Comcast High-Speed2go Application guide

Device User Manual
4G Mobile Broadband Device

3 Welcome
6 Tips Before Starting
7 Windows OS
15 Mac OS X
26 Important Safety Information
28 Regulatory Approvals
30 Specifications
32 Notifications
33 Customer Limited Warranty
Contents
2

3
Here’s your new 4G Mobile Broadband device!
With the 4G Mobile Broadband device and
High-Speed 2go™service, you can connect to the
Internet from virtually anywhere you work and play.
If you have not yet signed up for High-Speed 2go,
please call 1-800-COMCAST (1.800.266.2278) or
go to http://www.comcast.com/highspeed2go
to establish service before installation.
Welcome

4
Package Contents
This 4G Mobile Broadband device package contains the
following components:
• 4G Mobile Broadband Device
• Device User Manual
• Comcast Connection Manager Installation CD
• USB Extension Cable
Note: The USB extension cable can assist in improving
connection strength as well as providing an
alternative means of connecting your Mobile
Broadband device to your USB port.

5
Minimum Requirements
Hardware/Software Windows®Mac OS X
USB one active port one active port
Operating System Windows®7, Vista,
and XP Service Pack 2
(SP2) or later
Mac OS X v10.5,
Mac OS X v10.6
Processor 1 GHz
(Windows®7, Vista)
300 MHz (XP)
867 MHz (Intel-based)
RAM 2GB (Windows®7)
1 GB (Vista)
256 MB (XP)
512 MB
Hard Drive Space 100 MB 100 MB
Browser(s) IE 7 (Windows®7,
Vista)
IE 5.5 (XP)
Safari (most current
available version is
recommended)
Note: While other browsers are supported by the
Comcast Connection Manager, the browsers listed
above must be installed on your laptop for optimal
Comcast Connection Manager performance.
Also, High-Speed 2go works only with 32-bit mode
versions of the Mac Operating Systems.

• Close any programs or files that are open, for your
laptop may require restart once installation is completed
for the Comcast Connection Manager.
• Do not insert your device until you have installed
the Comcast Connection Manager. Your device will
not operate properly or connect to the network without
installing the Comcast Connection Manager first.
• To begin installation, stay connected to the
Internet unless these instructions indicate
otherwise.
Tips Before Starting
6

7
Install
These steps are for installing the Comcast Connection
Manager (CCM) on your PC laptop.
• Insert the Comcast Connection Manager Installation
CD into your laptop.
• If you don’t have a CD, you can download the
software by going to
http://customer.comcast.com/highspeed2go.
In the Quick Links section, under Comcast Connection
Manager, select Windows™7, Vista, XP (SP2 or later).
• If your computer automatically starts running the CD,
follow the on-screen instructions for installation and
configuration.
• If your computer does not automatically install the
software from the CD:
• Browse to the CD drive of My Computer and double
click on the CD drive icon. Then, double-click on the
Setup.exe icon to begin installation.
• Click on Run in the File Download—Security Warning
box to launch the installation process.
Windows OS

8
Windows: Install
continued
• As your laptop automatically starts running the
installation, follow the on-screen instructions.
• The InstallShield Wizard box displays. Click Next to
continue the installation process.
• Read the Service Agreement. If you accept the
terms, click on I accept the terms in the Service
Agreement. Click Next to continue the installation
process. If you do not accept the terms, you will not
be able to install the Comcast Connection Manager.
(Sample Screen- Latest Version of the Comcast Connection Manager Will Display)
(Sample Screen – Latest version of the Service Agreement Will Display)

9
• Click Next in the Destination Folder box to accept the
default destination installation folder (recommended). Or,
click on “Change” to browse to a different destination
folder. Then, click Next.
• Click Install to run the installation process.
The Installing Comcast Connection Manager progress
indicator displays.
Windows: Install
continued

10
• Click Finish in the InstallShield Wizard Completed box
to complete the installation. It is recommended that you
leave the following default settings checked: “Launch
Comcast Connection Manager” and “Use this as my
default Wi-Fi management utility.”
• The Comcast Connection Manager launches
automatically when installation is complete.
• Proceed to Insert.
Windows: Install
continued

11
• Disconnect from the Internet.
• Flip the USB plug on the Mobile Broadband device out,
and insert it into the USB port on your laptop.
• Windows automatically detects the 4G Mobile
Broadband device. When finished, a message similar
to “Your device is ready to use” or “Your new hardware
is installed and ready to use” may display in your
system tray.
• Allow at least two minutes for the device installation
process.
• Proceed to Connect.
Windows: Insert

The Comcast Connection Manager (CCM) should
automatically connect to the Mobile 4G network.
• Within 2-3 minutes, the CCM should display
“Connected” in the Status column for Mobile 4G.
Note: If you experience any issues connecting with
your device, please refer to the Windows:
Troubleshooting section in this guide.
Windows: Connect
12

13
1. Click on Help from the Comcast Connection Manager
main menu. Then, click on Help again.
2. The Help Contents panel displays.
Click on a book symbol (shown below) to access a Help
topic, or click the “Index” or “Search” panels to look up
a Help topic.
Windows: Troubleshooting

3. You can also refer to the Comcast Connection Manager
User Manual, available within the Comcast Connection
Manager program folder on your laptop.
4. Explore Frequently Asked Questions on our
Customer Central webpage at
http://customer.comcast.com/highspeed2go.
If you continue to have issues with your Mobile Broadband
device or Comcast Connection Manager, please Contact
Customer Care at 1.866.206.2182.
Windows: Troubleshooting
continued
14

15
Install
These steps are for installing the Comcast Connection
Manager (CCM) on your Apple®laptop.
• Download the software by going to
http://customer.comcast.com/highspeed2go.
In the Quick Links section, under Comcast Connection
Manager, select Mac OS X v10.5 and v10.6.
• The Comcast Connection Manager will self-launch,
depending on your browser setting. If it does not self-
launch, locate the application in the Downloads folder,
within Finder, on your Mac.
• Upon launching, a pop-up box will open and state “This
package will run a program to determine if the software
can be installed.” Click Continue to begin
the installation process.
Mac OS X

• The Install CCM box displays. Click Continue.
• The Service Agreement displays. Click Continue.
Mac OS X: Install
continued
16

Mac OS X: Install
continued
• Select Read License to read Service Agreement
(optional). Click Agree to accept licensing terms and
allow installation to proceed.
• Click on the disk icon.
Then, click Continue.
17

18
Mac OS X: Install
continued
• Click Install to accept the default installation location
(recommended).
• You are prompted to enter your password (if you did not
set up a password on your laptop, do not type an entry).
Click OK.

Mac OS X: Install
continued
• A warning states that your laptop will automatically
restart upon completion of the installation. If restarting
your laptop is okay, click Continue Installation
(otherwise, you must select “Cancel” and install
CCM later).
• Please wait for the installation to finish.
19

20
Mac OS X: Install
continued
• After a successful installation, click Restart and your
laptop will automatically restart.
• Disconnect from the Internet.
• Proceed to Insert.