Command Communications ASAP 104 Installation and operating manual

ASAP®104
Installation and Reference Guide
Customer Service
U.S.: 1-800-288-6794
E-mail: [email protected]
Register Online at www.commandcommunications.com

2
Table of Contents
Introduction
Introducing the ASAP
®
104..............................................3
Before you begin...............................................................3
A note about telephone company services........................3
Placing the ASAP
®
104 ....................................................5
Ports on the ASAP
®
104 ...................................................5
Connecting the ASAP
®
104 ..............................................6
Installation
Installation on a telephone system ....................................6
Installation on a telephone system using a 66 block .........6
Installation at the DEMARC.............................................7
Installation with a single telephone line............................8
Connecting the ASAP
®
104 to a DSL Phone Line............9
Connecting telephone equipment to the ASAP
®
104........9
Typical Connection for a retail store.................................9
Typical Connection for a small or home office...............10
Operation
Automatic Mode .............................................................11
Semi-Automatic Mode....................................................12
Distinctive Ring Service .................................................13
Distinctive Ring – Automatic Mode ...............................13
Distinctive Ring – Semi-Automatic Mode......................14
Special operating note.....................................................15
Receiving a computer call...............................................15
Computer calls using Distinctive Ring Service from the
Telephone Company .......................................................16
ComScan®Scanning / Intercom......................................16
Answering incoming calls...............................................17
Answering incoming calls with an answering machine ..17
Retrieving answering machine messages from a remote
location ...........................................................................17
Placing an outbound call.................................................18
Emergency Call Override ...............................................18
Programming
Programming the ASAP 104.......................................... 19
Programmable features of the ASAP 104 ...................... 21
Programmable feature settings of the ASAP 104........... 22
Automatic No Answer Transfer..................................... 23
Automatic Primary Port Transfer................................... 23
Automatic Ring Reduction............................................. 24
Automatic Ring Reduction Reset................................... 24
Extension Detection ....................................................... 25
On-Line Extension Protection........................................ 25
Answer Any Port............................................................ 26
Pound Key Transfer Required........................................ 26
Single Tone Detection.................................................... 27
Fax CNG (Calling) Tone Detection ............................... 27
Modem Tone Detection.................................................. 28
Distinctive Ring Service (DRS) Detection..................... 28
Caller ID Pass Thru........................................................ 29
Emergency Call Override Action................................... 29
Caller ID Retransmission ............................................... 30
Operating Mode ............................................................. 30
Port Tone Assignment.................................................... 31
Emergency Call Override............................................... 31
Rings to Answer Call ..................................................... 32
Rings to Port P1 ............................................................. 32
Rings to Port P2 ............................................................. 32
Rings to Port P3 ............................................................. 32
Rings to Port P4 ............................................................. 33
Primary Port Transfer Timer.......................................... 33
Ring Reduction Reset Timer.......................................... 33
Single Tone Detection Timer......................................... 34
Remote Security Access Code ....................................... 34
Port P1 Transfer Code.................................................... 34
Port P2 Transfer Code.................................................... 35
Port P3 Transfer Code.................................................... 35
Port P4 Transfer Code.................................................... 35
Primary Port Selection ................................................... 36
Secondary Port Selection ............................................... 36
DRS Assignment............................................................ 37
Reset to Factory Settings................................................ 37
Three year limited warranty / Service Information ........ 38
Regulatory Compliance Information.............................. 39

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Thank you for purchasing this ASAP® product.
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Introducing the ASAP
®
104
════════════════════════════════════════════════════════════════
Before you begin
• Read through this guide and choose the installation which best fits your needs
• Unpack and check for the items shown below. If any of these items are missing or damaged, contact the dealer where you
purchased the unit or call Customer service at 1-800-288-6794.
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A note about telephone company services
If you currently subscribe to or plan to subscribe to any of these services, please note the following:
• Call Waiting: Fax machine and modem transmissions may be disrupted by the call-waiting signal, unless Call Waiting
is disabled. It can be disabled on a single call by pressing * 70 before dialing a phone number.
• Call Forwarding: Is compatible only when used in conjunction with the telephone company’s Distinctive Ring service
and the number of rings before the call forwarding occurs is adjustable. Contact Technical Support for installation
assistance.
• Phone Company Voice Mail: Is compatible only when used in conjunction with the telephone company’s Distinctive
Ring service. Contact Technical Support for installation assistance.
The ASAP 104 is a phone line management system designed to
direct incoming phone calls to 1 of 4 destinations. It is capable of
transferring calls in virtually any configuration of data devices
including, but not limited to the following:
●Credit card authorization
terminal
●Call diverter
●Security alarm and
monitoring system
●All-in-one printer-fax-
scanner
●Money order dispensing
system
●Energy management
system
●Bulletin Board System
(BBS)
●Flow monitoring system
●Fax/modem cards
●Time and attendance
system
●Telephones (phone
systems)
●Fluid storage system
●Answering machine ●Point-of-sale terminal
●Fax machines ●Remote diagnostic system
Installation kit
Mounting template
2 screws

4
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Selecting your set-up
The ASAP 104 is a single line device that can be installed on a single telephone line with or without extension phones. This line
may be part of a multi-line telephone system.
The ASAP 104 has 2 operating modes, Automatic and Semi-Automatic, and can be connected in 3 separate configurations as
follows:
Standard set-up
Automatic operation (calls are
answered and processed for the entire
location)
NOTE: This application requires installation at the
DEMARC. See “Installation at the DEMARC” for
more information.
Answers... the call automatically.
Transfers... all calls to the pre-designated
telephone device(s) according to the tone(s)
received from the calling telephone device. If
telephones are connected to the ASAP 104, calls
without tones will transfer directly to the
telephones.
Automatic operation (calls are
answered and processed where the
ASAP 104 is located)
Semi-Automatic operation
(all phones in the home ring)
Answers... the call automatically.
Transfers... all calls to the predesignated telephone
device(s) according to the tone(s) received from the
calling telephone device. If telephones are connected
to the ASAP 104, calls without tones will transfer
directly to the telephones.
Waits... for you or your answering machine to
answer the call on the Primary port or an extenstion
not directly connected to the ASAP 104.
Transfers... fax calls to the fax machine if a fax
tone is present, or to computer modems if access
codes are used.
Once you select your set-up, proceed with connecting the ASAP 104. For more information on operating procedures, see
"Using the ASAP 104."

5
Installing the ASAP®104
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Placing the ASAP
®
104
The ASAP 104 can be mounted on a wall with the
connected telephone line cords above or below the unit.
You can place the telephone line cords through the line
guides on the back of the ASAP 104 to reduce tangling.
NOTE: Do not place the ASAP 104 in close proximity
to any peripheral equipment (approximately 2 feet from
all electronic equipment).
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Ports on the ASAP
®
104
The rear panel of the ASAP 104 includes 5 modular ports and a power input port, as shown:
A typical installation (voice, fax, computer) would connect telephone equipment as follows:
1. Connect the provided modular line cord from a
standard telephone (wall) jack to this port.
2. Connect an answering machine or combination
phone/answering machine to this port. The ASAP
104 will transfer all voice calls to port P1.
Depending on the installation, a single line
telephone, an integrated phone/answering machine,
multiple phones, or a telephone system (KSU or
PBX) can be connected to this port.
3. Connect your fax machine to port P2. A
computer modem or fax/modem can connect to this
port in lieu of a fax machine.
4. A computer modem or fax/modem can connect to
port P3 to enable the ASAP 104 to transfer a
modem call with the appropriate transfer codes.
5. A computer modem or fax/modem can connect to
port P4 to enable the ASAP 104 to transfer a
modem call with the appropriate transfer codes.

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Connecting the ASAP
®
104
This section explains how to install the ASAP 104 in most phone configurations that appear in a home or office. You can install the
ASAP 104 into one of the following phone configurations:
• A telephone system
• A single telephone line (at the DEMARC)
• A single telephone line (at an existing RJ11 jack)
Installation procedures for each of these configurations are provided in the following sections, as well as connecting telephone
equipment to the ASAP 104.
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Installation on a telephone system
The diagram shows telephone devices connected to the ASAP
104 for a telephone system; follow the same procedures for a
mini-telephone system. For the ASAP 104 to operate
properly, it must be "in front" of the telephone system.
Connect the other equipment as needed.
All equipment on that line (telephone system, fax, computer
modem, and so on) must connect directly to the ASAP 104.
CAUTION: Do not plug the ASAP 104 into a telephone
system phone jack. You may damage the phone system or the
ASAP 104.
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Installation on a telephone system using a 66 block

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Installation at the DEMARC
SINGLE LINE INSTALLATION ON LINE 1
For use in the Automatic mode to allow the ASAP 104 control over all phones on the line.
The following diagram shows an installation at the point of DEMARC on line 1. Once connected in this configuration, the
telephones will never ring on an inbound call if the ASAP 104 transfers to port P2, P3 or port P4. Only calls that do not
produce transfer tones will ring the telephones.
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SINGLE LINE INSTALLATION ON LINE 2

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Installation with a single telephone line
The following diagram shows a typical installation with a single line telephone.
This installation is for use in the Semi-Automatic mode, or for the
Automatic mode with a phone connected to the Primary port (port
P1 default). (Extension phones not connected to the Primary port
in the Automatic mode will ring only 1 time on an inbound call.
See "Installation at the DEMARC" for an alternate installation.)
NOTE:
If you have a stand alone Caller ID device, simply plug the device into the Primary port (port P1 default), and then plug the phone
into the Caller ID.
The factory setting for Caller ID operation is ON. See "Programmable
features of the ASAP 104" for more information.

9
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Connecting the ASAP
®
104 to a DSL Phone Line
One or more DSL filters may be required – available from most
consumer electronics stores. Connect your filters as shown:
1. Connect the filter(s) together in series. Be sure to
install the “Wall” and “Phone” connections of the
filter properly.
2. Plug one end of the connected filters into the
telephone (wall) jack.
3. Plug the other end into the TEL LINE port on the
ASAP 104.
The filters keep the DSL signal from interfering with the
operation of the ASAP 104.
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Connecting telephone equipment to the ASAP
®
104
This section illustrates 2 typical applications using the ASAP 104. The ASAP 104 is capable of routing calls to any data device,
system or system of devices that can answer a standard phone company ring signal.
If your application requires additional information or support, call our toll-free, Technical Service team at: 800-288-6794.
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Application Number 1:
Typical Connection for a retail store
In this application, 3 different computers/systems connect to the ASAP 104, (POS, Energy Management, and
Time and attendance) as well as a telephone.
This allows inbound and outbound telephone calls during normal business hours, and automated polling of the
connected data devices after hours. Access to the data devices can be accommodated by access codes in the dialing of
the calling computer. The ASAP 104 can also be shut down (on all ports or individually) completely to inbound calls
depending on application requirements.
COMPUTER
MODEM
Time and
Attendance
System
(
#44
)
COMPUTER
MODEM
Time and
Attendance
System
(
#44
)
COMPUTER
MODEM
Time and
Attendance
System
(#44)
COMPUTER
MODEM
Energy
Management
System
(1300Hz or #33)
COMPUTER
MODEM
Point-of-Sale
Terminal (POS)
(1100Hz or #22)

10
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Application Number 2:
Typical Connection for a small or home office
The following diagram shows a typical installation with a single line telephone. This application allows incoming
and outgoing voice and fax calls, as well as to separate computer modems. One of the computer modems in this
application is used for the INTERNET and E-mail access, while the other is a dedicated Bulletin Board System
(BBS).
Calls will be routed to the telephone equipment by the following tones:
port P1 - silence, or # 1 1
port P2 - 1100Hz CNG tone or # 2 2
port P3 - # 3 3
port P4 - 1300Hz Modem calling tone or # 4 4
In this application, the ASAP 104 will provide Emergency Call Override to the Primary port (port P1 is default) if the phone
company three-way calling has been activated. See the section "Emergency Call Override" for more information.
See "Operating Modes" for more information about how the ASAP 104 processes calls.
COMPUTER
MODEM
(Designated for dial-up
INTERNET and
email)