Comdial DXP Digital Communications System User manual

DXP, DXP Plus, FXS, and FXT
Digital Communications System
Attendant Manual
This publication supports both
Impact and Impact SCS LCD Speakerphones
GCA70–250.08 07/00
printed in U.S.A.

This Attendant Guide is for the following system:
DXP, DXP Plus, FXS and FXT
Digital Communication Systems
This Attendant Guide applies to the following telephone
models:
•Impact 8012S-** Rev. A and later.
•Impact 8024S-** Rev. A and later.
•Impact SCS 8324S-** Rev. A and later.
•Impact SCS 8312S-** Rev. A and later.
•Impact SCS 8324F-** Rev. A and later.
Contact your Comdial dealer for updates of this as well
as other Comdial publications.

About This Book
As a system attendant, you must be familiar with the operation of your individual
station and the entire digital communication system. This attendant manual
serves as both an introduction to the individual speakerphone and system for new
users and a reference for experienced users.
Introduction
The first chapter of the manual describes the initial setup and adjustments
necessary to begin using your speakerphone.
1Getting Started
Basic Operation
The basic operation chapters define often-used features and provide instructions
for their use. These chapters are titled as follows:
2Answering Calls
3Making Calls
Advanced Operation
The chapters that describe the advanced features of the DXP, DXP Plus, FXS and
FXT systems are as follows:
4Advanced Call Handling
5Nonverbal Messaging
6Programming
7Other Advanced Features
In addition to the chapters which describe the advanced features of individual
stations, this manual also includes a chapter to describe the features of the system
which are programmed by the attendant.
8Attendant Features
Following the advanced feature descriptions are two reference tables to provide a
brief summary of useful information for quick recall.
Appendix A Quick Reference Guide
Appendix B Display Abbreviations
GCA70-250 Contents
Attendant Manual i

Also, tips on speakerphone use for the new user are described in Appendix C.
Many general phrases and abbreviations which may not be familiar to users are
defined in the glossary and all the features available for the DXP, DXP Plus, FXS
and FXT systems are described in Appendix E. Finally, an index completes the
manual.
Appendix C Speakerphone Characteristics
Appendix D Glossary
Appendix E Feature Networking Support
Index
NOTE: Throughout this book, all references to fixed buttons (keypad,
DSS/BLF,SPEAKER,HOLD, etc...) are printed in upper case, italic type; for
example, “PRESS INTERCOM.”
All references to interactive buttons (which are used to make selections on
the speakerphone display) are printed in upper case, bold italic type; for
example, “SELECT OPTIONS .”
Also, to eliminate confusion, the text of this guide instructs users to
“PRESS” fixed buttons of the telephone and “SELECT” interactive buttons
as in the examples above. Instructions to “DIAL” refer to numbers or
symbols on the keypad.
Contents GCA70-250
ii Attendant Manual

What is an Attendant?
The attendant of a telephone system is typically the first person to answer an
incoming call and usually directs incoming calls to the proper person or depart-
ment within the system. In addition to call control, the attendant controls
system-wide operating features such as night transfer (of ringing) and the system
clock. Additionally, the attendant is responsible for programming such items as
system speed dial numbers and LCD messages that are available to many of the
system users.
The system provides two attendant positions at default (stations 1 and 2, intercom
1001 and 1002); however, installers can assign any or all stations (up to 96 total)
as attendant stations if they wish. Installers can also assign up to four DSS/BLF
consoles to each attendant position where needed. In addition to the many
installer–enabled feature buttons that the system can make available at any
station, the system provides the attendant position with several special purpose
installer-enabled feature buttons to enhance call processing. These special
purpose buttons are described in Chapter 8.
The system also provides capabilities for either a local stand-alone system or a
system-to-system network. System-to-system networking connects several DXP,
DXP Plus, FXS and FXT systems together in an arrangement that allows unified
communications through the system. For a complete list of features and their
properties see Appendix E, Feature Networking Support.
GCA70-250 Contents
Attendant Manual iii

Notes
iv Attendant Manual - Impact 224/560/FX Systems
Contents GCA70-250

Contents
1 Getting Started ..................1
Setting Up Your Speakerphone...........1
Understanding the Basic Functions ........6
Your Speakerphone’s Buttons ...........8
Your Speakerphone’s Display Lights........9
2 Answering Calls .................13
Answering Outside Calls .............13
Answering Intercom Calls ............14
Night-Transferred Calls -
Line Access From Any Station ..........15
Holding Calls ...................16
Directed Station Hold ...............18
Monitored Stations ................19
Call Pickup ....................20
Receiving Subdued Off-Hook
Voice Announcements (SOHVA) .........22
Do Not Disturb Condition.............24
Voice Announce Blocking ............25
Caller ID (Automatic Number Identification) . . 26
Attendant Manual v
GCA70-250 Contents

3 Making Calls ...................27
Making Outside Calls ...............27
Making Intercom Calls ..............28
Automatic Dialing.................29
Redialing .....................30
Sending Subdued Off-Hook
Voice Announcements (SOHVA) .........32
Camping On - Busy Station,
Automatic Callback ................33
Advanced Camping On Options .........34
Paging .......................36
Programmed Button Display ...........37
Overriding A Call Or ADo Not Disturb
Condition At Another Telephone
(Executive Override) ...............38
4 Advanced Call Handling.............39
Waiting For A Line (Queuing) ..........39
Conferencing ...................40
Call Forwarding ..................42
Call Forward Outside System (CFOS) ......44
Call Parking ....................46
Call Transferring .................48
Other Call Transferring Options .........50
Diverting All Incoming Calls
To Another Station ................52
5 Nonverbal Messaging ..............53
LCD Message Delivery ..............53
Message Waiting Light and Messaging ......56
Response Message Delivery ...........58
vi Attendant Manual
Contents GCA70-250

6 Programming...................59
DSS Numbers ...................59
Speed Dial Numbers ...............60
Feature Access Codes ...............62
LCD Feature Buttons ...............64
Reminder Alert ..................66
Response Message Button ............67
7 Other Features ..................69
Line Groups ....................69
Automatic Redial .................70
Tracker Paging System ..............72
Direct Inward System Access (DISA) ......74
Auxiliary Jack...................76
Account Codes ..................78
Authorization Codes ...............79
E and M Tie Lines.................80
Dial By Name ...................82
Background Music ................83
Volume Control ..................84
Default Volume Control..............86
Automatic Set Relocation .............87
Monitoring A Conversation
Between Two Telephones (Service Observing). . 88
Switching The Dialing Mode
Between Pulse And Tone .............88
IMIST Module ..................89
Attendant Manual vii
GCA70-250 Contents

8 Attendant Features ...............91
LCD Messages ..................91
Station Enabling and Disabling ..........94
Telephone Line Enabling and Disabling .....94
Mark Problem Line ................95
Message Waiting Enabling or Disabling .....95
System Telephone Naming ............96
Telephone Line Naming..............98
Station Message Detailed
Accounting (SMDA) Reports ..........100
System Speed Dial Numbers ..........102
Digital Voice Announce (DVA) .........104
Night Transfer Of Ringing Mode ........110
Call Transfer - Attendant Calls
To The Alternate Attendant Telephone .....110
Overflow Transfer ................111
Other Special Attendant Buttons.........112
System Clock ..................114
System Status Log ................114
DSS/BLF Console Operation ..........116
A Feature Access Codes .............119
B Display Abbreviations .............125
C Speakerphone Characteristics ........129
D Glossary.....................131
E Feature Networking Support..........139
viii Attendant Manual
Contents GCA70-250

Getting Started
Congratulations and thank you for using a Comdial telephone system! Your
digital speakerphone is supported by a communication system with hundreds of
built-in, standard features. This manual serves as a helpful guide for using these
various functions.
The sections in this introductory chapter help you initially set up your
speakerphone and become familiar with the controls and indicators. The remain-
ing sections are titled as follows:
•Setting Up Your Speakerphone
•Understanding the Basic Functions
•Your Speakerphone’s Buttons
•Your Speakerphone’s Display Lights
After setting up your individual station, you are ready to begin your duties as the
system attendant. Chapter 8, Attendant Features, contains instructions on station
and line enabling, station naming, and other system level actions that you should
accomplish to effectively begin operation of your Comdial digital system.
Setting Up Your Speakerphone
When your new speakerphone arrives, the
system installer unpacks your speakerphone
and connects the line to a system jack. The
following sections describe a few initial
adjustments that allow you to quickly begin
making and answering calls with some of
the most basic features.
Attendant Manual 1
GCA70-250 Getting Started
1
An 8024 LCD Speakerphone

Positioning Your Speakerphone
You should adjust the position of the speakerphone on your desk or table to suit
your individual needs and maximize the performance of the sound activated
features. When using your speakerphone, the microphone and loudspeaker are
farther from you than when you use a handset. Some positioning tips to consider
include:
•For the microphone to best detect your voice, speak within three feet of it
and face the speakerphone.
•Background noise may prevent the sound-activated switches from operat-
ing properly. Avoid placing the speakerphone where it will detect sounds
from typewriters, keyboards, printers, paging systems, and other equip-
ment.
•Place the telephone on a hard surface and away from table edges. Do not
place the telephone in corners or enclosures. Do not let obstructions come
between you and the microphone.
If you are using an Impact SCS model, your telephone has an adjustable pedestal
to allow you to select the most comfortable viewing angle. When you receive the
telephone, the pedestal is in its lowest position—flush against the pedestal.
•To adjust the pedestal (Models
8312S, 8324S and 8324F only),
1. GRASP the rear of the pedestal
base firmly with one hand AND
LIFT the rear portion of the
telephone upward with your other
hand.
2. LIFT the telephone upward with
one hand AND RAISE the
telephone supporting arms upward
with your other hand. (Notice there
are three sets of notches under the
telephone corresponding to the
three positions available.)
3. When the telephone is at the desired height, SELECT the closest
pair of notches AND INSERT the supporting arms in the
notches. PRESS DOWN slightly on the telephone until you feel
the supporting arms snap into place.
Also remember, as with any piece of electronic equipment, your telephone may
be damaged by contact with liquids. So please try to place the telephone in an
area that is free from the danger of spills.
2 Attendant Manual
Getting Started GCA70-250
Telephone
Pedestal Base
Supporting Arm
PED01
First Notch
Second Notch
Third Notch
(For Highest Position)
Adjusting The Pedestal

Setting Display Contrast
You can darken or lighten the contrast of the display for best viewing.
•To adjust the display contrast,
1. SELECT OPTIONS.
2. SELECT NEXT until the DISP option appears.
3. SELECT DISP. Your display will read
CONTRAST LEVEL
4. SELECT LIGHT or DARK once for each degree of
change desired.
5. PRESS SPEAKER to end.
Setting a Personal Ringing Tone
You can choose one of eight different ring tones for your tele-
phone. Often, when several telephones are located close to-
gether, each user chooses a different personal ring tone.
•To select one of the ring tones, proceed as follows:
1. SELECT OPTIONS.
2. SELECT NEXT until the RING option appears.
3. SELECT RING.
4. SELECT UP OR DOWN to choose ring tone in
display (a new tone will sound at each up or down
press).
5. SELECT EXIT to return to main display.
6. PRESS SPEAKER to end.
Attendant Manual 3
GCA70-250 Getting Started
Ring Tone 2
DOWN UP EXIT
Selecting the Ring Tone
Contrast Level 4
LIGHT DARK EXIT
Setting the Contrast Level
SPKR to Quit
DISP RING NEXT
Select Display

Setting Volume Levels
The volume control on your telephone is a multi-
purpose control you can use to set the volume
(loudness) of the ringer, the speaker, and the
handset.
•To set the ringer loudness level,
1. While your telephone is on-hook and
idle, PRESS the VOLUME UP OR
VOLUME DOWN button once for each
change in loudness you desire. The
ringer sounds once for each change as
an example of the current setting.
NOTE: If you set the ringer to the OFF position, your telephone sounds a
short ring burst once for each call you receive at your station.
•To set the speaker and handset
loudness levels,
1. PRESS INTERCOM button.
2. PRESS the VOLUME UP OR VOLUME
DOWN button once for each change in
speaker volume that you desire.
3. LIFT handset.
4. PRESS the VOLUME UP OR VOLUME
DOWN button once for each change in
handset volume that you desire.
NOTE: When a call ends, the system resets the speaker and handset volume
of all future calls to the programmed (default) setting. For instructions in
setting your speakerphone’s default volume, see Default Volume Control
section in the system specific Advanced Features chapter.
4 Attendant Manual
Getting Started GCA70-250
SCS Volume Buttons
Volume Buttons

Answering and Making Calls
Your speakerphone is now properly configured to answer and make calls to both
stations within your system (intercom calls) and outside lines. Remember that
when dialing an outside number, you must first select a line to connect your
system to the local exchange.
•When you hear outside ringing (two long bursts),
1. PRESS flashing line button OR SELECT ANS.
2. SPEAK toward telephone OR LIFT handset if privacy is
desired.
•When you hear intercom ringing (two
short bursts),
1. PRESS INTERCOM OR SELECT ANS.
2. SPEAK toward telephone OR LIFT handset if
privacy is desired.
•To dial an outside number manually,
1. PRESS INTERCOM.
2. DIAL 9OR other line button to select line (See Line Groups
in the system specific Advanced Features chapters for more infor-
mation on selecting an outside line).
3. LISTEN for dial tone.
4. DIAL number.
5. LIFT handset if privacy is desired.
•To dial an intercom number manually,
1. PRESS INTERCOM.
2. DIAL extension number (called telephone will ring or sound a
tone).
3. SPEAK toward telephone OR LIFT handset if privacy is
desired.
Attendant Manual 5
GCA70-250 Getting Started
J Doe Ext 321
DND ANS
LCD Display Incoming Call

Understanding the Basic Functions
Your speakerphone provides many versatile features for your use. These features
are explained in terms of what they allow you to do.
Alphanumeric Display (Liquid Crystal Display—LCD)
•Displays time, day, date, and active call information.
•Keeps you apprized of the status of your telephone.
•Provides programming prompts.
Auxiliary Jack (available only on Impact 8024S)
•Allows you to connect a headset, an external amplified ringer, a tape
recorder, or an external paging amplifier to your telephone.
Message-Waiting Light
•Indicates that a message awaits pick up.
Microphone Opening
•Allows hands-free operation of speakerphone (speak clearly toward
microphone opening).
Speaker
•Sounds distant party’s voice.
•Sounds ringing and call-in-progress tones.
6 Attendant Manual
Getting Started GCA70-250

Attendant Manual 7
GCA70-250 Getting Started
Telephone Speaker
Dialpad
Handset
DSS/BLF
Programmable Buttons
Speaker Button*
Microphone Opening
Intercom Button*
SCS03
LCD Alphanumeric
Display
Interactive Buttons
(NOT programmable)
Shift Button*
Mute Button*
Hold Button*
Message Waiting Light*
TAP Button*
Transfer/Conference Button*
R
*NOTE: These are default button locations.
Your system installer may have reprogrammed
these buttons to better suit your application.
Volume Up
Volume Down
Connectors On Bottom Of Telephone
Optional IMIST Module
Handset or
Headset
Optional Console-Top
Line Cord-Bottom
Impact SCS 8312S-** LCD Speakerphone
Interactive Buttons
(NOT programmable)
LCD Alphanumeric
Display
Transfer/
Conference
Button
Hold
Button
Intercom
Button
DSS/BLF
Programmable Buttons
MUTESHIFT
SPEAKER
INTERCOM
TRNS/CNF
TAP
HOLD
OPER
TUVPRS WXY
DEFABCQZ
MNOJKLGHI
#
AW700A
R
Handset
Keypad
TAP
Button
Message
Waiting
Light
Microphone
Opening
Speaker
Button
Mute
Button
Shift
Button
Volume Up
Volume Down
Connectors On Bottom Of Telephone
Optional
Headset
Line Cord Handset
Impact 8024S-** LCD Speakerphone

Your Speakerphone’s Buttons
Hold Button (HOLD)
•Places a line or intercom call on hold.
•Stores pauses in number sequences during programming.
•Scrolls through LCD response messages.
•If multiple held calls feature is available, scans or scrolls through calls
placed on hold (when hold light is flashing).
Interactive Buttons (located below alphanumeric display)
•Provide quick and easy access to system features.
•Provide straightforward button programming without dialing codes (the
interactive buttons themselves, however, are not programmable).
Intercom Button (INTERCOM)
•Selects an intercom line.
•Allows you to initiate many of the telephone’s features.
Mute Button (MUTE)
•Keeps the person on the line from hearing your conversation.
Direct Station Select/Busy Lamp Field Buttons (DSS/BLF)
•Allow you to store numbers for automatic dialing functions.
•Allow you to store telephone extension numbers for Direct Station Selec-
tion (DSS).
•May be programmed as a feature button.
•May be designated a line button by your system installer.
Shift Button (SHIFT)
•Allows you to enter a second tier for storing and/or automatically dialing
speed dial numbers. (That is, you can store two speed dial numbers at
every programmable button location—one in the regular tier and one in
the second tier). You activate the shift function by pressing this button
and turning the shift light on before storing or automatically dialing a
speed dial number from the second tier.
Speaker Button (SPEAKER)
•Turns your speaker on or off.
•Disconnects a call when you are on a handsfree call.
•Ends or cancels programming.
8 Attendant Manual
Getting Started GCA70-250

Tap Button (TAP)
•Recalls dial tone or generates a hookflash.
•Retrieves held calls or last call placed on hold.
Transfer/Conference Button (TRNS/CNF)
•Transfers calls.
•Sets up conference calls.
Volume Control (VOLUME UP or VOLUME DOWN)
•Regulates the volume of the ringer, speaker, handset, headset, background
music, and group listening mode.
Your Speakerphone’s Display Lights
The lights (LEDs) on your LCD speakerphone indicate the status of lines,
features, and intercoms.
Attendant Manual 9
GCA70-250 Getting Started
Impact 8012S-** LCD Speakerphone

Busy Lamp Field (BLF) lights (next to a Direct Station Select/Busy
Lamp Field or DSS/BLF button):
•Steady red = station is in use.
•Flashing red = station is receiving a call.
•Winking red with repetitive off = message-waiting light set for you by
station associated with that DSS button.
Next to a line button:
•Steady green = this is your line, either on-hook (in a handsfree mode) or
off-hook, when the line is active.
•Steady red = another station is using this line.
•Flashing red = a call is coming in on this line.
•Flashing orange = this line will be answered when you lift the handset.
•Winking green with repetitive off periods = your line is on hold.
•Winking red = the call has been placed on hold by another station.
•Fluttering orange = your line has recalled from hold.
•Fluttering red = the line put on hold by another station has recalled.
NOTE: You can find the programmable buttons that the installer designates
line buttons in the same location as the DSS/BLF buttons. Ensure that these
buttons are labeled correctly to indicate their unique features.
Next to a fixed feature or programmable feature button:
•Steady red = the feature is on.
•Steady off = the feature is off.
NOTE: You can find the programmable buttons that the installer designates
feature button through user programming in the same location as the
DSS/BLF buttons. Ensure that these buttons are labeled correctly to indicate
their unique features.
Above the MUTE button:
•On steady = called party cannot hear your conversation.
10 Attendant Manual
Getting Started GCA70-250