Continental Fireplaces CX36-1 User manual

W415-4000 / A / 03.01.22
For indoor use only
FIRE OR EXPLOSION HAZARD
Failure to follow safety warnings exactly could result in serious injury, death, or property damage.
SAFETY INFORMATION
- Do not store or use gasoline or other ammable vapors and liquids in the vicinity of this or any other
appliance.
WHAT TO DO IF YOU SMELL GAS:
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Leave the building immediately.
• Immediately call your gas supplier from a neighbour’s phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the re department.
- Installation and service must be performed by a qualified installer, service agency, or the supplier.
WARNING
!
$10.00
OWNER’S MANUAL
CX36-1
ENGLISH

W415-4000 / A / 03.01.22
EN
2
safety information
• This appliance is hot when operated and can cause
severe burns if contacted.
• Any changes to this appliance or its control can be
dangerous and are prohibited.
• Do not operate appliance before reading and
understanding operating instructions. Failure
to operate appliance according to operating
instructions could cause fire or injury.
• Risk of fire or asphyxiation do not operate appliance
with fixed glass removed.
• Do not connect 110 volts to the control valve.
• Risk of burns. The appliance should be turned off
and cooled before servicing.
• Do not install damaged, incomplete or substitute
components.
• Risk of cuts and abrasions. Wear protective gloves
and safety glasses during installation. Sheet metal
edges may be sharp.
• Children and adults should be alerted to the
hazards of high surface temperature and should
stay away to avoid burns or clothing ignition.
• Young children should be carefully supervised
when they are in the same room as the appliance.
Toddlers, young children, and others may be
susceptible to accidental contact burns. A
physical barrier is recommended if there are at
risk individuals in the house. To restrict access to
an appliance or stove, install an adjustable safety
gate to keep toddlers, young children and other at
risk individuals out of the room and away from hot
surfaces.
• Clothing or other flammable material should not be
placed on or near the appliance.
• Due to high temperatures, the appliance should be
located out of traffic and away from furniture and
draperies.
• Ensure you have incorporated adequate safety
measure to protect infants/toddlers from touching
hot surfaces.
• Even after the appliance is out, the glass and/or
screen will remain hot for an extended period of
time.
• Check with your local hearth specialty dealer
for safety screens and hearth guards to protect
children from hot surfaces. These screens and
guards must be fastened to the floor.
• Any safety screen, guard or barrier removed for
servicing the appliance, must be replaced prior to
operating the appliance.
• The appliance is a vented gas-fired appliance. Do
not burn wood or other materials in the appliance.
• The appliance area must be kept clear and free
from combustible materials, gasoline and other
flammable vapors and liquids.
3.1
!
WARNING
• Under no circumstances should this appliance be
modified.
• This appliance must not be connected to a chimney
flue pipe serving a separate solid fuel burning
appliance.
• Do not use this appliance if any part has been
under water. Immediately call a qualified service
technician to inspect the appliance and to replace
any part of the control system and any gas control
which has been under water.
• Do not operate the appliance with the glass door
removed, cracked or broken. Replacement of the
glass should be done by a licensed or qualified
service person.
• Do not strike or slam shut the appliance glass door.
• When equipped with pressure relief doors, they
must be kept closed while the appliance is
operating to prevent exhaust fumes containing
carbon monoxide, from entering into the home.
Temperatures of the exhaust escaping through
these openings can also cause the surrounding
combustible materials to overheat and catch fire.
• Only doors / optional fronts certified with the unit
are to be installed on the appliance.
• Keep the packaging material out of reach of
children and dispose of the material in a safe
manner. As with all plastic bags, these are not toys
and should be kept away from children and infants.
• As with any combustion appliance, we recommend
having your appliance regularly inspected and
serviced as well as having a carbon monoxide
detector installed in the same area to defend you
and your family against carbon monoxide.
• Ensure clearances to combustibles are maintained
when building a mantel or shelves above the
appliance. Elevated temperatures on the wall or
in the air above the appliance can cause melting,
discolouration or damage to decorations, a T.V. or
other electronic components.
• A barrier designed to reduce the risk of burns from
the hot viewing glass is provided with this appliance
and shall be installed.
• If the barrier becomes damaged, the barrier shall
be replaced with the manufacturer’s barrier for this
appliance.
• Installation and repair should be done by a qualified
service person. The appliance should be inspected
before use and at least annually by a professional
service person. More frequent cleaning may be
required due to excessive lint from carpeting,
bedding material, etc. It is imperative that control
compartments, burners and circulating air
passageways of the appliance be kept clean.

EN
W415-4000 / A / 03.01.22 3
table of contents
congratulations! 4
1.0 getting to know your appliance 5
1.1 control access 6
1.2 rating plate information 6
2.0 operating your appliance 7
2.1 using your appliance 7
2.2 on/off components 7
2.3 operating and lighting instructions 8
2.3.1 battery back-up installation 9
2.3.2 turndown 10
3.0 remote control layout 11
3.1 general transmitter layout 11
3.2 temperature display 11
3.3 in the event of a battery failure 12
3.4 low battery 12
4.0 clearances around appliance 13
5.0 maintenance 15
5.1 care of glass 15
5.2 care of plated parts 16
5.3 safety barrier removal 16
5.4 firebox glass door removal 16
6.0 replacement parts 17
7.0 CX36-1 accessories 18
8.0 troubleshooting 20
9.0 warranty 21
Changes, other than editorial, are denoted by a vertical line in the margin.
This owner’s manual is written for a complete series of appliances that have a variety of different features and
specifications. Before reading this manual, be sure you know which model of appliance that you have. This infor-
mation will have been filled out by the installer on the following page and on the rating plate that is permanently
attached to the appliance (see “rating plate information” section).
This manual is for the:
• CX36-1 models
If required, more detailed technical information is included in the appliance installation manual.
The information throughout this manual is believed to be correct at the time of printing. Wolf Steel Ltd. reserves
the right to change or modify any information within this manual at any time without notice.
Visit the Continental website for the most current version of your appliance’s manual.
!
WARNING:
Electric
This product can expose you to chemicals including lead and lead
Gas, Wood
Mantels (including Firebox)
Accessories / Metal
Accessories / Brick
Accessories / Powder Coat
Fibre
compounds, which are known to the State of California to cause cancer, and chemicals includ-
ing BBP and DEHP, which are known to the State of California to cause birth defects or other
reproductive harm. For more information, go to www.P65Warnings.ca.gov.
!
AVERTISSEMENT:
Ce produit peut vous exposer à des substances chimiques incluant le
plomb et les composés de plomb qui, selon l’État de Californie, causeraient le cancer, et des
substances chimiques incluant le BBP et DEHP qui, selon d’État de Californie, causeraient des
malformations congénitales ou autres dangers pour la reproduction.
Pour de plus amples renseignements, visitez le www.P65Warnings.ca.gov.
!
WARNING:
This product can expose you to chemicals including lead and lead compounds,
which are known to the State of California to cause cancer, and chemicals including carbon
monoxide, which are known to the State of California to cause birth defects or other reproduc-
tive harm. For more information, go to www.P65Warnings.ca.gov.
!
AVERTISSEMENT:
Ce produit peut vous exposer à des substances chimiques incluant le
plomb et les composés de plomb qui, selon l’État de Californie, causeraient le cancer, et des
substances chimiques incluant le monoxyde de carbone qui, selon d’État de Californie, cause-
raient des malformations congénitales ou autres dangers pour la reproduction.
Pour de plus amples renseignements, visitez le www.P65Warnings.ca.gov.
!
WARNING:
This product can expose you to chemicals including wood dust, which are
known to the State of California to cause cancer, and chemicals including BBP and DEHP,
which are known to the State of California to cause birth defects or other reproductive harm.
For more information, go to www.P65Warnings.ca.gov.
!
AVERTISSEMENT:
Ce produit peut vous exposer à des substances chimiques incluant le
poussière de bois qui, selon l’État de Californie, causeraient le cancer, et des substances
chimiques incluant le BBP et DEHP qui, selon d’État de Californie, causeraient des malforma-
tions congénitales ou autres dangers pour la reproduction.
Pour de plus amples renseignements, visitez le www.P65Warnings.ca.gov.
!
WARNING:
This product can expose you to chemicals including chromium, which are
known to the State of California to cause cancer, and chemicals including toluene, which are
known to the State of California to cause birth defects or other reproductive harm.
For more information, go to www.P65Warnings.ca.gov.
!
AVERTISSEMENT:
Ce produit peut vous exposer à des substances chimiques incluant le
chrome qui, selon l’État de Californie, causeraient le cancer, et des substances chimiques
incluant le toluène qui, selon d’État de Californie, causeraient des malformations congénitales
ou autres dangers pour la reproduction.
Pour de plus amples renseignements, visitez le www.P65Warnings.ca.gov.
!
WARNING:
This product can expose you to chemicals including silica, which are
known to the State of California to cause cancer.
For more information, go to www.P65Warnings.ca.gov.
!
AVERTISSEMENT:
Ce produit peut vous exposer à des substances chimiques incluant le
silice qui, selon l’État de Californie, causeraient le cancer.
Pour de plus amples renseignements, visitez le www.P65Warnings.ca.gov.
!
WARNING:
This product can expose you to chemicals including titanium dioxide, which
are known to the State of California to cause cancer, and chemicals including toluene, which
are known to the State of California to cause birth defects or other reproductive harm.
For more information, go to www.P65Warnings.ca.gov.
!
AVERTISSEMENT:
Ce produit peut vous exposer à des substances chimiques incluant le
dioxyde de titane qui, selon l’État de Californie, causeraient le cancer, et des substances
chimiques incluant le toluène qui, selon d’État de Californie, causeraient des malformations
congénitales ou autres dangers pour la reproduction.
Pour de plus amples renseignements, visitez le www.P65Warnings.ca.gov.
!
WARNING:
This product can expose you to chemicals including silica, which are known to
the State of California to cause cancer, and chemicals including toluene, which are known to
the State of California to cause birth defects or other reproductive harm.
For more information, go to www.P65Warnings.ca.gov.
!
AVERTISSEMENT:
silice qui, selon l’État de Californie, causeraient le cancer, et des substances chimiques
incluant le toluène qui, selon d’État de Californie, causeraient des malformations congénitales
ou autres dangers pour la reproduction.
Pour de plus amples renseignements, visitez le www.P65Warnings.ca.gov.
Ce produit peut vous exposer à des substances chimiques incluant le
!
ADVERTENCIA:
Este producto puede exponerlo a productos químicos, entre ellos, plomo
y compuestos con plomo, que el Estado de California reconoce como causantes de cáncer, y
productos químicos, entre ellos, bencilbutilftalato (BBP, por sus siglas en inglés) y di(2-etilhex-
il) ftalato (DEHP, por sus siglas en inglés), que el Estado de California reconoce como caus-
antes de malformaciones congénitas u otros daños para la reproducción. Para obtener más
información, visite www.P65Warnings.ca.gov.
!
ADVERTENCIA:
Este producto puede exponerlo a productos químicos, entre ellos, polvo
de madera, que el Estado de California reconoce como causantes de cáncer, y productos
químicos, entre ellos, bencilbutilftalato (BBP, por sus siglas en inglés) y di(2-etilhexil) ftalato
(DEHP, por sus siglas en inglés), que el Estado de California reconoce como causantes de
malformaciones congénitas u otros daños para la reproducción. Para obtener más infor-
mación, visite www.P65Warnings.ca.gov.

W415-4000 / A / 03.01.22
EN
4
welcome
Dealer Information
Name of Dealer:
Dealer Location:
Dealer Phone:
Dealer E-mail:
Customer:
Customer Address:
Date of Installation:
Location of the appliance:
Installer:
Continental is proudly committed to your total home comfort. We are proud to say that our products continunously
surpass industry standards and our inspiration is you! More than anything, we want you to feel confident in
choosing Continental for your home. Our products are designed to provide that confidence and ensure that every
Continental product is beyond compare.
Continental products are designed with superior components and materials assembled by trained craftsmen who
take great pride in their work.
A barrier designed to reduce the risk of burns from the hot viewing glass is provided with the appliance for your
safety. This barrier must be installed.
Your Continental appliance has been thoroughly inspected by a qualified technician before packaging to ensure
that you, the customer, receives the quality product that you expect from Napoloen.
Dealer : Fill in your dealer information (or business card) and the appliance installation information
below.
congratulations!
Model:
Serial Number:
Dealer: Business card location
Propane: CX36PTREA-1
Natural Gas: CX36NTREA-1

EN
W415-4000 / A / 03.01.22 5
getting to know your appliance
1.0 getting to know your appliance
Some features and locations may vary depending on the model.
note:
LA VITRE CHAUDE CAUSERA DES
BRÛLURES.
NE PAS TOUCHER LA VITRE
AVANT QU’ELLE AIT REFROIDI.
NE JAMAIS LAISSER LES ENFANTS
TOUCHER LA VITRE.
HOT GLASS WILL CAUSE BURNS.
DO NOT TOUCH GLASS UNTIL
COOLED.
NEVER ALLOW CHILDREN TO
TOUCH GLASS.
!
DANGER
!
AVERTISSEMENT
A barrier designed to reduce the risk of burns from
the hot viewing glass is provided with this appliance
and shall be installed for the protection of children
and other at-risk individuals.
Une barriére conçu à réduire le risque de brûlures
causées par le verre chaud est fourni avec l’appareil
et sera installé pour la protection des enfants et
d’autres personnes à risque.
LA VITRE CHAUDE CAUSERA
DES BRÛLURES.
NE PAS TOUCHER LA VITRE
AVANT QU’ELLE AIT REFROIDI.
NE JAMAIS LAISSER LES
ENFANTS TOUCHER LA VITRE.
HOT GLASS WILL CAUSE
BURNS.
DO NOT TOUCH GLASS UNTIL
COOLED.
NEVER ALLOW CHILDREN TO
TOUCH GLASS.
!
WARNING
!
AVERTISSEMENT
The area above the appliance opening including the safety barrier, barrier frame and
the surface of the wall can get very hot during operation and should never be touched
until the appliance is off and completely cooled.
Burner
Pilot
Safety barrier Glass door
Valve / rating
plate / lighting
instructions /
battery back up

W415-4000 / A / 03.01.22
EN
6
getting to know your appliance
Access to the control can be done by removing the safety barrier, glass door, door trim and control cover (see
“maintenance” section for instructions on how to remove these components).
1.1 control access
This illustration is for reference only. Refer to the rating plate on the appliance for accurate information.
1.2 rating plate information
The rating plate must remain with the appliance at all times. It must not be removed.
note:
Certified to Canadian and American National Standards: CSA 2.22-XXXX / ANSI Z21.50-XXXX for Vented Decorative Gas Appliances
Certifié selon les normes Nationales Canadiennes et Américaines: CSA 2.22-XXXX / ANSI Z21.50-XXXX pour les Appareils à gaz décoratif à évacuation
Direct vent, vented gas fireplaces. Approved for bedroom, bathroom and bed-sitting room installation. Suitable for mobile home installation, if installed in accordance with the current
standard CAN / CSA Z240MH Series gas equipped mobile homes in Canada, or, in the United States, the Manufactured Home Construction and Safety Standard, Title 24 CFR, Part
3280. When this US Standard is not applicable, use the Standard for Fire Safety Criteria for Manufactured Home Installations, Sites and Communities, ANSI / NFPA 501A. This appliance
must be installed in accordance with local codes, if any; if none, follow the current ANSI Z223.1 or CSA B149. For use with barrier WXXX-XXXX. Follow installation instructions.
Foyer à gaz ventilé. Homologué pour installation dans une chambre à coucher, une salle de bain et un studio. Approprié pour installation dans une maison mobile si son installation
conforme aux exigences de la norme CAN / CSA Z240MH Séries de maisons mobile équipées au gaz en vigueur au Canada, ou, aux États-Unis selon la norme 24 CFR, Part 3280,
Manufactured Home Construction and Safety Standard. Dans le cas ou cette norme d’États-Unis n’est pas pertinentes, utiliser la norme NFPA 501A, Fire Safety Criteria for Manufactured
Home Installations, Sites and Communities. Installer l’appareil selon les codes ou règlements locaux ou, en l’absence de tels règlements, selon les codes d’installation ANSI Z223.1 ou
CSA B149 en vigueur. Utiliser uniquement avec l’écran WXXX-XXXX. Suivre les instructions d’installation.
9700539 (WSL) 4001658 (NAC) 4001657 (NGZ) 4001659 (WUSA)
WOLF STEEL LTD. 24 Napoleon Road, Barrie, ON, L4M 0G8 Canada
XXXX XXXX XXXX XXXX
MODEL / MODÈLE
Altitude
Input
Reduced Input
P4
Élévation
Alimentation
Alimentation Réduite
P4
Manifold Pressure: 3.5” w.c. (NG)
Minimum Supply Pressure: 4.5” w.c. (NG)
Maximum Supply Pressure: 7”* w.c. (NG)
Pression au Collecteur: 3,5” d’une colonne d’eau (GN)
Pression d’Alimentation Min.: 4,5” d’une colonne d’eau (GN)
Pression d’Alimentation Max.: 7” ** d’une colonne d’eau (GN)
** Maximum inlet pressure not to exceed 13”.
Manifold Pressure: 10” w.c. (P)
Minimum Supply Pressure: 11” w.c. (P)
Maximum Supply Pressure: 13”* w.c. (P)
Pression au Collecteur: 10” d’une colonne d’eau (P)
Pression d’Alimentation Min.: 11” d’une colonne d’eau (P)
Pression d’Alimentation Max.: 13” * d’une colonne d’eau (P)
** Pression d’alimentation maximale ne devait pas dépasser 13”.
0-XXXXft (0-XXXXm)
Minimum clearance to combustible materials:
Top, sides & back: per standoff spacers for framing and finishing
materials. For non-combustible framing and finishing materials,
see installation manual.
Top X”
Floor X”
Sides X”
Back X”
Vent top X”
Vent sides & bottom X”
Recessed depth X”
*** Mantel X” from appliance opening
Dégagements minimaux des matériaux combustibles:
Dessus, côtés et arrière: selon les espaceurs de dégagements
pour les matériaux d’ossature selon le manuel du propriétaire
pour les matériaux de finition.
Dessus X”
Plancher X“
Côtés X”
Arrière X“
Dessus du conduit d’évent X”
Côtés et dessous du conduit d’évent X”
Profondeur d’encastré une face X”
*** Tablette X” de l’ouverture de l’appareil
WARNING : Do not add any material to the appliance which will come in contact with the
flames, other than that supplied by the manufacturer with the appliance.
AVERTISSEMENT : N’ajoutez pas à cet appareil aucun matériau devant entretien
contact avec les flammes autre que celui qui est fourni avec cet appareil par le fabricant.
*** Maximum horizontal extension:
X”. See installation manual for
greater extensions, minimum vent
lengths and maximum vent lengths.
*** L’extension horizontale maximale: X”.
Référez au manuel d’installation pour des
extensions plus grandes, les longueurs
d’évacuation minimaux et maximum.
The appliance must be vented using the appropriate Napoleon vent kits. See installation
manual for venting specifications. Proper reinstallation and resealing is necessary after servicing
the vent-air intake system.
L’appareil doit être ventilé à l’aide de l’ensemble d’évacuation propre à Napoleon. Référez au
manuel d’installation pour les spécifications d’évacuation. Il est nécessaire de bien réinstaller et
resceller l’évacuation après avoir executer l’entretien du système de prise d’air.
Serial Number / N° de Série:
W385-XXXX
REFERENCE# 161746
XXXX
VENTED DECORATIVE GAS APPLIANCE: NOT A SOURCE OF
HEAT, NOT INTENDED FOR USE AS A HEATING
APPLIANCE, NOT FOR USE WITH SOLID FUEL.
APPAREIL À GAZ DÉCORATIF À ÉVACUATION: N’EST PAS
UNE SOURCE DE CHALEUR; N’EST PAS DESTINÉ À ÈTRE
UTILISÉ COMME UN APPAREIL DE CHAUFFAGE; NE
CONVIENT PAS AUX COMBUSTIBLES SOLIDES.
FOR USE WITH GLASS DOORS CERTIFIED WITH THIS APPLIANCE ONLY.
POUR UTILISATION UNIQUEMENT AVEC LES PORTES EN VERRE
CERTIFIÉES AVEC L’APPAREIL.
XX,XXX XX,XXX
XX,XXX XX,XXX
For natural gas when equipped with No. XX drill size orifice.
For propane when equipped with No. XX drill size orifice.
Convient au gaz naturel quand l’appareil est muni d’un injecteur de diamètre no. XX.
Convient au propane quand l’appareil est muni d’un injecteur de diamètre no. XX.
Electrical rating: 115V, 60HZ. Less than 12 amperes. Spécifications électriques: 115V, 60HZ. Moins de 12 ampère.
XX.X% XX.X%
XXXX XXXX XXXX XXXX
SAMPLE
VALVE
FLAME
ADJUSTMENT

EN
W415-4000 / A / 03.01.22 7
operating your appliance
2.0 operating your appliance
To turn the appliance on:
When operating your appliance for the first time, there is a required burn-in process that cures materials used
to manufacture the appliance that may emit both vapors and an odor. These are normal when operating a new
appliance for the first time. Ensure adequate air circulation is provided during burn-in process, if this was not
completed by the installer during installation.
2.1 using your appliance
For more detailed information, see your installation manual or contact your authorized dealer.
2.2 on/off components
Batteries must be disposed of according to the local laws and regulations. Some batteries may be
recycled, and may be accepted for disposal at your local recycling center. Check with your
municipality for recycling instructions.
Les piles doivent être mises au rebut conformément aux lois et à la réglementation locales.
Certaines piles peuvent être recyclées et acceptées dans votre centre de recyclage local. Rensei-
gnez-vous auprès de votre municipalité au sujet des directives de recyclage.
Las baterías deben desecharse de acuerdo con las leyes y regulaciones locales. Algunas baterías
pueden reciclarse, y es posible que su centro de reciclado local las acepte para desecharlas.
Consulte en su municipalidad sobre las instrucciones para el reciclado.
| On/off switch | Battery holder (including switch) | Remote control |
ON
OFF
(Optional) (Optional)
(Not supplied)
A Turn the on/off switch on.
B After 3-5 seconds, the control will start a spark at the pilot, light the pilot and then the burner. The spark
period will last 60 seconds, or until the pilot has lit.
C When used for the first time, if the burn-in process was not completed by the installer; run appliance
continuously for 4 hours (burn-in).
D Turn the appliance off. Wait until appliance is completely cool before moving to the next step.
E Remove the safety barrier and firebox glass door. Clean firebox glass door (see “maintenance” section).
Replace firebox glass door and safety barrier.

W415-4000 / A / 03.01.22
EN
8
operating your appliance
31.5
add gas knob
add gas valve
!
WARNING
• Do not turn on if children or other at risk individuals are near the appliance.
• This appliance is equipped with an ignition device which automatically lights the pilot. Do not try to light the
pilot by hand.
• Before operating, smell all around the appliance area for gas and next to the floor because some gas is
heavier than air and will settle on the floor.
• Do not use this appliance if any part has been under water. Immediately call a qualified service technician
to inspect the appliance and replace any part of the control system and any gas control which has been
underwater.
FOR YOUR SAFETY READ BEFORE LIGHTING
WHAT TO DO IF YOU SMELL GAS
LIGHTING INSTRUCTIONS
TO TURN OFF GAS
A. Stop! Read the above safety information on this label.
B. Remove batteries from the transmitter and set thermostat to lowest setting, if
equipped.
C. Turn off all electrical power to the appliance.
D. Open the glass door, if equipped.
E. Turn the manual shut-off valve clockwise to the “OFF” position. (Shut-off valve is
located on the flex connector).
F. Wait five (5) minutes to clear out any gas. If you smell gas including near the
floor, STOP! Follow the instructions above in the “WHAT TO DO IF YOU
SMELL GAS” section. If you don’t smell gas; close the glass door and go to
the next step.
G. Turn the manual shut-off valve counter clockwise to the “ON” position.
H. Turn on all electrical power to the appliance and re-install the batteries into the
transmitter. Set thermostat to desired setting, if equipped.
I. Turn on the remote wall switch to the appliance.
J. If the appliance will not operate, follow instructions “TO TURN OFF GAS” and
call your service technician or gas supplier.
A. Set thermostat to lowest setting, if equipped.
B. Turn off the remote wall switch to the appliance.
C. Turn off all electric power to the appliance if service is to be performed.
D. Turn manual shutoff valve clockwise to the “OFF” positon. Do not force.
• Turn off all gas to the appliance.
• Open windows.
• Do not try to light any appliance.
• Do not touch any electric switch; do not use
any phone in your building
• Immediately call your gas supplier from a
neighbour’s phone. Follow the gas supplier’s
instructions.
• If you cannot reach your gas supplier, call
the fire department.
• If you do not follow these instructions exactly, a fire or explosion may result causing property damage, personal
injury, or loss of life.
• If applicable, always light the pilot whether for the first time or if the gas supply has run out with the glass door
opened or removed.
When lit for the first time, the appliance will emit an odor for a few hours. This is a normal temporary condition
caused by the “burn-in” of paints and lubricants used in the manufacturing process and will not occur again. After
extended periods of non-operation, such as, following a vacation or warm weather season, the appliance may
emit a slight odor for a few hours. This is caused by dust particules in the heat exchanger burning off. In both
cases, open a window to sufficiently ventilate the room.
This appliance is equipped with an ignition device which automatically lights the pilot. Do not try to light the
pilot by hand.
note:
I
O
H
L
2.3 operating and lighting instructions

EN
W415-4000 / A / 03.01.22 9
operating your appliance
• Ensure the gas and electrical power to the appliance is turned off.
• Appliance may be hot. Do not service until the appliance has cooled.
!WARNING
In the event of a power failure, your appliance can be operated using the supplied battery back-up.
note:
A. Remove the safety barrier to easily access the control compartment.
B. Turn off the gas and disconnect the electrical power supply from the appliance.
C. Locate the battery housing inside the valve compartment.
D. Install 2 "D" alkaline batteries (not supplied) into the battery housing. Ensure the positive and negative
ends correspond with those identified on the holder.
E. Turn the gas and electrical power back on to begin operating the appliance.
F. Reinstall the safety barrier. The safety barrier must be installed at all times during operation of the
appliance.
Control
Module
Battery
Housing
Black
(-)
Red (+)
Relay
2.3.1 battery back-up installation

W415-4000 / A / 03.01.22
EN
10
operating your appliance
Manual adjustments to your appliance must only be made when the appliance is off and completely
cool. Allow safety barrier to cool before making adjustment.
The CX36-1 models are equipped with a manual gas control knob (located on the valve) that adjusts the flame
height to suit your preference. To access the gas control knob, remove your safety barrier, control cover and door
trim (see “maintenance” section for instructions on how to remove these components.
Use only your hand to turn the gas control knob (never use tools). If the knob will not turn by hand, do not try to
repair it. Contact a qualified technician.
An optional remote control is available to turn the appliance on and off without the need to remove the safety
barrier, refer to the instructions provided with the remote control.
2.3.2 turndown
L
O
H
I

EN
W415-4000 / A / 03.01.22 11
remote control layout
2.3.2 turndown
3.0 remote control layout
3.1 general transmitter layout
3.2 temperature display
Remove the battery cover on the back of the transmitter to expose the °C /
°F dip switch. Move the dip switch to your desired temperature mode.
Selected temperature mode will appear in the top right corner beside the
room temperature.
The receiver switch must be in the REMOTE position for the transmitter to function. This remote system operates
using radio frequency signals sent by the transmitter to the receiver. It is recommended that the distance between
the transmitter and receiver never exceeds 20’ and 10’ if the receiver is located within the fireplace’s outer or inner
cavity surrounding an insert. Low batteries will also affect operational distance.
AAA
AAA
°F °C
TRANSMITTER
REAR VIEW
ON
OFF
LCD
DISPLAY
ON / OFF
BUTTON
THERMOSTAT
BUTTON
UP
BUTTON
DOWN
BUTTON
FLAME
INDICATOR
LOW
BATTERY
INDICATOR
THERMOSTAT
BULB
SIGNAL
INDICATOR
CHILD-PROOF
FUNCTION
INDICATOR
TEMPERATURE
INDICATOR
THERMOSTAT
SET
TEMPERATURE
ROOM
TEMPERATURE
The remote control is optional for CX36-1 model.
note:

W415-4000 / A / 03.01.22
EN
12
remote control layout
3.3 in the event of a battery failure
If the receiver batteries fail, the appliance will no longer turn on or off. To operate the appliance in the event of
a battery failure, the slide switch located on the receiver may be switched to the “ON” position to operate the
appliance.
23.3
A. Press the on / off key on the transmitter. The transmitter display will
show all active icons on the screen. A single “beep” from the receiver will
confirm reception of the command.
Blue LCD Display
On / Off Key
Up / Down Arrow Key
Mode Key
Temperature Key
73 23
76°F
68
Room Temperature
Set Temperature
76°F
MAX
76°F
OFF 76°F 76°F
76°F
Hi
Flame Off Flame at level 1 Flame at level 5 Flame at “Hi” level 6
76°F
child lock
76°F
OFF 76°F
ON
76°F
76°F
68 76°F Hi
76°F
OFF 76°F
76°F
IPI 76°F CPI
ON
SMART
°F °C
ADD TITLE: TEMPERATURE DISPLAY
A. With the system in the off position, press the temperature key
and the mode key at the same time to change from degrees ºF to
ºC.
B. Look at the LCD screen on the transmitter to verify that a ºC or ºF
is visible to the right of the room temperature display.
ADD TITLE: HAND HELD REMOTE OPERATION
The remote control has six (6) flame levels. With the system on and the flame level at the maximum, press the
down arrow key once and it will reduce the flame height by one step until the flame is turned off.
The up arrow key will increase the flame height each time it is pressed. If the up arrow key is pressed while
the system is on but the flame is off, the flame will come on at the high position. A single “beep” will confirm
reception of the command.
ADD TITLE: FLAME HEIGHT
Blue LCD Display
On / Off Key
Up / Down Arrow Key
Mode Key
Temperature Key
73 23
76°F
68
Room Temperature
Set Temperature
76°F
MAX
76°F
OFF 76°F 76°F
76°F
Hi
Flame Off Flame at level 1 Flame at level 5 Flame at “Hi” level 6
76°F
child lock
76°F
OFF 76°F
ON
76°F
76°F
68 76°F Hi
76°F
OFF 76°F
76°F
IPI 76°F CPI
ON
SMART
°F °C
If the appliance is equipped with a hot air circulating fan, the speed of
the fan can be controlled by the remote system. The fan speed can be
adjusted through six (6) speeds.
A. Use the mode key to guide you to the fan control icon.
B. Use the up/down arrow keys to turn on/off or adjust the fan
speed. A single “beep” will confirm reception of the command.
ADD TITLE: FAN SPEED
Blue LCD Display
On / Off Key
Up / Down Arrow Key
Mode Key
Temperature Key
73 23
76°F
68
Room Temperature
Set Temperature
76°F
MAX
76°F
OFF 76°F 76°F
76°F
Hi
Flame Off Flame at level 1 Flame at level 5 Flame at “Hi” level 6
76°F
child lock
76°F
OFF 76°F
ON
76°F
76°F
68 76°F Hi
76°F
OFF 76°F
76°F
IPI 76°F CPI
ON
SMART
°F °C
ADD TITLE: CHILD PROOF FUNCTION
This function will lock the keys to avoid unsupervised operation.
A. Press the mode and up keys at the same time.
B. To de-activate this function, press the mode and up keys at the same time.
Blue LCD Display
On / Off Key
Up / Down Arrow Key
Mode Key
Temperature Key
73 23
76°F
68
Room Temperature
Set Temperature
76°F
MAX
76°F
OFF 76°F 76°F
76°F
Hi
Flame Off Flame at level 1 Flame at level 5 Flame at “Hi” level 6
76°F
child lock
76°F
OFF 76°F
ON
76°F
76°F
68 76°F Hi
76°F
OFF 76°F
76°F
IPI 76°F CPI
ON
SMART
°F °C
Blue LCD Display
On / Off Key
Up / Down Arrow Key
Mode Key
Temperature Key
73 23
76°F
68
Room Temperature
Set Temperature
76°F
MAX
76°F
OFF 76°F 76°F
76°F
Hi
Flame Off Flame at level 1 Flame at level 5 Flame at “Hi” level 6
76°F
child lock
76°F
OFF 76°F
ON
76°F
76°F
68 76°F Hi
76°F
OFF 76°F
76°F
IPI 76°F CPI
ON
SMART
°F °C
Blue LCD Display
On / Off Key
Up / Down Arrow Key
Mode Key
Temperature Key
73 23
76°F
68
Room Temperature
Set Temperature
76°F
MAX
76°F
OFF 76°F 76°F
76°F
Hi
Flame Off Flame at level 1 Flame at level 5 Flame at “Hi” level 6
76°F
child lock
76°F
OFF 76°F
ON
76°F
76°F
68 76°F Hi
76°F
OFF 76°F
76°F
IPI 76°F CPI
ON
SMART
°F °C
Blue LCD Display
On / Off Key
Up / Down Arrow Key
Mode Key
Temperature Key
73 23
76°F
68
Room Temperature
Set Temperature
76°F
MAX
76°F
OFF 76°F 76°F
76°F
Hi
Flame Off Flame at level 1 Flame at level 5 Flame at “Hi” level 6
76°F
child lock
76°F
OFF 76°F
ON
76°F
76°F
68 76°F Hi
76°F
OFF 76°F
76°F
IPI 76°F CPI
ON
SMART
°F °C
When the desired blower speed is selected, the blower will automatically come on 5 minutes after the main
burner has been turned on and remain on twelve minutes after it has been turned off.
note:
ADD TITLE: NIGHT LIGHT
The auxiliary function controls the AUX power outlet on the control module
which controls the Night Light™.
A. Use the mode key to guide you to the AUX icon.
B. Pressing the up arrow key will activate the Night Light™.
C. Pressing the down arrow key will turn the Night Light™ off. A single
“beep” will confirm the reception of the command.
Blue LCD Display
On / Off Key
Up / Down Arrow Key
Mode Key
Temperature Key
73 23
76°F
68
Room Temperature
Set Temperature
76°F
MAX
76°F
OFF 76°F 76°F
76°F
Hi
Flame Off Flame at level 1 Flame at level 5 Flame at “Hi” level 6
76°F
child lock
76°F
OFF 76°F
ON
76°F
76°F
68 76°F Hi
76°F
OFF 76°F
76°F
IPI 76°F CPI
ON
SMART
°F °C
The life span of the remote batteries depends on various factors: quality of the batteries,
the number of ignitions, etc.
When the transmitter batteries are low, a battery icon will appear on the LCD display
before all battery power is lost. When the batteries are replaced, this icon will disappear.
When the receiver batteries are low, no “beep” will be emitted from the receiver when
it receives an on/off command. This in an alert for the receiver that there’s low battery.
When the batteries are replaced the “beep” will be emitted from the receiver when the on/off key is pressed.
If the batteries of the receiver or transmitter are low, the appliance can be turned on manually by sliding the
three position slider switch on the receiver to the on position. This will bypass the remote control feature and the
appliance main burner will come on if the gas valve is in the
on
position.
ADD TITLE: IN THE EVENT OF A POWER FAILURE
If the receiver is equipped with batteries they will enable flame height control or on/off function to control the
appliance during a power failure. Blower and Night Light™ operation is not possible. Refer to “appliance
operation” section when communications between receiver and transmitter have been lost. The receiver will
emit a “beep” sound to confirm programming has been successful once power is restored. During a power
failure, if the appliance was on, the flame height will stay at the setting prior to the failure. If off when the failure
occurs and then turned on, the flame height will come on at “Hi”. The flame height can then be controlled by the
remote.
ADD TITLE: LOW BATTERY / MANUAL BYPASS
ADD TITLE: Night Light Dimmer Control
Blue LCD Display
On / Off Key
Up / Down Arrow Key
Mode Key
Temperature Key
73 23
76°F
68
Room Temperature
Set Temperature
76°F
MAX
76°F
OFF 76°F 76°F
76°F
Hi
Flame Off Flame at level 1 Flame at level 5 Flame at “Hi” level 6
76°F
child lock
76°F
OFF 76°F
ON
76°F
76°F
68 76°F Hi
76°F
OFF 76°F
76°F
IPI 76°F CPI
ON
SMART
°F °C
If equipped, the auxiliary function controls the Night Light™ with dimmable
control.
A. Use the mode key to guide you to the Night Light™ icon.
B. The intensity of the output can be adjusted through 6 levels.
Use the up/down arrow keys to adjust the output level. A single beep
will confirm reception of the command.
ADD TITLE: CONTINUOUS PILOT / INTERMITTENT PILOT (CPI / IPI) SELECTION
A. When the transmitter is in the off position, use the mode key to guide
you to the CPI mode icon.
B. Press the up/down to switch between IPI and CPI modes. A single
beep will confirm reception of the command.
Blue LCD Display
On / Off Key
Up / Down Arrow Key
Mode Key
Temperature Key
73 23
76°F
68
Room Temperature
Set Temperature
76°F
MAX
76°F
OFF 76°F 76°F
76°F
Hi
Flame Off Flame at level 1 Flame at level 5 Flame at “Hi” level 6
76°F
child lock
76°F
OFF 76°F
ON
76
°F
76°F
68 76°F Hi
76°F
OFF 76°F
76°F
IPI 76°F CPI
ON
SMART
°F °C
Blue LCD Display
On / Off Key
Up / Down Arrow Key
Mode Key
Temperature Key
73 23
76°F
68
Room Temperature
Set Temperature
76°F
MAX
76°F
OFF 76°F 76°F
76°F
Hi
Flame Off Flame at level 1 Flame at level 5 Flame at “Hi” level 6
76°F
child lock
76°F
OFF 76°F
ON
76°F
76°F
68 76°F Hi
76°F
OFF 76°F
76°F
IPI 76°F CPI
ON
SMART
°F °C
Blue LCD Display
On / Off Key
Up / Down Arrow Key
Mode Key
Temperature Key
73 23
76°F
68
Room Temperature
Set Temperature
76°F
MAX
76°F
OFF 76°F 76°F
76°F
Hi
Flame Off Flame at level 1 Flame at level 5 Flame at “Hi” level 6
76°F
child lock
76°F
OFF 76°F
ON
76°F
76°F
68 76°F Hi
76°F
OFF 76°F
76°F
IPI 76°F CPI
ON
SMART
°F °C
If the appliance is equipped with a CPI/IPI toggle switch, set the CPI/IPI
to CPI position to enable remote CPI operation. If the switch is set to IPI
then it will only work in IPI regardless of what is set on the remote control
handset.
note:
3.4 low battery

EN
W415-4000 / A / 03.01.22 13
clearances around fireplace
!WARNING
• Your appliance, gas/electrical connections, venting and various key components are hidden behind the wall. It is
critical that no screws penetrate these components. Failure to follow instructions may cause improper operation,
damage, personal injury or fire. Always use a stud finder and only screw into studs.
4.0 clearances around appliance
Without making adequate provisions to account for the heat, the temperatures above the appliance will be hot,
making it unsuitable for mounting a TV or other objects sensitive to heat without risk of damage.
Installing a mantel between this appliance and electronics or other materials that may be sensitive to heat will reduce
the effect of direct heat on them.
The size and material of the mantel will affect the allowable clearance above your appliance and incorrect placement
could become a fire hazard. Consult your installation manual and/or authorized dealer for more information before
mounting a mantel, a shelf or any other object above your appliance.
Your appliance, gas/electrical connections and vent are hidden directly behind the finished wall. Great care should be
taken to avoid screwing or nailing into these components. Always use a stud finder to determine stud location and
only screw into studs.
Do not screw into the area around the appliance opening as some of your appliance may be hidden behind the
finished wall. Refer to your installation manual and/or contact your local dealer for more information.
Fireplaces
generate radiant
heat. Do not put
objects in front
of the appliance
(minimum
distance of 4 feet
[1.21m]).
The area above an appliance gets hot.
Combustible objects or materials must
never be placed in this area. For mini-
mum clearances, refer to installation
manual or your authorized dealer.
!WARNING

W415-4000 / A / 03.01.22
EN
14
clearances around fireplace
6” min.
A
Top of finishing flange
(fireplace opening)
2.5” min.
2” min. (3” max. recommended)
6” min.
A
2.5” min.
6” min.
2.5” min.
A
See “minimum clearance
to mantle” section
(installation manual).
Enclosure
Enclosure
Enclosure
TV bracket
TV bracket
TV bracket
Flush installation with mantel
Partially recessed installation with mantel
Recessed installation with protrusion
Top of finishing flange
(fireplace opening)
Top of finishing flange
(fireplace opening)
2” min. (3” max. recommended)
2” min. (3” max. recommended)
Top of
finishing
flange
(fireplace
opening)
Enclosure
TV bracket
Flush installation without mantel
Appliance Appliance
Appliance
Appliance
The volume of air must be added to the enclosure
to accomodate the recessed area.
• These are recommended minimum clearances only and are in supplied in good faith and not a guarantee
of compliance with TV manufacturers’ maximum allowable operating temperatures. Always comply to TV
manufacturers’ requirements.
• TV temperatures must be validated at the time of installation as air flow characteristics within the
room can vary and maximum acceptable operating temperatures can vary from appliance to appliance.
TVs cannot be used where the TV temperature exceeds the manufacturer’s maximum allowable operating
temperatures (see TV manufacturer’s specifications).
• Mantel height and depth must conform to mantel clearance requirements specified in this manual, see
“minimum clearance to combustible mantel” section in installation manual.
• Dimension “A” the gap between the top of the finishing flange and the bottom of the TV are taken from the
top of the appliance opening.
• TV temperatures may be further reduced by increasing the horizontal distance between the front of the TV
and the front edge of the mantel or by increasing dimension “A”. However, increasing the gap between the
top of the mantel and the bottom of the TV beyond the maximum recommended figure, typically results in
higher temperatures. Minimum clearance between the mantel and bottom of the TV should be maintained to
allow air circulation below and behind the TV.
note:

EN
W415-4000 / A / 03.01.22 15
maintenance
5.0 maintenance
!WARNING
• Turn off the gas and electrical power before servicing the appliance.
• Appliance may be hot. Do not service until appliance has cooled.
For qualified technicians only:
• Label all wires prior to disconnection when servicing controls. Wiring errors can cause improper and dangerous
operation. Verify proper operation after servicing.
• This appliance and its venting system should be inspected before use and at least annually by a qualified service
person.
• The flow of combustion and ventilation air must not be obstructed.
DOS
• Clean your safety barrier or regularly to prevent
the build up of excessive lint/dust from carpeting,
pet hair, etc. Simply vacuum using the brush
attachment.
• Always use ammonia-free glass cleaners.
• Service your appliance annually and/or as
required. Service must be conducted by a qualified
technician.
• Keep your appliance area clear and free of
combustible materials, gasoline, or other flammable
vapors and liquids.
• Check to see that the burner ignites completely
on all openings when turned on. A 5 to 10 second
total light-up period is satisfactory. Service as
required.
DON’TS
• Attempt to service the electrical or gas
components. Contact a qualified technician.
• Use excessive force.
• Use abrasive cleaners on glass.
• Paint the pilot assembly.
• Place objects too close to the appliance opening.
For any questions and/or concerns regarding your appliance, maintenance and service, please contact your
authorized dealer.
note:
5.1 care of glass
!
WARNING
Buff lightly with a clean dry soft cloth to remove accumulated dust or fingerprints. Clean both sides of the glass
after the first 10 hours of operation with an ammonia-free glass cleaner.
Thereafter, clean as required. If the glass is not kept clean permanent discoloration and / or blemishes may
result. Contact you local authorized dealer / distributor for complete cleaning instructions.
Razor blades, steel wool, or other metallic objects must not be used on both surfaces of the glass. Doing so
can remove a thin layer of metal from the razor blades, steel wool, or other metallic objects that may then be
deposited onto the coating. This can result in a discoloured stain or scratch-like mark. More importantly, this can
scratch the glass surface, thereby reducing its strength.
Do not operate the appliance with broken glass, as leakage of flue gases may result.
Contact your local authorized dealer / distributor for complete cleaning instructions.
If the glass should ever crack or break while the fire is burning, do not open the door until the fire is out. Do not
operate the appliance until the glass has been replaced. Contact you local authorized dealer / distributor for
replacement parts. DO NOT SUBSTITUTE MATERIALS.
5.1A
Vinegar-based glass cleaners have demonstrated an ability to provide a clean, streak free glass surface.
note:
• Do not clean glass when hot! Do not use abrasive cleaners to clean glass.
Replacement glass/frame assembly shall be replaced as a complete unit as supplied by the appliance
manufacturer.
5.1.3
This appliance is factory equipped with 5mm ceramic glass. Use only replacement parts as supplied by the
appliance manufacturer. DO NOT SUBSTITUTE MATERIALS.

W415-4000 / A / 03.01.22
EN
16
maintenance
5.2 care of plated parts
6.1
If the appliance is equipped with plated parts, you must clean fingerprints or other marks from the plated surfaces
before operating the appliance for the first time. Use an ammonia-free or vinegar-based cleaner and a towel
to clean. If not cleaned properly before operating for the first time, the marks can cause permanent blemishes
on the plating. After the plating is cured, the fingerprints and oils will not affect the finish and little maintenance
is required, just wipe clean as needed. Prolonged high temperature burning with the door ajar may cause
discolouration on plated parts.
The protective wrap on plated parts is best removed when the assembly is at room temperature but this can
be improved if the assembly is warmed (i.e. using a hair dryer or similar heat source).
note:
!
WARNING
• Glass may be hot. Do not touch glass until cooled.
• If equipped with door latches that are part of a safety system, they must be properly engaged. Do not
operate the appliance with latches disengaged.
• Facing and/or finishing materials must not interfere with air flow through air openings, louvre openings,
operation of louvres, or doors/access for service. Observe all clearances when applying combustible
materials.
• Before door is removed, turn the appliance off and wait until appliance is cool to the touch. Doors are heavy
and fragile so handle with care.
47.1
5.3 safety barrier removal
A barrier designed to reduce the risk of burns from the hot viewing glass is provided with the
appliance and must be installed.
Before the glass door can be removed, the safety screen must be removed. Lift the safety screen off the four
pins, tilt the top forward and remove from the appliance.
SAFETY SCREEN
SAFETY SCREEN
These spring latches make up the spring relief system for
the appliance. Ensure the door opens freely and closes
sealed.
note:
When mounting the door, ensure there is equal space
on both the left and the right side. This allows for easy
installation of the front.
note:
Leave a hand on the glass door during entire door removal. The glass door is secured to the firebox with four
spring latches. Pull the handles of the latches forward, then lift the latches out from the door frame to release the
door. Next, lift the door up until the bottom edge clears the bottom shoulder screws of the appliance. Carefully
grip the top and bottom of the door lifting it off the appliance.
Reverse these steps to reinstall the door. Ensure safety screen
is installed correctly.
5.4 firebox glass door removal

EN
W415-4000 / A / 03.01.22 17
replacements
6.0 replacement parts
!
WARNING
26.1
• Failure to position the parts in accordance with this manual or failure to use only parts specifically approved
with this appliance may result in property damage or personal injury.
Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts can
be ordered through your Authorized dealer / distributor.
For warranty replacement parts, a photocopy of the original invoice will be required to honour the
claim.
When ordering replacement parts always give the following information:
• Model & Serial Number of appliance
• Installation date of appliance
• Part number
• Description of part
• Finish
Parts, part numbers, and availability are subject to change without notice.
Parts identified as stocked will be delivered within 2 to 5 business days for most delivery
destinations.
Parts not identified as stocked will be delivered within a 2 to 4 week period, for most cases.
Parts identified as ‘SO’ are special order and can take up to 90 days for delivery.
Consult your installation manual for replacement parts.

W415-4000 / A / 03.01.22
EN
18
accessories
7.0 CX36-1 accessories
8
W715-1068-SER
Top Bevelled Trim (BT36K)
1
47
1
45
46
48
49
1
4
1
2
3
5
6
Items may not appear exactly as illustrated.
TK35
H35F
Z35F
SAFETY
SCREEN
SAFETY
SCREEN
Ref. No.
Part Number
Description
Stocked
1
W565-0242-SER
Safety Screen (Z35F & H35F)
Yes
2
W010-3275
Zen Front Assembly (Z35F)
3
W010-3124
Heritage Front Assembly (H35F)
4
W430-0003
Magnet (TK35)
5
W715-0953
Top / Bottom Trim (TK35)
Ref. No.
Part Number
Description
Stocked
6
7
9
GX36-1 ACCESSORIES (Page 1)
W715-1069-SER
Left Side Bevelled Trim (BT36K)
W715-1070-SER
Right Side Bevelled Trim (BT36K)
468
BT36K
477
499
W715-0952
Side Trim (TK35)
13
14
GZ600KT
Yes
Yes
54
53
52
12
11
10
AUB
10
W062-0059
Blower Assembly (AUB)
13
W062-0051
Blower Assembly (GZ600KT)
11
KB-35
Variable Speed Switch Assembly
12
W690-0002
Thermodisc
14
W290-0345
Blower Gasket (GZ600KT)
Yes
4415

EN
W415-4000 / A / 03.01.22 19
CX36-1 accessories
15
Items may not appear exactly as illustrated.
GX36-1 ACCESSORIES (Page 2)
Ref. No.
Part Number
Description
Stocked
15
15
16
17
18
Decorative Brick Panel Old Town Red Herringbone
Decorative Brick Panel Westminster Herringbone
DBPX36OH
DBPX36WH
Decorative Brick Panels Sandstone
GD862KT
Decorative Brick Panels Newport
Porcelain Reflective Radiant Panels
GD863KT
PRPB36
16
17
18

W415-4000 / A / 03.01.22
EN
20
troubleshooting
8.0 troubleshooting
symptom problem test solution
Flame is a blue,
Blockage in vent. -Remove blockage. In really cold conditions, ice buildup may
occur on the terminal and should be removed as required.
White / grey film forms
on glass.
Sulphur from fuel is being
depos
-
ited on glass, logs, or
-
surfaces.
-Clean the glass with a recommended gas fireplace glass
cleaner. DO
NOT CLEAN GLASS WHEN HOT.
-If sulphur deposits are not cleaned off regularly, the glass may
become permanently marked.
Exhaust fumes smelled
in room, headaches. Appliance may be leaking
exhaust fumes into the room.
-Check firebox glass door was properly reinstalled after cleaning.
If not rectified, turn off appliance. Contact a qualified technician.
Pilot will not light. Makes
noise with no spark at
pilot burner. (EI only)
No siginal from remote with no
pilot ignition.
-Reprogram receiver code.
-Replace battery holder (including switch), if applicable.
Pilot sparks but will
not light. Gas supply. -Contact a qualified technician.
Out of propane gas. -Fill the tank.
Remote control (if equipped). -Follow reprogramming instructions for specific remote
installed with your appliance.
-Replace remote control.
Battery holder (including
switch) is in “off”
position; burner comes
on.
Battery holder (including wall
switch) mounted upside down.
-Reverse.
Battery holder (including switch)
and/or wire is grounding.
-Replace.
-Check for ground (short); repair ground or replace wire.
Faulty wire -Replace.
Remote control and/or
battery holder (including
switch) is not functioning
properly.
Remote control lights but
no spark or flame. (Remote is
locked out).
-Reset by turning power source off then on.
Battery holder (including switch)
or remote has low battery.
-Replace batteries.
Error with synchronizing. -Reset battery holder (including switch) and remote control.
Remote too far away from
battery holder (including switch).
-Refer to “wiring diagram” section in the Installation manual.
If back up batteries are installed, they must also be
removed to re-program
note:
Flames are very
aggressive. Door is open. -Ensure door is secured properly. If not rectified, contact a
qualified technician.
Appliance won’t
perform any
functions.
No power to the system. -Check breaker to verify it’s in the “on” position.
Battery holder (including switch)
in wrong position (if equipped).
-Verify that the 3 position switch on the battery holder (including
switch) is in the remote position (middle).
Battery holder, battery holder
(including switch) and/or remote
control isn’t operational.
-Check battery power and battery orientation.
lazy, transparent flame
Appliance keeps
shutting off.
High limit switch has tripped. -Your appliance (LV models equipped with DHC or LVX models)
is fitted with a safety switch that shuts your appliance off in the
event that your fireplace and/or enclosure are reaching unsafe
operating temperatures. Contact a qualified technician.