CommonwealthBank Emmy Manual

Quick Merchant Operator Guide –Emmy
1. Emmy Terminal Features
BLUETOOTH
❶Magnetic Strip Reader
❷Integrated Contactless Reader
❸Battery Indicator
❹Information and Menus Window
❺Function Keys F1 to F4
❻Wrist Strap (optional) Holder
❼Keypad
❽Off Switch (Press & hold CLEAR
then press "-" to turn off)
❾Smart Chip Card Insert Slot
❶
❷
❸
❹
❺
❻
❼
❽
❾
❿
⓫
⓭
⓮
⓬
⓰
❺❺❺
❽⓯
❿ Bluetooth is not connected
❿Bluetooth is connected and ready
⓫On Switch
⓬Charging Port
⓭ Blue FUNCTION Button
⓮Red CANCEL Button
⓯Yellow CLEAR Button
⓰Green OK Button
2. Important information to protect your business
The following steps should be followed at all times to protect you and your customers from
fraud.
You must ensure that the software application your business is using to accept card
payments via Emmy is accredited by the Commonwealth Bank. If you are unsure
please contact the Commonwealth Bank merchant help desk.
Merchants must ensure that any app that is used on their Smartphone/Tablet Device in
conjunction with Emmy does not capture any card information (including card numbers
and expiry dates) or cardholder verification (PIN or signature).
Cardholders must only enter their PIN into the pinpad on the Emmy device, and must
not enter it into the Smartphone/Tablet Device.
All transaction data communications processed via Emmy are at the cost of the
merchant customer, the Commonwealth Bank is not liable for communications costs
resulting from transactions on the Emmy device.

3. Getting Started
The Battery
The Emmy terminal incorporates an integrated battery that is not removable or replaceable by
the user. If the battery component fails the device will need to be returned for replacement.
Charging the Battery
Before using Emmy for the first time, you will need to charge the battery for a minimum of 3
hours via a powered computer USB port (or optional USB power adaptor) plugged into the
micro-USB connector on the right-hand side of Emmy. Further initial full charging of the
terminal battery requires an additional 3 hours. The micro-USB cable provided should be used
for this purpose.
The battery charge indicator on the screen will display the progress of charging.
You can use either an optional power supply or the USB cable to charge Emmy.
Charging with power supply
1. Plug the micro-USB connector to the right-hand side of Emmy below the "on" switch (as
shown below) and connect the power supply to your power socket.
2. A battery indicator is provided on the Emmy screen, indicating the charge of the device.

Charging with USB cable
1. Plug the micro-USB connector to the right-hand side of Emmy (as shown below) and
connect the USB connector to a powered USB port on your computer or powered USB
hub.

Bluetooth Pairing to Smart Device (Phone or Tablet)
Apple Devices
Android Devices
Turn on Bluetooth on the Apple device
Turn on Bluetooth on the Android device
On the Emmy device, access the Terminal menu
as follows;
On the Emmy device, access the Terminal menu
as follows;
Select <F> then 2 (Terminal)
Select <F> then 2 (Terminal)
Enter the Manager Password followed by OK
Enter the Manager Password followed by OK
Select <5> for Bluetooth (after pressing "More
<F4>" to get to the second page)
Select <5> for Bluetooth (after pressing "More
<F4>" to get to the second page)
Select <3> for IOS Mode Comms
Select <3> for IOS Mode Comms
Select <F1 Key> for Apple
Select <F4 Key> for Android
Select <2> DEVICE PAIR
Select <2> DEVICE PAIR
Select <1> Pair device (iOS)
Select <2> Pair device (Other OS)
Select <0> Search Devices –wait until your device
is discovered –use <F2> and <F3> to scroll
up/down the list if required
Select <0> Search Devices –wait until your device
is discovered –use <F2> and <F3> to scroll
up/down the list if required
Select the appropriate Apple device displayed on
the Emmy terminal by pressing the corresponding
number on the Emmy keypad. A 16 digit PIN will
be displayed on the Emmy screen.
Select the appropriate Android device displayed
on the Emmy terminal by pressing the
corresponding number on the Emmy keypad. A 16
digit PIN will be displayed on the Emmy screen.
Enter the 16 digit PIN on the Bluetooth pairing
window which appears on your Apple device.
Enter the 16 digit PIN on the Bluetooth pairing
window which appears on your Android device.
The Emmy device should display “Pairing
Success” and the Apple device should display that
the Ingenico device is “Connected” under
Bluetooth
The Emmy device should display “Pairing
Success” and the Android device should display
that the Ingenico device is “Connected” under
Bluetooth
Go to the Main Menu by pressing the yellow "<"
key several times to step back to the Main screen.
Go to the Main Menu by pressing the yellow "<"
key several times to step back to the Main screen.
Restart the Emmy device.
Restart the Emmy device.

TMS (Terminal Management System) logon
A logon to the TMS must be completed at initial installation to pick up any new terminal
software updates. Emmy is also scheduled to check for software updates regularly (usually
weekly if connected to the smart device with active communications ie SIM card/WiFi), if you
have a preferred time for updates to automatically take place please advise our Merchant Help
Desk.
1. Initiate TMS "Terminal Software Update" on the app on your smart device
2. Wait for processing to be completed
Alternatively if the app does not contain TMS logon functionality, use the folowing steps on the
Emmy terminal
1. Press the ‘F’ Function key on the Emmy terminal
2. Press 2 - Terminal
3. Enter the manager password followed by OK
4. Press 1 –Configure
5. Press F4 to scroll down
6. Press 4 –TMS Logon
7. Wait until TMS logon is completed where you will be taken back to the home screen

4. Processing Transactions
For further information on how to use the CommBank Small Business app, please refer to the
“CommBank Small Business app User Guide”.
Bank Logon
Note: A Bank logon must be completed at the commencement of each day or each time the
Emmy terminal is powered on.
A Bank logon is either performed via the Bank Logon function via the app or initiated with the
first transaction of the day or after power on.
Purchase –Swipe / EMV
1. Initiate a purchase transaction on the app on your smart device
2. Swipe or insert the card on the Emmy terminal
3. Select the account by pressing the function keys below CHQ, SAV, CR text
4. Enter PIN or OK for signature (Note: signature is only for credit transactions)
5. Wait for processing to be completed
6. Remove card when prompted by the terminal
7. Transaction is approved and merchant copy of the receipt is printed (if applicable)
8. Verify signature on the app (smartphone or tablet). Press YES to approve or NO to decline
9. Transaction is approved and customer copy of receipt printed or email (subject to app
functionality)
Purchase –Contactless
1. Initiate a purchase transaction on the app on your smart device
2. Tap card on the screen of the Emmy terminal until the 4 lights above the screen light up
3. Wait for processing to be completed
4. Transaction is approved
Note: For contactless transactions a signature may also be required in certain situations. The
way the signature is captured is dependent upon the application being used with the Emmy
terminal.

Refund
1. Initiate a refund transaction on the app on your smart device (if applicable)
2. If prompted by the terminal, enter the manager password and press OK
3. Swipe, insert or tap the card
Note: Remainder of the refund transaction flow is the same as a purchase transaction.
5. Settlement Functions
Settlement –Manual Settlement
1. Initiate settlement on the app on your smart device
2. Wait for processing to be completed
3. Settlement report is printed (may vary depending on app functionality)
Alternatively the Bank can set the terminal to automatically settle each day, settlement cannot
occur between 22:00 and 0:00 AEST.
Pre-Settlement (Running Total)
1. Initiate Pre-settlement (Running total) on the app on your smart device
2. Wait for processing to be completed
3. Pre-settlement report is printed (may vary depending on app functionality)
Last Settlement
1. Initiate Last-settlement on the app on your smart device
2. Wait for processing to be completed
3. Last settlement report is printed (may vary depending on app functionality)

6. Troubleshooting
Common Terminal Error Messages
Codes
Terminal Display
Description
Recommended Next Steps
01
DECLINED –01
CONTACT CARD
ISSUER
Refer to card
issuer
Advise the cardholder to contact their card issuer for
specific details. Ask the Customer for another form of
payment (e.g. different card).
13
DECLINED –13
INVALID
AMOUNT
Invalid amount
Different limits apply to different types of transactions as
defined in the merchant agreement. For instance, there is
a cashout limit and a refund limit, and if either one is
exceeded, an error message will be displayed. The user
must simply enter a value lower than the relevant limit
defined in the agreement.
X0
DECLINED –X0
No response from
host
Check communications link. Try processing the
transaction again. If still no response, invoke SAF.
S0
DECLINED - S0
MODEM ERROR
Modem error
This can represent an error with an external modem, or if
the terminal is set to fallback to internal modem and no
phone line has been plugged in. Check communications
link on base and wall plug. Ensure cables are properly
connected.
S2
DECLINED –S2
NO ANSWER
No answer
Contact the CBA Merchant Helpdesk.
S8
DECLINED –S8
NO EFT SERVER
Link not setup on
EFT Server
Contact the CBA Merchant Helpdesk.
57
DECLINED –57
TRAN NOT
ALLOWED
Transaction not
permitted to
cardholder
Advise the cardholder to contact their card issuer for
specific details. Ask the Customer for another form of
payment (e.g. different card).
Support
For support, please call the dedicated CBA merchant helpdesk on 1800 022 966, 24 hours a
day, 7 days a week.
When calling the Helpdesk, please make sure you have the following information ready;
Merchant ID
Terminal ID
Error code (if applicable)
For authorisations on or over floor limit manual debit card transactions, please call:
1800 813 700.
For authorisations on or over floor limit manual credit card transactions, please call:
13 26 36.
For stationery orders please visit www.commbank.com.au/eftposstationery or call:
1800 230 177.