Crexendo CX350 User manual

Hardware'Overview'
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LEDs''
1.'Power'Indicator:'Steady!green!when!power!is!on,!blinking!green!when!a!call!is!ringing.'
2.'Line'Keys'
Steady'green:'During!a!conversation,!or!after!handset!is!picked!up!prior!to!making!a!call.'
Blinking'red:'A!call!is!ringing.'
Off:!Line!is!Idle!(not!in!use).!
Place'a'call' '
Three!ways!to!make!a!call:!
1)' ' Handset:' Pick!up!the!handset;!enter!the! number,! and!then!press!the! Send!softkey! or!
press! .'
2)' ' Speaker:! Press! !or! the! line! keys;! enter! the! number,! and! then! press! the! Send!
softkey!or!press! .!
3)' ' Headset:!Press!;!enter!the!number,!and!then!press!the!Send!softkey!or!press!.! !
Note:'You'can'also'use'Contacts'or'Call'log'to'dial'the'number'you'want.'
Place'the'call'using'one'of'the'three'ways'mentioned'above.'
End'a'call'
To!end!a!call!in!three!different!modes:!
1) Handset:!Hang!up!the!handset!or!press!the!Cancel!softkey.!
2) Speaker:'Press!,!or!press!the!Cancel'softkey!
3) Headset:!Press!the!Cancel!softkey.!
Answer'a'call'
1)' ' Handset:!Pick!up!the!handset;!
2)' ' Speaker:!Press!;' '
3)' ' Headset:'Press! .'
Note:'You'can'also'reject'the'call'using'Reject'soft'key.'
'
Redial'
Press! !to!redial!the!last!call!that!was!dialed.!
!
Hold!!
Press! !or!press!the!Hold!softkey!during!a!call!to!place!the!caller!on!hold.! !
Press! or!Resume'softkey!or!blinking!line!key!to!resume!the!call.!
!
Call'Transfer'
Blind'Transfer'
a.!Press! !or!Transfer!softkey!during!a!call.!The!caller!will!be!placed!on!hold.!
b.!Enter!the!number!that!the!call!is!to!be!transferred!to.! !
c.!Press! !or!the!Transfer!softkey!to!complete!the!transfer.!
Attended'Transfer'
a.!Press! !or!Transfer!softkey!during!a!call.!The!caller!will!be!placed!on!hold.!
b.!Enter!the!number!the!call!is!to!be!transferred!to,!and!press!the!Send!softkey!or! .!
c.!When!the!person!answers,!make!the!introduction,!then!press! !or!Transfer!softkey.!
Transferring'a'call'directly'to'another'extension’s'voice'mailbox' '
a.!Press! !or!Transfer!softkey!during!a!call.!The!caller!will!be!placed!on!hold.!
b.!Enter!*10!plus!the!extension!of!the!voice!mailbox!the!call!is!to!be!transferred!to.! !
c.!Press! !or!the!Transfer!softkey!to!complete!the!transfer.!
!
Call'Conference'
a. Dial!the!first!party.!When!they!answer,!press! !or!Conference!softkey.!
b. Dial!the!second!party.!After!they!answer,!press! !or!Conference!softkey!again.!All!
parties!will!now!be!connected.!
c. To!add!more!parties!(up!to!4),!repeat!step!b.!
!
Call'Mute'
Press'!to!mute!the!microphone!during!a!call.!
Press! !again!to!un-mute!the!conversation.'

Checking'Voicemail'
From'your'phone'
a. Lift!the!handset!and!press!the!Message'button.!
b. Follow!the!voice!prompts!to!enter!your!Password!(PIN)!
OR'
a. Lift!the!handset!and!dial!your!Company’s!VM!Extension!
b. Enter!Password!(PIN)!
Using'Crexendo'Web'Portal'
a. Log!into!your!Crexendo!Web!Portal!
b. Double-click!the!message!to!play!through!your!PC’s!speakers.!
Using'PSTN!
a. Dial! the! 10-digit! number! assigned! to! your! phone! and! wait! for! your! voicemail!
greeting.! !
b. Press!*!on!hearing!the!greeting!and!enter!your!password!(PIN)!when!prompted.!
!
Assembly'
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Note:!Internet!port!is!colored!yellow.!Handset!port!is!colored!gray.!
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Support'Contact'
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• Contact!your!company’s!phone!system!administrator!for!first-tier!answers!and !
troubleshooting!
• The!Crexendo!Cloud!Communications!Professional!Support ! Team!is!ready!to!help.!To!
contact!support,!send!an!e-mail!to![e-mail]!or!call!855.211.2255!
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Quick'Reference'
For'
CX350'
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Enterprise'IP'Phone