CyberData VoIP Paging/Loudspeaker Amplifier User manual

VoIP Paging/Loudspeaker
Amplifier
Configuration Guide
CyberData Corporation
2555 Garden Road
Monterey, CA 93940
[phone]

CyberData Corporation Configuration Guide
COPYRIGHT NOTICE:
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This manual and related materials are the copyrighted property of CyberData Corporation. No part
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CyberDataVoIPPagingAmplifier
ConfigurationGuide
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TN086
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August08
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1
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ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•Canada•K2K1Y6•T:613‐599‐9698•F:613‐599‐7457•www.objectworld.com
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©2007‐2008ObjectworldCommunicationsCorp.
Allrightsreserved.PublishedAugust25,2008
Objectworld,ObjectworldUnifiedCommunicationsServer,ObjectworldUCServer,ObjectworldUCClient,Objectworld
Connect,ObjectworldConnectPLUS,ITTelephony,andTheITTelephonyCompanyareeithertrademarksorregistered
trademarksofObjectworldCommunicationsCorp.intheUnitedStatesand/orothercountries.
Allothertrademarksorregisteredtrademarksarepropertyoftheirrespectiveowners.
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2
ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•Canada•K2K1Y6•T:613‐599‐9698•F:613‐599‐7457•www.objectworld.com
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TableofContents
1Introduction.....................................................................................................................................................4
1.1NetworkTopology......................................................................................................................................................5
2KnownIntegrationIssues..................................................................................................................................6
3Preparation......................................................................................................................................................7
3.1PCNetworkSettings..................................................................................................................................................7
3.2CyberDataVoIPPagingAmplifierNetworkSettings..................................................................................................8
3.3Upgradingthefirmware.............................................................................................................................................8
4SIPConfiguration.............................................................................................................................................9
4.1GatheringInformation...............................................................................................................................................9
4.2DeviceConfiguration................................................................................................................................................11
5Troubleshooting.............................................................................................................................................12
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ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•Canada•K2K1Y6•T:613‐599‐9698•F:613‐599‐7457•www.objectworld.com
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1Introduction
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TheCyberDataSIP‐enabledVoIPPagingAmplifierprovidesaneasymethodforimplementinganIP‐basedoverheadpaging
systemforbothnewandlegacyinstallations.Theamplifierprovidesdirectdriveofastandardhornspeakerandsupportsa
line‐outconnectorforanexternalamplifier.ThepurposeofthisguideistoprovideinstructionsonconfiguringtheVoIPPaging
AmplifierwithUCServer.
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4
ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•Canada•K2K1Y6•T:613‐599‐9698•F:613‐599‐7457•www.objectworld.com
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1.1 NetworkTopology
BelowisanexampleofhowtheCyberDataVoIPPagingAmplifiermightbeconfiguredinyournetwork.
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5
ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•Canada•K2K1Y6•T:613‐599‐9698•F:613‐599‐7457•www.objectworld.com
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2KnownIntegrationIssues
Knownintegrationissuesinclude:
•Cannotperformsupervisedtransfers
oPerformingasupervisedtransfertothepagingspeakerdoesnotfunctionproperlyandresultsinthe
transferrerindicatingasuccessfultransfereventhoughthetransferwasnotcompleted.
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6
ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•Canada•K2K1Y6•T:613‐599‐9698•F:613‐599‐7457•www.objectworld.com
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3Preparation
Thissectionprovidesinstructionsabouthowtoapplyfirmwareupdates(ifnecessary)andhowtosetupthedeviceformanual
configuration.
3.1 PCNetworkSettings
ThefactorydefaultonCyberDataproductsisastaticIPaddress.Toaccessthedevice,youmustchangeyourPCtothesame
addressrange.
TochangetheIPAddressforyourcomputer,dothefollowing:
NOTE:Makeanoteofyouroriginalnetworksettingsbeforemakinganychangesbecauseyouneedtochangethesesettings
backafterchangingthenetworkconfigurationonthespeaker.
ForWindowsServer2003/XP
1. ClickWindowsStart.
2. ClickControlPanel.
3. Ifyouhavetheclassicview,clickNetworkConnections.
Ifyouhavethecategoryview,clickNetworkandInternetConnections,andthenclickNetworkConnections.
4. Double‐clicktheactiveLANorInternetconnection.
5. ClickProperties.
6. IntheGeneraltab,highlighttheInternetProtocol(TCP/IP)item,andclickProperties.
7. IntheGeneraltab,clickUsethefollowingIPaddress,andenter:
IPAddress:192.168.3.1
SubnetMask:255.255.255.0
DefaultGateway:192.168.3.10
8. ClickOK.
ForWindowsServer2008/WindowsVista
1. ClickWindowsStart.
2. ClickControlPanel.
3. Ifyouhavetheclassicview,clickNetworkandSharingCenterandthenclickManageNetworkConnections.
Ifyouhavethecategoryview,clickNetworkandInternet,ViewnetworkstatusandtasksandthenclickManage
NetworkConnections.
4. Double‐clicktheactiveLANorInternetconnection.
5. ClickProperties.
6. IntheNetworkingtab,highlighttheInternetProtocol(TCP/IP)item,andclickProperties.
7. IntheGeneraltab,clickUsethefollowingIPaddress,andenter:
IPAddress:192.168.3.1
SubnetMask:255.255.255.0
DefaultGateway:192.168.3.10
8. ClickOK.
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7
ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•Canada•K2K1Y6•T:613‐599‐9698•F:613‐599‐7457•www.objectworld.com
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ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•Canada•K2K1Y6•T:613‐599‐9698•F:613‐599‐7457•www.objectworld.com
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3.2 CyberDataVoIPPagingAmplifierNetworkSettings
TheVoIPPagingAmplifierisconfiguredwithastaticIPaddressonfactorydefault.Thismustbechangedsothatthedeviceis
connectedtoyournetwork.
ToenternetworksettingsforCyberDataVoIPPagingAmplifier
1. OpenyourbrowserandtypetheIPAddressofthespeaker.Thefactorydefaultis192.168.3.10.
2. Whenprompted,usethefollowingdefaultWebAccessusernameandpassword:
•WebAccessUsername:admin
•WebAccessPassword:admin
3. ClickNetworkSetup.
4. UnderIPAddressing,selectDHCP.
5. ClickSaveSettings.
3.3 Upgradingthefirmware
RefertotheTechnicalNote“TN051–SIPDeviceFeaturesandComparisons”(aversioneddocumentlocatedonthe
Objectworldwebsiteatwww.objectworld.com/support/documentation)todeterminethemostrecentlysupportedversionof
firmwareforthezonecontroller.
Thefactoryfirmwareversioncanbefoundonthecheck‐offlistshippedwithyourdevice.Ifthefirmwareversiononthedevice
isearlierthantheversionnotedinTN051,upgradethefirmware.
3.3.1 TFTPFirmwareUpgrade
1. RetrievethelatestfirmwarefromtheCyberDatawebsite.(www.cyberdata.net/support/voip/pagingamplifi re )
2. UnzipthefiletotheObjectworldTFTPfolder(locatedin:X:\ProgramFiles\Objectworld\UCServer\Data\TFTP
whereXisthedrivewheretheUCServerprogramfilesareinstalled).
3. OpenyourbrowserandtypetheIPAddressofthePagingAmplifier.
4. Whenprompted,usethefollowingdefaultWebAccessusernameandpassword:
WebAccessUsername:admin
WebAccessPassword:admin
5. ClicktheUpgradebutton.
6. EntertheIPaddressofyourUCServerintheTFTPServerIPfield.
7. UnderNewFilename,enterthefilenameoftheromfileyouunzippedfromthefirmwarezipfile.
Forexample:400‐romdisk‐spk‐sip.img
8. ClickUploadFile.
9. Aftertheromimagefilefinishesuploading,repeatstep6butuploadtheimagefilebyenteringthefilenameof
theimage.
Forexample:400‐image‐spk‐sip.bin
10. ClickUploadFile.
11. Clicktherebootbutton.
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4SIPConfiguration
4.1 GatheringInformation
Toconfigurethedevice,youneedthefollowinginformation.
SIPUserID: Thisisequivalenttotheidentityaddressyouwanttoassociatewiththedevice.
AuthenticateID: ThisistheSIPauthenticationidentifierassociatedwiththeaboveidentity.Thisisrequired
byanySIPend‐pointtoregisterwiththeSIPPBX.
AuthenticatePassword: ThisistheSIPauthenticationpasswordassociatedwiththeaboveidentity.
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TodeterminetheAuthenticationIDandPassword,dothefollowing:
4.1.1 DeterminingtheAuthenticationIDandPasswordastheuser(thatownstheidentity)inUCClient
1. StartUCClient.
2. Loginastheuseryouwanttoassociatetothedevice.
3. Inthebottomleftpane,takenoteoftheidentityname.
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4. ClicktheiconontherightandselectSIPAuthentication.
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5. RecordtheUser/loginnameandpasswordfromthefollowingdialogbecauseyouwillneeditlatertoconfigure
thedevice.
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4.1.2 DeterminingtheAuthenticationIDandPasswordastheadministratorinUCClient
1. StartUCClient.
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ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•Canada•K2K1Y6•T:613‐599‐9698•F:613‐599‐7457•www.objectworld.com
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2. Loginastheadminuser.
3. SelecttheIdentitiestabintheleftpane.
4. GotoView>DisplayidentitiesforallProfiles.
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5. Findtheidentityinthelistthatyouwanttouseanddouble‐clicktheentry.
6. ClickSIPAuthentication.
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ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•Canada•K2K1Y6•T:613‐599‐9698•F:613‐599‐7457•www.objectworld.com
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7. RecordtheUser/loginnameandpasswordfromthefollowingdialogbecauseyouwillneeditlatertoconfigurethe
device.
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4.2 DeviceConfiguration
1. OpenyourbrowserandtypetheIPAddressofthePagingAmplifier.
2. Whenprompted,usethefollowingdefaultWebAccessusernameandpassword:
WebAccessUsername:admin
WebAccessPassword:admin
3. ClicktheSIPSetupbutton.
4. Enterthefollowinginformation:
SIPServer:<IPAddressofUCServer>
SIPUserID:<SIPUserID>
SIPAuthenticateID:<SIPUserID>
SIPPassword:<AuthenticatePassword>
SIPRegistration:Yes
5. ClickSaveSettings.
Thefigurebelowshowsanexampleofhowtocompletetherequiredfields.
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ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•Canada•K2K1Y6•T:613‐599‐9698•F:613‐599‐7457•www.objectworld.com
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ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•Canada•1Y6•613‐599‐9698•F:613‐599‐7457•www.objectworld.com
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K2KT:
5Troubleshooting
1. Youreceiveavoicemailpromptwhendialingtheidentityofthedevice.
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Verifythefollowing:
•TheidentitywascreatedinUCServerandthecorrectUserIDandpasswordareconfiguredonthedevice
oSeesection4
•TheSIPServeraddressonthedeviceissettothecorrectIPAddressofUCServer
oSeesection4.2
•SIPRegistrationisenabledonthedevice
oSeesection4.2
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2. YouareunabletoaccesstheWebinterfacetoconfigurethepagingdevice.
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Verifythefollowing:
•YourPCissettothesameaddressrangeasthedeviceforfirsttimeconfiguration.
•Seesection3.1
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3. Noaudiowhencallingintopagingdevice.
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Verifythefollowing:
•Thevolumelevelissetcorrectlyonthespeaker.
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