery lasts for up to 3.6 hours of continuous printing and can
be recharged approximately 1,000 times. Battery charging takes up to around 3.25 hours
from 0 % to 100 %.
3.5 Operating systems
The COLOP e-mark go app is available for mobile devices using Android and iOS. Please
check the following site for the compatible versions:
https://emarkgo.colop.com/osversion
Please always make sure to use the latest software version. There may be issues with
previous versions and certain functions may be limited.

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4OPERATION AND FUNCTIONALITY
4.1 Transport
When transporting the product, please use the original packaging.
4.2 Unpacking
Carefully remove the e-mark go from the packaging. Keep the original packaging for storing
or transporting the e-mark go. Dispose of other packaging materials appropriately. Never let
children play with the packaging or with parts of it, since there is a risk of asphyxiation from
small parts or plastic film.
WARNING!
Danger of suffocation from plastic film. Risk of suffocation from
small parts for children below the age of three.
The packaging is not a toy. Dispose of packaging materials
immediately and in an environmentally appropriate manner.
The ink cartridge is packaged separately. It must be inserted before using for the first time.
NOTICE
Only insert the cartridge when the e-mark go is switched off and
avoid any contact with the contacts on the flex PCB!
4.3 Assembly and switching on
Check the following points before commissioning:
Visual inspection
Ensure that the Quick Setup Guide is legible and is available in full.
Are all product parts present? -docking station, e-mark go body, ink cartridge, USB
cable, the Quick Setup Guide, Tips and Tricks and Safety Notes
Is the product damage-free? Look for any deformations and cracks on the housing, cable
damage, in particular.
The product must not go into operation if it has any visible defects or signs of damage.

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Commissioning
1. Remove the e-mark go from the packaging.
2. Remove the ink cartridge from the packaging and dispose of the packaging
responsibly.
3. Pull off the strip from the print head and dispose of responsibly.
4. Insert ink cartridge
-Lift the e-mark go out of the docking station.
-Open the front door of the e-mark go.
-Insert the cartridge.
NOTICE
Only insert the cartridge when the e-mark go is switched off and avoid
any contact with the contacts on the flex PCB!
5. Close the front door
6. ALWAYS place the e-mark go in the docking station.
Fig. 7: Insert Cartridge

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NOTICE
ALWAYS place the e-mark go in the docking station after use.
Otherwise, the print head dries out, affecting print quality.
If the e-mark go is not placed in the docking station immediately:
-switched on: a warning signal sounds (return to docking
station!)
-switched off: NO warning signal sounds
4.4 Software Setup
1. Download the e-mark go app and install it on the mobile device.
https://emarkgo.colop.com/appdownload
Fig. 8: App logo
2. Create an account/login or continue without login
3. Type in the login code you received via e-mail
4. Accept the Privacy Policy and the Terms and Conditions and click on “Confirm code”
5. The start screen will open
4.5 WIFI connection
Setting up the connection between your device and the app starts with entering SSID and
password.
1. Pay attention that the WIFI on your smartphone or tablet is switched on
2. Open the e-mark go app
3. Click on “Setup e-mark go” on the start screen
4. Read the information carefully and click on “Connect”
5. Click on “Scan QR code”, scan the QR code and click on “Connect” or manually enter
the SSID and password that came with your e-mark go (to be found on the label, the
presaved imprint or the imprint after a reset (Fig. 9)
6. On iOS devices you will be asked to join the WIFI connection the e-mark go generates
- click “Join”
Fig. 9: Example test imprint with SSID and password
emarkgo123456
12345678