Customatic Rize ELEVATION RI-ABE-A25-WH User manual

Model Number: RI-ABE-A25-WH Serial Number: ___ __________ ______
(Pla e your serial number here for ready referen e)
COPYRIGHT 2013 CUSTOMATIC ADJUSTABLE BEDZ
OWNER’S MANUAL
Adjustable Bed Frame
The
“ELEVATION”
This produ t and all our bedding produ ts are overed by one or more of the following issued
and pending U.S. patents in luding Nos. 7448100, D657157, D663542, D657158, D657156,
8209801, 8209800, D663544, D663543 and other patents pending.

Adjustable Bed Fra e
The “ELEVATION”
Safety Pre autions.......................................................................1
Parts List......................................................................................3
Installation Guide........................................................................4
Hand Control Operation Guide ..............................................6
Syn hronize Installation Guide ..............................................7
Troubleshooting ........................................................................ 8
Warranty & Registration ............................................................ 9
Model Number: RI-ABE-A25-WH
Table of Contents

Adjustable Bed Fra e
The “ELEVATION”
Safety Precautions
1
ATTENTION!
IMPORTANT SAFETY INSTRUCTIONS.
PLEASE READ THESE INSTRUCTIONS
THOROUGHLY BEFORE USING THIS
PRODUCT.
ELECTRICAL SAFETY
Always unplug this adjustable bed frame from the
ele tri al outlet before any leaning or maintenan e
of the bed frame. To safely dis onne t, make sure all
ontrols are in the off position, then remove the
plug from the outlet.
Keep ord away from heated surfa es. Keep air
openings free of lint, hair and the like - never operate
when air openings are blo ked. Never drop or insert any
obje t into any opening. Use only indoors.
Cease use of this bed frame and onta t a qualified
servi e enter for repair if: (1) it has a damaged ord
or plug, (2) it is not working properly, (3) it has been
dropped or damaged, or (4) it has been dropped
into water.
GROUNDING SAFETY
To redu e the risk of ele tri sho k, ele tri al fire, or faulty
operation of this produ t, your Adjustable Bed features a
polarized plug meant to be used only with a grounded
ele tri al outlet. If this plug does not fit into your outlet,
onta t a qualified ele tri ian to install a properly
grounded outlet. Failure to use a properly grounded
outlet for this produ t will ompromise this important
grounding safety feature. The use of adapters is not
re ommended unless the outlet is he ked by a
qualified ele tri ian to ensure the proper grounding of the
adapter. Please note: Unauthorized modifi ations
to this produ t ould void the ele tri al portion of
your warranty.
FOR OPTIMAL SAFETY, YOUR ADJUSTABLE BED
SHOULD BE PLUGGED INTO A SURGE PROTECTOR
(not supplied with this Adjustable Bed).
WARRANTY WARNING!
This bed is spe ifi ally designed to require no maintenan e
by you, the user. Any opening or tampering with the ontrol
box, motors or hand ontrols (with the ex eption of the
battery ompartment if equipped) will result in a void of the
warranty. Only those authorized may ondu t repairs or part
repla ement on your adjustable bed.
IN-HOME USE ONLY
This Adjustable Bed
is designed ex lusively for in-home use.
HOSPITAL DISCLAIMER: It is NOT designed for hospital use
and is NOT designed to eet hospital standards. Do not use
this bed with TENT TYPE oxygen therapy equip ent or use
near explosive gases.
IMPORTANT SAFETY FEATURES
Weight fail safe feature: In the ase that an overload of
weight is pla ed on the head or foot me hanism, the
ontrol unit will automati ally stop all fun tions. The
ontrol unit will automati ally resume all fun tions
30 se onds after ex ess weight is removed.

Adjustable Bed Fra e
The “ELEVATION”
Safety Precautions
2
SAVE THESE INSTRUCTIONS!
Proper operation of your Rize Adjustable Bed®is necessary to ensure the long life
and durability you expect fro a high-quality product.
The anufacturer has tested and inspected this product prior to ship ent.
CONSUMERS WITH PACEMAKERS
It is possible that the (optional) vibrating feature of this bed may be interpreted falsely by some pa emakers as move-
ment and/or exer ise. This is ommon with any produ t that produ es a vibrating motion, and may or may not affe t
your pa emaker. Please onsult your physi ian with any on erns.
USER-SERVICEABLE PARTS
This bed is spe ifi ally designed to have no maintenan e by you, the user. Therefore, you are en ouraged not to open
any motors, alter the wiring, or adjust, modify or hange the stru ture of the produ t, as it will void the warranty.
PRODUCT RATINGS
Lift Motor Restri tions: The lift motors in this bed are NOT designed to operate ontinuously for more than three (3)
minutes over a thirty (30) minute time period, or approximately 10% duty y le. To ensure reliable fun tionality and
full life of this produ t, do not attempt to ex eed these limits.
NOTE: Attemptin to circumvent or exceed this ratin will shorten the life expectancy of the product and may void the
warranty.
Weight Restri tions: The re ommended weight limits on our adjustable beds are:
Twin/TXL/Split QN/Split CA King: 575 Pounds, Full/FXL: 600 Pounds, Queen: 650 Pounds.
The stru ture of the bed will support the re ommended weight when distributed evenly a ross the bed. Your Rize
adjustable bases are manufa tured with state of the art ele troni s, and the most reliable motors (2 per unit), ontrol
boxes and linkage. The manufa ture warranties these DC motors up to 650 lbs.evenly distributed in Queen Size. This
warranty ex eeds the industry norm for DC motors used in adjustable bases. Although the warranty overs up to 650
lbs. evenly distributed in Queen Size, the Rize base has been tested for weight load by a ertified independent testing
laboratory showing good performan e with weight loads above 700 lbs. per unit.
Th h ad and foot s ctions ar not d sign d to individually support or lift th ntir r comm nd d w ight.
For optimal performan e, entering and exiting the adjustable bed with the bed in the flat or level position is
re ommended.
NOTE: Exceedin the recommended wei ht restrictions could dama e your adjustable bed and void our warrant .
SMALL CHILDREN AND PET WARNING
Immediately dispose of all pa king materials as it an pose a smother risk to small hildren and pets. Injury ould o ur
also if hildren or pets are permitted to play on or under the bed. Do not allow hildren to operate this bed without
adult supervision.

3
Parts List
A
(1)
B
(1)
D
(4)
E
(2)
F
(1)
Adjustable Bed Fra e
The “ELEVATION”
(4)
C
NOTE: Before discarding any packing
aterials, check the adjustable bed
fra e carton and verify all ite s in
the parts list are included:
A. Remote Control (1)
B. Mattress Retainer Bra ket (1)
C. Bed Leg (4)
D. Retainer Bolt (4)
E. 1/4 In h Retainer Washer (2)
F. Allen Key Wren h (1)

Adjustable Bed Fra e
The “ELEVATION”
Installation Guide
STEP 1.
For safety reasons, the following should be performed by 2 people.
Carefully lift the bed frame unit out of the shipping arton with the
top side fa ing downward.
STEP 2. Ass mbling B d L gs
Open the a essories box, take out the 4 legs, and thread them in a
lo kwise dire tion into the threaded holes in the frame.
STEP 3.
Remove and extend the power ord from the frame.
STEP 4.
Take plasti wrapping off the base frame.
STEP 5.
Carefully rotate the base frame over so the top side is fa ing upward.
Be areful not to rest the frame on its side. The weight may damage
the legs.
STEP 6.
Plug the power ord into a grounded ele tri al outlet.
STEP 7.
Install batteries in hand unit.
If the hand unit is a wired unit, no batteries are needed.
Try all fun tions on the hand ontrol to
ensure all features are operational.
If the bed does not work, refer to Troubleshooting on p.14.
STEP 8.
Return bed to flat or level position.
STEP 9. Ass mbling
Th Mattr ss R tain r Brack t
Fasten the mattress retainer bra ket (B) to the front of the bed frame
using the retainer bolts (F) and 1/4 in h Retainer washers (H), as
shown in the diagram below.
4
TIGHTEN THE LEGS SECURELY TO THE FRAME.
DO NOT OVERTIGHTEN THE BED LEGS.
NOTE:For optimal safety, a surge prote tor should be
used (not supplied with this Adjustable Bed).
NOTE : Use ONLY the allen wren h to fasten the retainer
bolts. DO NOT use a power s rewdriver as it may over tighten the
bolts. Mattress retainer hardware must NOT be over tightened.
If the adjustable fra e is to be set up without a headboard,
si ply install a attress on the fra e.Installation is now co plete.
If a headboard is to be installed, proceed to step 10 on next page.
Important!
MAKE SURE POWER CORDS DO NOT OBSTRUCT
ANY ADJUSTABLE BED MECHANISMS.

Installation Guide
STEP 10. Ass mbl th H adboard Brack t
i. Use the hand ontrol to elevate the head of the bed so
the bed base frame is rea hable.
iv. When headboard bra kets are assembled, make sure there is a spa e of 1.5 (38.1 mm) to 2 in hes (50.8 mm)
between the edge of the bed base and the headboard bra kets.
v. Se urely fasten the headboard bolts (not in luded with your adjustable bed) to the end of the headboard bra ket assembly.
vi. Measure the distan e from the enter of one mounting hole in the headboard to the enter of the other.
vii. Measure the distan e from the enter of one mounting hole in the headboard bra ket assembly to the enter of the other.
viii. If you need to adjust the headboard bra kets, uns rew the bolts holding the outer headboard bra kets and move them
the ne essary distan e. Reinstall the bolts and se urely tighten.
STEP 11.
Pla e your mattress on the adjustable bed frame surfa e. Your adjustable bed and headboard installation is now omplete.
If the bed omes with a programming option, refer to the hand Control Guide for more information.
5
IMPORTANT NOTES:
Failur to follow th installation st ps as th y app ar in this
guid could r sult in damag to your adjustabl b d fram .
Mak sur to position th bottom of th h adboard cross
m mb r no mor than 3 inch s (76.2 mm) b tw n th
h adboard and th top of th mattr ss.
ii. Slide the inner headboard bra ket (D) into the C- hannel
frame. (The bra ket opening and the C- hannel opening should
fa e ea h other to reate a box shape.) Insert a retainer bolt (G)
fitted with a 5/16 in h washer (I) into one of the predrilled holes
in the C- hannel frame and through the inner headboard
bra ket. Tighten in pla e with a 5/16 in h washer (I) and 5/16
in h nut (J). Repeat on the other side.
iii. Pla e the open side of the outer headboard bra ket (E) onto
the exposed square tube of the inner headboard bra ket (D) to
reate a tight fit between (D) and (E). Insert a retainer bolt (G)
fitted with a 5/16 in h washer (I) into the outer headboard
bra ket (E) and through the inner headboard bra ket (D). Hand
tighten using a 5/16 in h washer (I) and a 5/16 in h nut (J).
(Leave loose enough for adjusting.) Repeat on
the other side.
Adjustable Bed Fra e
The “ELEVATION”
This mod l do s not includ a h adboard brack t kit. H adboard brack t kit can
b purchas d s parat ly by contacting your authoriz d r tail r

Hardwired Hand
Remote Operation
6
FOR YOUR SAFETY, READ THE OWNER’S MANUAL CAREFULLY AND COMPLETELY BEFORE
OPERATING THIS PRODUCT. ELECTRIC SHOCK MAY OCCUR IF ELECTRICAL COMPONENTS
ARE NOT INSTALLED OR OPERATED ACCORDING TO THESE GUIDELINES.
H ad and Foot Position Adjustm nts (A, B, C, D, E, F)
• Use to raise or lower the head and foot se tions of your adjustable bed.
LED Signature Light
A. Raises the Head of the Bed
B. Lowers the Head of the Bed
C. Raises the Foot of the Bed D. Lowers the Foot of the Bed
F. Lowers the Head &
Foot of the Bed
E. Raises the Head &
Foot of the Bed
Saf ty
• The input transformer voltage is AC120V 60HZ, the output voltage is DC24V 3A. In the ase of a short- ir uit, a fuse on the
transformer will blow to prote t the ele tri al equipment (Fuse: 1A~1.5A.). Should this o ur, you MUST seek professional
assistan e to repla e the fuse. Call Custom r Car at: 1-877-826-8757
Notic : The hanges or modifi ations not expressly approved by the party responsible for omplian e ould void the user’s
authority to operate the equipment.
Adjustable Bed Fra e
The “ELEVATION”

Pairin Cable Installation Guide
to Synchronize Two Beds
7
St p 1-1 Put the bottom of the bed frame
upward, Lo ate the bla k ontrol box next to
the a tuator.
St p 1-2 Take out the wire ap and remove the
plug of the handset from the ontrol box. (Same
steps for the se ond bed frame)
St p 2-2 Insert the 900plug head into the
handset terminal on the ontrol box of the
bed frame and put ba k the wire ap. (Same
steps for the se ond bed frame.)
St p 3 Conne t handset remote with the
pairing Cable and finish the paring.
* (Please arefully mat h the pins on the plug
while inserting.)
St p 2-1 Take out the Pairing Cable. The 900 plug
head with the longer part of able is for onne ting the
bla k ontrol box. Straight plug head with shorter part
of able is for onne ting the handset remote.
Adjustable Bed Fra e
The “ELEVATION”
This mod l do s not includ a Pairing Cabl . Pairing Cabl can b
purchas d s parat ly by contacting your authoriz d r tail r

Troubleshootin
8
In the event the RIZE®adjustable bed fails to operate, investigate the
symptoms and possible solutions provided in the hart below:
SYMPTOM SOLUTION
Hand Remote LED illuminates and appears
Normal, but will not operate bed.
None of the Fun tions on the
Adjustable Bed will Operate.
1) Is the power ord plugged into a working &
grounded ele tri al outlet?
• NOTE: A grounded, ele tri al surge prote tion devi e
is re ommended (not supplied)
2) Test outlet by plugging in an applian e you know
works properly.
1) Your Bed may be obstru ted preventing smooth
operation. Remove obstru tions from around &
under the bed.
2) Che k that Head se tion has learan e from
headboard or wall.
3) Headboard may be too lose the edge of the
mattress. Verify a 1.5” (38.1mm) to 2” (50.8mm)
distan e between headboard bra kets and mattress.
Adjust if required.
1) Unplug the power ord. After 45 se onds, plug in to
ele tri al outlet. This should reset the ele troni
omponents.
2) The Home Ele tri al ir uit breaker may have been
tripped. Reset ir uit breaker if needed.
3) Che k surge prote tion devi e or ele tri al outlet to
insure working order. Test outlet by plugging in a
known working applian e.
Head or foot se tion Fun tion Key will elevate bed,
but will not return to the horizontal (Flat) position.
IF YOU EXPERIENCE ANY TROUBLE WITH YOUR BED FRAME WITHIN THE WARRANTY PERIOD,
PLEASE CONSULT THE TROUBLESHOOTING GUIDE PROVIDED WITH YOUR FRAME
AND ONLINE (IF APPLICABLE). IF PROBLEMS PERSIST, PLEASE CALL:
CUSTOMER SERVICE TOLL FREE NUMBER
1-877- 826-8757
Please Have Your Re eipt Ready And Available
THANK YOU AND ENJOY YOUR RIZE®ADJUSTABLE BED FRAME!
Adjustable Bed Fra e
The “ELEVATION”