Custom Audio Electronics SKANER A4 User manual
CUSTOM S.p.A.
USER MANUAL
SCANNER A4
The format used for this manual improves use of natural resources reducing the quantity of necessary paper to print this copy.
CUSTOM S.p.A.
Via Berettine 2/B
43010 Fontevivo (PARMA) - Italy
Tel. : +39 0521-680111
Fax : +39 0521-610701
http: www.custom.biz
Customer Service Department:
www.custom4u.it
© 2018 CUSTOM S.p.A. – Italy.
All rights reserved. Total or partial reproduction of
this manual in whatever form, whether by printed
or electronic means, is forbidden. While guaran-
teeing that the information contained in it has been
carefully checked, CUSTOM S.p.A. and other
entities utilized in the realization of this manual
bear no responsibility for how the manual is used.
Information regarding any errors found in it or
suggestions on how it could be improved are
appreciated. Since products are subject to con-
tinuous check and improvement, CUSTOM S.p.A.
reserves the right to make changes in information
The pre-installed multimedia contents are pro-
tected from Copyright CUSTOM S.p.A. Other
company and product names mentioned herein
may be trademarks of their respective companies.
Mention of third-party products is for informa-
tional purposes only and constitutes neither an
endorsement nor a recommendation. CUSTOM
S.p.A. assumes no responsibility with regard to
the performance or use of these products.
THE IMAGES USED IN THIS MAN-
UAL ARE USED AS AN ILLUSTRA-
TIVE EXAMPLES. THEY COULDN’T
REPRODUCE THE DESCRIBED
MODEL FAITHFULLY.
UNLESS OTHERWISE SPECIFIED,
THE INFORMATION GIVEN IN THIS
MANUAL
ARE REFERRED TO ALL MODELS
IN PRODUCTION AT THE ISSUE
DATE OF THIS DOCUMENT.
GENERAL INSTRUCTIONS
CUSTOM S.p.A. declines all responsibility for
accidents or damage to persons or property
occurring as a result of tampering, structural or
installations, environments not in keeping with
the equipment’s protection degree or with the
required temperature and humidity conditions,
failure to carry out maintenance and periodical
inspections and poor repair work.
GENERAL SAFETY INFORMATION
Your attention is drawn to the following actions
that could compromise the characteristics of the
product:
• Read and retain the instructions which follow.
• Follow all indications and instructions given
on the device.
• Make sure that the surface on which the device
rests is stable. If it is not, the device could fall,
seriously damaging it.
• Make sure that the device rests on a hard (non-
ventilation.
•
provided in this manual.
• When positioning the device, make sure cables
do not get damaged.
• [Only OEM equipment] The equipment must
be installed in a kiosk or system that provides
• The mains power supply must comply with the
rules in force in the Country where you intend
to install the equipment.
• Make sure that there is an easily-accessible
outlet with a capacity of no less than 10A closely
to where the device is to be installed.
• Make sure the power cable provided with the
appliance, or that you intend to use is suitable
with the wall socket available in the system.
• Make sure the electrical system that supplies
power to the device is equipped with a ground
wire and is protected by a differential switch.
• Before any type of work is done on the machine,
disconnect the power supply.
• Use the type of electrical power supply indi-
cated on the device label.
• These devices are intended to be powered
ing an SELV, non-energy hazardous output.
(IEC60950-1 second edition).
• [Only POS equipment] The energy to the
equipment must be provided by power supply
approved by CUSTOM S.p.A.
• Take care the operating temperature range of
equipment and its ancillary components.
• Do not block the ventilation openings.
• Do not insert objects inside the device as this
could cause short-circuiting or damage compo-
nents that could jeopardize printer functioning.
• Do not carry out repairs on the device yourself,
except for the normal maintenance operations
given in the user manual.
• The equipment must be accessible on these
components only to trained, authorized per-
sonnel.
• Periodically perform scheduled maintenance on
the device to avoid dirt build-up that could com-
promise the correct, safe operation of the unit.
• Do not touch the head heating line with bare
hands or metal objects. Do not perform any
operation inside the printer immediately after
printing because the head and motor tend to
become very hot.
• Use consumables approved by CUSTOM S.p.A.
THE CE MARK AFFIXED TO THE
PRODUCT CERTIFY THAT THE
PRODUCT SATISFIES THE BA-
SIC SAFETY REQUIREMENTS.
The device is in conformity with the essential
Electromagnetic Compatibility and Electric Safety
requirements laid down in Directives 2014/30/EU
and 2014/35/EU inasmuch as it was designed in
conformity with the provisions laid down in the
following Standards:
• EN 55032 (Limits and methods of measure-
ments of radio disturbance characteristics of
Information Technology Equipment)
• EN 55024 (Information Technology Equip-
ment – Immunity characteristics – Limits and
methods of measurement)
• EN 60950-1 (Safety of information equipment
including electrical business equipment)
The device is in conformity with the essential
requirements laid down in Directives 2014/53/EU
about devices equipped with intentional radiators
The Declaration of Conformity and other available
www.custom4u.it.
GUIDELINES FOR
THE DISPOSAL OF
THE PRODUCT
The crossed-out rubbish bin logo means that
used electrical and electronic products shall NOT
be mixed with unsorted municipal waste. For
more detailed information about recycling of this
product, refer to the instructions of your country
for the disposal of these products.
• Do not dispose of this equipment as miscel-
laneous solid municipal waste, but arrange to
have it collected separately.
• The re-use or correct recycling of the electronic
and electrical equipment (EEE) is important
in order to protect the environment and the
wellbeing of humans.
• In accordance with European Directive WEEE
2002/96/EC, special collection points are
available to which to deliver waste electrical
and electronic equipment and the equipment
can also be handed over to a distributor at the
moment of purchasing a new equivalent type.
• The public administration and producers of
electrical and electronic equipment are involved
in facilitating the processes of the re-use and
recovery of waste electrical and electronic
equipment through the organisation of col-
lection activities and the use of appropriate
planning arrangements.
• Unauthorised disposal of waste electrical and
electronic equipment is punishable by law with
the appropriate penalties.
TABLE OF CONTENTS
1 INTRODUCTION ..............................................................7
2 DESCRIPTION ................................................................9
2.1 Box contents .......................................................................9
2.2 Device components: external view .....................................................10
2.3 Device components: internal view .....................................................11
2.4 Product label......................................................................12
2.5 Status messages ..................................................................13
3 INSTALLATION ...............................................................15
3.1 Fastening ........................................................................15
3.2 Connections ......................................................................17
3.3 Pinout ...........................................................................18
3.4 Driver and SDK....................................................................19
4 OPERATION ..................................................................21
4.1 Open the cover ....................................................................22
4.2 Switch the device ON/OFF ...........................................................23
4.3 Ticket management ................................................................24
5 MAINTENANCE ..............................................................29
5.1 Paper jam ........................................................................29
5.2 Cleaning .........................................................................31
5.3 Firmware upgrade..................................................................34
6 SPECIFICATIONS............................................................35
.............................................................35
6.2 Device dimensions .................................................................37
6.3 Power supply and power cord dimensions ...............................................38
7 ACCESSORIES ..............................................................41
8 TECHNICAL SERVICE.......................................................43
5
6
1 INTRODUCTION
This document is divided into sections and chapters. Each chapter can be reached by the index at the beginning of this
document. The index can be reached by the button on each page as shown in the diagram below.
5 CONFIGURATION
5.1 Setup parameters
AAAA, BBBB
(1)
CCCC
Generic information or
Information or
NOTES:
7
2 DESCRIPTION
2.1 Box contents
re-used if the device is to be transported in the future.
Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact
Customer Service.
1. Device
2. Documentation (installation instruction)
21
9
2.5 Status messages
The Status LED indicates hardware status of device. Given in the table below are the various led signals and the corre-
sponding device status.
STATUS LED DESCRIPTION
-OFF DEVICE OFF
GREEN ON DEVICE ON: NO ERROR
The status LED on the bezel indicates the action to be taken. When the bezel LED is on, it blinks with a color and a fre-
quency that can be set with the libraries.
Given in the table below are the various LED signals and the corrisponding action to be taken.
STATUS LED DESCRIPTION
-OFF NO ACTION TO BE TAKEN
RED, GREEN
OR YELLOW ON
DEVICE IS READY FOR READ A DOCUMENT
OR
DOCUMENT READY TO BE WITHDRAWN
13
3 INSTALLATION
3.1 Fastening
use four M4 screws.
Fixing
point
M Fixing
point
4
M Fixing
point
4
Fixing point
200 Fixing point
55 Fixing
point
6
15.5
M4
M4
max 13SP
Fixing panel
Fixing screw
15
For example, if panel thickness is 10 mm (Sp = 10 mm), the maximum length for screws will be 23 mm.
Additionally, the front panel must provide an opening for the paper input that meets the following measures (in millimetres).
13.4
42
max 5
227
16
R2
16
3.2 Connections
ATTENTION:
In some using conditions, we recommend the installation of a ferrite core on the power supply cable.
PC
USB device
Power supply
VIn 24VdcUSB
Power supply cable
(optional)
Correctly insert
the power
supply
connector with
the flat side
upwards
NOTE: The device is compatible with USB 2.0 but it is recommended to use an USB 3.0 cable.
17
3.3 Pinout
2
1
3
4
POWER SUPPLY
Tripolar female connector
J22
1 GND
2 +24 Vdc
3 GND
4Frame GND
ATTENTION:
Respect power supply polarity.
NOTE: Power supply cable
Tripolar male connector
Power supply cable
+24 Vn.c.
GND
12
59
3 4
USB INTERFACE
Female USB 3.0 type B connector
J1
1 VCC
2 D-
3 D+
4 GND1
5 TXN
6 TXP
7 GND2
8 RXN
9 RXP
10 SH1
11 SH2
18
3.4 Driver and SDK
The drivers are available for the following operating system:
OPERATING
SYSTEM DESCRIPTION INSTALLATION PROCEDURE
Windows
Driver for Windows 7 (32/64 bit)
From the Start menu, press Run
and type-in the path where the SW
was saved on your PC, then click OK.
Follow the instructions that appear
on the screen to install the driver.
Driver for Windows 8 (32/64 bit)
Driver for Windows 8.1 (32/64 bit)
Driver for Windows 10 (32/64 bit)
Windows
CuDoubleSidedScannerAPI DLL for .NET Extract the zipped folder to
the destination path desired.
Follow the instructions present
in the software package that you
downloaded on how to install
and use the library.
CuDoubleSidedScannerAPI DLL for C++
19
Table of contents
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