Command Communications ASAP 104 Installation and operating manual

ASAP®104
Installation and Reference Guide
Customer Service
U.S.: 1-800-288-6794
E-mail: [email protected]
Register Online at www.commandcommunications.com

2
Table of Contents
Introduction
Introducing the ASAP
®
104..............................................3
Before you begin...............................................................3
A note about telephone company services........................3
Placing the ASAP
®
104 ....................................................5
Ports on the ASAP
®
104 ...................................................5
Connecting the ASAP
®
104 ..............................................6
Installation
Installation on a telephone system ....................................6
Installation on a telephone system using a 66 block .........6
Installation at the DEMARC.............................................7
Installation with a single telephone line............................8
Connecting the ASAP
®
104 to a DSL Phone Line............9
Connecting telephone equipment to the ASAP
®
104........9
Typical Connection for a retail store.................................9
Typical Connection for a small or home office...............10
Operation
Automatic Mode .............................................................11
Semi-Automatic Mode....................................................12
Distinctive Ring Service .................................................13
Distinctive Ring – Automatic Mode ...............................13
Distinctive Ring – Semi-Automatic Mode......................14
Special operating note.....................................................15
Receiving a computer call...............................................15
Computer calls using Distinctive Ring Service from the
Telephone Company .......................................................16
ComScan®Scanning / Intercom......................................16
Answering incoming calls...............................................17
Answering incoming calls with an answering machine ..17
Retrieving answering machine messages from a remote
location ...........................................................................17
Placing an outbound call.................................................18
Emergency Call Override ...............................................18
Programming
Programming the ASAP 104.......................................... 19
Programmable features of the ASAP 104 ...................... 21
Programmable feature settings of the ASAP 104........... 22
Automatic No Answer Transfer..................................... 23
Automatic Primary Port Transfer................................... 23
Automatic Ring Reduction............................................. 24
Automatic Ring Reduction Reset................................... 24
Extension Detection ....................................................... 25
On-Line Extension Protection........................................ 25
Answer Any Port............................................................ 26
Pound Key Transfer Required........................................ 26
Single Tone Detection.................................................... 27
Fax CNG (Calling) Tone Detection ............................... 27
Modem Tone Detection.................................................. 28
Distinctive Ring Service (DRS) Detection..................... 28
Caller ID Pass Thru........................................................ 29
Emergency Call Override Action................................... 29
Caller ID Retransmission ............................................... 30
Operating Mode ............................................................. 30
Port Tone Assignment.................................................... 31
Emergency Call Override............................................... 31
Rings to Answer Call ..................................................... 32
Rings to Port P1 ............................................................. 32
Rings to Port P2 ............................................................. 32
Rings to Port P3 ............................................................. 32
Rings to Port P4 ............................................................. 33
Primary Port Transfer Timer.......................................... 33
Ring Reduction Reset Timer.......................................... 33
Single Tone Detection Timer......................................... 34
Remote Security Access Code ....................................... 34
Port P1 Transfer Code.................................................... 34
Port P2 Transfer Code.................................................... 35
Port P3 Transfer Code.................................................... 35
Port P4 Transfer Code.................................................... 35
Primary Port Selection ................................................... 36
Secondary Port Selection ............................................... 36
DRS Assignment............................................................ 37
Reset to Factory Settings................................................ 37
Three year limited warranty / Service Information ........ 38
Regulatory Compliance Information.............................. 39

3
Thank you for purchasing this ASAP® product.
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Introducing the ASAP
®
104
════════════════════════════════════════════════════════════════
Before you begin
• Read through this guide and choose the installation which best fits your needs
• Unpack and check for the items shown below. If any of these items are missing or damaged, contact the dealer where you
purchased the unit or call Customer service at 1-800-288-6794.
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A note about telephone company services
If you currently subscribe to or plan to subscribe to any of these services, please note the following:
• Call Waiting: Fax machine and modem transmissions may be disrupted by the call-waiting signal, unless Call Waiting
is disabled. It can be disabled on a single call by pressing * 70 before dialing a phone number.
• Call Forwarding: Is compatible only when used in conjunction with the telephone company’s Distinctive Ring service
and the number of rings before the call forwarding occurs is adjustable. Contact Technical Support for installation
assistance.
• Phone Company Voice Mail: Is compatible only when used in conjunction with the telephone company’s Distinctive
Ring service. Contact Technical Support for installation assistance.
The ASAP 104 is a phone line management system designed to
direct incoming phone calls to 1 of 4 destinations. It is capable of
transferring calls in virtually any configuration of data devices
including, but not limited to the following:
●Credit card authorization
terminal
●Call diverter
●Security alarm and
monitoring system
●All-in-one printer-fax-
scanner
●Money order dispensing
system
●Energy management
system
●Bulletin Board System
(BBS)
●Flow monitoring system
●Fax/modem cards
●Time and attendance
system
●Telephones (phone
systems)
●Fluid storage system
●Answering machine ●Point-of-sale terminal
●Fax machines ●Remote diagnostic system
Installation kit
Mounting template
2 screws

4
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Selecting your set-up
The ASAP 104 is a single line device that can be installed on a single telephone line with or without extension phones. This line
may be part of a multi-line telephone system.
The ASAP 104 has 2 operating modes, Automatic and Semi-Automatic, and can be connected in 3 separate configurations as
follows:
Standard set-up
Automatic operation (calls are
answered and processed for the entire
location)
NOTE: This application requires installation at the
DEMARC. See “Installation at the DEMARC” for
more information.
Answers... the call automatically.
Transfers... all calls to the pre-designated
telephone device(s) according to the tone(s)
received from the calling telephone device. If
telephones are connected to the ASAP 104, calls
without tones will transfer directly to the
telephones.
Automatic operation (calls are
answered and processed where the
ASAP 104 is located)
Semi-Automatic operation
(all phones in the home ring)
Answers... the call automatically.
Transfers... all calls to the predesignated telephone
device(s) according to the tone(s) received from the
calling telephone device. If telephones are connected
to the ASAP 104, calls without tones will transfer
directly to the telephones.
Waits... for you or your answering machine to
answer the call on the Primary port or an extenstion
not directly connected to the ASAP 104.
Transfers... fax calls to the fax machine if a fax
tone is present, or to computer modems if access
codes are used.
Once you select your set-up, proceed with connecting the ASAP 104. For more information on operating procedures, see
"Using the ASAP 104."

5
Installing the ASAP®104
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Placing the ASAP
®
104
The ASAP 104 can be mounted on a wall with the
connected telephone line cords above or below the unit.
You can place the telephone line cords through the line
guides on the back of the ASAP 104 to reduce tangling.
NOTE: Do not place the ASAP 104 in close proximity
to any peripheral equipment (approximately 2 feet from
all electronic equipment).
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Ports on the ASAP
®
104
The rear panel of the ASAP 104 includes 5 modular ports and a power input port, as shown:
A typical installation (voice, fax, computer) would connect telephone equipment as follows:
1. Connect the provided modular line cord from a
standard telephone (wall) jack to this port.
2. Connect an answering machine or combination
phone/answering machine to this port. The ASAP
104 will transfer all voice calls to port P1.
Depending on the installation, a single line
telephone, an integrated phone/answering machine,
multiple phones, or a telephone system (KSU or
PBX) can be connected to this port.
3. Connect your fax machine to port P2. A
computer modem or fax/modem can connect to this
port in lieu of a fax machine.
4. A computer modem or fax/modem can connect to
port P3 to enable the ASAP 104 to transfer a
modem call with the appropriate transfer codes.
5. A computer modem or fax/modem can connect to
port P4 to enable the ASAP 104 to transfer a
modem call with the appropriate transfer codes.

6
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Connecting the ASAP
®
104
This section explains how to install the ASAP 104 in most phone configurations that appear in a home or office. You can install the
ASAP 104 into one of the following phone configurations:
• A telephone system
• A single telephone line (at the DEMARC)
• A single telephone line (at an existing RJ11 jack)
Installation procedures for each of these configurations are provided in the following sections, as well as connecting telephone
equipment to the ASAP 104.
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Installation on a telephone system
The diagram shows telephone devices connected to the ASAP
104 for a telephone system; follow the same procedures for a
mini-telephone system. For the ASAP 104 to operate
properly, it must be "in front" of the telephone system.
Connect the other equipment as needed.
All equipment on that line (telephone system, fax, computer
modem, and so on) must connect directly to the ASAP 104.
CAUTION: Do not plug the ASAP 104 into a telephone
system phone jack. You may damage the phone system or the
ASAP 104.
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Installation on a telephone system using a 66 block

7
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Installation at the DEMARC
SINGLE LINE INSTALLATION ON LINE 1
For use in the Automatic mode to allow the ASAP 104 control over all phones on the line.
The following diagram shows an installation at the point of DEMARC on line 1. Once connected in this configuration, the
telephones will never ring on an inbound call if the ASAP 104 transfers to port P2, P3 or port P4. Only calls that do not
produce transfer tones will ring the telephones.
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SINGLE LINE INSTALLATION ON LINE 2

8
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Installation with a single telephone line
The following diagram shows a typical installation with a single line telephone.
This installation is for use in the Semi-Automatic mode, or for the
Automatic mode with a phone connected to the Primary port (port
P1 default). (Extension phones not connected to the Primary port
in the Automatic mode will ring only 1 time on an inbound call.
See "Installation at the DEMARC" for an alternate installation.)
NOTE:
If you have a stand alone Caller ID device, simply plug the device into the Primary port (port P1 default), and then plug the phone
into the Caller ID.
The factory setting for Caller ID operation is ON. See "Programmable
features of the ASAP 104" for more information.

9
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Connecting the ASAP
®
104 to a DSL Phone Line
One or more DSL filters may be required – available from most
consumer electronics stores. Connect your filters as shown:
1. Connect the filter(s) together in series. Be sure to
install the “Wall” and “Phone” connections of the
filter properly.
2. Plug one end of the connected filters into the
telephone (wall) jack.
3. Plug the other end into the TEL LINE port on the
ASAP 104.
The filters keep the DSL signal from interfering with the
operation of the ASAP 104.
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Connecting telephone equipment to the ASAP
®
104
This section illustrates 2 typical applications using the ASAP 104. The ASAP 104 is capable of routing calls to any data device,
system or system of devices that can answer a standard phone company ring signal.
If your application requires additional information or support, call our toll-free, Technical Service team at: 800-288-6794.
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Application Number 1:
Typical Connection for a retail store
In this application, 3 different computers/systems connect to the ASAP 104, (POS, Energy Management, and
Time and attendance) as well as a telephone.
This allows inbound and outbound telephone calls during normal business hours, and automated polling of the
connected data devices after hours. Access to the data devices can be accommodated by access codes in the dialing of
the calling computer. The ASAP 104 can also be shut down (on all ports or individually) completely to inbound calls
depending on application requirements.
COMPUTER
MODEM
Time and
Attendance
System
(
#44
)
COMPUTER
MODEM
Time and
Attendance
System
(
#44
)
COMPUTER
MODEM
Time and
Attendance
System
(#44)
COMPUTER
MODEM
Energy
Management
System
(1300Hz or #33)
COMPUTER
MODEM
Point-of-Sale
Terminal (POS)
(1100Hz or #22)

10
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Application Number 2:
Typical Connection for a small or home office
The following diagram shows a typical installation with a single line telephone. This application allows incoming
and outgoing voice and fax calls, as well as to separate computer modems. One of the computer modems in this
application is used for the INTERNET and E-mail access, while the other is a dedicated Bulletin Board System
(BBS).
Calls will be routed to the telephone equipment by the following tones:
port P1 - silence, or # 1 1
port P2 - 1100Hz CNG tone or # 2 2
port P3 - # 3 3
port P4 - 1300Hz Modem calling tone or # 4 4
In this application, the ASAP 104 will provide Emergency Call Override to the Primary port (port P1 is default) if the phone
company three-way calling has been activated. See the section "Emergency Call Override" for more information.
See "Operating Modes" for more information about how the ASAP 104 processes calls.
COMPUTER
MODEM
(Designated for dial-up
INTERNET and
email)

11
Operating Modes
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Automatic Mode
NOTE: The routing tones and
access codes can be changed
through programming.
The ASAP 104 will ring the Primary port up to 6 times (Rings to port P1 in this example). If the call remains unanswered after 6
rings, the ASAP 104 will transfer (Automatic No Answer Transfer) the call to the Secondary port. The Automatic No Answer
Transfer is designed to accommodate fax machines that do not produce a CNG tone, and can be turned off through programming.
If a device connected to the Primary port answers a call, the ASAP 104 will disable the Single Tone Detection feature (if the Single
Tone Detection feature has not expired). Then, only tone and pulse transfers are allowed as follows.
port P1 # 1 1 tone
port P2 # 2 2 tone
port P3 # 3 3 tone
port P4 # 4 4 tone
Any time a call is transferred to another port, the port that is off-hook with the call is the only port that will be allowed to transfer the
call. The originating port will receive a busy tone once the transfer occurs.
To accommodate faxes that do not produce CNG tones, the Automatic Primary Port Transfer feature can transfer a call to another
port (Secondary Port Selection) when using an answering machine with the ASAP 104. The factory setting for this feature is OFF,
and uses the Primary Port Transfer Timer to set parameters for transfer as described later in this guide.
The factory setting for the ASAP 104 is the Automatic mode. To change the operating mode, see "Programmable features of the
ASAP 104" for more information.
NOTE: In the Automatic mode, any phone(s) not connected to an ASAP port will only ring 1 time (Rings to Answer Call) on inbound
calls and do not have complete access to the phone line unless Extension Detection is turned ON.
# 2 2 or 1100Hz CNG tone transfers
calls to port P2. (Secondary Port
Selection default is port P2).
# 1 1 or silence transfers
calls to the Primary Port
Selection (default is port
P1).
The ASAP 104 answers
incoming calls on the first ring.
It then listens for 4 seconds for
routing tones or access codes.
# 3 3 transfers calls to
p
ort P3. # 4 4 or 1300Hz modem tone
transfers calls to port P4.

12
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Semi-Automatic Mode
NOTE: The routing tones
and access codes can be
changed through
programming.
The ASAP 104 will ring the Primary port up to 6 times (Rings to port P1 in this example). If the call remains
unanswered after 6 rings, the ASAP 104 will transfer (Automatic No Answer Transfer) the call to the Secondary
port. The Automatic No Answer Transfer is designed to accommodate fax machines that do not produce a CNG
tone, and can be turned off through programming.
If a device connected to port P2, P3 or P4 answers a call only tone transfers are allowed as follows.
port P1 # 1 1 tone
port P2 # 2 2 tone
port P3 # 3 3 tone
port P4 # 4 4 tone
Any time a call is transferred to another port, the port that is off-hook with the call is the only port that is allowed to
transfer the call. The originating port will receive a busy tone once the transfer occurs.
To accommodate faxes that do not produce CNG tones, the Automatic Primary Port Transfer feature can transfer
a call to another port (Secondary Port Selection) when using an answering machine with the ASAP 104. The factory
setting for this feature is OFF, and uses the Primary Port Transfer Timer to set parameters for transfer as described
later in this guide.
The factory setting for the ASAP 104 is the Automatic mode. To change the operating mode, see "Programmable
features of the ASAP 104" for more information.
# 2 2 or 1100Hz CNG tone transfers
calls to port P2. (Secondary Port
Selection default is port P2).
The ASAP 104 allows incoming calls to
simultaneously ring extension phones and
phones connected to the Primary port
(default is port P1).
The ASAP 104 does not answer
calls in this mode. All calls
transfer to the Primary Port
Selection (default is port P1).
# 3 3 transfers calls to
p
ort P3. # 4 4 or 1300Hz modem tone
transfers calls to port P4.

13
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Distinctive Ring Service
The phone company's Distinctive Ring service (DRS) is offered in most areas across the U.S. Phone companies offer this
service under various names; check with your local phone company for details (service activation required).
When a second, third or fourth phone number is added to a single line, the ASAP 104 works smoothly to process calls without
depending on access codes or transfer tones.
The factory default for Distinctive Ring Detection is OFF. When turned ON, the ASAP 104 will process the additional phone
numbers (ring styles) as follows:
port P1- - - standard ring
port P3- - - three-burst ring (short-short-long)
(short-short-short)
(long-long-long)
(long-short-short)
(short-long-long)
port P2- - - two-burst ring
port P4- - - three-burst ring (short-long-short)
(long-short-long)
(long-long-short)
NOTE: If a ring burst is not assigned to a port, the ASAP 104 will not answer a call ringing with that specific cadence. (These
settings are the default settings for transferring calls and can be changed to meet end-user needs.)
When Distinctive Ring Detection is turned ON, the following features are deactivated:
Automatic Primary Port Transfer Automatic No Answer Transfer Automatic Ring Reduction
When Distinctive Ring is turned ON, the ASAP 104 will process calls in the current operating mode. Calls will be processed
differently in the Automatic mode and Semi-Automatic mode as follows:
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Distinctive Ring – Automatic Mode
If the ASAP 104 detects any of these signals, it transfers the call to the appropriate port. If the ASAP 104 does not
detect any of these signals, it will transfer the call to the port designated in the DRS Assignment.
The ASAP 104 will answer the call on the first ring (Rings to Answer Call) unless the DRS Assignment is not set
for that line. (This means the ASAP 104 will only process distinctive rings that have been programmed and ignore
all other ring styles.)
# 1 1 or a standard ring,
transfers calls to port P1.
# 2 2, 1100Hz CNG tone or a two-
burst ring transfers calls to port P2.
The ASAP 104 answers incoming calls
on the first ring. It then listens for 4
seconds for routing tones or access
codes.
#33or a three-burst ring (see
above) tone transfers calls to
port P3.
# 4 4, 1300Hz modem tone or a
three-burst ring (see above) tone
transfers calls to port P4.
N
OTE: The routing tones and
access codes can be changed
through programming.

14
If a device connected to another port on the ASAP 104 answers a call, the ASAP 104 will disable the Single Tone
Detection feature (if the associated timer has not expired). Then only tone transfers are allowed as follows.
port P1 # 1 1 tone
port P2 # 2 2 tone
port P3 # 3 3 tone
port P4 # 4 4 tone
Any time a call is transferred to another port, the port that is off-hook with the call is the only port that will be
allowed to transfer the call. The originating port will receive a busy tone once the transfer occurs.
NOTE: Extension phones not connected to the ASAP 104 will only ring one time (Rings to
Answer Call) on inbound calls and cannot answer calls unless Extension Detection is turned ON.
═════════════════════════════════════════════════════════════════
Distinctive Ring – Semi-Automatic Mode
If a device connected to any port answers a call, the ASAP 104 listens for the following signals:
port P1 # 1 1 tone
port P2 # 2 2 tone 1100Hz CNG tone
port P3 # 3 3 tone
port P4 # 4 4 tone 1300Hz modem tone
If a device connected to any port answers a call, the Single Tone Detection features activates. When the Single Tone Transfer
Timer expires (10 seconds), only tone transfers are allowed.
If the ASAP 104 detects any of the above signals, it transfers the call to the appropriate port. Otherwise, it remains on line until it
receives transfer codes, or the call disconnects.
Anytime a call is transferred to another port, the port that is off-hook with the call is the only port that will be allowed to transfer the
call. The originating port will receive a busy tone once the transfer occurs.
Standard ring, transfers
calls to port P1. A two-
b
urst ring transfers
calls to port P2.
A three-burst ring (see page 12)
transfers calls to port P3.
A three-burst ring (see page 12)
transfers calls to port P4.
The ASAP 104 identifies the ring
pattern and routes the call to the
proper port.
N
OTE: The routing tones and
access codes can be changed
through programming.

15
USING the ASAP 104
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Special operating note
Before operating the ASAP
104, be sure that you
understand the following
information concerning the
telephone equipment that is
used with the ASAP 104. Fax
CNG tones: Most faxes send
audible beep tones called CNG
(CalliNG) tones. This tone is a
distinct beep that repeats every
three (3) seconds. Once a fax
has dialed the destination fax
number, it generates this tone while
waiting for the receiving fax to
answer. Not all faxes transmit this
tone when they call. Most, but not all
faxes produce this through their auto-
dial feature, speed-dial memory
position, or by the operator pressing
the start button on the fax machine
after the number is dialed. For best
results, callers should have your
number programmed into their fax
machine "speed-dial" memory.
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Receiving a computer call
Unlike a fax call, most inbound computer calls do
not produce identifying tones; they remain silent
until another modem answers the call. To receive a
computer call to a port on the ASAP 104, instruct the
caller to use one of the following methods. (In this
example we use a modem.)
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Computer calls using port access codes in dialing strings
To have the calling modem automatically
"over dial" an access code to a modem
connected to the ASAP 104, the caller must
take into consideration whether the call is
local or long distance. For remote access to
port P3 on the ASAP 104, instruct the caller
to use the following dialing string in the
modem's software:
ATDT (phone number),#33,#33,#33,#33 (for
Automatic mode)
ATDT (phone number),,,#33,#33,#33,#33
(for Semi-Automatic mode)
The calling modem picks up its phone line
and dials the phone number. The comma (,)
tells the modem to wait about two (2)
seconds and then repeatedly "over dial" the
access code.
NOTE: Not all modem comma (,)
commands delay dialing for a 2 second
interval. See your modem Operator's Guide
and adjust the number of commas you use
accordingly. In the Automatic mode, the
ASAP 104 will answer a call, detect the
tones and transfer the call to port P3.
In the Semi-Automatic mode, you or your
answering machine will answer the call, and
then the ASAP 104 will detect the tones and
transfer the call to port P3. For long distance
remote access to port P3, instruct the caller
to use the following dialing string in the
modem's software:
ATDT 1 (phone number),,,#33,#33,#33,#33
(for automatic mode)
ATDT 1 (phone number),,,,,#33,#33,#33,#33
(for Semi-Automatic mode)
NOTE: In the Semi-Automatic mode, the
commas entered before the #33 are set to
your answering machine's 2-ring answer.
Use 3 additional commas for each ring that
your answering machine is set to answer
above 2 rings.
For calls requiring access to other ports,
substitute the appropriate access codes:
port P1 # 1 1
port P2 # 2 2
port P4 # 4 4

16
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Computer calls using Distinctive Ring Service from the Telephone Company
As previously described, the ASAP 104 is
capable of routing calls based upon the phone
company's Distinctive Ring service. Each
telephone device is designated to a specific port
and ring signal on the ASAP 104. Callers
simply dial the specific phone numbers
assigned to the desired device and the ASAP
104 transfers the call as described in the section
Distinctive Ring service.
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ComScan®Scanning / Intercom
The ASAP 104 converts your fax machine into a full
page, multi-document scanning system by using the
built-in ComScan feature.
To scan a document through the ASAP 104, connect a
fax/modem or fax/modem card to port P4, and a fax
machine to port P2. Once your equipment is connected
properly, perform the following steps:
1. Set the fax/modem in "receive fax" on a 1 or 2 ring
answer.
2. Insert the document to be scanned into the fax
machine and take the fax machine's phone receiver
off-hook and press * * 4 4.
3. When your fax/modem answers, press the fax
machine's start button and return the phone receiver
to its cradle.
After you complete these steps, your fax/modem will
receive the document and store it as any received fax.
You can then retrieve the document using your
fax/modem's software to make changes or store it
electronically. (There are many software packages on
the market that allow you to modify a fax received by a
fax/modem, see your local computer software dealer.)
Simply reverse the process to send a print job to your
fax machine from your computer * * 2 2.
If the ASAP 104 is installed with phones connected to all ports, this feature also allows an intercom path between ports.
To make an internal call to another port, perform the following procedures:
1. Take a phone connected to the ASAP 104 off-hook.
2. Press one of the following transfer codes from a tone phone:
* * 1 1 for port P1
* * 2 2 for port P2
* * 3 3 for port P3
* * 4 4 for port P4
3. Replace the phone receiver on-hook when finished.

17
Using Telephones with the ASAP 104
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Answering incoming calls
You can answer incoming calls from an extension phone (if Extension Detection is turned ON) or
from a phone device connected to the Primary port. You can then conduct the call normally, for as
long as you like.
1. If, after answering a call, you hear silence on the line, the call is likely coming from a fax that does not produce a CNG
tone. Simply transfer the call to the port that the fax is connected to by pressing one of the following:
port P1 # 1 1
port P2 # 2 2
port P3 # 3 3
port P4 # 4 4
2. In the Semi-Automatic mode, if you hear a single frequency tone or an access code for another port after answering a
call, hang up the phone. The call will be transferred automatically.
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Answering incoming calls with an answering machine
If the answering machine answers a call
from the Primary port, the caller can perform
the following:
• Record a voice message on the
answering machine and/or
• Transfer their call to another port
Following is a sample announcement
message that you may wish to use:
" * Hello, this is ________. If you wish to
send a fax, press # 2 2 or leave a message
after the tone."
NOTE: Use the appropriate access code if the fax
is not connected to port P2.
If the ASAP 104 is in the Semi-Automatic mode,
you should record 4 seconds of silence before
recording your outgoing message.
NOTE: Fax calls that do not produce a CNG tone will transfer to the answering machine. To
allow the ASAP 104 to transfer these calls to the Secondary port, see "Programmable features of
the ASAP 104" to turn on the Automatic Primary Port Transfer feature ON.
With the Automatic Primary Port Transfer turned ON, the ASAP 104 will monitor the line for 30 seconds after the
answering machine answers a call. If the answering machine (or telephone) disconnects from the call during this
time, the ASAP 104 automatically transfers the call to the Secondary port. To accommodate these timing
parameters, the outgoing message should be between 15 and 20 seconds in length. (Single cassette answering
machines are not recommended for use with this feature due to timing limitations of these types of machines.)
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Retrieving answering machine messages from a remote location
To disable the ASAP 104 and retrieve answering machine messages, follow these steps:
1. Dial your phone number and wait for the answering
machine to answer the call.
2. After the answering machine answers the call, press
* from a tone phone. (This disables the ASAP 104
from inadvertently transferring a call.)
3. Follow the remote retrieval procedures for your
answering machine.
4. After retrieving your messages, hang up. The
ASAP 104 resets for the next call.

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Placing an outbound call
Outbound calls can be placed
from any port. If a port is in use,
the ASAP 104 will produce a
busy signal when attempting to
place a call from a different port.
During an outbound call, you can
also receive a transmission from someone that is
ready to transmit. To transfer this call to a port
any time during a conversation, press the
following from a tone phone:
port P1 # # 1 1
port P2 # # 2 2
port P3 # # 3 3
port P4 # # 4 4
(Picking up an extension phone not connected
to a port during a data or fax transmission may
interrupt the call.) Once the call is transferred,
the phone originating the transfer receives a
busy signal. Simply hang up the phone until
the transmission completes.
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Emergency Call Override
This feature allows the Primary port to interrupt a call that is in process on another port. Emergency Call Override operates in
conjunction with 3-way calling service from the phone company. Operation of this feature is provided through the Primary port
and can be set up for Automatic or Manual operation as explained below:
Automatic operation (with 3-way calling)
When a call is in process on a port and a telephone connected to the Primary port goes off-hook, the ASAP 104 will
disconnect the active port from the phone line, transmit a tone for 3 seconds, and then hook-flash to obtain dial tone
from the phone company.
Manual operation (with 3-way calling)
When a call is in process on a port and a telephone connected to the Primary port goes off-hook, the # key must be
pressed and released to activate the Emergency Call Override. Upon detection of the # key, the ASAP 104 will
disconnect the active port from the phone line, transmit a tone for 3 seconds, and then hook-flash to obtain dial tone
from the phone company.

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Programming the ASAP 104
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Introduction
The ASAP 104 has many features that can be used to customize its operation.
Many of these features have either feature settings or timing parameters associated directly with their operation.
Therefore, read the following sections carefully to obtain the best results when programming the ASAP 104.
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Programming Locally
Connect the ASAP 104 as shown, using a tone phone.
Programming changes can be performed from a tone phone connected to port P1 of an operational unit.
To enter the programming mode, take the phone off-hook, press # * . You will hear three beeps indicating the unit
is in the programming mode
Once in programming, the ASAP 104 allows 8 seconds between tone commands before exiting the programming
mode without saving the changes. Therefore, it would be beneficial to write down all programming changes before
entering the programming mode.
Once a complete programming command is entered, it must be followed by the * key, which stores it into memory.
After you enter the * key, you can set as many features or feature settings as needed for your application. When all
programming changes are complete, press * * to save the changes to exit the programming mode. There is one
final beep when exiting programming mode before returning to a dial tone.
The ASAP 104 will not be able to process calls during programming sessions.
If during a programming session you receive a dial tone, the intercept operator message, or if programming was not
successful, perform the following steps:
1.Disconnect the telephone line from the TEL LINE port.
2.Take the phone in port P1 off-hook.
3.Disconnect power from the ASAP 104.
4.Reconnect power to the ASAP 104.
5.The ASAP 104 will produce three beeps indicating entry into the programming mode.
6.Continue with programming changes as previously described.
7.When programming changes are complete, hang up the phone.
8.Reconnect the telephone line.
NOTE: Programming changes can only
be made through port P1 even if the
Primary port is reassigned.

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Entering the programming mode remotely
To program the ASAP 104 remotely, the Security Access Code must be previously stored into memory.
From the remote location, dial the phone number of the line connected to the ASAP 104. The call must be placed from a
tone phone that has the # and * keys. When the ASAP 104 answers the call, and between the ring signals, press the # key,
followed by the Security Access Code. The ASAP 104 will beep 3 times indicating successful entry into the programming
mode.
Continue with programming changes as previously described.
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Customer Service Programming
The ASAP 104 can also be programmed by calling our Technical Service Team (toll free) at: 1-800-288-6794