Command Communications ASARDR401 Installation and operating manual

Thank You for purchasing this ASAP product!
Operation
The ASAP DR401 is a 4-port device designed to operate with the
phone company's Distinctive Ring service, allowing connection of up
to 4 separate telecommunication devices to a single telephone line.
The phone company's Distinctive Ring service (DRS) is offered in
most areas across the U.S. Phone companies offer this service under
various names, check with your local phone company for details.
When multiple phone numbers are added to a single line, the ASAP
DR401 works smoothly to process calls without depending on access
codes or transfer tones.
The ASAP DR401 will suppress the first incoming ring from passing
to any ports. The second ring will be transferred to the appropriate
port as designated:
port P1 ----- standard ring
port P2 ----- two-burst ring (short-short)
port P3 ----- three-burst ring
(short-short-long), (short-short-short),
(long-long-long), (long-short-short),
(short-long-long)
port P4 ----- three-burst ring
(short-long-short), (long-short-long),
(long-long-short)
1

The ASAP DR401 can be used in virtually any application. Listed
below are a few of the most common applications using the ASAP
DR401:
Children's Rooms Offices, breakrooms, & lobbies
Roommates Credit authorization terminals
Phone, fax, computer Departments in a retail
Multiple offices environment
Security systems Tank sensing devices
Polling equipment for remote
locations
Each device is allowed unlimited and exclusive connection time to the
phone line. Any other device connected to the ASAP DR401
attempting to access the line during a call will receive a busy tone
until the original call is complete.
Space is provided on the ASAP DR401 faceplate for documentation
of connected devices. The corresponding red LED (Light Emitting
Diode) will light when a device is connected to the telephone line.
WARNING: According to standard industry practice, surge protection
is recommended for use with all electronic devices. A surge
suppressor and/or line conditioning should be used on the input power
supply, as well as the connected telephone line.
Contact our toll-free Customer Service at 1-888-843-4399 for
questions about installation, operation or for application possibilities.
2

INSTALLATION (on a single telephone line)
1. Connect the incoming telephone line to the TEL LINE port.
2. Plug the small end of the AC power cord into the power
input port labeled "12 VAC" on the back of the DR401.
Plug the AC adapter into a standard 120-volt outlet. (Only
use a 12VAC, 0.4 - 1.0A, Class 2 power source with the
DR401.)
3. Connect telephone devices to the ports labeled P1, P2, P3
and P4.
* Caller ID requires service activation from the phone company.
(continued on page 4)
3

In this installation, phones not connected to the ASAP DR401 will
ring on every call regardless of the call destination. For
installation/operation without interference, see "Installation at the
DEMARC."
INSTALLATION (on a typical phone system)
4

Installation at the DEMARC
The following diagram shows an installation at the point
of DEMARC on line 1. Once connected in this configuration,
the telephones will not ring on an inbound call unless the
ASAP DR401 transfers a call to a designated port.
5

6

Three year limited warranty/Service information
WARRANTOR: Command Communications, Inc.
ELEMENTS OF WARRANTY: Command Communications, Inc.
warrants, for the duration of this warranty, the ASAP DR 401
(hereafter referred to as the "Product") to be free from defects in
materials and craftsmanship with only the limitations or exclusions set
out below.
WARRANTY DURATION: This warranty shall terminate and be of
no further effect three years after the date of original purchase of the
Product or at the time the Product is (A) damaged or not maintained
as reasonable and necessary, (B) modified, (C) improperly installed,
(D) repaired by someone other than the warrantor for defect or
malfunction covered by this warranty, (E) used in a manner or
purpose for which the Product was not intended, (F) damaged by an
act of God (such as a lightning strike), or (G) sold by the original
purchaser.
STATEMENT OF REMEDY: In the event the product does not
conform to this warranty at any time that this warranty is in effect, the
warrantor shall repair the defect, return it to you without charge for
parts, service, or any other costs incurred by the warrantor or its
representative in connection with the performance with this warranty.
This warranty does not cover or provide for the reimbursement or
payment of incidental or consequential damages. Some states do not
allow this exclusion or limitation of incidental or consequential
damages, so the above exclusion or limitation may not apply to you.
7

SERVICE INFORMATION/PROCEDURE FOR OBTAINING
PERFORMANCE OF WARRANTY:
1. Pack the ASAP DR 401 in the original carton or equivalent.
2. Enclose a copy of the bill of sale or other documentation showing
original purchase date.
3. Contact the dealer where you purchased the ASAP DR 401, or call
the service center listed below to obtain a return material
authorization number (RMA #).
4. Mail the above prepaid and insured to the warrantor at:
Command Communications, Inc.
7025 South Fulton Street, #120
Centennial, CO 80112
[phone]
Fax [phone]
Customer Service: 1-888-843-4399
Customer Service email: [email protected]
Site: www.commandcommunications.net
NOTE: Any unit returned without an RMA # clearly marked on the
exterior package will be refused and returned at the sender's expense.
Command Communications, Inc. cannot be held responsible for any
loss or damage in transit.
Please retain proof of purchases to establish date of original purchase.
Your warranty starts with the date of original purchase.
8

LEGAL REMEDIES: This warranty gives you specific legal rights,
and you may also have rights that vary from state to state.
Though every effort has been made to ensure accuracy, these
instructions may include technical or typographical errors. Content of
these instructions may be changed from time to time due to product
improvement. These changes will be incorporated in new editions of
these instructions. We disclaim liability for any changes, errors, or
omissions.
International return policy
Command Communications, Inc. does not guarantee that this product
will be compatible with the telecommunications systems of all
countries. Modifications may have been made to products in order to
function in certain locations. Therefore, it is best to purchase our
products in the country in which it will be used.
If this product is purchased outside the U.S. from an authorized
Command Communications' dealer, it should be returned for repair at
the location where it was purchased, as provisions have been
established to handle warranty repair outside the U.S.
If you send the product directly to Command Communications for
repair, you will be responsible to pay all freight, handling, and
Custom charges (both ways).
9

Registration information
REGISTRATION INFORMATION
This equipment complies with Part 68 of the FCC rules and the
requirements adopted by the ACTA. On the bottom of this equipment
is a label that contains, among other information, a product identifier
in the format US:AAAEQ##TXXXX. If requested, this number must
be provided to the telephone company.
A plug and jack used to connect this equipment to the premises wiring
and telephone network must comply with the applicable FCC Part 68
rules and requirements adopted by the ACTA. A compliant telephone
cord and modular plug is provided with this product. It is designed to
be connected to a compatible modular jack that is also compliant. See
installation instructions for details.
The REN is used to determine the number of devices that may be
connected to a telephone line. Excessive RENs on a telephone line
may result in the devices not ringing in response to an incoming call.
In most but not all areas, the sum of RENs should not exceed five
(5.0). To be certain of the number of devices that may be connected to
a line, as determined by the total RENs, contact the local telephone
company. For products approved after July 23, 2001, the REN for this
product is part of the product identifier that has the format
US:AAAEQ##TXXXX. The digits represented by ## are the REN
without a decimal point (e.g., 03 is a REN of 0.3). For earlier
products, the REN is separately shown on the label. The REN for the
ASAP DR 401 is 0.0 B.
10

If the ASAP DR 401causes harm to the telephone network, the
telephone company will notify you in advance that temporary
discontinuance of service may be required.
But if advance notice isn't practical, the telephone company will
notify the customer as soon as possible.
Also, you will be advised of your right to file a complaint with the
FCC if you believe it is necessary.
The telephone company may make changes in its facilities,
equipment, operations or procedures that could affect the operation of
the equipment. If this happens, the telephone company will provide
advance notice in order for you to make necessary modifications to
maintain uninterrupted service.
If trouble is experienced with the ASAP DR 401, for repair or
warranty information, please contact Command Communications at
888-843-4399. If the equipment is causing harm to the telephone
network, the telephone company may request that you disconnect the
equipment until the problem is resolved.
The ASAP DR 401 must not be used on a party line. Connection to a
party line service is subject to state tariffs. Contact the state public
utility commission, public service commission or corporation
commission for information.
11

If your home has specially wired alarm equipment connected to the
telephone line, ensure the installation of the ASAP DR 401 does not
disable your alarm equipment. If you have questions about what will
disable alarm equipment, consult your telephone company or a
qualified installer.
If you need to order a modular jack from the telephone company,
request either a USOCRJ11C or a USOCRJ13C for single lines or
USOCRJ14 for 2 telephone lines in one jack.
FCC Rules Part 15 - Computing Devices
Note: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC
rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there
is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
12

Consult the dealer or an experienced radio/TV technician for help.
CAUTION: Changes or modifications not expressly approved by the
manufacturer could void the user's authority to operate the ASAP DR
401.
Industry Canada Information
"Notice: The Industry Canada label identifies certified equipment.
This certification means that the equipment meets telecommunication
network protective, operation and safety requirements as prescribed in
the appropriate Terminal Equipment Technical Requirements
document(s). The Department does not guarantee the equipment will
operate to the user's satisfaction.
Before installing this equipment, users should ensure that it is
permissible to be connected to the facilities of the local
telecommunications company. The equipment must also be installed
using an acceptable method of connection. The customer should be
aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be coordinated by a
representative designated by the supplier. Any repairs or alterations
made by the user to this equipment, or equipment malfunctions, may
give the telecommunications company cause to request the user to
disconnect the equipment.
13

Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines and internal metallic
water pipe system, if present, are connected together. This precaution
may be particularly important in rural areas.
Caution: Users should not attempt to make such connections
themselves, but should contact the appropriate electric inspection
authority, or electrician, as appropriate."
"Notice: The Ringer Equivalence Number (REN) assigned to each
terminal device provides an indication of the maximum number of
terminals allowed to be connected to a telephone interface. The
termination of an interface may consist of any combination of devices
subject only to the requirement that the sum of the Ringer
Equivalence Numbers of all devices does not exceed 5."
14

www.commandcommunications.net
7025 South Fulton Street, #120
Centennial, CO 80112
[phone] Fax [phone]
email: [e-mail]
Customer Service 888-843-4399 (for U.S. and Canada)
Monday through Friday 8:00am - 5:00pm Mountain Time.
© 2005 Command Communications, Inc.
All rights reserved. Printed in U.S.
COMMAND COMMUNICATIONS, the Arrow logo, and
ASAP are registered trademarks of Command
Communications, Inc., Centennial, CO 80112
AC022105kr
MN061