Compaq EVO M800c Manual

b
Maintenance and Service Guide
Evo Notebook N800c,
Evo Notebook N800v,
Evo Notebook N800w, and
Presario 2800 Mobile PC Series
Document Part Number: 268135-003
January 2003
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying computer features, components, and
spare parts, troubleshooting computer problems, and performing
computer disassembly procedures.
268135-003.book Page 1 Thursday, January 30, 2003 9:12 AM

© 2003 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are trademarks of Microsoft Corporation in the U.S.
and/or other countries. Intel, Pentium, and SpeedStep are trademarks of Intel
Corporation in the U.S. and/or other countries. All other product names
mentioned herein may be trademarks of their respective companies.
HP shall not be liable for technical or editorial errors or omissions contained
herein or for incidental or consequential damages in connection with the
furnishing, performance, or use of this material. The information in this
document is provided “as is” without warranty of any kind, and is subject to
change without notice. The warranties for HP products are set forth in the
express limited warranty statements accompanying such products. Nothing
herein should be construed as constituting an additional warranty.
Maintenance and Service Guide
Third Edition January 2003
Second Edition October 2002
First Edition April 2002
Document Part Number: 268135-003
268135-003.book Page 2 Thursday, January 30, 2003 9:12 AM

Maintenance and Service Guide iii
Contents
1 Product Description
1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–41
1.3 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . 1–43
1.4 Power Management . . . . . . . . . . . . . . . . . . . . . . . . 1–44
1.5 Computer External Components . . . . . . . . . . . . . . 1–45
1.6 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 1–55
2 Troubleshooting
2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–1
Selecting Computer Setup or
Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Selecting from the File Menu . . . . . . . . . . . . . . . . . 2–3
Selecting from the Security Menu . . . . . . . . . . . . . . 2–4
Selecting from the Advanced Menu. . . . . . . . . . . . . 2–5
2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . 2–7
Obtaining, Saving, or Printing
Configuration Information . . . . . . . . . . . . . . . . . . . . 2–7
Obtaining, Saving, or Printing Diagnostic
Test Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . 2–10
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iv Maintenance and Service Guide
Contents
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Computer System Major Components. . . . . . . . . . . 3–2
3.3 Miscellaneous Plastics/Hardware
Kit Components . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16
3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . 3–18
3.5 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20
4 Removal and Replacement Preliminaries
4.1 Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . 4–2
Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Cables and Connectors. . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . 4–4
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . 4–5
4.7 Grounding Equipment and Methods . . . . . . . . . . . . 4–6
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–2
5.3 Preparing the Computer for Disassembly . . . . . . . . 5–4
5.4 Computer Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9
5.5 Memory Expansion Board . . . . . . . . . . . . . . . . . . . . 5–9
5.6 Mini PCI Communications Board . . . . . . . . . . . . . 5–12
5.7 Connector Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15
5.8 LED Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16
5.9 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18
5.10 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22
5.11 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–26
5.12 Speaker Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–31
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Contents
Maintenance and Service Guide v
5.13 Display Release Assembly. . . . . . . . . . . . . . . . . . . 5–33
5.14 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35
5.15 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–38
5.16 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–40
5.17 Disk Cell RTC Battery. . . . . . . . . . . . . . . . . . . . . . 5–42
5.18 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–44
5.19 Modem Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–49
6 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1
General Requirements . . . . . . . . . . . . . . . . . . . . . . . B–1
Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2
C Screw Listing
Index
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Maintenance and Service Guide 1–1
1
Product Description
The Compaq Presario 2800 and Evo Notebook N800 Series of
Personal Computers offer advanced modularity, Intel Mobile
Pentium 4 processors with SpeedStep technology with 64-bit
architecture, industry-leading Accelerated Graphics Port (AGP)
implementation, and extensive multimedia support.
Figure 1-1. Compaq Presario 2800 and Evo Notebook N800
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1–2 Maintenance and Service Guide
Product Description
1.1 Models
Computer models are shown in Tables 1-1 through 1-4.
Table 1-1
Compaq Evo Notebook N800c, Evo Notebook N800v,
Evo Notebook 800w, and Presario 2800 Model Naming Conventions
Key
N800w P 220 U5 60 W C 51 O XXXXXX-XXX
123456789 10
Key Description Options
1 Brand/Series
designator
N = Evo Notebook
P = Presario
800 = 800 Series
2800 = 2800 Series
2 Processor type P = Intel Pentium 4
3 Processor speed 220 = 2.2 GHz
200 = 2.0 GHz
190 = 1.9 GHz
180 = 1.8 GHz
170 = 1.7 GHz
160 = 1.6 GHz
150 = 1.5 GHz
140 = 1.4 GHz
4Displaytype/
size/resolution
U = UXGA (1600 × 1200)
P = SXGA+ (1400 × 1050)
X = XGA (1024 × 768)
5 = 15.x-inch
4 = 14.x-inch
5 Hard drive size 60 = 60 GB
40 = 40 GB
30 = 30 GB
20 = 20 GB
6 Optical drive
designator
D = CD-ROM drive
R = CD-RW drive
V = DVD-ROM drive
W = DVD-RW drive
Z = DVD/CD-RW drive
7 Integrated
communication
M = modem
0 = none
C = modem/NIC
combination card
8 RAM 51 = 512 MB
38 = 384 MB
25 = 256 MB
12 = 128 MB
9 Operating system 2 = Windows 2000 O = Windows XP Pro
E = Windows XP Home
10 SKU#
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Product Description
Maintenance and Service Guide 1–3
Table 1-2
Compaq Evo Notebook N800c Models
The following Compaq Evo Notebook N800c models feature:
■Dual pointing device (TouchPad and pointing stick)
■8-cell, 4.0 Ah lithium ion (Li ion) battery pack
■32 MB discrete video memory
■3-year warranty on parts, labor, and on-site, next business day response
N800c P 170 P5 30 V C 25 2
United States 470041-454
N800c P 170 P5 30 V C 25 O
United States 470041-455
N800c P 170 P5 30 0 C 0 2
United States 470041-456
N800c P 170 P5 30 0 C 0 O
United States 470041-457
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1–4 Maintenance and Service Guide
Product Description
The following Compaq Evo Notebook N800c models use config. code KLMZ
and feature:
■Dual pointing device (TouchPad and pointing stick)
■8-cell, 4.0 Ah Li ion battery pack
■32 MB discrete video memory
■3-year warranty on parts and labor, 2-year warranty on on-site,
next business day response
N800c P 200 P5 30 V C 25 2
Asia Pacific
Australia
Belgium
Brazil
Czech Republic
Denmark
European
International
France
French Canada
Germany
Greece/Poland
Hong Kong
Hungary
India
Israel
Italy
Japan
Korea
Latin America
470049-178
470049-174
470049-142
470049-172
470049-143
470049-144
470049-145
470049-146
470049-139
470049-147
470049-148
470049-182
470049-149
470049-179
470049-150
470049-151
470049-169
470049-183
470049-170
Latin America
(NAFTA)
The Netherlands
Norway
People’s
Republic
of China
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Ta i w an
Thailand
Tu r k ey
United Kingdom
United States
470049-171
470049-152
470049-154
470049-180
470049-155
470049-157
470049-141
470049-158
470049-159
470049-160
470049-162
470049-181
470049-177
470049-167
470049-168
470049-138
Table 1-2
Compaq Evo Notebook N800c Models
(Continued)
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Product Description
Maintenance and Service Guide 1–5
N800C P 200 P5 30 V C 25 O
Asia Pacific
Australia
Belgium
Brazil
Czech Republic
Denmark
European
International
France
French Canada
Germany
Greece/Poland
Hong Kong
Hungary
India
Israel
Italy
Japan
Korea
Latin America
470049-123
470049-117
470049-080
470049-116
470049-081
470049-083
470049-084
470049-085
470049-078
470049-086
470049-087
470049-133
470049-088
470049-125
470049-089
470049-090
470049-109
470049-136
470049-113
Latin America
(NAFTA)
The Netherlands
Norway
People’s
Republic
of China
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Ta i w an
Thailand
Tu r k ey
United Kingdom
United States
470049-115
470049-094
470049-096
470049-129
470049-097
470049-098
470049-079
470049-099
470049-100
470049-101
470049-105
470049-132
470049-120
470049-107
470049-108
470049-077
Table 1-2
Compaq Evo Notebook N800c Models
(Continued)
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