Iwatsu ICON Series IX-5910 User manual

SPECIAL NOTICES
If the System is equipped with Telephony over Transmission Control
Protocol/Internet Protocol (TCP/IP) and Session Initiation Protocol (SIP) wired
and/or wireless facilities, the user may experience certain compromises in
performance, reliability and security due to transmission facilities QOS and
bandwidth problems, even when the Equipment performs to the specification.
USER(S) ACKNOWLEDGES THAT THEY ARE AWARE OF THESE RISKS
AND THAT THEY HAVE DETERMINED THESE RISKS ARE ACCEPTABLE
FOR THIER APPLICATION OF THE EQUIPMENT. USER(S) ALSO
ACKNOWLEDGE(S) THAT THEY ARE SOLELY RESPONSIBLE FOR
ENSURING THAT THEIR NETWORKS AND TRANSMISSION FACILITIES
QOS AND BANDWIDTH ARE ADEQUATE FOR THE PURPOSE INTENDED
AND THEIR NETWORKS AND TRANSMISSION FACILITIES ARE
ADEQUATELY SECURED AGAINST UNAUTHORIZED INTRUSION.
TOLL RESTRICTION
The Toll Restriction feature of the Iwatsu Enterprise-CS system is one method of
preventing fraud (i.e., the making of unauthorized toll calls) by users of the system.
The chance of fraud may be reduced but may not be eliminated. Only a complete
program which includes but may not be limited to inspection of telephone call
billing, use of call detail recorders, and other such devices, systematic monitoring of
all telephone call activity, and implementing corrective measures can minimize the
possibility of fraud. ICON Voice Networks and/or its Third Party manufacturers /
suppliers hereby disclaim any express or implied warranty that its equipment is
technically immune from or prevents unlawful and/or unauthorized utilization that
may result in unauthorized toll calls. ICON Voice Networks hereby warns
Distributor that such is possible.
DISA
The Direct Inward System Access (DISA) feature, with the ability to allow outside
parties to connect to the internal services of Iwatsu Enterprise-CS, may provide a
means for fraudulent calls to occur. Only a complete program which includes, but
may not be limited to, inspection of telephone call billing, use of call detail recorders,
and other such monitoring devices, systematic monitoring of all telephone call
activity, frequently changing DISA authorization codes, and implementing corrective
measures can minimize the possibility of fraud. ICON Voice Networks and/or its
Third Party manufacturers/suppliers hereby disclaim any express or implied warranty
that its equipment is technically immune from or prevents unlawful and/or
unauthorized utilization that may result in unauthorized calls. ICON Voice Networks
hereby warns Distributor that such is possible.

Use of Call Recorder, Station Monitor, Station Coaching and Voice Mail
Record
In certain states it is illegal to intercept, listen to, and/or record telephone calls. In
certain states and under certain circumstances it is illegal to intercept for the purposes
of listening in and/or recording telephone calls. Because such activity is not illegal in
all jurisdictions and may be permitted in training and/or monitoring of personnel, this
telephone system can be programmed to permit interception, listening to, and/or
recording with or without warning to those on the line. Before utilizing the system
for such purposes, you are advised to confirm the laws of the jurisdiction in which
you utilize such features(s). ICON Voice Networks and/or its Third Party
manufacturers/suppliers disclaim any responsibility for improper or illegal use of the
Call Record, Station Monitor, Station Coaching, and VM Record Feature and
disclaim any obligations to render legal advice concerning this feature.
Support of Enhanced 911
In order to comply with regulations for support of Enhanced 911 service that may be
in effect in the local jurisdiction that the Iwatsu Enterprise-CS system is installed, the
Iwatsu Enterprise-CS provides for Enhanced E911 support by either using optional
third party equipment, or configuring the system to use assigned telephone numbers
(ANI) for defined areas, or a station or group of stations. The Distributor is hereby
warned to check local laws as to Enhanced 911 support requirements, and that the
configurations of the Iwatsu Enterprise-CS not contravene any such statutes, and to
properly warn the End User (Purchaser) of the Iwatsu Enterprise-CS of the possible
legal implication of the use of this feature.
Electrical Safety Advisory
It is recommended that an AC surge arrestor of the form and capacity suitable for the
model of Iwatsu Enterprise-CS purchased be installed in the AC outlet to which the
system is connected.
Music-On-Hold
In accordance with U.S. Copyright Law, a license may be required from the
American Society of Composers, Authors, and Publishers or other similar
organizations, if radio or TV broadcasts are transmitted through the music-on-hold
feature of the telecommunications system. ICON Voice Networks and/or its Third
Party manufacturers/suppliers hereby disclaim any liability arising out of unlawful
and/or unauthorized utilization use of the music-on-hold feature.
TASKE and TASKE Contact are registered trademarks of TASKE
Technology, Inc.
Dell and Optiplex are registered trademarks of Dell Computer Corporation.
RealSpeak is a trademark of ScanSoft, Inc.
Novell GroupWise is a registered trademark of Novell, Inc.
Lotus Notes is a registered trademark of IBM Corporation.

Microsoft, .NET, Windows operating system, Windows NT operating
system, Windows Server operating system, Windows Vista operating
system, Windows 7 operating system, Microsoft Outlook messaging client,
Internet Explorer internet browser, and Microsoft Excel spreadsheet
software are trademarks or registered trademarks of Microsoft Corporation.
ValCom is a registered trademark of ValCom.
The Bluetooth word mark and logo are registered trademarks and are owned
by the Bluetooth SIG, Inc.
Copyright 2011 ICON Voice Networks. All rights reserved.
Software Version 8.x Edition February 2011
Printed in the United States of America
13 12 11 11 10 09
All rights are reserved. No part of this manual or accompanying software may be
reproduced, in any form or any means, without the permission of ICON Voice
Networks.
This manual was written for systems with version 8.x software. In some cases,
available feature operations may differ from those listed in this manual, depending
on the hardware, software and programmed functions in your Iwatsu Enterprise-CS.
For more information contact your authorized Iwatsu distributor.
ICON Voice Networks has used its best effort to ensure that the information in this
manual was accurate at the time of printing. ICON Voice Networks makes no
warranty of any kind, expressed or implied, with regard to the contents of this
manual. This information is subject to change without notice.
ICONVoice Networks shall not be held responsible for any representation made
regarding this information by any individual.
Note: .The UL model name for the Iwatsu Enterprise-CS is ADIX-ECS.
Part Number: 108624

TABLE OF CONTENTS
SECTION 1 – IWATSU ENTERPRISE-CS GENERAL
DESCRIPTION.................................................................................... 1
FCC REGISTRATION AND REQUIREMENTS.............................. 3
IWATSU ENTERPRISE-CS COMPONENTS OVERVIEW.................................7
IWATSU ENTERPRISE-CS WITH THE IX-PWSE AND IX-PWSES POWER
SUPPLY CAPACITIES1....................................................................................11
IWATSU ENTERPRISE-CS WITH IWATSU ENTERPRISE-CS EXPANSION
HARDWARE CAPACITY1.................................................................................13
IWATSU ENTERPRISE-CS WITH ADIX APS EXPANSION HARDWARE
CAPACITY1.......................................................................................................15
KEY TELEPHONE LAMP INDICATIONS .......................................................17
STATION PORT REQUIREMENTS..................................................................17
TIME PARAMETERS........................................................................................17
SYSTEM PROGRAMMER.................................................................................18
BROWSER PROGRAMMER.............................................................................18
IWATSU ENTERPRISE-CS STATIONS........................................ 19
IP AND DIGITAL TELEPHONES AND OMEGATREK WIRELESS
TELEPHONES..................................................................................................19
IWATSU ICON SERIES IX-5930 IP TELEPHONE ..........................................19
IWATSU ICON SERIES IX-5910 IP TELEPHONE ..........................................20
IWATSU ICON SERIES IX-5900 IP TELEPHONE ..........................................21
IWATSU ICON SERIES IP SOFTPHONE........................................................21
IWATSU ICON SERIES IX-5810 DIGITAL TELEPHONE...............................22
IWATSU ICON SERIES IX-5800 DIGITAL TELEPHONE...............................23
IWATSU ENTERPRISE 18I PLATINUM SERIES IP TELEPHONE.................23
IWATSU ENTERPRISE 12I PLATINUM SERIES IP TELEPHONE
(DISCONTINUED) ...........................................................................................24
IX-12IPKTD-E EXECUTIVE MODEL IP TELEPHONE (DISCONTINUED) .25
IX-6IPKTD-E IP TELEPHONE (DISCONTINUED)........................................26
IX-12IPKTD-E2 IP TELEPHONE (DISCONTINUED)....................................27
IWATSU ENTERPRISE 18D PLATINUM SERIES DIGITAL KEY TELEPHONE
..........................................................................................................................27
IWATSU ENTERPRISE 12D PLATINUM SERIES DIGITAL KEY TELEPHONE
..........................................................................................................................28
IX-12KTD-3 EXECUTIVE DIGITAL KEY TELEPHONE WITH DISPLAY......28
WINDOWS MESSENGER CLIENT ..................................................................28
OMEGATREK PS6 PORTABLE STATION.......................................................29
DCKT970 DIGITAL WIRELESS KEY TELEPHONE .......................................29
OMEGATREK IX-BS5 BASE STATION............................................................29
ATTENDANT CONSOLE....................................................................................30
ATTENDANT POSITION....................................................................................31
IWATSU ICON SERIES IX-59DS......................................................................31

TABLE OF CONTENTS - ii
IWATSU ENTERPRISE PLATINUM SERIES DSS...........................................31
IX-DSS-3 ...........................................................................................................32
DIGITAL DOORPHONES ...................................................................................32
SINGLE LINE TELEPHONES.............................................................................32
OPTIONAL STATION EQUIPMENT............................................. 33
BLUTOOTH INTERFACE...................................................................................33
IX-58BTINF ......................................................................................................33
IX-59BTINF ......................................................................................................33
IX-59AC POWER ADAPTER..............................................................................34
IX-58EXTENDER LOOP LIMIT EXTENDER ...................................................34
IX-ELK8................................................................................................................34
IX-ELK9................................................................................................................34
IX-KTLCD-3 DISPLAY UNIT (IX-12KTD / S-3 ONLY)...................................34
NR-A-AUDIO AND NR-A-IPAUDIO ADAPTER ..............................................34
IX-12ELK-3 EXPANSION LINE KEY UNIT......................................................35
IX-LRAU (IX-12KTD / S-3 ONLY).....................................................................35
IX-BPCU (IX-12KTD / S-3 ONLY) .....................................................................35
IX-BPAD...............................................................................................................35
IX-SNHD...............................................................................................................35
IX-SHHD...............................................................................................................35
IX-SSHD (STANDARD HANDSET)...................................................................36
IX-AUTD ..............................................................................................................36
IX-PHSAD ............................................................................................................36
IX-STPD................................................................................................................36
IX-VTPD...............................................................................................................36
IX-ADPD...............................................................................................................36
IX-SREP................................................................................................................36
IX-SRPWS ............................................................................................................36
IX-HSHG...............................................................................................................37
POWER SUPPLY DESCRIPTION................................................ 37
IX-PWSE...............................................................................................................37
IX-PWSES.............................................................................................................37
IX-EXPWS............................................................................................................37
IX-DCDCM...........................................................................................................37
IX-RNGUM...........................................................................................................38
IX-BACBB............................................................................................................38
BATTERY BACK-UP ..........................................................................................38
COMMON CONTROL CARDS..................................................... 39
IX-CCU CENTRAL CONTROL UNIT................................................................39
IX-CCSU CENTRAL CONTROL SUB UNIT.....................................................39
IX-MBU MEDIA BRIDGE UNIT ........................................................................39
IX-EXPIFCM ECS EXPANSION CARD.............................................................40
IX-EXPIFE1 ECS EXPANSION CARD ..............................................................40
IX-EXPIFE2 ECS EXPANSION CARD ..............................................................40
IX-HWYA TDM HIGHWAY EXPANSION CARD............................................41

TABLE OF CONTENTS - iii
IX-HWYL TDM HIGHWAY EXPANSION CARD............................................41
STATION INTERFACE CARDS ................................................... 42
EIGHT-PORT IP STATION CARD.....................................................................42
(IX-8IPSUB / IX-8EIPSUB) ..............................................................................42
EIGHT-PORT DIGITAL STATION CARD.........................................................42
(IX-8PSUB-2)....................................................................................................42
(IX-8PSUB-1)....................................................................................................43
SIXTEEN-PORT DIGITAL STATION CARD....................................................43
(IX-16PSUB-2)..................................................................................................43
(IX-16PSUB).....................................................................................................44
OMEGATREK WIRELESS SYSTEM INTERFACE CARD...............................44
(IX-4CSUB-3)....................................................................................................44
ANALOG STATION CARD WITH CALLER ID................................................45
(IX-8SUBS-4 / IX-8ESUBS-4))..........................................................................45
EIGHT-PORT DIGITAL STATION/ FOUR-PORT CALLER ID TRUNK CARD45
(IX-408).............................................................................................................45
FOUR-PORT DIGITAL STATION/ FOUR-PORT ANALOG STATION CARD46
(IX-044).............................................................................................................46
OMEGA-VOICE VMI VOICE MAIL SYSTEM CARD......................................46
(IX-4EVMC)......................................................................................................46
(IX-4SEVMC)....................................................................................................47
VOICEMAIL ADAPTOR CARD.........................................................................47
(IX-VMAC)........................................................................................................47
TRUNK INTERFACE CARDS....................................................... 48
UNIVERSAL TRUNK CARD..............................................................................48
(IX-8UNTK).......................................................................................................48
GROUND START / LOOP START TRUNK INTERFACE CARD ....................48
(IX-8LGTK-2)....................................................................................................48
EIGHT-PORT DIGITAL STATION/ FOUR-PORT CALLER ID TRUNK CARD49
(IX-408).............................................................................................................49
FOUR-PORT DIGITAL STATION/ FOUR-PORT ANALOG STATION CARD49
(IX-044).............................................................................................................49
FOUR-PORT ANALOG CALLER ID TRUNK EXPANSION MODULE..........49
(IX-400-2)..........................................................................................................49
(IX-400).............................................................................................................49
IP NETWORKING CARD....................................................................................50
(IX-8IPNET / IX-8EIPNET) ..............................................................................50
E & M TIE LINE NETWORKING INTERFACE CARD....................................50
(IX-4EMTK) ......................................................................................................50
T1 TRUNK INTERFACE CARD.........................................................................50
(IX-DTI-T).........................................................................................................50
(IX-T1RCV).......................................................................................................51
(IX-8ERCV).......................................................................................................51
ISDN BRI INTERFACE CARD ...........................................................................51
(IX-4ICOTB) .....................................................................................................51
ISDN BRI INTERFACE EXPANSION CARD....................................................51

TABLE OF CONTENTS - iv
(IX-4EICOTB)...................................................................................................51
ISDN PRI INTERFACE CARD............................................................................51
(IX-DTI-P).........................................................................................................51
T1 CAMPUS NETWORKING INTERFACE CARD...........................................52
(IX-DTI-N WITH IX-VCOMP)..........................................................................52
SHARED RESOURCE CARDS.................................................... 52
APPLICATION SERVER.....................................................................................52
(IX-APPSRV).....................................................................................................52
CONFERENCE BRIDGE.....................................................................................53
(IX-CNFBOX-1)................................................................................................53
MESSAGE CARD ................................................................................................53
(IX-MSGU)........................................................................................................53
MESSAGE CARD CHANNEL EXPANSION MODULE ...................................53
(IX-EMCH)........................................................................................................53
CUSTOM MESSAGE CARD...............................................................................53
(IX-CMSG-1).....................................................................................................53
DIGITAL STATION PORT MODEM..................................................................54
(IX-PSUBMDM-E)............................................................................................54
SERIAL INTERFACE CARD ..............................................................................54
(IX-SCIF) ..............................................................................................................54
ADVANCED SERIAL INTERFACE CARD.......................................................54
(IX-HCIF)..........................................................................................................54
MISCELLANEOUS INTERFACE CARD...........................................................55
(IX-MISC)..........................................................................................................55
MISCELLANEOUS/SERIAL INTERFACE CARD ............................................56
(IX-EDVIF) .......................................................................................................56
FOUR CONFERENCE CIRCUIT CARD.............................................................56
(IX-4ETRAN).....................................................................................................56
VOICE MAIL BACKUP CARD...........................................................................57
(IX-VMBAK)......................................................................................................57
SECTION 2 – IWATSU ENTERPRISE-CS FEATURES.................. 59
IWATSU ENTERPRISE-CS FEATURES...................................... 61
911 SUPPORT.......................................................................................................61
ALL RING HUNT GROUP NAME DISPLAY ON INTERCOM CALL ............61
AUTO-DISCOVERY MODE ...............................................................................61
AUTOMATIC ANSWER .....................................................................................61
AUTOMATIC NIGHT ANSWER........................................................................62
ANI ALPHANUMERIC ID ..................................................................................62
AUTOMATIC NUMBER IDENTIFICATION (ANI) TRUNKS .........................62
AUTOMATIC OUTSIDE LINE RELEASE.........................................................62
BACKGROUND MUSIC......................................................................................62
BLUETOOTH.......................................................................................................63
CALL FORWARDING.........................................................................................63
CALL HAND-OFF WITH MOBILITY KEY.......................................................64
CALL LOG ...........................................................................................................64

TABLE OF CONTENTS - v
CALL RECORDING ............................................................................................64
CALLER ID ALPHANUMERIC ID.....................................................................65
CALLER ID / ANI NUMBER STORAGE...........................................................65
CALLER ID ON HOLD / PARK – ENABLE / DISABLE...................................65
CALLER ID PASS THROUGH ON TOL TRANSFER TO EXTERNAL
NUMBER..........................................................................................................66
CALLER ID TRUNKS .........................................................................................66
CCSU SERIAL NUMBER / ECS SOFTWARE VERSION DISPLAY................66
DELAYED RINGING...........................................................................................67
DIRECTORY........................................................................................................67
DYNAMIC HOST CONFIGURATION PROTOCOL (DHCP) CONTROLLER 67
DNIS ALPHANUMERIC ID................................................................................67
DIALED NUMBER IDENTIFICATION SERVICE (DNIS) TRUNKS...............67
DID ALPHANUMERIC ID ..................................................................................67
DID NUMBER EXTERNAL CALL FORWARD................................................68
DIRECT INWARD DIAL (DID) TRUNKS..........................................................68
DIRECT INWARD LINE .....................................................................................68
DIRECT INWARD LINE - HUNT GROUP.........................................................68
DISA......................................................................................................................68
E-RESPONSE HELP CALL.................................................................................69
EXTERNAL PAGING..........................................................................................69
FLEXIBLE NUMBERING ...................................................................................69
FLEXIBLE RINGING ..........................................................................................69
INTERCOM (ICM)...............................................................................................69
INTERCOM GROUP CALL.................................................................................69
INTERNAL PAGING...........................................................................................69
ISDN LINES .........................................................................................................70
ISDN PRI FEATURES..........................................................................................70
CALL-BY-CALL SERVICE SELECTION..........................................................70
ISDN CALLING NUMBER IDENTIFICATION SERVICE (I-CNIS).................70
FRACTIONAL DS1...........................................................................................71
LOUD BELL INTERFACE ..................................................................................71
HUNT GROUPS (TERMINAL, ALL RING AND DISTRIBUTED)...................71
MALICIOUS CALL IDENTIFICATION (MCID) KEY......................................71
MUSIC ON HOLD................................................................................................71
NETWORKING – IP CAMPUS NETWORKING................................................72
NETWORKING – IP NETWORKING.................................................................72
NETWORKING - T1 CAMPUS NETWORKING ...............................................73
NETWORKING – T1 AND E&M TIE LINES.....................................................73
OMEGA-VOICE VMI MENU INTEGRATION..................................................74
OPTIMIZED ROUTING.......................................................................................74
PERSONAL RING TONES..................................................................................74
POWER FAILURE BACKUP MEMORY............................................................74
POWER FAILURE BACKUP SYSTEM..............................................................74
QUICK FORWARDING USING THE HOLD/QUICK FORWARD KEY..........75
REMOTE PROGRAMMING/DIAGNOSTICS....................................................75
SMDR....................................................................................................................75
SELF-LABELING KEYS.....................................................................................76
SIMPLE NETWORK MANAGEMENT PROTOCOL (SNMP) ..........................76

TABLE OF CONTENTS - vi
SPEECH DIALING...............................................................................................76
SIP TRUNK SUPPORT ........................................................................................76
STATION COACHING........................................................................................79
SYSTEM ALARM................................................................................................79
SYSTEM ANNOUNCEMENTS...........................................................................79
SYSTEM CLOCK.................................................................................................79
SYSTEM SPEED DIAL........................................................................................79
TEXT MESSAGING.............................................................................................80
TEXT WEB...........................................................................................................80
TICKER FIELD DISPLAY...................................................................................81
TOLL RESTRICTION..........................................................................................81
TONE PULSE DIALING......................................................................................81
TRANSFER OFF-PREMISE ................................................................................81
TRANSFER TO GUEST MAILBOX...................................................................81
TRUNK INTERFACES ........................................................................................82
UNIFORM CALL DISTRIBUTION (UCD).........................................................82
USER OPTIONS (STATION PROGRAMMING)................................................83
VOICE MAIL/AUTOMATED ATTENDANT INTEGRATION.........................83
SECTION 3 – IP TELEPHONE USER GUIDE ................................ 85
IP TELEPHONES.......................................................................... 87
IWATSU ICON SERIES IP SOFTPHONE ..........................................................87
IWATSU ICON SERIES IX-5930 IP TELEPHONE............................................89
IWATSU ICON SERIES IX-5910 IP TELEPHONE............................................90
IWATSU ICON SERIES IX-5900 IP TELEPHONE............................................91
IWATSU ICON SERIES IP KEY TELEPHONE FEATURES ............................92
SELF-LABELING DISPLAY...............................................................................94
BLUETOOTH OPERATING CONDITIONS.....................................................97
BLUETOOTH ENVIRONMENTAL CONDITIONS...........................................97
IWATSU ICON SERIES IP TELEPHONE DISPLAY MENU FEATURE
OPERATION ..................................................................................................102
IWATSU ENTERPRISE 18I PLATINUM SERIES IP TELEPHONE...............111
IWATSU ENTERPRISE 12I PLATINUM SERIES IP TELEPHONE
(DISCONTINUED).........................................................................................112
PLATINUM SERIES IP TELEPHONE FEATURES.........................................114
PLATINUM SERIES MENU KEYS ..................................................................117
PLATINUM SERIES FEATURE OPERATION................................................118
IX-12IPKTD-E IP TELEPHONE........................................................................119
IX-6IPKTD-E IP TELEPHONE (DISCONTINUED).........................................120
IX-12IPKTD-E2 IP TELEPHONES (DISCONTINUED)...................................121
POWER OVER ETHERNET (POE)...................................................................122
IX-12IPKTD-E/E2 IP TELEPHONE FEATURES.............................................123
DISPLAY MENU................................................................................................125
ABSENCE MESSAGE .......................................................................................126
SET RETURN TIME ..........................................................................................126
SET RETURN DATE .........................................................................................127
SET MEETING TIME ........................................................................................127