CyberData 011324 User manual

SIP Paging Amplifier 
Operations Guide
Part #011324
Document Part #931971A
for Firmware Version 20.5.0
CyberData Corporation
3 Justin Court
Monterey, CA 93940
[phone]
The IP Endpoint Company

Operations Guide 931971A CyberData Corporation
SIP Paging Amplifier Operations Guide 931971A
Part # 011324
COPYRIGHT NOTICE:
© 2023, CyberData Corporation, ALL RIGHTS RESERVED.
This manual and related materials are the copyrighted property of CyberData Corporation. No part
of this manual or related materials may be reproduced or transmitted, in any form or by any means
(except for internal use by licensed customers), without prior express written permission of
CyberData Corporation. This manual, and the products, software, firmware, and/or hardware
described in this manual are the property of CyberData Corporation, provided under the terms of an
agreement between CyberData Corporation and recipient of this manual, and their use is subject to
that agreement and its terms.
DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
manual or the products, software, firmware, and/or hardware described herein, and CyberData
Corporation assumes no liability for damages or claims resulting from any use of this manual or such
products, software, firmware, and/or hardware. CyberData Corporation reserves the right to make
changes, without notice, to this manual and to any such product, software, firmware, and/or
hardware.
OPEN SOURCE STATEMENT: Certain software components included in CyberData products are
subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL)
“open source” or “free software” licenses. Some of this Open Source Software may be owned by
third parties. Open Source Software is not subject to the terms and conditions of the CyberData
COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open
Source Software is determined by the terms of the GPL, LGPL, or third party, according to who
licenses that software.
Software or firmware developed by CyberData that is unrelated to Open Source Software is
copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied,
modified, reverse-engineered, or otherwise altered without explicit written permission from
CyberData Corporation.
TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are
trademarks of CyberData Corporation. Other product names, trademarks, and service marks may
be the trademarks or registered trademarks of their respective owners.
Technical Support 

The fastest way to get technical support for your VoIP product is to
submit a VoIP Technical Support form at the following website:
https://support.cyberdata.net/

Phone: [phone], Ext. 333
Email: [email protected]et
Fax: [phone]
Company and product information is at www.cyberdata.net.
The IP Endpoint Company

Operations Guide 931971A CyberData Corporation
Revision Information
Revision 931971A, which corresponds to firmware version 20.5.0, was released on June 15, 2023.

Operations Guide 931971A CyberData Corporation
Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the provided
plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.
13. Prior to installation, consult local building and electrical code requirements.
GENERAL ALERT
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
GENERAL ALERT
Warning
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.
GENERAL ALERT
Warning
The PoE connector is intended for intra-building connections only and does not
route to the outside plant.

Operations Guide 931971A CyberData Corporation
Pictorial Alert Icons
GENERAL ALERT
General Alert
This pictoral alert indicates a potentially hazardous situation. This alert will be
followed by a hazard level heading and more specific information about the
hazard.
Ground
This pictoral alert indicates the Earth grounding connection point.
Hazard Levels
Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or
serious injury. This is limited to the most extreme situations.
Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.
Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or
moderate injury. It may also alert users against unsafe practices.
Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).
The safety guidelines for the equipment in this manual do not purport to address all the safety issues
of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and
health practices and determine the applicability of regulatory limitations prior to use. Potential safety
hazards are identified in this manual through the use of words Danger, Warning, and Caution, the
specific hazard type, and pictorial alert icons.

Abbreviation or Term Definition
A-law A standard companding algorithm, used in European digital
communications systems to optimize, i.e., modify, the dynamic range of an
analog signal for digitizing.
AVP Audio Video Profile
Cat 5 TIA/EIA-568-B Category 5
DHCP Dynamic Host Configuration Protocol
LAN Local Area Network
LED Light Emitting Diode
Mbps Megabits per Second.
NTP Network Time Protocol
PBX Private Branch Exchange
PoE Power over Ethernet (as per IEEE 802.3af standard)
RTFM Reset Test Function Management
SIP Session Initiated Protocol
SRTP Secure Real Time Protocol
u-law A companding algorithm, primarily used in the digital telecommunication
UC Unified Communications
VoIP Voice over Internet Protocol
Operations Guide 931971A CyberData Corporation
Abbreviations and Terms

i
Operations Guide 931971A CyberData Corporation
Contents
Chapter 1 Product Overview 1
1.1 How to Identify This Product .....................................................................................................1
1.2 Typical System Installation .......................................................................................................2
1.3 Features ...................................................................................................................................3
1.4 Supported Protocols .................................................................................................................4
1.5 Supported SIP Servers .............................................................................................................4
1.6 Specifications ...........................................................................................................................5
1.7 Typical Coverage ......................................................................................................................6
1.7.1 Intelligibility Outdoor Field Test .......................................................................................6
1.7.2 Typical Warehouse Paging Setup ...................................................................................7
1.8 Compliance ..............................................................................................................................8
1.8.1 CE Statement .................................................................................................................8
1.8.2 FCC Statement ..............................................................................................................8
1.8.3 Industry Canada (IC) Compliance Statement ................................................................8
Chapter 2 Installing the SIP Paging Amplifier 9
2.1 Parts List ..................................................................................................................................9
2.2 SIP Paging Amplifier Setup ....................................................................................................10
2.2.1 SIP Paging Amplifier Components ...............................................................................11
2.2.2 Connecting the SIP Paging Amplifier ..........................................................................12
2.2.3 SIP Paging Amplifier System Installation and Connection Options ..............................15
2.2.4 Strobe Connections Behind the Port Cover .................................................................17
2.2.5 Connecting the 011288 Auxiliary RGB (Multi-Color) Strobe Kit ...................................18
2.2.6 Ethernet Connection ....................................................................................................21
2.2.7 Loudspeaker Type ........................................................................................................21
2.2.8 Cabling/Wiring ..............................................................................................................21
2.2.9 Confirm Operation ........................................................................................................22
2.2.10 Confirm the IP Address and Test the Audio ...............................................................23
2.3.1 Factory Default Settings ...............................................................................................24
2.3.2 SIP Paging Amplifier Web Page Navigation .................................................................25
2.3.3 Using the Toggle Help Button .......................................................................................26
2.3.4 Log in to the Home Page ..............................................................................................28
2.3.5 Configure the Device ....................................................................................................32
2.3.6 Configure the Audio ......................................................................................................35
2.3.7 Configure the Network Parameters .............................................................................37
2.3.8 Configure the SIP (Session Initiation Protocol) Parameters .........................................40
2.3.9 Configure the SSL Parameters ....................................................................................50
2.3.10 Configure the Multicast Parameters ...........................................................................56
2.3.11 Configure the Sensor Page Parameters .....................................................................60
2.3.12 Configure the Audiofiles Page Parameters .................................................................64
2.3.13 Configure the Events Parameters ..............................................................................70
2.3.14 Configure the Autoprovisioning Parameters ...............................................................75
2.4.1 Downloading the Firmware ...........................................................................................87
2.4.2 Reboot the Device ........................................................................................................90
2.5.1 Command Interface Post Commands ..........................................................................91
Appendix A Mounting the Amplifier 92
A.1 Mount the Amplifier ...............................................................................................................92
A.2 Dimensions ............................................................................................................................93
Appendix B Troubleshooting/Technical Support 94
B.1 Frequently Asked Questions (FAQ) ........................................................................................94
B.2 Documentation .......................................................................................................................94
B.3 Contact Information ................................................................................................................95
B.4 Warranty and RMA Information ..............................................................................................95
Index 96

1
Operations Guide 931971A CyberData Corporation
1 Product Overview
1.1 How to Identify This Product
To identify the SIP Paging Amplifier (PoE), look for a model number label similar to the one shown in
Figure 1-1. Confirm the following:
• The model number on the label should be 011324.
Figure 1-1. Model Number Label1
1. This figure is just an example. The revision and version information in this figure may be different than the label
on your product.
SIP Paging Amplifier
011324* / 021547*
www.cyberdata.net
This device complies with part 15 of the FCC Rules. Operation is subject to the following 
two conditions: (1) this device may not cause harmful interference, and (2) this device must 
accept any interference received, including interference that may cause undesired operation.
CAN ICES-3 (A)/NMB-3(A)
V
00:20:F7:04:FD:0B
324200100
Serial number begins with 324
20.5.0
Model number
324200100
Serial No:
MAC:
Part Number:

Product Overview
Typical System Installation
Operations Guide 931971A CyberData Corporation
2
1.2 Typical System Installation
Figure 1-2 illustrates how the SIP Paging Amplifier is normally installed as part of a public address
system.
Figure 1-2. Typical Installation
Compliant PoE Ethernet Switch
VoIP Phone
IP-PBX Server
SIP Paging Amplifier
The IP66 Analog Horn
(part #011471) must be
purchased separately.

Product Overview
Features
Operations Guide 931971A CyberData Corporation
3
1.3 Features
• Concurrent SIP and multicast paging
• Loud/Night Ringer function - second SIP extension
• Paging Prioritization
• Support for 10 multicast paging groups
• 9 user-uploadable page messages
• Can receive pages directly from Poly phones as well as other devices that can send standard
multicast
• Sense input capable of generating events or SIP calls
• Supports delayed pages, i.e. call buffering
• Support for security code to prevent unwanted SIP calls
• Support for auxiliary strobe
• Line-in for background music
• Line-out connector
• DTMF controlled relay
• Supports up to two 011471 IP66 Analog Horns or other 8 Ohm speaker
• Network volume control
• TLS 1.2 and SRTP enhanced security for IP Endpoints in a local or cloud-based environment
• Autoprovisioning via HTTPS, HTTP or TFTP
• HTTPS web based configuration
• Configurable event generation for device health and status monitoring
• 802.11q VLAN tagging
• HTTPS command interface
• Support for Cisco SRST resiliency

Product Overview
Supported Protocols
Operations Guide 931971A CyberData Corporation
4
1.4 Supported Protocols
The SIP Paging Amplifier supports:
•SIP
• Multicast
• HTTPS web-based configuration
Provides an intuitive user interface for easy system configuration and verification of SIP Paging
Amplifier operations.
• TLS 1.2
• DHCP Client
Dynamically assigns IP addresses in addition to the option to use static addressing.
• TFTP Client
Facilitates hosting for the configuration file for Autoprovisioning.
•RTP
•SRTP
• RTP/AVP - Audio Video Profile
• SPEEX
• Audio Encodings
PCMU (G.711 mu-law)
PCMA (G.711 A-law)
G.722
G.729
Packet Time 20 ms
1.5 Supported SIP Servers
The following link contains information on how to configure the SIP Paging Amplifier for the
supported SIP servers:
https://www.cyberdata.net/pages/connecting-to-ip-pbx-servers

Product Overview
Specifications
Operations Guide 931971A CyberData Corporation
5
1.6 Specifications
Table 1-1. Specifications
Specifications
Ethernet I/F 10/100 Mbps
Protocol SIP RFC 3261 Compatible
Power Input PoE 802.3at or 802.3af
Audio Output 802.3at: 117.9 (+/- 0.2) dBC @1M and 1kHza
802.3af: 115.1 (+/- 0.2) dBC @1M and 1kHza
a.When used with the 011471 Horn (sold separately).
Line In:
Input Signal Amplitudes
Input Impedance
2.0 VPP maximum
10k Ohm
Line Out:
Output Signal Amplitudes
Output Level
Total Harmonic Distortion
Output Impedance
2.0 VPP maximum
+2dBm nominal
0.5% maximum
10k Ohm
On-Board Relay 1A @ 30 VDC
Payload Types G.711 a-law, G.711µ-law, G.722, and G.729
Network Security TLS 1.2, SRTP, HTTPS
Operating Range Temperature: -40o C to 55o C (-40oF to 131oF)
Humidity: 5-95%, non-condensing
Storage Temperature
Storage Altitude
-40oC to 70oC (-40oF to 158oF)
Up to 15,000 ft. (4573 m)
Dimensionsb
b. Dimensions are measured from the perspective of the product being upright with the front of the
product facing you.
1.10 in. [29.0 mm] Length
4.20 in. [107.0 mm] Width
8.50 in. [215.0 mm] Height
Weight
Boxed Weight
1.27 lbs. [0.57 kg]
2.0 lbs. [0.90 kg]
Compliance CE: EMC Directive – Class A EN 55032 & EN 55024, LV
Safety Directive – EN 62368-1; RoHS Compliant; FCC Part
15 Class A; Industry Canada ICES-3 Class A; IEEE 802.3
Compliant; TAA Compliant
Warranty 2 Years Limited
Part Number 011324

Product Overview
Typical Coverage
Operations Guide 931971A CyberData Corporation
6
1.7 Typical Coverage
With one horn attached to the Paging Amplifier under standard 802.3af PoE power, coverage is up to
5,000 square feet. With two horns attached to the Paging Amplifier under 802.3at PoE (high power),
coverage is up to 10,000 square feet depending on ambient background noise levels.
1.7.1 Intelligibility Outdoor Field Test
The figure below shows the intelligibility outdoor field test of the device when it is used with the
011471 IP66 Outdoor Analog Horn.
Figure 1-3. Intelligibility Outdoor Field Test

Product Overview
Typical Coverage
Operations Guide 931971A CyberData Corporation
7
1.7.2 Typical Warehouse Paging Setup
Figure 1-4. Typical Warehouse Paging Setup
Typical Example of a 70,000 Square Feet Warehouse Paging Set up
Office Bathroom
25' 25'
Loud Speaker Amplifier
Part Numbers: 011404 and 011405
Horn Speaker Horn SpeakerHorn Speaker Horn Speaker
"High Power Mode" with
Two (2) Horn Speakers Attached
Horn to Loud Speaker Amplifier Horn Speaker to Horn Speaker
50'
Horn SpeakerHorn Speaker
Loud Speaker Amplifier
Part Number: 011405

Product Overview
Compliance
Operations Guide 931971A CyberData Corporation
8
1.8 Compliance
1.8.1 CE Statement
As of the date of manufacture, the Paging Series has been tested and found to comply with the
specifications for CE marking and standards per EMC and Radio communications Compliance.
EMC Directive - Class A Emissions, Immunity, and LV Safety Directive, RoHS Compliant.
Flammability rating on all components is 94V-0.
1.8.2 FCC Statement
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.
CAUTION: Changes or modifications not expressly approved by the manufacturer responsible for
compliance could void the user's authority to operate the equipment.
1.8.3 Industry Canada (IC) Compliance Statement
Operation is subject to the following two conditions:
1.This device may not cause interference, and
2.This device must accept any interference, including interference that may cause undesired
operations of the device.
ICES-3 Class A



9
Operations Guide 931971A CyberData Corporation
2 Installing the SIP Paging Amplifier
2.1 Parts List
Ta b l e 2-2 illustrates the parts for each SIP Paging Amplifier and includes a kit for mounting.
Quantity Part Name Illustration
1SIP Paging Amplifier Assembly
1Installation Quick Reference Guide
1SIP Paging Amplifier Accessory Kit
Table 2-2. Parts List

Installing the SIP Paging Amplifier
SIP Paging Amplifier Setup
Operations Guide 931971A CyberData Corporation
10
2.2 SIP Paging Amplifier Setup
Set up and configure each SIP Paging Amplifier before you mount it.
CyberData delivers each SIP Paging Amplifier with the factory default values indicated in
Table 2-3:
Parameter Factory Default Setting
IP Addressing DHCP
IP Addressa192.168.1.23
Web Access Username admin
Web Access Password admin
Subnet Maska255.255.255.0
Default Gatewaya192.168.1.1
Table 2-3. Factory Default Settings—Default of Network
a. Default if there is not a DHCP server present.

Installing the SIP Paging Amplifier
SIP Paging Amplifier Setup
Operations Guide 931971A CyberData Corporation
11
2.2.1 SIP Paging Amplifier Components
Figure 2-5 shows the components of the SIP Paging Amplifier.
Figure 2-5. SIP Paging Amplifier Components
The IP Endpoint Company
RTFM Power
Paging
Amplier
Link / Act. Status
Status LED (GREEN)
The GREEN Status LED illuminates
after supplying power to the device.
Link/Network Activity (Link/Act.) LED (GREEN) 
The GREEN Link/Network Activity (Link/Act.)
LED blinks to indicate network traffic.
Power (PWR) LED (GREEN/BLUE)
The Power (PWR) LED is:
GREEN in low power mode (802.3af) 
BLUE during high power mode (802.3at).
RTFM Switch
To broadcast the device’s current IP address, press and hold the RTFM switch for a couple of seconds and then
release it.
To restore the factory defaults, complete the following steps:
1. Press and hold the RTFM switch for several seconds.
2. Release the RTFM switch. The device will be restored to the factory default settings, and will announce "restoring
defaults” and “rebooting.”

Installing the SIP Paging Amplifier
SIP Paging Amplifier Setup
Operations Guide 931971A CyberData Corporation
12
2.2.2 Connecting the SIP Paging Amplifier
2.2.2.1 Using the Amplified Outputs
Low Power Mode
(One Speaker)
The following figure illustrates how to connect the SIP Paging Amplifier and use the amplified
outputs in low power mode to one speaker or horn.
Figure 2-6. Using the Amplified Outputs—Low Power Mode with One Speaker
14 - SPKR OUT (-)
13 - SPKR OUT (+)
12 - AUX SPKR OUT (-)
11 - AUX SPKR OUT (+)
10 - RELAY - NO
9 - RELAY - COM
8 - LINE - IN (+)
7 - LINE - IN (-)
6 - LINE - OUT (-)
5 - LINE - OUT (+)
4 - SENSE - (+)
3 - SENSE - COM
2 - LED COM
1 - LED (+)
CLASS II WIRING
Note: You can use an
802.3af compliance
switch or an 802.3af
power injector and hub.
802.3af Compliant
PoE Ethernet Switch
(sold separately)
Cat 5 Ethernet Cable
*
*Note : The positive (+) wire coming from the speaker
may be red or white. The negative (-) wire is black.
Note: Horn is connected to terminal
block pins 14 (-) and 13 (+) of the
paging amplifier for mono mode.
+
802.3af PoE Injector (low power mode) (sold separately)
or
Standard 1 Speaker Configuration
(802.3af mode)
8 Ohms
+
*Note: If you are using 16 gauge (AWG)
wiring, the maximum recommended
length of the wiring to the horn should be
50 feet or less from the amplifier.
*Note : 16 gauge (AWG) wiring is recommended. 
If the speaker will be routed outside, then CyberData
suggests using CL2 or CL3 certified wiring.
Twist wire nuts
Note: The IP66 Analog Horn (011471) comes with a
3.28 foot cable, which can be connected directly to the
amplifier. If the wiring is greater than 3.28 feet, then it
is suggested to use solder and heat shrink tubing to
fasten the additional wires. Twist wire nuts can be
used as an alternative if it is protected sufficiently.
011471 IP66 Analog Horn
(sold separately)
+

Installing the SIP Paging Amplifier
SIP Paging Amplifier Setup
Operations Guide 931971A CyberData Corporation
13
High Power Mode
(One Speaker)
The following figure illustrates how to connect the SIP Paging Amplifier and use the amplified
outputs in high power mode to one speaker or horn.
Figure 2-7. Using the Amplified Outputs—High Power Mode with One Speaker
802.3at Compliant
PoE Ethernet Switch
(sold separately)
14 - SPKR OUT (-)
13 - SPKR OUT (+)
12 - AUX SPKR OUT (-)
11 - AUX SPKR OUT (+)
10 - RELAY - NO
9 - RELAY - COM
8 - LINE - IN (+)
7 - LINE - IN (-)
6 - LINE - OUT (-)
5 - LINE - OUT (+)
4 - SENSE - (+)
3 - SENSE - COM
2 - LED COM
1 - LED (+)
CLASS II WIRING
Standard 1 Speaker Configuration
(802.3at mode)
8 Ohms
+
*Note : 16 gauge (AWG) wiring is recommended. 
If the speaker will be routed outside, then CyberData
suggests using CL2 or CL3 certified wiring.
Twist wire nuts
Note: Horn is connected to terminal
block pins 14 (-) and 13 (+) of the
paging amplifier for mono mode.
Cat 5 Ethernet Cable
*
*Note : The positive (+) wire coming from the speaker
may be red or white. The negative (-) wire is black.
+
*Note: If you are using 16 gauge (AWG)
wiring, the maximum recommended
length of the wiring to the horn should be
50 feet or less from the amplifier.
Note: The IP66 Analog Horn (011471) comes with a
3.28 foot cable, which can be connected directly to the
amplifier. If the wiring is greater than 3.28 feet, then it
is suggested to use solder and heat shrink tubing to
fasten the additional wires. Twist wire nuts can be
used as an alternative if it is protected sufficiently.
802.3at PoE Injector
(high power mode)
or
Note: You can use an
802.3at compliance
switch or an 802.3at
power injector and hub.
(sold separately)
011471 IP66 Analog Horn
(sold separately)
+