Colop digital e-mark go Operating instructions

Operating and Maintenance Manual
COLOP e-mark go

CONTENT
INTRODUCTION 2
1LEGAL DETAILS 2
1.1 Liability 3
1.2 Intended use 3
1.3 Principle 4
2SAFETY 5
2.1 Signal words used in safety notices 5
2.2 Symbols used in safety notices 5
2.3 Residual hazards 6
2.4 Safety notices on the product 9
3DESCRIPTION 11
3.1 Scope of supply 11
3.2 Layout 12
3.3 Technical specifications and dimensions 13
3.4 Battery 14
3.5 Operating systems 14
4OPERATION AND FUNCTIONALITY 15
4.1 Transport 15
4.2 Unpacking 15
4.3 Assembly and switching on 15
4.4 Software Setup 17
4.5 WIFI connection 17
4.6 Image transfer 18
4.7 Online mode 18
4.8 Offline mode 18
4.9 Printing 18
4.10 Sleep mode 19
4.11 Warning mode 19
4.12 Light indicators and symbols 19
5SOFTWARE 22
5.1 Overview of the app 22
5.2 Printing at a glance 25
5.3 Sharing imprints 26
5.4 Continual Printing 26
6MAINTENANCE 27
6.1 Print head cleaning 27
6.2 Charging the battery 28
6.3 Changing the ink cartridge 29
6.4 Reset 31
6.5 Storage 31
6.6 Troubleshooting 32
6.7 Repairs & Return 34
6.8 Spare and wear parts 35
7SHUTDOWN AND DISPOSAL 36
8APPENDIX 39

LIST OF FIGURES
Fig. 1: Safety instructions on the underside of the e-mark go ...........................................................................................10
Fig. 2: Content......................................................................................................................................................................................................11
Fig. 3: Flex PCB....................................................................................................................................................................................................11
Fig. 4: COLOP e-mark go 1..........................................................................................................................................................................12
Fig. 5: COLOP e-mark go 2.........................................................................................................................................................................12
Fig. 6: Docking station...................................................................................................................................................................................13
Fig. 7: Insert Cartridge...................................................................................................................................................................................16
Fig. 8: App logo ..................................................................................................................................................................................................17
Fig. 9: Example test imprint with SSID and password............................................................................................................17
Fig. 10: On/off switch.......................................................................................................................................................................................18
Fig. 11: Ready to print light..........................................................................................................................................................................18
Fig. 12: Printing from left to right...........................................................................................................................................................19
Fig. 13: Light indicators..................................................................................................................................................................................19
Fig. 14: Start page ............................................................................................................................................................................................22
Fig. 15: Settings page..................................................................................................................................................................................... 23
Fig. 16: Editor.......................................................................................................................................................................................................24
Fig. 17: Editor bottom sheet......................................................................................................................................................................25
Fig. 18: How to clean the print head ...................................................................................................................................................27
Fig. 19: USB-C cable........................................................................................................................................................................................28
Fig. 20: Change ink cartridge ..................................................................................................................................................................30
Fig. 21: Reset hole.............................................................................................................................................................................................. 31
Fig. 22: Removing the battery from the e-mark go .................................................................................................................37

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VERSIONS
Version
Date
Description
0.1
13.05.2022
Draft version e-mark go
1.0
05.09.2022
Version delivered to docusolutions
1.1
28.09.2022
Updated information
2.0
05.12.2022
Print head cleaning updated
2.1
23.12.2022
Images updated
2.2
31.01.2023
Final version (with declaration of conformity)
Copyright ©
This original documentation has copyright protection. All rights, in particular the right to
reproduction and dissemination as well as translation are reserved. No part of these
instructions may be reproduced or utilized in any form by any means, electronic or
mechanical (including photocopying, microfilm, or any other process) or be saved,
processed, duplicated or distributed using any electronic system, without written permission
from COLOP Digital GmbH. Contraventions can entail prosecution under criminal law.
© 2023 COLOP Digital GmbH

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INTRODUCTION
With the COLOP e-mark go you have a product that is exemplary in terms of safety for users
and leading edge in terms of technology. In spite of this, the e-mark go may be hazardous if
used incorrectly or not as intended. We refer to potential hazards in Section 2 ‘Safety’ and
with safety notices throughout the entire documentation.
Preface
This original documentation is intended to assure safety-aware work on and with the
product. It contains safety notices that must be followed! Everybody who works with the
e-mark go must have access to this documentation and must observe the relevant
specifications and instructions. The documentation must always be complete and easily
legible.
COLOP Digital GmbH is not liable for technical or printing-related defects in this
documentation, nor will it accept any liability for damage caused directly or indirectly by the
delivery, performance or usage of this documentation.
Identification
The COLOP e-mark go is clearly identified on both the product and the packaging.
1LEGAL DETAILS
COLOP Digital GmbH
Dr.-Arming-Straße 5
A-4600 Wels
Austria
Phone: [phone]
Fax: [phone]
E-Mail: [email protected]
Website: https://emarkgo.colop.com/

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1.1 Liability
The details in this documentation describe the properties of the product without assuring
those properties.
No liability is accepted for damages that arise from:
Unintended use of the product.
Failure to follow the documentation.
Improper work on and with the product.
Operating the product while in a defective condition.
Defective monitoring of parts of the product that are subject to wear.
Improperly conducted repair work.
Unauthorized modification of the product.
Natural disasters, the action of foreign bodies and force majeure.
1.2 Intended use
The COLOP e-mark go, hereafter referred to as e-mark go, is a mobile handheld printer. The
device can be operated by smartphone or tablet. It can make imprints directly on a variety of
absorbent surfaces including paper or cardboard. The e-mark go is suitable for making
individual imprints and for occasional multiple use.
The multicolour ink cartridge (CMY) uses inkjet technology. Surface navigation and/or speed
control is managed by an optical sensor. The printing content is sent to the device directly
from an application (app). Transfer is via a WIFI connection from a smartphone or tablet.
Printing begins automatically if the e-mark go is in print mode and the device is moved over
the printing surface by hand. If rotation or height of the device above the surface exceeds a
maximum range, printing is interrupted. When returned to the normal range, printing
restarts.
The e-mark go must be returned to the docking station after each use. The last saved imprint
can also be saved on the device so that it can be used without the app (offline mode). The
rechargeable battery (supplied) is recharged using the USB-C cable (supplied). Only use
original replacement ink cartridges.
After extended periods between uses, the ink cartridge must undergo a cleaning cycle. The
e-mark go should be used at least once a month.

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Target groups and previous knowledge
Users are able to recharge the e-mark go with the USB-C cable (supplied) and replace ink
cartridges. Users are not authorised to carry out repairs on the product.
Inspection and maintenance and/or repairs must only be carried out by qualified
electricians.
The content and purpose of this documentation
Users can download this original Operating and Maintenance Manual at
https://emarkgo.colop.com/usermanual for information.
This documentation contains the relevant information for e-mark go assembly,
commissioning, operation, maintenance and disposal. This documentation is intended to
ensure hazard-free work with the e-mark go.
Compliance with the instructions contained within this document enables hazard-free
working and avoids damaging the e-mark go.
Limits of use
The limits of use for the e-mark go are defined as follows:
The device is intended for use in enclosed, clean and dry areas (offices, warehouses,
private residences)
Horizontal place of use on level, firm ground
Ambient temperature: +59 °F to 95 °F / 15 °C to 35 °C
Humidity range 5 % to 100 % (storage 5 % to 80 %)
The e-mark go is a marking device to print imprints sent via a software application
It can print directly onto a variety of absorbent surfaces including standard paper,
cardboard, fabric, wood, cork, dry wall, high-gloss paper, photo paper and other
surfaces with special coatings.
The e-mark go is fitted with a LED positioning indicator to visualise the printing area.
The rechargeable battery of the e-mark go is recharged using the USB-C cable.
1.3 Principle
This product incorporates state-of-the-art technology and complies with applicable health
and safety regulations. Nonetheless, the following hazards can arise as a result of incorrect
transport, improper use, or failure to observe the safety instructions contained in this
Operating and Maintenance Manual or in the event of misuse:
fatal or serious injury to users or third parties
damage to the product and other items of capital equipment
impairment to the efficient operation of the product

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2SAFETY
The user of the e-mark go is responsible for complying with safety-related information in this
documentation.
2.1 Signal words used in safety notices
DANGER!
A safety notice with the signal word DANGER points to an
immediately threatening hazard to the life and limb of people!
This signal word denotes a hazard with a high level of risk, which, if
not avoided, can result in death or serious injury.
WARNING!
A safety notice with the signal word WARNING denotes a
dangerous situation that could cause personal injury (of a serious
nature) and may cause damage to items of capital equipment!
This signal word denotes a hazard with a moderate level of risk,
which, if not avoided, can result in death or serious injury.
CAUTION!
A safety notice with the signal word CAUTION denotes a
potentially hazardous situation that can result in slight injuries or
damage to items of capital equipment!
This signal word denotes a hazard with a low level of risk, which, if
not avoided, can result in minor or moderate injury.
NOTICE
A safety notice with the signal word NOTICE denotes a situation
that could result in damage to items of capital equipment!
This signal word denotes a hazard, which, if not avoided, can result
in damage to items of capital equipment or damage to the device.
2.2 Symbols used in safety notices
General warning symbol, this symbol warns of risks of injury.
Follow all measures designated with this warning symbol to
prevent serious or fatal injuries!
This safety notice draws attention to the possible hazards of
electrical voltage.
This safety notice draws attention to possible hazards of hot
surfaces!

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Reference to the obligation to read the Operating Manual!
Danger symbol for environmentally hazardous substances
Notice relating to additional information and/or to cross
references!
2.3 Residual hazards
Even when the greatest care and attention is paid to the design and build of the product,
and when full account is taken of safety-related factual content, residual hazards can still
exist, which were evaluated in a risk assessment.
DANGER!
Hazard from electric shock. There is a risk of a fatal electric shock
in wet conditions.
Never handle the charger mains plug with wet hands. Never use
the device in humid areas. Never expose the battery and charger,
including USB port, to water and/or rain.
WARNING!
Danger of suffocation from plastic film.
The packaging is not a toy. Dispose of packaging materials
immediately and in an environmentally appropriate manner.
WARNING!
Risk of asphyxiation from small parts for children below the age
of three.
The device is not a toy. Do not leave children alone with the device
unsupervised.

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WARNING!
Hazard from cleaning.
NEVER use inflammable substances near the e-mark go. This may
cause a fire or an electric shock.
Cleaning the outside of the e-mark go:
- Ensure that the mains cable of the e-mark go charger has been
removed from the socket and the device is switched off.
- Use neutral cleaning agent. Using liquids such as thinners or
petrol damages the outer surface of the e-mark go.
- Do NOT use cleaning agents containing ammonia.
WARNING!
Hazard from damaged electrical components or damaged
insulation.
In the event the device, housing or insulation is damaged, stop
using the device and have it tested and repaired by an electrician
or the manufacturer's customer service.
WARNING!
Hazard from rechargeable batteries (short-circuit, overheating,
fire).
- Do not expose lithium batteries to heat, cold or water (do not
leave in direct sunlight or charge or store outdoors).
- Do not (forcibly) open or expose to large impacts or shocks.
- Only use charging systems as recommended by the manufacturer.
- The manufacturer's safety instructions must be complied with
throughout the entire disposal process.
- Battery contacts (outside the device) must not come into contact
with metallic objects such as coins or keys to prevent a short
circuit.
- The marking device and/or rechargeable battery must never get
wet.
- Burning batteries can cause blow-outs, causing a battery to be
blown away. Battery fires give off extremely thick, particularly toxic
smoke.
- Following extended periods in storage or before taking to a
collection point, the poles on lithium rechargeable batteries should
be covered with adhesive tape to prevent short circuits. Maximum
protected storage, e. g. in the original packaging and quick deposit
in a collection point are recommended.
- Visually damaged, overheated or blown out batteries must not be
reused and must not be stored in the house, flat or garage.