Nortel Nortel IP Phone 1120E Instruction Manual

SIP Firmware Release 1.1 for IP
Phone 1120E Administration
NN43112-300
.

Document status: Standard
Document version: 02.03
Document date: 27 May 2008
Copyright © 2008, Nortel Networks
All Rights Reserved.
LEGAL NOTICE
While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed
to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY
KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject
to change without notice.
Sourced in Canada
Nortel, the Nortel Logo, the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.
All other trademarks are the property of their respective owners.

3
Contents
New in this release 7
Other changes 7
Revision history 7
How to Get Help 9
Getting Help from the Nortel Web site 9
Getting Help over the telephone from a Nortel Solutions Center 9
Getting Help from a specialist using an Express Routing Code 10
Getting Help through a Nortel distributor or reseller 10
Introduction to this guide 11
Subject 11
Intended audience 11
Acronyms 11
Related publications 13
Overview 15
Introduction 15
SIP overview 15
IP Phone 1120E with SIP Firmware 15
Related documentation 16
Installation overview 17
Supported SIP proxy servers 20
Before installation 21
Introduction 21
Preinstallation 21
Configure the provisioning server 25
How provisioning works 25
Download the SIP Firmware to the provisioning server 26
Create the SIP provisioning file on the provisioning server 26
Create the Device Configuration file on the provisioning server 31
Device configuration commands 34
Create the Dialing Plan file on the provisioning server 50
Dialing function description 52
Downloadable WAV files 56
SIP Firmware Release 1.1 for IP Phone 1120E Administration
NN43112-300 02.03 Standard
27 May 2008
Copyright © 2008, Nortel Networks
.

4Contents
Configure the DHCP server 57
Partial DHCP mode 57
Full DHCP mode 58
Configure the DHCP server to support Full DHCP mode 59
DHCP VLAN Auto Discovery 61
Physically install the IP Phone 1120E 63
Upgrade and convert the IP Phone 1120E firmware 67
Introduction 67
Upgrade the SIP Firmware on the IP Phone 1120E 67
Download the SIP Firmware to the provisioning server 67
Modify the SIP provisioning file 68
Upgrade to the Minimum UNIStim Firmware 69
Identify the current version of UNIStim Firmware 69
Upgrade UNIStim Firmware to the minimum required UNIStim Firmware 72
Convert UNIStim Firmware to SIP Firmware on the IP Phone 1120E 75
Voice Quality Monitoring 79
Feature overview 79
VQMon set-up 79
Server set-up 79
How VQMon works 80
Device Settings on the IP Phone 1120E with SIP Firmware 81
Introduction 81
802.1x (EAP) Port-based network access control 82
Authorization 83
Device ID 83
Password 83
DHCP 83
NO DHCP mode 83
SET IP 84
Net Mask 84
Gateway 84
DNS IP 84
Voice VLAN 84
VLAN Filter 85
Disable PC Port 85
Data VLAN 86
PC-Port Untag all 86
Duplex 87
Ignore GARP 87
Provisioning 87
PVQMon IP 88
SIP Firmware Release 1.1 for IP Phone 1120E Administration
NN43112-300 02.03 Standard
27 May 2008
Copyright © 2008, Nortel Networks
.

Contents 5
NAT Traversal 88
Configure the device settings 89
Multiple Appearance Directory Number (Single Call
Arrangement) 97
Vertical services 97
Privacy 98
Feature dependencies and restrictions 98
Emergency 911 - Operator control of disconnect 99
Overview 99
Location information 99
Dialing plan configuration 100
Characteristics of E911 calls 100
IP Phone 1120E restrictions 101
Service package restrictions 101
Distinctive Ringing feature 101
NAT firewall traversal 103
Three-port switch and VLAN functionality 105
System overview 105
SIP messages supported by the IP Phone 1120E 109
SIP methods 109
SIP responses 110
1xx Response--Information Responses 110
2xx Response--Successful responses 111
3xx Response--Redirection responses 111
4xx Response--Request failure responses 112
5xx Response--Server failure responses 114
6xx Response--Global responses 115
Default error handling 115
SIP header fields 115
Session description protocol usage 118
SDP and Call Hold 119
Transport layer protocols 119
SIP security authentication 119
SIP DTMF Digit transport 120
Supported subscriptions 120
Supported instant messaging 120
Maintenance and troubleshooting 123
Convert SIP Firmware to UNIStim Firmware 123
IP Phone 1120E diagnostics 124
Index 127
SIP Firmware Release 1.1 for IP Phone 1120E Administration
NN43112-300 02.03 Standard
27 May 2008
Copyright © 2008, Nortel Networks
.

6Contents
SIP Firmware Release 1.1 for IP Phone 1120E Administration
NN43112-300 02.03 Standard
27 May 2008
Copyright © 2008, Nortel Networks
.

7
New in this release
Other changes
For a detailed history of past releases of this document, see "Revision
history" (page 7).
Revision history
May 2008
Standard 02.03. This document is up-issued to reflect changes in technical
content.
November 2007
Standard 02.02. This document is up-issued to reflect changes in the
technical information in response to change requests. A note was added
stating that NAT_SIGNALLING is required for networks that use STUN
or SIP_PING for NAT traversal. The commands FORCE_OCT_END
and OCT_END were changed to FORCE_OCT_ENDDIAL and
DISABLE_OCT_ENDDIAL respectively. A change was also made to ensure
that the value of 802.1P_MEDIA parameter in the QoS and ToS commands
must be set to -1 to be able to have a voice path.
July 2007
Standard 02.01. This document is up-issued to support SIP Firmware for IP
Phone 1120E Maintenance Release 1.1.
March 2007
Standard 01.02. This document is up-issued to incorporate an addition to
the Maintenance and Troubleshooting section.
January 2007
Standard 01.01. This is a new document created to support the IP Phone
1120E with SIP Firmware.
SIP Firmware Release 1.1 for IP Phone 1120E Administration
NN43112-300 02.03 Standard
27 May 2008
Copyright © 2008, Nortel Networks
.

8New in this release
SIP Firmware Release 1.1 for IP Phone 1120E Administration
NN43112-300 02.03 Standard
27 May 2008
Copyright © 2008, Nortel Networks
.

9
How to Get Help
This section explains how to get help for Nortel products and services.
Getting Help from the Nortel Web site
The best way to technical support for Nortel products is from the Nortel
Technical support Web site:
www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. More specifically, the site
enables you to:
•download software, documentation, and product bulletins
•search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
•sign up for automatic notification of new software and documentation
for Nortel equipment
•open and manage technical support cases
Getting Help over the telephone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical Support
Web site, and have a Nortel support contract, you can also get help over the
telephone from a Nortel Solutions Center.
In North America, call 1-800-4Nortel (1-800-466-7835).
Outside North America, go to the following Web site to obtain the telephone
number for your region:
www.nortel.com/callus
SIP Firmware Release 1.1 for IP Phone 1120E Administration
NN43112-300 02.03 Standard
27 May 2008
Copyright © 2008, Nortel Networks
.

10 How to Get Help
Getting Help from a specialist using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an Express
Routing Code (ERC) to quickly route your call to a specialist in your Nortel
product or service. To locate the ERC for your product or service, go to
www.nortel.com/erc
Getting Help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor
or reseller, contact the technical support staff for that distributor or reseller.
SIP Firmware Release 1.1 for IP Phone 1120E Administration
NN43112-300 02.03 Standard
27 May 2008
Copyright © 2008, Nortel Networks
.

11
Introduction to this guide
Subject SIP Firmware Release 1.1 for IP Phone 1120E Administration
(NN43112-300) describes how to install, configure, and provision the IP
Phone 1120E for use on a SIP network.
Intended audience
This administration guide is intended for system administrators of the
Nortel IP Phone 1120E with a basic understanding of SIP. This guide is not
intended for end users of the IP Phone 1120E. Many of the tasks outlined in
the guide influence the function of the IP Phone 1120E on the network and
require an understanding of telephony and IP networking.
Acronyms This guide uses the following acronyms:
Table 1
Acronyms used
AAA Authentication, Authorization, and Accounting
ALG Application Layer Gateway
DHCP Dynamic Host Configuration Protocol
DNS Domain Name System
DRegex Digit Regular Expression
DSCP Differentiated Services Code Point
EAP Extensible Authentication Protocol
ERE Extended Regular Expressions
FQDN Fully Qualified Domain Name
FTP File Transfer Protocol
GARP Gratuitous Address Resolution Protocol
GUI Graphical User Interface
HTTP Hyper Text Transfer Protocol
SIP Firmware Release 1.1 for IP Phone 1120E Administration
NN43112-300 02.03 Standard
27 May 2008
Copyright © 2008, Nortel Networks
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12 Introduction to this guide
IETF Internet Engineering Task Force
ISDN Integrated Services Digital Network
IM Instant Message
IP Internet Protocol
IPCM Internet Protocol Client Manager
ITU-T Telecommunications Standardization sector of the International
Telecommunications Union
LAN Local Area Network
MAC Media Access Control
MADN Multiple Appearance Directory Number
MAS Media Application Server
NAT Network Address Translator
NetConfig Configuration screens available after an IP Phone resets
NDU Network Diagnostic Utility
PDT Problem Determination Tool
PEC Product Engineering Code
POE Power Over Ethernet
POSIX Portable Operating System Interface
PRACK Provisional Acknowledgement
PSTN Public Switched Telephone Network
PVQMon Proactive Voice Quality Monitoring
QoS Quality of Service
RADIUS Remote Authentication Dial In User Service
RTCP Real-time Control Protocol
RTCP XR RTP Control Protocol Extended Reports
RTP Real-time Transfer Protocol
SCA Single Call Arrangement
SDP Session Description Protocol
SIMPLE SIP for Instant Messaging and Presence Leveraging Extensions
SIP Session Initiation Protocol
SMTP Simple Mail Transfer Protocol
STUN Simple Traversal of UDP through NAT devices
TFTP Trivial File Transport Protocol
TPS Terminal Proxy Server
TTL Time-to-live
SIP Firmware Release 1.1 for IP Phone 1120E Administration
NN43112-300 02.03 Standard
27 May 2008
Copyright © 2008, Nortel Networks
.

Related publications 13
UDP User Datagram Protocol
UFTP UNIStim File Transfer Protocol
UNIStim Unified Network IP Stimulus Protocol
VoIP Voice over IP
VLAN ID Virtual Local Area Network Identification
VLAN IP Virtual Local Area Network Internet Protocol
VQMon Voice Quality Monitoring
Related publications
Other publications related to the SIP Firmware Release 1.1 for IP Phone
1120E Administration are:
•SIP Firmware Release 1.1 for IP Phone 1120E Quick Reference Card
(NN43112-105)
•SIP Firmware Release 1.1 for IP Phone 1120E User Guide
(NN43112-104)
•Nortel IP Phone 1100 Series Product bulletins on www.nortel.com/sup-
port
SIP Firmware Release 1.1 for IP Phone 1120E Administration
NN43112-300 02.03 Standard
27 May 2008
Copyright © 2008, Nortel Networks
.

14 Introduction to this guide
SIP Firmware Release 1.1 for IP Phone 1120E Administration
NN43112-300 02.03 Standard
27 May 2008
Copyright © 2008, Nortel Networks
.

15
Overview
IntroductionThis chapter describes the hardware and firmware features of the Nortel IP
Phone 1120E and provides a brief overview of Session Initiation Protocol
(SIP).
SIP overview
Session Initiation Protocol (SIP) is a signaling protocol used for establishing
multimedia sessions in an Internet Protocol (IP) network.
SIP is a text-based protocol similar to HTTP and SMTP. With the introduction
of SIP to IP Phones, telephony integrates easily with other Internet services.
SIP allows the convergence of voice and multimedia.
IP Phone 1120E with SIP Firmware
The IP Phone 1120E connects to an IP network using an Ethernet
connection. All voice and signaling information is converted into IP packets
and sent across the network.
The IP Phone 1120E can be ordered with UNIStim Firmware installed or
with SIP Firmware installed. UNIStim Firmware and SIP Firmware use the
same hardware, but the model number of an IP Phone 1120E with UNIStim
Firmware is different from the model number of an IP Phone 1120E with
SIP Firmware.
If you have an IP Phone 1120E with UNIStim Firmware, you can convert the
firmware to SIP Firmware. The most recent version of SIP Firmware can be
obtained from Nortel and installed on the IP Phone 1120E.
This guide explains how to:
•configure the provisioning server and the DHCP server. Note: The
provisioning server is where the firmware and the configuration files for
the IP Phone 1120E reside. This is not the IP Client Manager (IPCM) of
the call server.
•convert an IP Phone 1120E with UNIStim Firmware to an IP Phone
1120E with SIP Firmware
SIP Firmware Release 1.1 for IP Phone 1120E Administration
NN43112-300 02.03 Standard
27 May 2008
Copyright © 2008, Nortel Networks
.

16 Overview
•provision the Device Settings parameters on the IP Phone 1120E with
SIP Firmware
Note: Converting the firmware on an IP Phone 1120E from UNIStim
Firmware to SIP Firmware overwrites the UNIStim Firmware. The IP Phone
1120E cannot operate in both modes simultaneously. A switch from UNIStim
to SIP Firmware or SIP to UNIStim Firmware requires a firmware reload.
The following figure shows the main components of the IP Phone 1120E
with SIP Firmware.
Figure 1
IP Phone 1120E with SIP Firmware
Related documentation
The SIP Firmware Release 1.1 for IP Phone 1120E User Guide
(NN43112-104) tells the end user how to use the IP Phone 1120E, including
how to:
•use the Context-sensitive soft keys and Navigation key cluster
•enter text
•use the address book
SIP Firmware Release 1.1 for IP Phone 1120E Administration
NN43112-300 02.03 Standard
27 May 2008
Copyright © 2008, Nortel Networks
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Introduction 17
•access and use the call inbox and call outbox
•configure and use instant messaging
•receive, identify, answer, redirect, decline, or ignore an incoming call
•operate hold, three-way calling, call transfer, and call park
•use other features such as speed dial, call forward, do not disturb, and
setting up conference calls
Note: All features are not available with all call servers.
The IP Phone 1120E Getting Started Card included in the box with the IP
Phone 1120E also contains useful information and explains how to:
•connect the AC power adapter
•control the volume when answering a call
•make a call using the handset
•make a call with the headset or using handsfree
•use hold and mute
•set the contrast
•set the language
Installation overview
To install the IP Phone 1120E with SIP Firmware, three basic steps are
required.
Procedure 1
Installation overview
Step Action
1Configure the provisioning server and, optionally, the DHCP server.
The function of the provisioning server is to provide configuration
options to every IP Phone 1120E throughout the network. The DHCP
server can be configured to provide basic network-configuration data
or a more comprehensive set of network-configuration data for the
IP Phone 1120E with SIP Firmware.
2Load SIP Firmware on the IP Phone 1120E.
3Configure the initial network-configuration parameters on the IP
Phone 1120E with SIP Firmware.
—End—
SIP Firmware Release 1.1 for IP Phone 1120E Administration
NN43112-300 02.03 Standard
27 May 2008
Copyright © 2008, Nortel Networks
.

18 Overview
Figure 2
Installation of IP Phone 1120E with SIP Firmware, page 1 of 2
SIP Firmware Release 1.1 for IP Phone 1120E Administration
NN43112-300 02.03 Standard
27 May 2008
Copyright © 2008, Nortel Networks
.

Introduction 19
Figure 3
Installation of IP Phone 1120E with SIP Firmware, page 2 of 2
SIP Firmware Release 1.1 for IP Phone 1120E Administration
NN43112-300 02.03 Standard
27 May 2008
Copyright © 2008, Nortel Networks
.

20 Overview
Supported SIP proxy servers
Call server Call server release Minimum SIP Firmware on
the IP Phone 1120E
MCS 5100 3.5 1.0
MCS 5100 4.0 1.0
MCS 5100 with
CS 1000 3.5
4.5 1.0
MCS 5100 with
CS 1000 3.5
5.0 1.1
MCS 5100 with
CS 1000 4.0
5.0 1.1
CS 1500 1.0 1.1
CS 2000 SN09U 1.1
CS 2000 SN10 1.1
CS 2100 SE09.1 1.1
CS 2100 SE10 1.1
BroadSoft 14.0 1.1
SIP Firmware Release 1.1 for IP Phone 1120E Administration
NN43112-300 02.03 Standard
27 May 2008
Copyright © 2008, Nortel Networks
.