Customatic Rize elevation ri-abe-a25-wh User manual

Model Number: RI-ABE-A25-WH Serial Number: ___ __________ ______

(Pla e your serial number here for ready referen e)

OWNER’S MANUAL

Adjustable Bed Frame

The

“ELEVATION”

This produ t and all our bedding produ ts are overed by one or more of the following issued

and pending U.S. patents in luding Nos. 7448100, D657157, D663542, D657158, D657156,

8209801, 8209800, D663544, D663543 and other patents pending.

Adjustable Bed Fra e

The “ELEVATION”

Safety Pre autions.......................................................................1

Parts List......................................................................................3

Installation Guide........................................................................4

Hand Control Operation Guide ..............................................6

Syn hronize Installation Guide ..............................................7

Troubleshooting ........................................................................ 8

Warranty & Registration ............................................................ 9

Model Number: RI-ABE-A25-WH

Table of Contents

Adjustable Bed Fra e

The “ELEVATION”

Safety Precautions

ATTENTION!

IMPORTANT SAFETY INSTRUCTIONS.

PLEASE READ THESE INSTRUCTIONS

THOROUGHLY BEFORE USING THIS

PRODUCT.

ELECTRICAL SAFETY

Always unplug this adjustable bed frame from the

ele tri al outlet before any leaning or maintenan e

of the bed frame. To safely dis onne t, make sure all

ontrols are in the off position, then remove the

plug from the outlet.

Keep ord away from heated surfa es. Keep air

openings free of lint, hair and the like - never operate

when air openings are blo ked. Never drop or insert any

obje t into any opening. Use only indoors.

Cease use of this bed frame and onta t a qualified

servi e enter for repair if: (1) it has a damaged ord

or plug, (2) it is not working properly, (3) it has been

dropped or damaged, or (4) it has been dropped

into water.

GROUNDING SAFETY

To redu e the risk of ele tri sho k, ele tri al fire, or faulty

operation of this produ t, your Adjustable Bed features a

polarized plug meant to be used only with a grounded

ele tri al outlet. If this plug does not fit into your outlet,

onta t a qualified ele tri ian to install a properly

grounded outlet. Failure to use a properly grounded

outlet for this produ t will ompromise this important

grounding safety feature. The use of adapters is not

re ommended unless the outlet is he ked by a

qualified ele tri ian to ensure the proper grounding of the

adapter. Please note: Unauthorized modifi ations

to this produ t ould void the ele tri al portion of

your warranty.

FOR OPTIMAL SAFETY, YOUR ADJUSTABLE BED

SHOULD BE PLUGGED INTO A SURGE PROTECTOR

(not supplied with this Adjustable Bed).

WARRANTY WARNING!

This bed is spe ifi ally designed to require no maintenan e

by you, the user. Any opening or tampering with the ontrol

box, motors or hand ontrols (with the ex eption of the

battery ompartment if equipped) will result in a void of the

warranty. Only those authorized may ondu t repairs or part

repla ement on your adjustable bed.

IN-HOME USE ONLY

This Adjustable Bed

is designed ex lusively for in-home use.

HOSPITAL DISCLAIMER: It is NOT designed for hospital use

and is NOT designed to eet hospital standards. Do not use

this bed with TENT TYPE oxygen therapy equip ent or use

near explosive gases.

IMPORTANT SAFETY FEATURES

Weight fail safe feature: In the ase that an overload of

weight is pla ed on the head or foot me hanism, the

ontrol unit will automati ally stop all fun tions. The

ontrol unit will automati ally resume all fun tions

30 se onds after ex ess weight is removed.

Adjustable Bed Fra e

The “ELEVATION”

Safety Precautions

SAVE THESE INSTRUCTIONS!

Proper operation of your Rize Adjustable Bed®is necessary to ensure the long life

and durability you expect fro a high-quality product.

The anufacturer has tested and inspected this product prior to ship ent.

CONSUMERS WITH PACEMAKERS

It is possible that the (optional) vibrating feature of this bed may be interpreted falsely by some pa emakers as move-

ment and/or exer ise. This is ommon with any produ t that produ es a vibrating motion, and may or may not affe t

your pa emaker. Please onsult your physi ian with any on erns.

USER-SERVICEABLE PARTS

This bed is spe ifi ally designed to have no maintenan e by you, the user. Therefore, you are en ouraged not to open

any motors, alter the wiring, or adjust, modify or hange the stru ture of the produ t, as it will void the warranty.

PRODUCT RATINGS

Lift Motor Restri tions: The lift motors in this bed are NOT designed to operate ontinuously for more than three (3)

minutes over a thirty (30) minute time period, or approximately 10% duty y le. To ensure reliable fun tionality and

full life of this produ t, do not attempt to ex eed these limits.

NOTE: Attemptin to circumvent or exceed this ratin will shorten the life expectancy of the product and may void the

warranty.

Weight Restri tions: The re ommended weight limits on our adjustable beds are:

Twin/TXL/Split QN/Split CA King: 575 Pounds, Full/FXL: 600 Pounds, Queen: 650 Pounds.

The stru ture of the bed will support the re ommended weight when distributed evenly a ross the bed. Your Rize

adjustable bases are manufa tured with state of the art ele troni s, and the most reliable motors (2 per unit), ontrol

boxes and linkage. The manufa ture warranties these DC motors up to 650 lbs.evenly distributed in Queen Size. This

warranty ex eeds the industry norm for DC motors used in adjustable bases. Although the warranty overs up to 650

lbs. evenly distributed in Queen Size, the Rize base has been tested for weight load by a ertified independent testing

laboratory showing good performan e with weight loads above 700 lbs. per unit.

Th h ad and foot s ctions ar not d sign d to individually support or lift th ntir r comm nd d w ight.

For optimal performan e, entering and exiting the adjustable bed with the bed in the flat or level position is

re ommended.

NOTE: Exceedin the recommended wei ht restrictions could dama e your adjustable bed and void our warrant .

SMALL CHILDREN AND PET WARNING

Immediately dispose of all pa king materials as it an pose a smother risk to small hildren and pets. Injury ould o ur

also if hildren or pets are permitted to play on or under the bed. Do not allow hildren to operate this bed without

adult supervision.

Parts List

(1)

(4)

(2)

(1)

Adjustable Bed Fra e

The “ELEVATION”

(4)

NOTE: Before discarding any packing

aterials, check the adjustable bed

fra e carton and verify all ite s in

the parts list are included:

A. Remote Control (1)

B. Mattress Retainer Bra ket (1)

C. Bed Leg (4)

D. Retainer Bolt (4)

E. 1/4 In h Retainer Washer (2)

F. Allen Key Wren h (1)

Adjustable Bed Fra e

The “ELEVATION”

Installation Guide

STEP 1.

For safety reasons, the following should be performed by 2 people.

Carefully lift the bed frame unit out of the shipping arton with the

top side fa ing downward.

STEP 2. Ass mbling B d L gs

Open the a essories box, take out the 4 legs, and thread them in a

lo kwise dire tion into the threaded holes in the frame.

STEP 3.

Remove and extend the power ord from the frame.

STEP 4.

Take plasti wrapping off the base frame.

STEP 5.

Carefully rotate the base frame over so the top side is fa ing upward.

Be areful not to rest the frame on its side. The weight may damage

the legs.

STEP 6.

Plug the power ord into a grounded ele tri al outlet.

STEP 7.

Install batteries in hand unit.

If the hand unit is a wired unit, no batteries are needed.

Try all fun tions on the hand ontrol to

ensure all features are operational.

If the bed does not work, refer to Troubleshooting on p.14.

STEP 8.

Return bed to flat or level position.

STEP 9. Ass mbling

Th Mattr ss R tain r Brack t

Fasten the mattress retainer bra ket (B) to the front of the bed frame

using the retainer bolts (F) and 1/4 in h Retainer washers (H), as

shown in the diagram below.

TIGHTEN THE LEGS SECURELY TO THE FRAME.

DO NOT OVERTIGHTEN THE BED LEGS.

NOTE:For optimal safety, a surge prote tor should be

used (not supplied with this Adjustable Bed).

NOTE :

Use ONLY the allen wren h to fasten the retainer

bolts. DO NOT use a power s rewdriver as it may over tighten the

bolts. Mattress retainer hardware must NOT be over tightened.

If the adjustable fra e is to be set up without a headboard,

si ply install a attress on the fra e.Installation is now co plete.

If a headboard is to be installed, proceed to step 10 on next page.

Important!

MAKE SURE POWER CORDS DO NOT OBSTRUCT

ANY ADJUSTABLE BED MECHANISMS.

Installation Guide

STEP 10. Ass mbl th H adboard Brack t

i. Use the hand ontrol to elevate the head of the bed so

the bed base frame is rea hable.

iv. When headboard bra kets are assembled, make sure there is a spa e of 1.5 (38.1 mm) to 2 in hes (50.8 mm)

between the edge of the bed base and the headboard bra kets.

v. Se urely fasten the headboard bolts (not in luded with your adjustable bed) to the end of the headboard bra ket assembly.

vi. Measure the distan e from the enter of one mounting hole in the headboard to the enter of the other.

vii. Measure the distan e from the enter of one mounting hole in the headboard bra ket assembly to the enter of the other.

viii. If you need to adjust the headboard bra kets, uns rew the bolts holding the outer headboard bra kets and move them

the ne essary distan e. Reinstall the bolts and se urely tighten.

STEP 11.

Pla e your mattress on the adjustable bed frame surfa e. Your adjustable bed and headboard installation is now omplete.

If the bed omes with a programming option, refer to the hand Control Guide for more information.

IMPORTANT NOTES:

Failur to follow th installation st ps as th y app ar in this

guid could r sult in damag to your adjustabl b d fram .

Mak sur to position th bottom of th h adboard cross

m mb r no mor than 3 inch s (76.2 mm) b tw n th

h adboard and th top of th mattr ss.

ii. Slide the inner headboard bra ket (D) into the C- hannel

frame. (The bra ket opening and the C- hannel opening should

fa e ea h other to reate a box shape.) Insert a retainer bolt (G)

fitted with a 5/16 in h washer (I) into one of the predrilled holes

in the C- hannel frame and through the inner headboard

bra ket. Tighten in pla e with a 5/16 in h washer (I) and 5/16

in h nut (J). Repeat on the other side.

iii. Pla e the open side of the outer headboard bra ket (E) onto

the exposed square tube of the inner headboard bra ket (D) to

reate a tight fit between (D) and (E). Insert a retainer bolt (G)

fitted with a 5/16 in h washer (I) into the outer headboard

bra ket (E) and through the inner headboard bra ket (D). Hand

tighten using a 5/16 in h washer (I) and a 5/16 in h nut (J).

(Leave loose enough for adjusting.) Repeat on

the other side.

Adjustable Bed Fra e

The “ELEVATION”

This mod l do s not includ a h adboard brack t kit. H adboard brack t kit can

b purchas d s parat ly by contacting your authoriz d r tail r

Hardwired Hand

Remote Operation

FOR YOUR SAFETY, READ THE OWNER’S MANUAL CAREFULLY AND COMPLETELY BEFORE

OPERATING THIS PRODUCT. ELECTRIC SHOCK MAY OCCUR IF ELECTRICAL COMPONENTS

ARE NOT INSTALLED OR OPERATED ACCORDING TO THESE GUIDELINES.

H ad and Foot Position Adjustm nts (A, B, C, D, E, F)

• Use to raise or lower the head and foot se tions of your adjustable bed.

LED Signature Light

A. Raises the Head of the Bed

B. Lowers the Head of the Bed

C. Raises the Foot of the Bed D. Lowers the Foot of the Bed

F. Lowers the Head &

Foot of the Bed

E. Raises the Head &

Foot of the Bed

Saf ty

• The input transformer voltage is AC120V 60HZ, the output voltage is DC24V 3A. In the ase of a short- ir uit, a fuse on the

transformer will blow to prote t the ele tri al equipment (Fuse: 1A~1.5A.). Should this o ur, you MUST seek professional

assistan e to repla e the fuse. Call Custom r Car at: 1-877-826-8757

Notic : The hanges or modifi ations not expressly approved by the party responsible for omplian e ould void the user’s

authority to operate the equipment.

Adjustable Bed Fra e

The “ELEVATION”

Pairin Cable Installation Guide

to Synchronize Two Beds

St p 1-1 Put the bottom of the bed frame

upward, Lo ate the bla k ontrol box next to

the a tuator.

St p 1-2 Take out the wire ap and remove the

plug of the handset from the ontrol box. (Same

steps for the se ond bed frame)

St p 2-2 Insert the 900plug head into the

handset terminal on the ontrol box of the

bed frame and put ba k the wire ap. (Same

steps for the se ond bed frame.)

St p 3 Conne t handset remote with the

pairing Cable and finish the paring.

* (Please arefully mat h the pins on the plug

while inserting.)

St p 2-1 Take out the Pairing Cable. The 900 plug

head with the longer part of able is for onne ting the

bla k ontrol box. Straight plug head with shorter part

of able is for onne ting the handset remote.

Adjustable Bed Fra e

The “ELEVATION”

This mod l do s not includ a Pairing Cabl . Pairing Cabl can b

purchas d s parat ly by contacting your authoriz d r tail r

Troubleshootin

In the event the RIZE®adjustable bed fails to operate, investigate the

symptoms and possible solutions provided in the hart below:

SYMPTOM SOLUTION

Hand Remote LED illuminates and appears

Normal, but will not operate bed.

None of the Fun tions on the

Adjustable Bed will Operate.

1) Is the power ord plugged into a working &

grounded ele tri al outlet?

• NOTE: A grounded, ele tri al surge prote tion devi e

is re ommended (not supplied)

2) Test outlet by plugging in an applian e you know

works properly.

1) Your Bed may be obstru ted preventing smooth

operation. Remove obstru tions from around &

under the bed.

2) Che k that Head se tion has learan e from

headboard or wall.

3) Headboard may be too lose the edge of the

mattress. Verify a 1.5” (38.1mm) to 2” (50.8mm)

distan e between headboard bra kets and mattress.

Adjust if required.

1) Unplug the power ord. After 45 se onds, plug in to

ele tri al outlet. This should reset the ele troni

omponents.

2) The Home Ele tri al ir uit breaker may have been

tripped. Reset ir uit breaker if needed.

3) Che k surge prote tion devi e or ele tri al outlet to

insure working order. Test outlet by plugging in a

known working applian e.

Head or foot se tion Fun tion Key will elevate bed,

but will not return to the horizontal (Flat) position.

IF YOU EXPERIENCE ANY TROUBLE WITH YOUR BED FRAME WITHIN THE WARRANTY PERIOD,

PLEASE CONSULT THE TROUBLESHOOTING GUIDE PROVIDED WITH YOUR FRAME

AND ONLINE (IF APPLICABLE). IF PROBLEMS PERSIST, PLEASE CALL:

CUSTOMER SERVICE TOLL FREE NUMBER

1-877- 826-8757

Please Have Your Re eipt Ready And Available

THANK YOU AND ENJOY YOUR RIZE®ADJUSTABLE BED FRAME!

Adjustable Bed Fra e

The “ELEVATION”

WARRANTY

20-Y ar Basic Limit d Warranty for Adjustabl B d Fram s

CUSTOMATIC ADJUSTABLE BEDZ®(“CUSTOMATIC ADJUSTABLE BEDZ”) warrants this motorized bed frame or motorized

bed foundation (hereinafter referred to as “adjustable bed” or “adjustable beds”) to the onsumer who is the original pur-

haser (the “pur haser,” subje t to the terms and onditions set forth herein). This warranty begins on the “warranty om-

men ement date” whi h is the date of pur hase for new unused adjustable beds and the date of manufa ture for adjustable

beds that have been used as floor or display models. Thus, on a floor model adjustable bed, the warranty is a portion of the

limited 20-year warranty. If original proof of pur hase is not provided by pur haser, CUSTOMATIC ADJUSTABLE BEDZ®

reserves the right to determine the adjustable bed is not overed by this warranty or to use the manufa turing date as the

warranty ommen ement date. This “Limited Warranty for Adjustable Beds” (“Limited Warranty,” “limited warranty,”

“warranty”) extends only to the original pur haser and may not be transferred.

FULL 1-YEAR WARRANTY

This adjustable bed is warranted against defe ts in the workmanship or materials for aperiod of up to one (1) year from the

warranty ommen ement date. Upon re eiving reasonable noti e during the first year from the warranty ommen ement

date, CUSTOMATIC ADJUSTABLE BEDZ®will send repla ement parts (at no ost to the pur haser) for any defe tive adjustable

bed part to the pur haser, and CUSTOMATIC ADJUSTABLE BEDZ®will pay all pre-authorized labor and transportation osts

asso iated with the repair or repla ement of any parts CUSTOMATIC ADJUSTABLE BEDZ®determines to be defe tive. This

one (1) year warranty shall not apply if pur haser does not return any and all defe tive parts to CUSTOMATIC ADJUSTABLE

BEDZ®within 15 days of pur haser’s re eipt of repla ement part(s).

19-YEAR LIMITED WARRANTY

Upon re eiving reasonable written noti e at any time after 1 year and up to twenty years from the warranty ommen ement

date, CUSTOMATIC ADJUSTABLE BEDZ®will offer repla ement parts (upon terms and onditions set forth in this paragraph)

for any me hani al bed part found to be defe tive. Ele troni s, ele tri al omponents, drive motors and massage motors are

ex luded. Pur haser shall pay 18/19th of the then urrent repla ement ost of the defe tive part. Any onsumer of an

CUSTOMATIC ADJUSTABLE BEDZ®adjustable bed shall bear the remainder of the ost of the repla ement part. This nineteen

(19) year warranty shall not apply if pur haser does not return any and all defe tive parts to CUSTOMATIC ADJUSTABLE

BEDZ®within 15 days of pur haser’s re eipt of repla ement part. In those ases where the nineteen (19) year warranty ap-

plies, the pur haser shall bear all servi e, transportation, labor, and shipping osts related to the delivery and/or repla ement

of the defe tive part. With respe t to adjustable beds that are more than twenty (20) years after the warranty ommen e-

ment date, the pur haser shall bear the entire ost of repair and repla ement of all parts and materials, in luding labor and

transportation.

ADDITIONAL TERMS AND CONDITIONS

This warranty does not apply; (a) to any damage aused by the pur haser; (b) if there has been any unauthorized repair or

repla ement of adjustable bed parts; ( ) if the adjustable bed has been mishandled (whether in transit or by other means),

subje ted to physi al or ele tri al abuse or misuse, or otherwise operated in any way in onsistent with the operation and

maintenan e pro edures outlined in the Owner’s Manual, this warranty, and any other appli able do ument published or

approved by CUSTOMATIC ADJUSTABLE BEDZ®; (d) to damage to mattresses, fabri , ables, ele tri al ords or items supplied

by dealers. Conta t the dealer or relevant party for warranty information on these items.; (e) if there has been any unne es-

sary servi e alls, in luding osts for in-home servi e alls solely for the purpose of edu ating the onsumer about the

adjustable bed for finding an unsatisfa tory power onne tion; (g) if the re ommended weight restri tions are not

followed

(Twin/TXL/Split QN/Split CA King: 575 Pounds, Full/FXL: 600 Pounds, Queen: 650 Pounds)

, the warranty will be void.

Repairs to or repla ement of the adjustable bed or its omponents under the terms of this limited warranty will apply to the

original warranty period and will not serve to extend su h period.

The de ision for the repair or repla ement of defe tive parts under this warranty is at the option and sole dis retion of

CUSTOMATIC ADJUSTABLE BEDZ®.

REPAIR OR REPLACEMENT OF ADJUSTABLE BED PARTS WILL BE THE SOLE REMEDY OF THE PURCHASER.

CUSTOMATIC ADJUSTABLE BEDZ®, AND THEIR PARENTS, SUBSIDIARIES, DIVISIONS, AFFILIATES OR AGENTS HOLD

ABSOLUTELY NO LIABILITY OR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR FOR ANY

OTHER DAMAGE, CLAIM, OR LOSS NOT EXPRESSLY COVERED BY THE TERMS OF THIS WARRANTY.

Adjustable Bed Fra e

The “ELEVATION”

WARRANTY

No reimbursement will be made to the pur haser for in onvenien e, removal, installation, setup time, la k of use, shipping, or any other osts

or expenses not overed by this warranty. CUSTOMATIC ADJUSTABLE BEDZ® does not hold responsibility for in-home servi e on adjustable

beds. You must onta t your dealer or party that sold the adjustable bed for any terms and onditions relating to their in-home servi e, should

any exist.

CUSTOMATIC ADJUSTABLE BEDZ®, AND THEIR PARENTS, SUBSIDIARIES, DIVISIONS, AFFILIATES OR AGENTS MAKE NO

OTHER WARRANTY WHATSOEVER, EXPRESS OR IMPLIED. ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED BY NAME AND EXCLUDED FROM THIS AGREEMENT.

The above limitation or ex lusion may not apply to every pur haser as some states disallow ex lusions or limitations of in idental or onsequential damages.

This warranty allows the pur haser spe ifi legal rights. The pur haser may also have other rights, whi h an vary from state to state. This warranty is valid in the