Compaq ProLiant 4500 Manual

NOTICE
The information in this guide is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR
TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN;
NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM
THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.
This guide contains information protected by copyright. No part of this guide may be
photocopied or reproduced in any form without prior written consent from Compaq
Computer Corporation.
© 1995 Compaq Computer Corporation.
All rights reserved. Printed in the U.S.A.
Compaq, Systempro, Deskpro, Compaq Insight Manager,
Registered U.S. Patent and Trademark Office.
ProSignia, Systempro/XL, ProLiant, NetFlex, ROMPaq, and QVision are trademarks of
Compaq Computer Corporation.
The software described in this guide is furnished under a license agreement or
nondisclosure agreement. The software may be used or copied only in accordance with
the terms of the agreement.
Product names mentioned herein may be trademarks and/or registered trademarks of their
respective companies.
MAINTENANCE AND SERVICE GUIDE
Compaq ProLiant 4500R Rack-Mountable Servers
First Edition (May 1995)
Text Number 188471-001

CHMP

v
Maintenance and Service Guide
PREFACE
This Maintenance and Service Guide is a troubleshooting guide that can be used for
reference when servicing the Compaq ProLiant 4500R Family of Servers.
Compaq Computer Corporation reserves the right to make changes to Compaq
ProLiant Servers without notice.
Symbols
The following text and symbols mark special messages throughout this guide:
WARNING: Text set off in this manner indicates that failure to follow
directions in the warning could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow
directions could result in damage to equipment or loss of data.
IMPORTANT: Text set off in this manner presents clarifying information or
specific instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or interesting
points of information.
Technician Notes
WARNING: Only authorized technicians trained by Compaq should
attempt to repair this equipment. All troubleshooting and repair proce-
dures are detailed to allow only subassembly/module level repair. Be-
cause of the complexity of the individual boards and subassemblies, no
one should attempt to make repairs at the component level or to make
modifications to any printed wiring board. Improper repairs can create a
safety hazard. Any indications of component replacement or printed
wiring board modifications may void any warranty.
CAUTION: To properly ventilate your system, you must provide a
minimum of 30 inches (76.2 cm) of clearance at the back and 25 inches
(63.5 cm) of clearance at the front of the rack.
CAUTION: The computer is designed to be electrically grounded.
To ensure proper operation, plug the AC power cord into a properly
grounded AC outlet only.

vi Preface
Maintenance and Service Guide
Locating Additional Information
The following documentation is available to support these products:
nUser Documentation
nCompaq Service Quick Reference Guide
nService Training Guides
nCompaq Service Advisories and Bulletins
nCompaq QuickFind
nCompaq Insight Manager 2.0

vii
Maintenance and Service Guide
CONTENTS
Chapter 1
ILLUSTRATED PARTS CATALOG
Compaq ProLiant 4500R Rack-Mountable Server 1-1
Exploded View of the Compaq ProLiant 4500R Mechanical Parts 1-1
Exploded View of the Compaq ProLiant 4500R System Components 1-2
Spares Parts List 1-3
Chapter 2
REMOVAL AND REPLACEMENT PROCEDURES
RACK-MOUNTABLE PRODUCTS SERVICE GUIDELINES 2-1
GENERAL REMOVAL AND REPLACEMENT GUIDELINES 2-1
ELECTROSTATIC DISCHARGE INFORMATION 2-2
PREPARATION PROCEDURES 2-2
REMOVAL AND REPLACEMENT PROCEDURES 2-3
Extending the Server/Removing the Cover Plate 2-3
Removing the Y Brace and Card Bracket 2-4
Mass Storage Devices 2-4
Removable Media Storage Devices 2-4
Hot-Pluggable Hard Drives 2-5
Important Guidelines About Replacing Hot-Pluggable Hard Drives 2-6
Replacing Hot-Pluggable Hard Drives 2-7
Cable Folding and Routing Diagrams 2-8
Cable Diagram for Diskette Drive 2-8
Cable Diagram for Removable Media Storage Devices 2-8
Cable Diagram for Internal Fast-Wide SCSI-2 Devices 2-9
Boards 2-10
Hot-Pluggable Drive Backplane Board 2-10
Memory 2-11
Processor and Option Boards 2-13
System Boards 2-14
Power Supply 2-15
Miscellaneous Parts 2-17
Cooling Fan 2-17
Speaker 2-18
Battery 2-19

viii Contents
Maintenance and Service Guide
Chapter 3
DIAGNOSTIC TOOLS
Utility Access 3-1
POWER-ON SELF-TEST (POST) 3-2
POST Error Messages 3-3
DIAGNOSTICS (DIAGS) 3-13
Diagnostic Error Codes 3-13
DRIVE ARRAY ADVANCED DIAGNOSTICS (DAAD) 3-25
Starting DAAD 3-25
DAAD Diagnostic Messages 3-26
RAPID RECOVERY SERVICES 3-35
Automatic Server Recovery 3-35
Configuring the Server for Automatic Server Recovery (ASR) 3-37
Server Health Logs 3-39
System Configuration History Files 3-41
ROMPaq 3-41
Chapter 4
SWITCH AND JUMPER INFORMATION
System Board 4-1
System Maintenance Switch SW1 4-2
SCSI Devices 4-2
Compaq NetFlex-2 Controller 4-5
Chapter 5
PHYSICAL AND OPERATING SPECIFICATIONS
System Unit Specifications 5-2
Power Supply Specifications 5-3
Redundant Power Supply Specifications 5-4
SIMM Specifications 5-5
19-Inch Rack Specifications 5-5
Integrated Fast SCSI-2 Controller 5-6
Integrated 32-Bit Fast SCSI-2/E Controller 5-6
Integrated Fast-Wide SCSI-2 Controller 5-7
32-Bit Fast-Wide SCSI-2/E Controller 5-7
SMART SCSI Array Controller 5-8
NetFlex-2 ENET-TR Controller 5-8
NetFlex-2 DualPort ENET Controller 5-10
NetFlex-3/E Controller 5-10

Contents
ix
Maintenance and Service Guide
Chapter 5 Continued...
550-MB Pluggable Fast SCSI-2 Drive Specifications 5-10
1.05-GB Pluggable Drive Specifcations 5-11
2.1-Gigabyte Pluggable Drive Specifications 5-11
4.3-GB Pluggable Drive Specifications 5-11
Internal CD-ROM Drive Specifications 5-12
Tray Load CD-ROM Drive Specifications 5-13
Diskette Drives Specifications 5-14

Chapter 1
1-1
Maintenance and Service Guide
ILLUSTRATED PARTS
CATALOG
This chapter provides maintenance and service information for the
Compaq ProLiant 4500R Rack-Mountable Server.
Figure 1-1.Exploded View of the Compaq ProLiant 4500R Server Mechanical Parts

1-2Illustrated Parts Catalog
Maintenance and Service Guide
Figure 1-2.Exploded View of the Compaq ProLiant 4500R Server System
Components

Illustrated Parts Catalog
1-3
Maintenance and Service Guide
Table 1-1
Spares Parts List – ProLiant 4500R Rack-Mountable Server
Description Spare Part #
CHASSIS
1Cover Plate 165683-001
2Y Brace 169181-001
3Card Bracket 199729-001
4Base Frame 169180-001
5Front Bezel 165692-001
6Power Switch and LED Bracket 165688-001
6a Power Switch Cover 146779-001
7Handles 165690-001
8Drive Guide and Ground Spring (Qty 5 each) 146771-001
9Speaker 148590-001
10 Fan Jumper (Qty 5) 165691-001
11 Removable Media Bay Trim / Hot-Pluggable Bay Trim 187336-001
12 Cable Management Arm 187367-001
13 Cable Management Arm Bracket 187396-001
14 Fan (Qty 1) 165682-001
15 Modem Bracket 148723-001
16 Bezel Kit (1/6, 1/3, 1/2 Height - Qty 5 each) and Empty
Hot-Pluggable Drive Cover 211449-001
17 Duplex Option Plate 190170-001
18 Air Baffle Shield 187556-001
19 Option Slot Cover (Qty 5) 141081-001
20 Sliding Rails - 24" (Pair) 165689-003*
21 Thumb Screw Assembly (Qty 3) 148594-001
22 Snap-in card guide 124539-001
23 Snap-in card guide 141181-001
SYSTEM
24 Power Supply 188407-001
25 Redundant Power Supply 488 W (Optional) 165628-001*
BOARDS
26 5/100 Processor Board 184793-001
27 System I/O Board 188414-001
28 Hot-Pluggable Drive Backplane Board 169185-001
29 SCSI Pass-thru Board 199612-001
MEMORY
30 Memory Expansion Board 139947-001
31 4-MB SIMM (80ns) 118741-001
8-MB SIMM (80ns) 128954-001*
16-MB SIMM (80ns) 139143-001*
32-MB SIMM (80ns) 139949-001*
4-MB SIMM (70ns) 141754-001*
8-MB SIMM (70ns) 141755-001*
16-MB SIMM (70ns) 149947-001*
* Not Shown Continued

1-4Illustrated Parts Catalog
Maintenance and Service Guide
ProLiant 4500R Rack-Mountable Spare Parts List Continued
Description Spare Part #
32-MB SIMM (70ns) 149948-001*
64-MB SIMM (70ns) 188489-001*
4-MB SIMM (60ns) 139139-001*
8-MB SIMM (60ns) 139140-001*
16-MB SIMM (60ns) 139141-001*
32-MB SIMM (60ns) 139142-001*
MASS STORAGE
32 1.44-MB, 3.5" Diskette Drive (Standard) 144207-201
33 1.44-MB, 3.5" Diskette Drive (Option) 112565-001*
34 1.2-MB, 5.25" Diskette Drive 112566-001
35 550-MB Pluggable Fast-SCSI-2 Drive 146799-001
36 1.05-GB Pluggable Fast-SCSI-2 Drive 146717-001
37 2.1-GB Pluggable Fast-SCSI-2 Drive 199428-001
38 4.3-GB Pluggable Fast-SCSI-2 Drive 199584-001*
39 2.1-GB Pluggable Fast-Wide SCSI-2 Drive 199643-001*
40 4.3-GB Pluggable Fast-Wide SCSI-2 Drive 199598-001*
41 Hot-Pluggable Tray Adapter (Fast-Wide SCSI-2) 199656-001*
42 Hot-Pluggable Tray Adapter (Fast-SCSI-2) 146781-001
43 Tray Load CD-ROM Drive 142223-201
44 Caddy Load CD-ROM Drive 133881-001*
45 2/8-GB DAT Drive 142074-201
46 525-MB ACA Tape Drive 142073-201
47 4/16-GB TurboDAT Drive 199464-201
48 TurboDAT Autoloader 199466-201
49 1.2-GB Tape Drive 199615-201*
KEYBOARDS
50 Keyboard, U.S. English 160648-101*
Keyboard, U.K. English 160648-103*
Keyboard, German 160648-104*
Keyboard, French 160648-105*
Keyboard, Italian 160648-106*
Keyboard, Spanish 160648-107*
Keyboard, Danish 160648-108*
Keyboard, Norwegian 160648-109*
Keyboard, Swedish/Finnish 160648-110*
Keyboard, Swiss 160648-111*
Keyboard, French Canadian 160648-112*
Keyboard, Portuguese 160648-113*
Keyboard, Turkish 160648-114*
Keyboard, Greek 160648-115*
Keyboard, Latin American 160648-116*
Keyboard, Arabic 160648-117*
Keyboard, Belgian 160648-118*
Keyboard, BHCSY 160648-120*
Keyboard, Hungary 160648-121*
Keyboard, Polish 160648-122*
Keyboard, Slovakia 160648-123*
* Not Shown Continued

Illustrated Parts Catalog
1-5
Maintenance and Service Guide
ProLiant 4500R Rack-Mountable Spare Parts List Continued
Description Spare Part #
Keyboard, Russia 160648-124*
Keyboard, Czech 160648-129*
CABLE KITS
51 LED Cables 165680-001
52 2-Device Internal Cable with Terminator, 36”165706-001
53 Internal Fast-Wide SCSI-2 Cable (32") 189637-004
54 Floppy Cable 165681-001
55 External SCSI Signal Cable 12' 146776-004
56 External 100-Pin to 50-Pin Cable 142159-001
57 Loop Back Cable (2 CH NIC) 142254-001*
58 Loop Back Cable (NetFlex) 142054-001*
59 2 Channel Ethernet "Y" Cable 197134-001*
MISCELLANEOUS
60 Maintenance and Service Guide 188494-001*
61 Administrator's Guide, English 188485-001*
Administrator's Guide, German 188485-041*
Administrator's Guide, French 188485-051*
Administrator's Guide, Italian 188485-061*
Administrator's Guide, Spanish 188485-071*
Administrator's Guide, Japanese 188485-191*
Administrator's Guide, Dutch 188485-331*
62 System ROMpaq 143198-001*
63 Option ROMpaq 142207-001*
64 RTC Chip with Battery 149344-001*
65 Shipping Box 187582-001*
66 120V AC Power Cord 12’ 187335-001*
67 Power Cord, Denmark 184469-001*
Power Cord, Italy 184470-001*
Power Cord, UK 184471-001*
Power Cord, France/Spain/German 184472-001*
68 Drive Backplane ROM 146705-001
OPTIONS
69 SMART Controller 181132-001*
70 Fast-SCSI-2/E Controller 142040-001*
71 Fast-Wide SCSI-2/E Controller 199634-001*
72 NetFlex Controller 142041-001*
73 NetFlex-2 Controller 142222-001*
74 NetFlex-3/E Controller 169801-001*
75 NetFlex-3 100 Base-TX Upgrade Module 169805-001*
76 NetFlex-3 100 VG-AnyLAN Upgrade Module 169803-001*
77 Token Ring Module 142042-001*
78 DualPort Ethernet Controller 142151-001*
79 2400 Baud LTE Modem 121250-001*
80 2400 Baud LTE Modem (DAA) 127831-001*
81 SpeedPaq Modem (US only) 199906-001*
* Not Shown

Chapter 2
2-1
Maintenance and Service Guide
REMOVAL AND REPLACEMENT
PROCEDURES
This guide provides detailed maintenance and service information for the
Compaq ProLiant 4500R Rack-Mountable Server.
RACK MOUNTABLE PRODUCTS SERVICE
GUIDELINES
Follow these guidelines when removing or replacing components.
WARNING: Before loading any components in the rack, be sure that the rack
leveling feet are extended to the floor, that the rack is stable and level, and that
the full weight of the rack rests evenly on the leveling feet, not on the casters.
Be sure that you have either attached the stabilizing feet or coupled multiple
racks.
WARNING: Always ensure that the rack is adequately stabilized before
extending a component outside the rack, and extend only one component at a
time. A rack may become unstable if more than one component is extended for
any reason.
WARNING: Be careful when pressing the component rail latches on both
sides of the component. Pressing the latches in at the same time while sliding
the component in on its rails, could pinch your fingers in the latch.
nAllow a minimum clearance of 30 inches between the wall and the rack to provide adequate
access.
nLoad the heaviest components first, and load the rack from the bottom up. Refer to the Rack
Builder software to provide optimal installation order.
nEnsure that the rails are properly aligned. Push the component completely into the rack and
secure it in place with the four thumb screws on the component face plate before working on
the next component.
nMake sure the previously installed component is secured to the rack by its thumb screws; then
install the next component.
GENERAL REMOVAL AND
REPLACEMENT GUIDELINES
This manual provides subassembly/module-level removal and replacement procedures. After
completing all necessary removal and replacement procedures, run the DIAGNOSTICS program
to verify that all components operate properly. In addition, it may be necessary to run the
Compaq System Configuration utility when installing new hardware.
To service Compaq ProLiant 4500R Servers, you need:
nTorx T-10 screwdriver
nTorx T-15 screwdriver
nEthernet loopback plug
nNetFlex loopback plug

2-2Removal and Replacement Procedures
Maintenance and Service Guide
nSystem Configuration utility
nDiagnostics software
nDrive Array Advanced Diagnostics software
ELECTROSTATIC DISCHARGE
INFORMATION
A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper
packaging and grounding techniques are necessary precautions to prevent damage. To prevent
electrostatic damage observe the following precautions:
nTransport products in static-safe containers such as conductive tubes, bags, or boxes.
nKeep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
nCover work stations with approved static-dissipating material. Provide a wrist strap
connected to the work surface and properly grounded tools and equipment.
nKeep work area free of non-conductive materials such as ordinary plastic assembly aids and
foam packing.
nAlways be properly grounded when touching a static-sensitive component or assembly.
nAvoid touching pins, leads or circuitry.
nAlways place drives PCB assembly side down on the foam.
nUse conductive field service tools.
PREPARATION PROCEDURES
Before beginning any of the removal and replacement procedures (excluding Hot-Pluggable hard
drives), complete the following steps:
1. Power the system down cleanly according to your operating system.
2. Turn the server off.
CAUTION: Never turn a storage system off before the server controlling it has
been turned off. Doing so will cause the controller to mark the drives as failed.
3. Turn the Storage System off.
4. Disconnect the AC power cord from the AC outlet, then from the system.
5. Disconnect all external peripheral devices from the computer.
WARNING: High voltage is present. Extreme care must be taken when
running the Rack-Mountable Server System without the system unit cover
on.

Removal and Replacement Procedures
2-3
Maintenance and Service Guide
REMOVAL AND
REPLACEMENT PROCEDURES
Server Access
WARNING: High voltage is present. Extreme care must be taken when
running the Rack-Mountable Server System without the system unit cover
on.
Extending the Server/Removing the Cover Plate
Figure 2-1.Extending the Server from the Rack and Removing the Cover Plate
1. Unscrew the front panel thumbscrews (4) to release the server from the rack.
2. Using the handles, pull the server out from the rack to the locked position.
WARNING: Never extend more than one piece of equipment at a time. Doing
so could cause the rack system to become unstable.
3. Turn the 1/4-turn release screws (3) on the front panel.
4. Slide the cover plate back and up.

2-4Removal and Replacement Procedures
Maintenance and Service Guide
Removing the Y Brace and Card Bracket
Figure 2-2.Removing the Y Brace and Card Bracket
1. Unscrew the 1/4-turn release screws (3) on the Y brace and lift the brace out.
2. Unscrew the 1/4-turn release screw (1) on the card bracket and tilt the bracket up and then
out.
Mass Storage Devices
The ProLiant 4500R Server has two areas for mass storage devices: the removable media area and
Hot-Pluggable hard drive bays.
Removable Media Storage Devices
Figure 2-3. Removing a Storage Device from the Removable Media Area
1. Extend server out from the rack to the locked position and remove cover plate.
2. Remove Y brace and card bracket.

Removal and Replacement Procedures
2-5
Maintenance and Service Guide
3. Slide base frame back to access cables in drive cage.
4. Lift protective cover and disconnect power and signal cables to device.
5. Remove media trim piece retaining screws (2) from front bezel.
6. Remove the storage device retaining screws (2) and slide out.
7. Reverse steps for installation.
The following table shows the supported mass storage devices and their supported locations.
Table 2-1
Removable Media Bay Configurations
Storage Bays
Mass Storage Device 76 5
1.44-MB, 3.5" Diskette Drive ü ü
1.2-MB, 5.25" Diskette Drive ü
2/8-GB DAT (Digital Audio Tape) Drive ü ü
525-MB ACA Tape Drive ü ü
CD-ROM Drive ü
4/16-GB TurboDAT Drive ü ü
1.2-GB Tape Drive ü ü
TurboDAT Drive w/ Autoloader (Requires bays 5 and 6) ü ü
Hot-Pluggable Hard Drives
Hot-Pluggable hard drives used in combination with the Compaq Smart SCSI Array Controller
can be replaced while the power is still on.
NOTE: It is not necessary to set the SCSI ID jumpers on a Compaq replacement Hot-
Pluggable hard drive. The SCSI ID is set automatically by the backplane board and the
Hot-Pluggable tray when the drive is installed.
CAUTION: Before removing any Hot-Pluggable hard drive, read the guidelines listed in
the following section.

2-6Removal and Replacement Procedures
Maintenance and Service Guide
Important Guidelines About Replacing
Hot-Pluggable Hard Drives
When a drive configured for fault tolerance is replaced, the replacement drive will automatically
begin being restored when it is installed. When a drive is in the process of being restored, the
On-line LED will flash green. The LED will continue to flash until the drive is completely
restored.
Figure 2-4.Hot-Pluggable Hard Drive LED Indicators
When replacing Hot-Pluggable hard drives, these guidelines must be followed:
nNever remove more than one drive at a time. When a drive is replaced, the controller uses
data from the other drives in the array to reconstruct data on the replacement drive. If more
than one drive is removed, a complete data set is not available to reconstruct data on the
replacement drive(s).
nNever remove a working drive when another drive has failed. Drives that have been
failed by the controller are indicated by the amber Drive Failure LED on the drive tray.
Permanent data loss will occur if a working drive is removed when replacing a failed drive.
nNever remove a drive while another drive is being rebuilt. A drives' On-line LED will be
flashing green whenever it is being rebuilt. A replaced drive is restored from data stored on
the other drives.
nNever turn a ProLiant Storage System off while the Server controlling it is powered on.
Doing so will cause the server's SMART Controller to mark the drives as "failed." This
could result in permanent data loss.
nIf an on-line spare drive is installed, wait for it to complete rebuilding before replacing
the failed drive. When a drive fails, the on-line spare will become active and begin being
rebuilt as a replacement drive. Once the on-line spare has completed being rebuilt (On-line
LED will be on solid), the failed drive should be replaced with a new replacement drive. Do
not replace the failed drive with the on-line spare.
nA POST error message (1786) will occur when the system is turned on if a drive(s) has
been replaced while the system is OFF. When this occurs you will be prompted to:
PRESS F1 TO BOOT THE SYSTEM AND REBUILD THE REPLACED DRIVE OR,
PRESS F2 TO BOOT THE SYSTEM AND NOT REBUILD THE DRIVE(S).
CAUTION: Pressing F2 will cause permanent data loss to the entire logical drive. F2
should be pressed only if all of the drives have been replaced or if complete data loss
is desired.

Removal and Replacement Procedures
2-7
Maintenance and Service Guide
Replacing Hot-Pluggable Hard Drives
Drives are accessed from the front of the rack and do not require that the server be extended from
the rack.
Figure 2-5. Replacing a Hot-Pluggable Hard Drive
To Remove Drive
1. Press the releases on the ejector levers and swing levers out as shown.
This will pull the drives out of the backplane connector.
2. Slide the Hot-Pluggable hard drive out.
To Install a Drive
1. Slide the hot-pluggable hard drive all the way into the drive cage.
2. Swing the ejector levers in to seat the drive tray's connector into the backplane connector.

2-8Removal and Replacement Procedures
Maintenance and Service Guide
Cable Folding and Routing Diagrams
CAUTION: When routing cables, always make sure that the cables are not in
a position where they will be pinched or crimped.
Cable Diagram for Diskette Drive
Figure 2-6.Diskette Drive - Cable Folding and Routing
Cable Diagram for Removable Media Storage Devices
(2-Device with Termination)