Compaq Deskpro EC User manual

Notice
The information in this publication is subject to change without notice.
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This publication contains information protected by copyright. No part of this
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© 1999 Compaq Computer Corporation. All rights reserved.
Printed in the USA.
The software described in this guide is furnished under a license agreement
or nondisclosure agreement. The software may be used or copied only in
accordance with the terms of the agreement.
Compaq and Deskpro are registered in the United States Patent and
Trademark Office.
Microsoft, MS-DOS, Windows, Windows NT, and other names of Microsoft
products referenced herein are trademarks or registered trademarks of
Microsoft Corporation.
Intel and Pentium are registered trademarks of Intel Corporation. Celeron
and MMX are trademarks of Intel Corporation.
Product names mentioned herein may be trademarks and/or registered
trademarks of their respective companies.
Compaq Deskpro EC Series of Personal Computers
User’s Guide
First Edition (September 1999)
Part Number 157743-001

User’s Guide iii
Contents
chapter 1
Introduction to the User’s Guide
Symbols and Conventions.......................................................................................................................1–3
Environmental Commitment...................................................................................................................1–3
chapter 2
Solving Common Computer Problems
Organization............................................................................................................................................2–1
Helpful Hints...........................................................................................................................................2–2
Basic Problems........................................................................................................................................2–3
Audio Problems ......................................................................................................................................2–4
CD-ROM Drive/Compact Disk Problems ..............................................................................................2–7
Computer (F2) Setup Problems ..............................................................................................................2–8
Diskette Drive Problems .........................................................................................................................2–9
DVD-ROM Problems ...........................................................................................................................2–10
Hard Drive Problems ............................................................................................................................2–11
Hardware Installation Problems............................................................................................................2–12
Internet Problems ..................................................................................................................................2–13
Keyboard Problems...............................................................................................................................2–14
Memory Problems.................................................................................................................................2–15
Microsoft Software Problems ...............................................................................................................2–16
Modem/Fax Problems...........................................................................................................................2–17
Network Problems ................................................................................................................................2–22
Pointing Device Problems.....................................................................................................................2–24
Printer Problems....................................................................................................................................2–25
Product Key Problems ..........................................................................................................................2–26
Screen and Display Problems ...............................................................................................................2–27
Software Problems ................................................................................................................................2–29
USB Problems.......................................................................................................................................2–30
chapter 3
Compaq QuickRestore
System Restore........................................................................................................................................3–1
Selective Restore ....................................................................................................................................3–2
Reinstalling Drivers ................................................................................................................................3–3
chapter 4
Upgrading Your Computer
Opening Your Computer.........................................................................................................................4–2
Removing the Computer Access Panel .............................................................................................4–3
Removing the Front Bezel ................................................................................................................4–4

iv User’s Guide
Removing Bezel Blanks ....................................................................................................................4–5
Removing an Expansion Slot Cover .................................................................................................4–6
Installing an Expansion Board ................................................................................................................4–7
Removing an Expansion Board ..............................................................................................................4–8
Installing Additional Memory.................................................................................................................4–9
Installing Additional Drives..................................................................................................................4–11
Using the Cable-Select Feature with Ultra ATA Devices ..............................................................4–11
Installing a Drive into the Drive Bay ..............................................................................................4–12
Removing a Drive from the Drive Bay ...........................................................................................4–14
Replacing the Battery............................................................................................................................4–15
Reassembling the Computer .................................................................................................................4–17
When to Reconfigure the Computer .....................................................................................................4–18
chapter 5
Computer Setup ..................................................................................................................................................5–1
chapter 6
Getting Help
Compaq Web Site ...................................................................................................................................6–1
Telephone Numbers ................................................................................................................................6–1
CarePAQ .................................................................................................................................................6–1
appendix A
Agency Regulatory Notices ...............................................................................................................................A–1
appendix B
Power Cord Set Requirements.......................................................................................................................... B–1
appendix C
Electrostatic Discharge ..................................................................................................................................... C–1
Index .................................................................................................................................................................... I–1

User’s Guide 1–1
1
Introduction to the User’s Guide
The User’s Guide includes general information about your computer,
troubleshooting, upgrades, diagnostics information, and technical
specifications.
Your Compaq computer comes with Windows 98 already installed on
the hard drive. After you set up your computer according to the Setup
Poster, refer to “Setting up Your Software”in the Getting Started
Guide for a screen-by screen description of software setup on your
Compaq computer. If you are already familiar with the setup process,
you should still refer to the hints in this section prior to beginning the
process.
You will need the following information during the setup process:
■Regional settings (the language you want to use during the setup
process). Your software language is determined by the product
that you ordered.
■Information about your name and company
■Product Key number from the Certificate of Authenticity
✎You will find the Product Key printed in a bar code on your
Certificate of Authenticity, which appears on the front of the
Windows 98 booklet that came with your computer.
■Your time zone, the date, and the time
chapter

1–2User’s Guide
Throughout the setup process, follow these hints:
■Always use the left mouse button during the selection process.
■Do NOT install a printer, printer drivers, or any other type of
drivers until AFTER the initial setup process is complete.
Attempts to do so will disrupt the setup process.
■If you get a Printer Install screen, select Cancel.
■Prior to or during the setup process, do not attempt to install
additional software or to attach any external devices or drives
(such as printers and ZIP drives, or printer drivers on CD).
■Once the setup process begins, do not interrupt the process, turn
the power off, or bump or unplug the power cord. If the process is
abruptly stopped or interrupted, you may have to install the
system using the Quick Restore CD, which will take longer.
■If the screen goes blank or nothing appears to be happening, look
at the drive activity light or the screen for an hourglass. If lights
are blinking or you see an hourglass, the setup process is
continuing. If the computer locks up for more than one hour and
will not continue the setup process, restart the computer to
continue setup. Turn the computer off by pressing the Power
button. Do not use Ctrl+Alt+Del to turn off your computer.
If you have other questions related to your Windows 98 software,
refer to your software documentation.
CAUTION: Installing a printer may disrupt the setup process. Aviod
printer installation until after the initial setup process is complete.

User’s Guide 1–3
Symbols and
Conventions
The following format conventions distinguish elements of the text
throughout this guide:
■When keys must be pressed at the same time, the action is
represented by the key names and the plus (+) symbol.
■An arrow (→) indicates a sequence of actions. You will follow the
sequence through a series of menus or screens. During the
sequence, you may need to click or double-click on an item to
proceed.
■When you need to make a selection with a mouse, you are
directed to “select”or “click”the information.
The following words and symbols mark special messages throughout
this guide:
✎Text set off in this manner presents clarifying information, specific
instructions, commentary, sidelights, or other points of information.
Environmental
Commitment
Compaq is committed to making environmentally friendly products.
Your computer was produced in a chlorofluorocarbons (CFC)-free
factory. All plastics used in the product are stamped with material
composition to make recycling more efficient. Reduce, reuse, and
recycle are words to live by at Compaq.
WARNING: Text set off in this manner indicates that failure to
follow directions could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to
follow directions could result in damage to equipment or loss of
information.
!

1–4User’s Guide

User’s Guide 2–1
2
Solving Common Computer
Problems
If you have a problem with your computer, look to the problems and
possible solutions in this section to save time and money. If the
problem appears to be related to a software application, also check the
documentation provided with the software. If the problem persists,
contact your Compaq authorized service provider or the Customer
Support Center. You can also visit the Troubleshooting section of the
Compaq website at http://www.compaq.com.
Or, troubleshoot using Computer Diagnostics or Compaq Diagnostics
for Windows. See the “Running Diagnostic Tests”chapter for more
information.
Organization After the “Helpful Hints”and “Basic Problems”sections, this chapter
is organized alphabetically according to the following topic headings:
■Audio Problems
■CD-ROM Drive/Compact Disk Problems
■Computer (F2) Setup Problems
■Diskette Drive Problems
■DVD-ROM Problems
■Hard Drive Problems
■Hardware Installation Problems
■Internet Problems
■Memory Problems
chapter

2–2User’s Guide
■Microsoft Software Problems
■Modem/Fax Problems
■Network Problems
■Pointing Device Problems
■Printer Problems
■Product Key Problems
■Screen and Display Problems
■Software Problems
■USB Problems
Helpful Hints Before looking at specific troubleshooting sections, go through the
following checklist to see if you can find a solution:
■Is your computer connected to a working electrical outlet?
■Is your computer turned on and is the power light on?
■Are all cables connected and secured properly?
■Is your monitor on and are the brightness and contrast controls set
appropriately?
■Is your keyboard working? Press and hold any key. If the system
beeps, then your keyboard should be operating correctly.
■Did the diskette drive contain a nonbootable disk when you
turned your computer on?
■Have you installed all the necessary drivers? For example, if you
are using a printer, you may need to install a printer device driver.
■Did you exit properly from Windows before shutting off your
computer? Failure to do so can result in file corruption.