CSI Twin Series User manual

Twin Series Softener Manual
with
Installation / Operation Manual

2
Softener Specications...................................................................... Page 3
Softener Installation......................................................................... Page 5
Programming the Control Valve.................................................. Page 9
Control Start-Up Procedures....................................................... Page 10
Master Programming....................................................................... Page 12
Utilizing Bluetooth........................................................................... Page 12
Control Valve Powerhead Assy. ................................................ Page 16
Valve Body Assembly ................................................................... Page 17
Bypass Assembly ........................................................................... Page 19
Troubleshooting............................................................................... Page 20
Error Codes....................................................................................... Page 22
Warranty Information.................................................................... Page 24
FCC Compliance Statement:
http://www.chandlersystemsinc.com/files/FCC_Compliance_Statement.pdf
Industry Canada Compliance Statement:
http://www.chandlersystemsinc.com/files/Industry_Canada_Compliance_Statement.pdf
One or more features of this product are covered by U.S. patents, visit http://www.watersoftinc.com/patents.php
for more information.
www.csiwater.com
Online at
Register Your Product

3
WARNING
Lubricants
Do NOT use Vaseline, oils, hydrocarbon lubricants or spray silicone anywhere! Petroleum base lubricants will cause
swelling of o-rings and seals. The use of other lubricants may attack plastic Noryl®. It is recommended that Dow
Corning® silicone grease be used as a lubricant for all control valves. Dow Corning® 7 Release Compound is used in
the manufacture of Chandler Systems control valves. (Part # LT-150)
Sealants
Pipe dope and liquid thread sealers may contain a carrier that attacks some plastic materials. It is recommended that
Teon® tape be used to seal plastic Noryl® threaded ttings.
Softener Specications
General Specications SD48-TW SD64TW SD96-TW SD128-TW
Grains Capacity Per Tank- Regeneration / Lbs Salt
Used*
20,000 / 7.5 27,000 / 9 40,000 / 15 54,000 / 18
Maximum Raw Water Hardness (grains) 50 75 100 100
Maximum Clear Iron / Manganese 3 5 55
Exchange Resin (cu ft per tank)
.75 1.0 1.5 2.0
Mineral Tank Size 8 x 44 9 x 48 10 x 54 12 x 52
Brine Tank (polyethylene w grid & safety) 16 x33 16 x 33 16 x 33 18 x 40
Service Flow Rate** (gpm) 8.0 10.0 11.0 12.0
Backwash Flow Rate (gpm) 1.5 2.0 2.4 3.5
Gallons Used / Regeneration 79 90 101140
Space Required (D x W x H) 16x26x 53 16x27x 56 16x28x62 18x30x60
Approximate Shipping Weight (lbs) 88 100 133 164

4
PLEASE NOTE THESE SPECIFICATIONS BEFORE PROCEEDING
OPERATING PRESSURE RANGE : 20 - 125 PSI
OPERATING TEMPERATURE RANGE : 33º F - 120º F
INLET / OUTLET PIPE SIZE : 1” MNPT
PLEASE COMPLY WITH ALL APPLICABLE PLUMBING CODES
PROTECT THE SOFTENER AND PIPING FROM FREEZING TEMPERATURES
Please read the entire Owner’s Manual and Instruction before installation.
This Owner’s Manual must stay with the unit.
-How A Water Softener Works-
Water hardness is derived from Calcium and Magnesium minerals that have been dissolved into the water under
the earth’s surface. These minerals are found in limestone deposits and are the source of hard water. The amount of
hardness in a given water supply is dependent upon the quantity of Calcium and Magnesium present and the length
of time water has been in contact with them. This can vary dramatically from well-to-well and, for this reason, a wa-
ter analysis is imperative in order to determine the proper treatment method. The degree of hardness increases as
the concentration of Calcium and Magnesium “ions” increase and is measured in Grains Per Gallon (gpg).
The problem of hard water in the home / business comes to light in many facets of daily use. Water spots and scum
left behind on bathtubs, xtures and showers; wear and tear on appliances; calcium build-up in hot water heaters
and piping; and, greater amounts of soap and detergents being used are just a few examples.
The modern water softener is designed to reduce hardness ions and their unpleasant side effects. Special resin beads
in the softener mineral tank are used to change hard water into soft water. The surfaces of these beads are covered
with sodium ions. As hard water enters the mineral tank and comes into contact with the resin, an exchange of ions
takes place as dissolved Calcium and Magnesium ions cling to the resin surface and sodium ions are released in their
place, thus softening the water. This process is called Ion Exchange. Over time, the sodium ions used for the ex-
change process become depleted and must be replenished.
The water softener provides a Regeneration process whereby brine solution enters the mineral tank, driving-off the
collected hardness ions and replenishes the surface of the resin beads with more sodium ions. This process is auto-
matically initiated by the control valve on the mineral tank. The regeneration process has ve basic cycles as follows:
1. Backwash - The control valve directs the water ow in a reverse direction through the mineral tank,
separating the resin beads and ushing any accumulated particles to a waste drain.
2. Brine & Rinse - In the rst part of this cycle, the control valve directs brine solution downward through
the mineral tank, driving-off collected hardness ions and replenishing the resin beads with sodium ions.
The second part of the cycle rinses hardness ions and excess brine from the mineral tank to the waste
drain.
3. Second Back Wash (Optional)
4. Rapid Rinse - The control valve directs the water ow downward, settling and recompacting the resin
bed.
5. Brine Rell - The control valve directs fresh water into the salt compartment to create new brine solu-
tion for the next scheduled regeneration.
6. Service - This is the normal “operating” cycle where hard water enters the mineral tank, comes into con
tact with the resin beads and exchanges hardness ions for sodium ions - the water then becomes “soft”
and ready for use.
Softener Specications

5
-Pre-Installation Check List-
A water test should always be performed in order to determine total water hardness (in gpg) and total dissolved
iron (in parts per million - ppm). This is critical for proper equipment selection, sizing and for determining the pro-
gram for regeneration frequency. If heavy concentrations of iron (above 5 ppm), iron coloration, iron bacteria or
sediment are present, ltration prior to the softener will most generally be required. Certain states may require a
licensed plumber for installation.
Note: Flexible water supply connectors and exible drain line tubing may not be allowed in you locale. Please check
with local plumbing code ofcials prior to installation.
Installation Requirements
• A level oor position ahead of piping into water heater.
• Unit must be installed at least 10’ ahead of the inlet to a water heater to prevent damage due to back-up of hot
water.
• DO NOT install the unit in an area of direct sunlight or where freezing temperatures may occur!
(See Installation Diagras for proper placement and plumbing connections.)
-Major System Components-
1. Brine Tank - This tank holds the salt that is added to the softener. This salt is dissolved with water to form a brine
solution used in the softener regeneration process.
2. Resin Tank - These tanks contain the ion exchange resin media. Water ows through the resin tank under pressure
to come into contact with the resin for water softening.
3. Control Valve - The valve directs water through the resin tank for water softening and controls the ow of water /
brine for the regeneration process.
Installation
CITY WATER
INLET
WELL
INLET
RELIEF VALVE
MUST BE
INSTALLED
PRESSURE
TANK
WATER
METER
FILTER
(If req.)
SOFTENER
BRINE TANK
WATER
HEATER
PRESSURE RELIEF VALVE
(To drain)
PUMP
HARD WATER
TO OUTSIDE FAUCETS
HOT SOFT WATER
COLD SOFT WATER
SERVICE
TWO TANK SETUP
(Incoming Water from Left-Side)
GROUNDED & UNSWITCHED
115- VOLT OUTLET
DRAIN LINES
REQUIRED
4" AIR GAP
SOFTENER
DRAIN LINES
Note: A tank in “Standby” has completed the regeneration process and is ready for service. When the current “In
Service” tank in service is depleted the valve will shuttle to make the “Standby” tank now the “In Service” tank.

6
Installation
-Softener Location / Other Requirements-
• Locate the unit near an unswitched, 120 volt / 60 Hz grounded electrical outlet.
• Check for distance and proper drain installation (e.g. oor drain, washing machine standpipe).
• Determine type and size of piping required for softener connection (e.g. copper, galvanized, PVC plastic).
Note
• If household plumbing is galvanized and you intend to make the installation with copper (or vise versa), obtain
di-electric unions to prevent dissimilar metal corrosion.
• Where the drain line is elevated above the control valve or exceeds 20 feet in length to reach the drain, use 3/4"
I.D. drain line tubing instead of 1/2" I.D. Drain line tubing is not included.
• All plumbing lines not requiring “soft” water should be connected “upstream” of the softener.
• The brine tank drain line is gravity ow and must discharge below the overow tting.
• The brine overow is provided as a back-up in the event the safety oat shut-off should fail, allowing the brine
tank to overll. This drain connection would then carry the excess water to the drain and prevent ooding of the
oor. Therefore, no liability will or can be assumed by the manufacturer of the softener should this occur.
Caution
• If sweat soldering copper pipe (remember to always use lead free solder and ux), cover yoke and bypass valve
with wet rags to prevent heat damage to connections and control valve! If using PVC or plastic pipe primers and
solvent cements specically recommended for use with potable water are required.
• Do not “TEE” to the main drain line from control valve.
-Installation Procedure-
- Water Supply Connections and Bypass Valve -
To allow for softener servicing, swimming pool lling or lawn sprinkling, a manual bypass valve has been installed at
the factory. The bypass allows hard water to be manually routed around the softener.
1. Position softener at desired location for installation. (See Installation Diagrams)
2. Glue schedule 80 interconnecting pipes provided to each socket connectors. Hand tighten connectors to each
end of the control valve and the adapter to the second tank.
NOTE: Schedule 80 pipes can be cut shorter if desired. Follow local plumbing codes.
3. Turn OFF main water supply and OPEN nearest faucet to relieve pressure.
4. Cut main line and install appropriate elbows and extensions.
Caution: Raised arrows located on the sides of control valve body and bypass valve indicate proper direction of wa-
ter ow. Install inlet and outlet piping in direction of arrows. It is recommended that a vacuum breaker be
installed on the inlet plumbing.
5. Rotate bypass valve to the bypass position (position of lever is at right angle to inlet / outlet piping).
6. Turn the main supply line on to restore water service to the home.
7. OPEN nearest faucet to evacuate air and repressurize plumbing lines.
8. Check for leaks!
Bypass - Shown

7
Installation
- Drain Line Connection -
1. The drain line ow control assembly is pre-assembled for your convenience. Should you choose to hard plumb the
drain line, please remove the barb tting. The ow control housing can be removed by removing the clip and pulling
straight out on housing.
Note: When re-installing the drain line ow control housing, be sure you hear and feel the O-Ring pop into
place before inserting the clip.
2. Install 1/2” I.D. drain line tubing (not included) from hose barb to an open drain. A 4” gap between end of
the drain line and the open drain is required to prevent waste water backow. Keep the drain line as
short as possible. An overhead drain line can be used if necessary, but should discharge below the con
trol valve. A syphon trap (taped loop) at the outlet of the drain line is advisable to keep the drain line full
and assure correct ow during backwash. Elbows or other ttings must be kept at a bare minimum.
Note: Where the drain line is elevated above the control valve or exceeds 20 feet in length, 3/4” I.D. drain
line tubing should be used.
-Brine Line and Overow Connection-
Note: Your brine tank comes with two brine lines. Black is for outdoor installation. Opaque is for indoor installation.
Take brine tubing (packaged with brine tank) and insert
the tubing into the control valve brine tting, Push rmly.
Inside the brine tank, remove the cap from the top of
the brine well. Feed the other end of the brine tubing
through the hole in the side of the brine tank, and rmly
insert it all the way into the push-lock elbow tting inside
the brine well. When this tubing is fully inserted, the t-
ting will grab the tubing and hold it in place. Add 5 gallons
of water and Sani-Pack (provided) to brine tank.
BRINE LINE CONNECTION TO CONTROL VALVE BRINE LINE CONNECTION TO BRINE TANK

8
Battery Back-Up - Located under circuit board and uses a standard 9-volt alkaline battery.
Features of Battery Back-Up:
• During power failures, the battery will maintain the time of day as long as the battery has
power. The display is turned off to conserve battery power during this time. To conrm that the
battery is working, press either button and the display will turn on for ve (5) seconds.
• If power failure occurs while system is regenerating, it will motor to a shut off position to
prevent constant ow to drain. After power is restored, the unit will return and nish the cycle
here it left off prior to the power interruption.
• When used without battery back-up, during a power failure, the unit stops at its current point in
the regeneration position and then restarts at that point when the power is restored. The time of
day will be offset by the increment of time the unit was without power, so it is necessary to reset
the time of day on the unit. No other system settings will be affected.
- Pressurizing The System -
1. Make certain Control Valve is in SERVICE position.
2. Slowly rotate bypass valve to the SERVICE position. (Position of bypass lever is parallel to inlet / outlet piping.)
3. Open the nearest faucet to evacuate air from plumbing lines.
4. Check for leaks! If water is observed leaking from bottom of bypass, close and open bypass lever several times to
seat o-rings. Exercise bypass valve
5. After air is evacuated from plumbing lines, close bypass (position of bypass lever is perpendicular to the direction
of inlet pipe) on bypass valve.
- Electrical Connection -
1. Connect the power cord and plug power supply into a 115 volt / 60 Hz receptacle.
Note : Do not plug into an outlet controlled by a wall switch or pull chain that could inadvertently be turned off
2. An extension cord is provided if needed.
Power Connection to the
Valve Electronics
Installation

9
Main Menu
1. To enter Main Menu, press the Menu/Enter button.
Time of day is still the rst menu item in the main (push button) menu. The time is only displayed when the Legacy
View app is used, or someone enters this menu.
2. To set Hardness an “H” will appear to enter Compensated Hardness in grains per gallon (gpg)
Default setting is 25 gpg. Example [ H - 25]
3. To Exit Main Menu, press the Menu/Enter button.
Note: If no buttons are pressed for 60 seconds, the Main Menu will be exited automatically.
NOTE: Time of day only appears on Legacy View App.
Normal Operation
1. Home Display
The home display will alternate between the tank that is in service and gallons left until the next regenera-
tion. The meter will count down to zero (0000) and then regenerate immediately switching to the alternate
tank on standby.
Starting Extra Regeneration Cycle
Programming the Valve
1. To start Immediate Extra Cycle
- Press and hold the Set/Change button.
- With Gallons Remaining Until Next Regeneration at ‘0000’, softener will regenerate.
2. To Fast Cycle thru regeneration First complete above step.
Note:Press and hold the Set/Change button for 3 seconds to advance to the next cycle step. Fast
Cycle is not necessary unless desired to manually step through each cycle step. (Repeat until
valve returns to the home display)
Note : Salt settings are pre-set at the factory for the maximum eciency.
Do not reduce salt settings below 9 lbs. per cu ft. as the water level in the brine tank will not reach
the grid plate.
Softeners Default (Min)
Step 1 Backwash 10
Step 2 Brine & Rinse 60
Step 3 Second Backwash (optional) 0
Step 4 Rapid Rinse 10
Step 5 Brine Rell 9 lbs/ cu ft

10
Control Start Up Procedure
- Start Up Procedure -
1. Put unit in bypass using the handles behind the control valve.
2. Start a regeneration by pressing and holding the set change button for 3 seconds.
a. The display may show zeros or a 1, repeat holding the set change button.
3. Display on unit should read 1-10 (Step 1-10 min). Very slowly open the inlet bypass to remove any remaining
air.
4. After the inlet bypass has been fully opened slowly, open the outlet bypass and let unit backwash for 2 min
utes or until water is clear. Verify water is going to drain.
5. Fill the brine tank with a 5-gallon bucket of water and add the provided Sani pack.
a. If you have already added salt, then pour the water and Sani pack down the white 4in brine well
cylinder.
6. Advance unit to next regeneration cycle (Step 2-Brine draw) by holding the set change button for 3 seconds.
7. Stay in (step 2- Brine draw) for an additional 10 minutes and verify all water has been drawn out of the brine
tank.
8. Advance unit to next regeneration cycle (Step 3-Rapid Rinse) by holding the set change button for 3 sec
onds. Stay in this step for 2 minutes. Verify water is going to drain.
9. Advance unit to next regeneration cycle (Step 4- Brine ll) by holding the set change button for 3 seconds.
Let this step continue until minutes remaining are zero and the time of day appears on display.
a. When nished the brine tank should have water above the salt grid.
10. Lastly add salt to the brine tank. Do not ll salt higher than the brine well.
Repeat this procedure for tank two.
- Filling The Brine Tank With Salt -
To expect a high level of performance and reliability, a salt manufactured specically for water softeners must be
used. Salt of this grade is virtually free from dirt and other particulates that would eventually cause the softener to
malfunction. A pellet type salt is recommended, although any high quality water softener salt (such as solar salt) will
sufce. If iron is present in raw water, use of iron inhibiting salt is recommended. The salt level will decrease after
each regeneration cycle. Consequently, the salt compartment will need to be checked and replenished periodically.
1. Fill the brine tank or salt compartment with water softener salt as described above. This will be approximately
160 pounds of salt.
Warning: Do not ll salt above level of the brine well.
2. Replace brine tank lid.

11
Master Programming Mode
Master Programming Mode
To enter Master Programming Mode, press and hold both buttons for 5 seconds.
Note: All Master Programming functions have been preset at the factory. Unless a change is desired, it is NOT
necessary to enter Master Programming Mode. These can be viewed and / or changed using the Legacy
View App (see page 12).
1. Regeneration Day Override (A)
- Press Menu/Enter button. This display is used to set the maximum amount of time (in days) the unit can be
in service without regeneration. This setting is identied by the letter “A” in the left digit. Regeneration will
begin at the scheduled time. A setting of zero will cancel this feature.
- Example: Override every 7 days (A-07), default setting, or cancel setting (A-00). Maximum is 29.
2. Regeneration Cycle Step Times (Steps 1, 2, 3, 4, 5) Example [ 3 - 10 ]
- The next 5 displays set the duration of time in minutes for each regeneration cycle step.
- The step number which is currently modiable is indicated on the far left of the display screen.
- The number of minutes allotted for the selected backwash step is displayed on the far right.
- Change the digit values using the Set/Change and Menu/Enter buttons as described above.
3. System Capacity in Grains ( c )
- Press the Menu/Enter button. This display is used to set the system capacity in grains and is used in con
junction with the hardness setting to calculate total gallons of treated water available between regenera
tions. This option is identied by the letter “c” in the left digit. The maximum value for this item is 399.
Example: 32,000 grain capacity ( c 032 ).
4. Bluetooth Enabled BE - 1 (ON)
BE - 0 (OFF)
6. Bluetooth Password btPP is displayed for one second, then password is displayed.
7. To Exit the Master Programming Mode, press the Menu/Enter button until time of day returns.
Display Off Setting do 0 (Display is ON)
do 1 (Display is OFF)
Note: If no buttons are pressed for 60 seconds, the Master Programming Mode will be exited automatically.

12
For simplied set up and control, please install the Legacy View on a compatible Bluetooth 4.0+ enabled smart
phone or tablet.
1. Download and install the Legacy View app from the Google Play Store, Apple App Store
2. Open the Legacy View app
• Choose a valve device at any time from the list of available devices to connect to by clicking on it.
• If the valve you want to connect to doesn’t show up, or there is a problem connecting to a device you can
press the “Scan for Devices” button or the Legacy View logo at any time to refresh the list and start the
process over.
• If the valve device is a BTLE valve and it has a password other than the default password, the rst time you
connect to it the app will ask you to enter the password. After entering it the rst time you should not
need to enter it again unless it changes.
3. BTLE Valve devices can be updated by the App. When the app is updated from the Google Play Store or the Apple
App Store, it may contain an updated rmware program for the valve devices. These updates could contain new
features or operational improvements. It is up to the user to allow these updates to be sent to the valve device.
Uploading a new program takes approximately 1 minute.
Dashboard
NOTE: Consult your dealer before making any changes
From the Dashboard, all items in ORANGE can be changed, while blue fields are informational only.
If you are unsure about the function of the eld click the for more information.
Utilizing Bluetooth Control

13
Set Up Utilizing Bluetooth App
Advanced Settings
NOTE: Consult your dealer before making any changes. We do not recommend changing Advanced Settings unless
you have a good understanding of the system operation.
From the Advanced Settings, all items in ORANGE with a “set” button can be changed.
Change Time of Day (Press “SET” to set time automatically based on device).
Status and History
From the Status and History, all items in ORANGE can be reset.
Pressing this icon will show a list of
the data that is in the graph.
Touch any graph to enlarge and see
details. Enlarged graphs are able to be
zoomed in by pinching with two
ngers.
(Enlarged graph shown below)
Pressing the .csv logo in the corner
will allow the graph data to be
exported and shared.

14
1. Start a regeneration or backwash cycle
Option 1: Click the “Regenerate Unit Now.”
Once a regeneration has been started, if you would like to force the
unit into the next cycle step click “Go to Next Regeneration Step”.
Set Up Utilizing Bluetooth App
Enlarged graph showing water usage

15
Final Set Up
- Final Check -
1. Be certain the bypass valve is in the SERVICE position.
2. Make sure the power supply is connected to an uninterrupted 115-volt outlet.
3. Make nal check for leaks!
4. Leave all manuals with unit.
- Operation, Care and Cleaning -
When the bypass valve is in the SERVICE position (position of bypass lever is parallel to the inlet / outlet piping),
water is directed through the water softener. Water may be bypassed by turning the lever to the bypass position
(position of bypass lever is at right angles to inlet / outlet piping). Water to the home will bypass the softener and be
untreated.
You should manually bypass the softener if :
1. The outside lines do not bypass the water softener and water is to be used for lawn sprinkling or other
similar uses.
2. Servicing the water softener.
3. A water leak from the water softener is evident.
4. Shock treating water well and piping with chlorine or other disinfectant.
5. If you leave your home for an extended period.
- General Care and Cleaning -
1. Do not place heavy or sharp objects on water softener or cabinet.
2. Use only mild soap and warm water to clean exterior of the unit. Never use harsh, abrasive cleaners.
3. Protect the water softener and drain line from freezing.
4. Reset time for daylight saving time periods.
5. Replace 9-volt battery once a year.
6. Inspect and clean the brine tank when sediment appears in the bottom of the salt compartment.
7. Always keep the brine tank supplied with good quality salt, a type designed for use in water softeners.

16
Control Valve Assembly
1
2
4
5
6
3
No. Part No. Description Qty Price
120018X125 12VDC Power Supply 1
2 EVB-019-BT-C-TW Control Board 1
3 20019X002 Slide Cover 1
420100T022 Motor Encoder Assembly 1
520100T023 Motor Drive Plate 1
6 20019X006 Slide Cover Mount 1
REF DESCRIPTION PART NO. QTY
1 12VDC Power Supply 20018X125 1
2 Control Board EVB-019-BT-C-TW 1
3 Slide Cover 20019X002 1
4 Motor Encoder Assembly 20100T022 1
5 Motor Drive Plate 20100T023 1
6 Slide Cover Mount 20019X006 1

17
Valve Body Assembly

18
Valve Body Assembly
REF DESCRIPTION PART NO. QTY
1 TW100 Valve Body 20100T000 1
2Upper Seal Stack Assembly 20100T001 1
3Upper Seal Stack Piston 20100T002 1
4 Upper Piston Stall Spacer 20100T003 2
5 Seal Plate 20100T004 2
6 Axial Gear Drive 20100T005 2
7Lower Seal Stack Assembly 20100T006 1
8Lower Seal Stack Piston 20100T007 1
9Lower Piston Stall Spacer 20100T008 1
10 Seal Plate Screws 20100T009 8
11 Tank Groove Outer Ring 20100T010 2
12 Tank O-Ring 20100T011 2
13 Distributor Tube O-Ring 20100T012 2
14 Valve Meter Assembly 20100T013 1
15 Drain Line Retainer Clip 20100T014 1
16
Flow Control Button 1.5 GPM 20251X266 1
Flow Control Button 2.0 GPM 20251X267 1
Flow Control Button 2.4 GPM 20251X268 1
Flow Control Button 3.5 GPM 20251X270 1
17 Drain Line Flow Control 20251X100 1
18 D15 Bypass 20017X283 1
19 Inlet Strainer Screen 20100T016 1
20 Meter Flow Straightener 20100T017 1
21
Injector Assembly #1 White CS125-#1 1
Injector Assembly #2 Blue CS125-#2 1
Injector Assembly #3 Yellow CS125-#3 1
22 TW100 Injector Cap 20100T019 1
23 Brine Line Flow Control Assembly 20100T020 1
24 Solvent Weld Male Fitting (Pair) 20017X288 2
25 TW100 Duplex Tank Body 20100T021 1
26 Drain Hose Barb Elbow 20251X255 1

19
Bypass Assembly
REF DESCRIPTION PART NO.
1D15 Bypass (included with all units) 20017X283
21” NPT Elbow Set (included with all units) 20017X284
31” Female Straight Slip Set (optional) 20017X288
41” NPT Straight Set (optional) 20017X289
53/4” NPT Straight Set (optional) 20017X307
6 1” X 3/4” Brass Sweat Connector Set (optional) 20017X304
7a Elbow, Vertical Adapter Blank (optional) 20017X295
7b Elbow, Vertical Adapter 1/4” NPT Tapped (optional) 20017X294
1
4
2
3
7
5
6

20
Troubleshooting Guide
SYMPTOM PROBABLE CAUSE CORRECTION
1. Softener Fails to
Regenerate
Automatically
Power supply plugged into
intermittent or dead power source
Connect to constant power source
Disconnected meter cable Reconnect cable
Improper control valve
programming
Reset program settings
Defective power supply Replace power supply
Meter is dirty or defective Clean or replace meter assembly
Defective Drive motor Replace motor
2. Loss of Capacity
Increased raw water hardness Increase hardness setting or decrease
days between regeneration
Brine concentration and or / quantity Keep brine tank full of salt at all times.
Clean it yearly. Salt may be bridged.
If using a salt grid plate, ensure rell
water is over it.
Resin fouling Call dealer. Find out how to conrm
it. Clean the resin and prevent future
fouling.
Poor distribution, channeling (uneven
bed surface)
Call dealer. Check backwash ow.
Regenerate more frequently
Internal valve leak Call dealer. Replace spacers, seals and
/ or piston
Resin age Call dealer. Check for resin oxidation
caused by chlorine. Mushy resin.
Resin loss Call dealer. Check for correct bed
depth. Broken distributor tube. Air or
gas in bed: well gas eliminator. Loose
brine line.
3. Poor Water
Quality
Check items listed in #1 and #2
Bypass valve open Close bypass valve.
Channeling Check for too slow or high service ow.
Check for media fouling.
4. High Salt Usage
High salt setting Lower brine tank rell time
Excessive water in brine tank See symptom #7
Constant ow through the unit Indicates plumbing leak (e.g. toilet
tank)
Regenerating too frequently Lower hardness setting or increase
days between regeneration.