Troubleshooting Guide
1. Light is off, Chute is closed.
a. Step 1
(For Serial Number’s 51500001-Beyond)
i. Is the machine plugged in?
ii. If yes, continue. If no, go to Step 2.
iii. Is the machine full? Open the front door
using the latch and check the bin.
iv. If yes, continue, if no go to Step 2.
v. Empty the bin, close the door and latch. Did
the light turn on and the chute open?
vi. If yes, troubleshoot complete. If no, go to
Step 2.
b. Step 2
i. Plug the machine in. Did the light turn on
and the chute open?
ii. If yes, troubleshoot complete. If no, we
recommend calling an authorized service
provider.
2. Light is off, Chute is open
a. Step 1
i.
ii.
iii.
iv.
v.
vi.
Is the machine plugged in?
If yes, continue. If no, go to Step 2.
Is the door latch open?
If yes, continue, if no, go to Step 3.
Close the door and latch. Did the light turn
on and the chute close and then open?
If yes, troubleshoot complete. If no, go to
Step 3.
i.
ii.
Plug the machine in, close the door and
latch. Did the light turn on and the chute
close, then open?
If yes, troubleshoot complete. If no, go to
step 3.
b. Step 2
c. Step 3
i.
ii.
Open and close the door latch. Did the light
turn on and the chute close, then open?
If yes, troubleshoot complete. If no, we
recommend calling an authorized service
provider.
CTI PTC Technical Support and
Field Service Manual V3 08 03 21 5
