Comdial FX Series Operating and maintenance instructions

Digital Communications System
General Description for the
Passive Backplane-based
System Computer
Printed in U.S.A. GCA40–216.01
10/98
FX
S
R
ISO 9001 Certified

Comdial strives to design the features in our communications systems to
be fully interactive with one another. However, this is not always possible,
as the combinations of accessories and features are too varied and extensive
to insure total feature compatibility. Accordingly, some features identified
in this publication will not operate if some other feature is activated.
Comdial disclaims all liability relating to feature non-compatibility or
associated in any way with problems which may be encountered by
incompatible features. Notwithstanding anything contained in this
publication to the contrary, Comdial makes no representation herein as to
the compatibility of features.




Contents
1. Introducing The FX Series CTI Server............................................. 1–1
Using This Publication........................................................................................................1–1
Understanding The FX Series CTI Server......................................................................... 1–1
Introducing The CTI Applications......................................................................................1–2
2. Reviewing The Hardware....................................................................2–1
Understanding The FX Series CTI Server......................................................................... 2–1
Locating The Computer Components.................................................................................2–2
Understanding The Software Key...................................................................................... 2–3
Cabinet Mounting Considerations.......................................................................................2–4
3. Connecting The FX Series CTI Components ....................................3–1
Connecting The External Components ...............................................................................3–1
Connecting The Internal Components ................................................................................3–2
Connecting The Application Cables ...................................................................................3–3
Connecting The Computer Power Supply...........................................................................3–4
4. Knowing The FX Series CTI Specifications ..................................... 4–1
General Computer Specifications .......................................................................................4–1
Interrupt/Application Matrix...............................................................................................4–3
Communications Port Configurations................................................................................ 4–3
Summary Of System Settings .............................................................................................4–4
Index.........................................................................................................i1
General Description GCA40–216
Contents iii

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Introducing The FX Series CTI
Server
Using This Publication
This General Description provides an overview of the computer portion of the FX Series system.
The General Description contains four sections. Use the following list as a guide for finding what you
need in this book.
•Section One,Introducing The FX Series CTI Server, gives you a general overview of the
computer and its capabilities.
•Section Two,Previewing The Hardware, details the hardware associated with the FX Series
system computer. This chapter includes descriptions, product code numbers, and the installation
locations for each component.
•Section Three, Connecting The FX Series CTI Server, describes some basic installation
instructions and cable connections.
•Section Four, Knowing The Specifications, lists all of the product codes and specifications for
the FX Series system computer.
Understanding The FX Series CTI Server
The FX Series system consists of two parts—the computer portion and the telephony portion (you will
find the telephony portion documented in a separate publication and not discussed here). In the computer
portion of the FX Series system, the equipment cabinet provides:
•a passive backplane,
•a single-board computer
•power supply,
•disk drives,
•application-specific circuit cards that connect to the passive backplane.
Introducing The FX Series CTI Server 1–1
General Description GCA40–216
1

The FX Series system’s individual telephony and computer components integrate into an effective
platform for computer/telephony integration (CTI) applications. While the telephony portion alone
provides cost-effective voice communications, the computer portion enhances that communications with
applications that maximize the telephone system’s features.
Introducing The CTI Applications
While new innovative CTI applications become available every day, currently available applications that
make effective use of the FX Series system’s CTI capability include those listed below.
The FX Series CTI platform includes these applications as an integral part of the system. To activate an
application, an installing agent merely purchases the application from Comdial and then receives a user
number that enables the software key to unlock the feature.
•wideopen.office—This application is a Telephony Services Application Programming Interface
(TSAPI) -compliant server that allows TSAPI applications (such as FastCall Professional,
wideopen.call, and wideopen.group) to connect and communicate with the FX Series system. In
addition to the application software, the system requires a network interface card and serial port
expansion card to support the wideopen.office application.
•Versatile Voice Processing (VVP)—VVP is a full-featured voice mail system application that
provides users with advanced message handling capability. VVP includes the operating software
and a voice card to support its operation.
Along with the special-purpose, key-activated CTI applications listed above, the FX Series system
computer includes off-the-shelf software listed below:
•Windows NToperating system software—Microsoft Corporation, Redmond, WA
•pcANYWHEREremote administration software—Symantec Corporation, Cupertino, CA
95014
•AdobeAcrobatReader electronic document viewing software
—Adobe Systems Inc. San Jose CA 95110-2704
In addition to the previously listed off-the-shelf software, the FX series system computer provides some
versatile and useful utilities for the installer’s convenience. These utilities include the following items:
•Visual Man-Machine Interface (VMMI) programming software
•Electronic product documentation—viewable with the AdobeAcrobatReader.
1–2 Introducing The FX Series CTI Server
GCA40–216 General Description

Reviewing The Hardware
Understanding The FX System CTI Server
The FX Series system cabinet houses two distinct system parts—the computer portion and the telephony
portion. Separate documentation is available to support the telephony portion; therefore, this publication
does not discuss the telephony portion of the FX Series system.
Detailing The Computer Element
The computer element of the FX Series system consists of the following parts:
•passive backplane,
•single-board computer,
•power supply assembly,
•disk drives (includes hard drive, 3.5-in floppy drive, and compact disk (CD) drive),
•individual application-specific circuit boards such as the following items:
- video driver card,
- voice card,
- network driver card,
- serial port expansion card,
•computer mouse,
•keyboard,
•color video monitor.
The passive backplane meets specific standards for Peripheral Computer Interface (PCI) architecture.
The PICMG(PCI Industrial Computer Manufacturers Group, Rogers Communications, Wakefield
MA, 01880) consortium has developed PCI standards that offer industrial equipment suppliers a set of
common specifications that they can use in industrial computer telephony applications. The passive
backplane provides four PCI slots at the top of the board, two ISA slots for the single-board computer
nere the middle of the board and four ISA slots on the remainder of the board. The PCI slots are
identical with one another as are the ISA slots.
The single-board computer is a complete industrial computing system that is compatible with the
PICMG Version 2 PCI/ISA Standard. The single-board computer connects to the passive backplane to
provide the computing needs of the FX Series CTI server
Reviewing The Hardware 2–1
General Description GCA40–216
2

Locating The Computer Components
The following illustrations detail the FX Series system computer components.
2–2 Reviewing The Hardware
GCA40–216 General Description
Computer
Mouse
Keyboard
Color Video Monitor FX Series System
Common Equipment
Cabinet
Locating The External Components
Passive Backplane
Single-Board
Computer
Computer
Power Supply CD Drive, Hard Drive,
and Floppy Disk Drive
ISA Slots
- Voice Board
- Serial Port Expansion Board
- Other CTI Application Boards
PCI Slots
- Video Board
- Network Board
- Modem and Sound Boards (if needed)
Locating The Internal Components

Understanding The Software Key
The software key that Comdial ships with the FX Series system serves several functions. Not only does
it control the availability of the application software, it also controls the availability of the telephone
system operating software at initial setup.
The software key connects to the computer’s parallel port connector (LPT1). Since this is the connector
where you normally connect a parallel printer when you need one, designers arranged for the software
key to pass the printer signals through the key. Therefore, you can operate a parallel printer with the
software key in place.
Reviewing The Hardware 2–3
General Description GCA40–216
Software Key Connects
To The FX Series Computer's
Parallel Printer Port
Installing The Software Key

Cabinet Mounting Considerations
Comdial designers have created an equipment cabinet for the FX Series system that matches the cabinets
of modern office equipment. Therefore it is not necessary for installers to locate the FX Series cabinet in
a special equipment room. Available mounting options include an equipment shelf that installers can
attach to a wall and set the cabinet upon, or optional casters that installers can attach to the bottom of the
cabinet.
Regardless of whether installers set the cabinet on a table, the optional equipment shelf, or the optional
casters, there are several positioning considerations that they must consider.
Always choose a secure and dry mounting location that has plenty of ventilation. Be sure that the
temperature range of the location is within 32-122 degrees F (0-50 degrees C) and that the humidity is
less than 90 percent, non-condensing.
Locate the equipment within four feet of a proper AC electrical outlet dedicated exclusively to this
equipment. The outlet must be a 115 VAC 15 AMP circuit with a third-wire ground supplied to a
standard electrical outlet (NEMA 5-15R).
Locate the equipment within 25 feet of the TELCO/PBX jacks—this is an FCC requirement. A nominal
distance of seven feet is ideal.
Use a reliable earth ground—such as the ground bus in the AC power panel.
2–4 Reviewing The Hardware
GCA40–216 General Description

Connecting The FX Series CTI
Server Components
Connecting the computer components consists of making the proper cable connections. The following
illustrations show those various cable connections.
Connecting The External Components
To operate the FX Series system computer, connect a keyboard, a video monitor, and a computer mouse.
Connecting The FX Series CTI Server Components 3–1
General Description GCA40–216
3
Video Monitor
Cable Connection
Keyboard Cable
Connection
Computer Mouse
Cable Connection
Connecting The Keyboard, Mouse, and Video Monitor

Connecting The Internal Components
To ensure proper operation of the FX Series system computer and all of its CTI applications, installers
must place the application-specific circuit boards in specific motherboard slot locations.
3–2 Connecting The FX Series CTI Server Components
GCA40–216 General Description
Single-Board
Computer
Connections
(2 Places)
A
Connections
P
laces)
CI Connections
4
places)
Power Supply
Connection
Locating The Backplane Connections
Serial Data,
Keyboard,
and Mouse
Connectors
Hard Drive Connection
Compact Disk (CD)
Drive Connection
Floppy Disk Drive
Connection
Parallel
Printer
Connection
CPU
Locating The Computer Connections

Connecting The Application Cables
The computer/telephony interface (CTI) applications that provide the FX Series system with much of its
effectiveness require cable connections between the computer portion and the telephony portion of the
system. The illustration shown below detail those cable connections.
Connecting The FX Series CTI Server Components 3–3
General Description GCA40–216
Maintenance Port
pcANYWHERE for
Remote Operation
(See "Getting Started"
publication supplied
with equipment cabinet
for remote data pipe
operation details.)
wideopen.office
Connect Network Card
To LAN
Connect Computer COM7
(Serial Port Expansion
Card Cable P3)
To Telephony COM3
VVP
Connect Computer COM 2
To Telephony COM 2
Connect Voice Board
Jacks To Industry Standard
Telephone (IST) Station Ports
VMMI Programming
Connect Computer COM 8
To Telephony COM 4
Connecting The External Cabling For Normal Operation

Connecting The Computer Power Supply
The FX Series system computer has its own power supply that is secured to the common equipment
cabinet with machine screws.
For the AC power connection to the power supply, employ the same dedicated, 115VAC 15 AMP
circuit, with a third-wire ground, supplied to a standard electrical outlet (NEMA 5-15R), and protected
by its own circuit breaker that you employ for the telephony portion of the system.
To provide protection against surges and spikes that may appear on the AC line to the computer portion
of the FX Series system, install a plug-in power line surge protector between the AC power cord of the
installed equipment and the AC outlet. Often, you can use one multi-outlet surge protector for both the
telephony and computer portions of the FX Series system.
NOTE: While you may notice a physical difference in the appearance of the two supplied AC power cables, there is
no electrical difference. You can interchange the two AC power cables between the telephony and
computer portions of the FX Series system as you see fit.
The equipment cabinet employs a fan-cooled power supply; therefore, be sure the fan always provides
unobstructed air flow for cooling.
CAUTION
Per Underwriter’s Laboratory (UL) requirements, DO NOT attach or secure the AC power cable
to the surface of the mounting location in any manner.
3–4 Connecting The FX Series CTI Server Components
GCA40–216 General Description
Connecting A Typical Surge Protector

Connecting The FX Series CTI Server Components 3–5
General Description GCA40–216
AC Power Cable
For FX Series System
Computer
Connecting The AC Power Cord
Passive Backplane
Black Wires
Power
Supply
Plugs
Connecting Power Supply to the Backplane

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Knowing The FX Series CTI
Server Specifications
General Computer Specifications
Computer specifications, in general, continually change and improve as technology advances; therefore,
the specifications detailed below are those that are current for the FX Series system computer at the time
of original publication of this manual. These published specifications are subject to change without
notice. To determine the exact specifications of the computer that you are concerned with, refer to the
original equipment manufacturer’s literature that Comdial has included with your FX Series system
computer.
Single-Board Computer
Type: PCI-A55D Single Board Computer compatible with PICMG Version 2.0 PCI/ISA
Standard
NOTE: Refer to original equipment manufacturer’s literature for complete specification details.
Knowing The FX Series CTI Server Specifications 4–1
General Description GCA40–216
4

Floppy Disk Drive
Interface: IDE
Formatted Disk Capacity 1.47456 Mbytes per disk
9.216 Kbytes per track
Media: High density (HD) or normal density (2DD) 3.5-inch floppy disk
Dimensions: 4.0 x 1.0 x 5.7 inches
.77 pounds
Hard Disk Drive
Interface: Fast ATA-2
Storage Capacity: 1.082 Gbyte
Configuration: recording surfaces—2
AT logical cylinders—2,097
heads—16
sectors—63
Dimensions: 4.00 x 5.75 x 1.00 inches
weight—0.9 pounds
Compact Disk (CD) Drive
Interface: E-IDE (ATAPI 1.2)
Speed: 32X maximum
Compatible Formats: VIDEO, CD, CD-AUDIO, CD-ROM/XA, Karaoke CD, Photo CD
(multi-session), CD-1 compatible with MPC-3
Dimensions: 5.75 x 1.63 x 7.99 inches
weight—2.09 pounds
Network Interface Card
Bus Support: PCI local bus master high speed data transfer
Connection: any PCI slot independent of CPU speed
Compliance: Ethernet/IEEE 802.3 10/100BASE-T and 10BASE2 industry standard
Connectors: RJ-45 type connector for unshielded and shielded twisted-pair cable
Transfer Rate: 10 Mbps 0R 100Mbps Ethernet
Memory Addressing: 32-bit (4GB) over PCI bus
supports BOOT ROM function
Certification: FCC Class B
CE Marking: complies with EMI EN50081-1, EN55022 EMS EN50082-1, IEC 801-2
(ESD), IEC 801-3 (RS), IEC 801-4 (EFT)
4–2 Knowing The FX Series CTI Server Specifications
GCA40–216 General Description

Interrupt/Application Matrix
IRQ APPLICATION IRQ APPLICATION
0 System 8 CMOS
1 Keyboard 9
2 Interrupt Controller 10 Network Interface Card
3 Internal Modem 11 Serial Port Expansion Card*
4 COM1 12 Computer Mouse
5 Voice Card 13 FPU
6 3.5-Inch Floppy Disk Drive 14 IDE
7 Parallel Printer Port (LPT1) 15 Second IDE
*Typically DigiClassicBoard Digi International Inc. Minnetonka MN 55343
Communications Port Configurations
COM Port FIFO Settings Flow Control Application Baud Rate
1 High/High 8N1 RTS/CTS 19,200
2 Set through DOS Set through DOS Set through DOS VVP FAX card 9600
3 not used not used not used not used 9600
4 not used not used not used not used 9600
5 DIGI 8N1 None not assigned 9600
6 DIGI 8N1 None External modem (when
used) 9600
7 DIGI 8N1 None wideopen.office 9600
8 DIGI 8N1 None Visual Man-Machine
Interface 9600
Knowing The FX Series CTI Server Specifications 4–3
General Description GCA40–216

Summary Of System Settings
Settings shown in the following specification list are as they exist on the FX Series when Comdial ships
the equipment from the factory. Comdial’s technical staff has done extensive testing of the FX Series
system and has found that the highlighted settings insure proper system operation under all conditions;
therefore, you should never change any settings away from these default values. If you do, your FX
Series system may operate improperly.
Also, never add a screen saver program to your FX Series system even though Windows NTallows
that option. Screen saver programs are memory intensive and slow the data throughput significantly;
therefore, they affect the efficient operation of the application software.
General System Summary
Processor Type: Pentium class
System BUS Type: ISA/PCI
Machine Type: PCI-A55D Single Board Computer
Math Co-processor: Built in
IRQ Usage Summary
Usage IRQ Address
System Timer 00
Standard 101/102-Key or
Microsoft Natural Keyboard 01
Programmable interrupt controller 02
Communications Port (COM3) 03
Communications Port (COM1) 04
Standard Floppy Disk Controller 06
Printer Port (LPT1) 07
System CMOS/real time clock 08
IRQ Holder for PCI Steering 09
PCI Ethernet DECchip 21041 Based Adapter 09
Digi ClassicBoard 4 11
Standard PS/2 Port Mouse 12
Numeric Data Processor 13
Intel 82371SB PCI Bus Master IDE Controller 14
Primary IDE controller (dual FIFO) 14
Secondary IDE controller (dual FIFO) 15
Intel 82371SB PCI Bus Master IDE Controller 15
4–4 Knowing The FX Series CTI Server Specifications
GCA40–216 General Description