Cox Business Polycom VVX150 User manual

Polycom VVX150
Quick Reference Guide
Cox Business offers the Polycom® VVX® 150 edition business IP desk phone. It is a high-quality, two-
line IP phone that delivers reliable performance and an enterprise-grade sound quality.
It’s ideal for home offices or shared/common areas, such as lobbies, hallways and
break rooms, or for
any location that needs simple and reliable voice connectivity.
Refer to the Polycom VVX150 Administrator Guide for instructions on how to install and configure the
phone.
This guide instructs you on how to use the Polycom VVX150 desk phone.
Figure 1. Polycom VVX150 Deskset
Polycom VVX150 Phone Screens Layout
The Polycom VVX150 Home screen displays
Messages, Settings, and Information.
The Calls screen displays all Active and Held calls.
This screen appears when you have an active call
or a call on hold.

Phone Screens (cont’d)
The Lines screen displays Phone lines, Favorites,
and conditional Soft keys.
How to Transfer a Call
To transfer a call:
1. Press and hold the Transfer soft key.
2. Choose Blind (you transfer a call without
announcing the call first) or Consultative
(you ensure the recipient is available and
announce the call before you transfer).
3. Dial a number or choose a contact. (Note: If
you chose to make a Blind transfer, the call
is transferred immediately.)
How to Answer a Call
You can answer calls on your phone using the
handset, speakerphone, or a headset using one of
the following actions:
•To answer with the speakerphone, press
or press the Answer softkey.
•To answer with the handset, pick up the
handset.
• To answer with a headset, press .
How to Initiate and Manage a Conference Call
You can initiate a conference call with up to eight
(8) contacts.
To initiate a conference call:
1. Call a contact. Select Conference and call
your next contact.
2. When your contact answers, select
Conference again.
You can also join an active and a held call into a
conference call.
To join two calls into a conference call:
1. On the Calls screen, select Join.
To manage individual participants:
1. Select a participant and select Manage.
Do one of the following:
•Select Far Mute to mute the participant.
•Select Hold to place the participant on hold.
•Select Remove to end the call with the
participant.
•Select Information to view information for
the participant.
How to Make a Call
Note: You can only have one active call
in progress on your phone.
To place a call, do one of the following:
•Pick up the handset, press or , enter
the phone number, and press Send.
•Enter the phone number, press Dial and
pick up the handset, or press .
•From the Lines screen, press the Line key,
enter the phone number, and select Send.
•From the Home screen, select New Call,
enter the phone number, and press Send.
•Select a Favorite from the home screen.
•Select a contact from the Recent Calls
screen and Contact Directory.

How to End a Call
You can end active calls at any time. To end a call
on hold, you must resume the call first.
To end an active call:
1. Replace the handset in the cradle, press
or , or press the End Call hard key.
To end a call on hold:
1. Select the held call and press Resume.
2. Press the End Call hard key.
How to Enable Do Not Disturb
You can enable Do Not Disturb to prevent your
phone from ringing and to send all incoming calls
directly to voicemail.
To enable or disable Do Not Disturb:
1. On the Home screen or Idle Screen, select
DND.
How to Forward a Call
You can end active calls at any time.
You can forward an incoming call to a contact or
forward all incoming calls to a contact.
To forward an incoming call:
1. On the Incoming Call screen, select
Forward.
2. Enter your contact’s number and select
Forward.
To forward all incoming calls:
1. On the Home screen, select Forward.
2. If you have more than one line, select a line.
3. Choose either Always, No Answer, or Busy.
4. Enter a contact’s number, and select
Enable. (Note: If you choose No Answer,
you can enter the number of rings before
the call is forwarded.)
To disable call forwarding:
1. Select Forward or press the Fwd soft key.
2. If you have more than one line, select a line.
3. Choose your forwarding type and select
Disable.
How to Hold and Resume Calls
You can have multiple calls on hold and resume a
call at any time.
To hold a call:
1. Select the call and press the Hold softkey.
To resume a call
1. Select the call and press the Resume
softkey.
How to Listen to Voice Mail
When you have new voicemail messages, the
messages icon displays on your line.
To listen to voicemail:
1. On the Home screen, select Messages.
2. Select the Message Center option,
followed by
Connect
.
Switch Between Phone Screens
You can navigate and view screens on your phone
from other screens using any of the following
methods:
•Press the Home key to display the Home
screen from the Lines, Calls, or Active Call
screen.
•Press the Lines softkey to access the Lines
screen from the Calls or New Call screen.
•Press the Calls softkey to access the Calls
screen from the Lines screen.
•Press the C > L softkey to display the Lines
screen from the Calls screen.
•Press the L > C softkey to display the Calls
screen from the Lines screen.
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