cypress solutions CTM-500 User manual

Product
CTM-500
Revision
Revision 1.0
CTM-500 MANUAL
MANUAL: CTM-500
3066 Beta Avenue | Burnaby, B.C. | V5G 4K4
© 2022 Cypress Solutions

© 2022 Cypress Solutions Manual: CTM-500 (Revision 1.0)
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Notice
Revision Control
Description
Initials
Rev
Date
Initial Release
CC
1.0
28-OCT-2022

© 2022 Cypress Solutions Manual: CTM-500 (Revision 1.0)
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Notice
Table of Content
1. Notice................................................................................................................................................................................3
1.1 Operation in hazardous/restricted environments.............................................................................................3
1.2 Regulatory restrictions.............................................................................................................................................3
1.3 Electromagnetic Interference (EMI) –United States FCC Information ........................................................4
1.4 Electromagnetic Interference (EMI) –Canada Information ............................................................................4
1.5 Trademarks..................................................................................................................................................................4
2. Product Overview ..........................................................................................................................................................5
3. Physical Interfaces........................................................................................................................................................5
4. SIM Card Installation ..................................................................................................................................................... 7
4.1 SIM card insertion and removal..............................................................................................................................8
4.2 SIM Removal Tool.......................................................................................................................................................9
5. CTM-500 Installation ....................................................................................................................................................9
5.1 Physical Mounting .....................................................................................................................................................9
5.2 Connect External Antennas ..................................................................................................................................10
5.3 Cellular (4x4 MIMO)..................................................................................................................................................10
5.4 Wi-Fi (2x2 MIMO) .......................................................................................................................................................11
5.5 GNSS/GPS (1x1) .........................................................................................................................................................11
6. Power...............................................................................................................................................................................11
6.1 DC Power Supply ......................................................................................................................................................11
6.2 Power over Ethernet (PoE)....................................................................................................................................12
6.3 Vehicle ECU (OBDII/J1939) ...................................................................................................................................12
7. LED Light Indicators....................................................................................................................................................13
8. Configuration................................................................................................................................................................16
8.1 Access via Ethernet ................................................................................................................................................16
8.2 Access via Wi-Fi ....................................................................................................................................................... 17
9. Power Management ....................................................................................................................................................21
9.1 Power Management Options.................................................................................................................................21
9.2 Power Accessory .................................................................................................................................................... 22
10. General Troubleshooting Operation ....................................................................................................................... 23

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Notice
1. Notice
Due to the nature of wireless communication, the reception or transmission of data can never be
guaranteed. Data may be delayed, corrupted, or never received. Data transfer problems are rare with well-
constructed and configured wireless networks used in conjunction with devices such as the CTM-500
wireless gateway Cypress Solutions Inc. accepts no responsibility for damages of any kind including, but not
limited to personal injury, death, or loss of property due to the delay or loss of data resulting from the use of
the CTM-500 wireless gateway.
1.1 Operation in hazardous/restricted environments
Wireless transmitters can cause interference with some critical operation equipment. For this reason, it is
required that the RF portion of the CTM-500 wireless gateway be turned off when in the vicinity of blasting
operations, medical equipment, life support equipment, or any other equipment that is susceptible to radio
interference. The CTM-500 wireless gateway must be turned off when on-board or in the vicinity of any
aircraft. The FAA prohibits the use of wireless transmitter equipment at any time during aircraft flight.
1.2 Regulatory restrictions
CAUTION: Any modifications to the CTM-500 wireless gateway not expressly authorized by Cypress
Solutions Inc. may cause its regulatory approval status to become invalidated, thereby voiding your
authority to use the product.
The CTM-500 wireless gateway contains a wireless module approved under FCC CFR 47 part 2.1091 and
Industry Canada RSS-102 rules for operation as a mobile or fixed device with its specified antenna of gain
≤6dBi and from which a separation distance of at least 20 cm (8”) must be maintained from all persons at all
times and during all modes of operation. Internal antennas are not available, when external antennas are
used, the antennas used must not be co-located or operated in conjunction with any other antenna or
transmitter. These rules are in place to prevent any possible hazard due to personal exposure to
electromagnetic radiation.
CTM-500 devices are designed to operate with the approved wireless module installed. The module has its
own FCC and Industry Canada approval ID number.

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Notice
1.3 Electromagnetic Interference (EMI) –United States FCC Information
This equipment has been tested and found to comply with limits for a class B digital device, pursuant to part
15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference
in a commercial installation. This equipment generates, uses, and can radiate radio frequency energy, and if
not installed and used in accordance with the instructions, may cause harmful interference to radio
communication. However, there is no guarantee that harmful interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
•Reorient or relocate the receiving/transmitting antenna(s)
•Increase the separation between the equipment and receiver
•Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected
•Consult the dealer or an experienced radio/TV technician for help
1.4 Electromagnetic Interference (EMI) –Canada Information
This digital apparatus does not exceed the class B limits for radio noise emissions from digital apparatus as
set out in the interference causing equipment standard entitles “Digital Apparatus”, ICES-003 of the
Department of Communications.
Cet appareil numérique respecte les limites de bruits radioélectriques applicables aux appareils numériques
de Classe B prescrites dans la norme sur le matériel brouilleur: “Appareils Numériques”, NMB-003 édictée
par le Ministre des Communications.
1.5 Trademarks
All brand or product names, trademarks, logos, etc. used in this manual are owned by their respective
companies.

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Product Overview
2. Product Overview
The CTM-500 is the next generation wireless gateway that is built with an advanced processor to process
data at the highest speed. With the option of LTE-A or 5G connectivity for fixed site or mobile applications,
the CTM-500 can integrate seamlessly into any environment.
3. Physical Interfaces
•Power connector with ignition sense (4 pins)
o7-32 VDC with Transient (spike) protection
oTypical current draw 400mA @ 12V
oStandby/suspend mode
•2x RJ-45 Gigabit Ethernet Ports
oETH0 (Ethernet 0) –supports PoE (802.3 at) with external battery accessory
oETH1 (Ethernet 1)
•Engine Diagnostic Port (ECU) (8 pins)
oDual CAN interface
osupports OBD-II (ISO15765-4) and J1939 supported vehicles
•*General Purpose Input and Outputs (GPIO)/Serial/1-Wire® (16 pin)
oInputs x 4
oOutputs x 4
oRS232 (Receive/Transmit)
o1-Wire® interface
oProtected (fused) power output
FRONT
BACK

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Physical Interfaces
•USB-C Dual Role Port
•Multiple RF connectors
oThreaded SMA style for Cellular and GPS
oRP-SMA style for Wi-Fi
•ON/OFF Switch
oThe switch is used to turn the device on and off.
•Reset button
oUsed for rebooting or resetting the device to failsafe and factory configurations
•Dual SIM card slot
oSupport for two 2FF (mini) SIM cards
*Refer to Appendix 2 and 3 for further detail.
POWER
GENERAL PURPOSE I/O 1-
Wire, SERIAL INTERFACE
ANTENNA CONNECTORS
10/100/1000
Ethernet
CAN BUS
(OBDII/J1939)
USB-C (DEVICE/HOST)
PHYSICAL INTERFACE - FRONT

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SIM Card Installation
4. SIM Card Installation
The CTM-500 supports two mini 2FF style SIM cards. One or two SIMS can be installed.
For single SIM card installation, the SIM card may be inserted into either slot, labelled SIM1 and SIM2.
‘SIM2’slot is located at the top and ‘SIM1’slot is located at the bottom.
SIM1 & SIM2
SLOTS
ON/OFF
SWITCH
RESET
BUTTON
PHYSICAL INTERFACE - BACK

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SIM Card Installation
4.1 SIM card insertion and removal
1) Unlock the SIM card door by sliding it to the left until the door unlocks, then swing the door open.
2) For single SIM card installation, insert the SIM card into either of the slots of the dual SIM holder.
Ensure that the copper contact is facing upwards (chamfered corner to the front left).
3) If applicable, the second SIM card can be inserted into the other slot of the dual SIM holder.
4) Close the SIM door securely by sliding it to the right until a ‘click’ is heard.
Please refer to the video guide as an additional resource here.
COPPER CONTACT FACING UPWARDS
SIM INSERTED
SIM 1 INSTALLED
SIM 2 INSTALLED
SIM 1+2 INSTALLED
SIM REMOVAL

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CTM-500 Installation
4.2 SIM Removal Tool
The SIM removal tool is used to facilitate the removal of SIM cards. The tool is included with every CTM-500
device shipment. The opposite end of the SIM removal tool also serves as a main fuse removal tool.
5. CTM-500 Installation
Select an installation location that will provide optimal cable routing for external connections for power and
antennas and other accessory equipment such as vehicle Engine Control Unit (ECU) and General Purpose
I/O. Ensure the location of the CTM-500 is free from dust or moisture and cabling is protected from
accidental disconnect or damage.
5.1 Physical Mounting
The CTM-500 includes a flexible, shock absorbing mounting bracket that has eight 5mm (3/16”) diameter
mounting holes suitable for M5 or #10 screws. Use either the outer or inner 4-hole mounting pattern to
secure the bracket. Take care not to over-tighten. Clip the CTM-500 into the 4 tabs of the bracket.
SIM REMOVAL TOOL

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CTM-500 Installation
The bracket can be used as drill template. This hole pattern matches the legacy Cypress Solutions devices,
(CTM-200 and Oxygen 3 Plus) so no extra holes are required.
5.2 Connect External Antennas
The CTM-500 requires external antennas for Cellular/GNSS(GPS) and Wi-Fi. Antennas should be selected
based on the application and operating environment. Cellular and GNSS(GPS) antenna ports are SMA
bulkhead connectors. Wi-Fi antenna ports are reverse polarity RP-SMA.
Antennas should be mounted in such a position as to maintain a separation distance from any person of at
least 20cm (8”). If the location features of the product (GNSS/GPS) are used, mount the GPS antenna in a
position that is exposed to a clear line of sight view of the sky.
5.3 Cellular (4x4 MIMO)
For 5G connectivity, connect all 4 cellular ports labeled 1-4 to suitable antenna(s) that support 4x4 MIMO or
use individual “stubby” style antennas.
For 4G/5G connectivity, antennas should support frequencies from 617-960/1710-6000 Mhz.
MOUNTING BRACKET

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Power
5.4 Wi-Fi (2x2 MIMO)
For Wi-Fi connectivity, connect the 2 cellular ports labelled 1-2 to suitable antenna(s) that support 2x2 MIMO
or use individual “stubby” style antennas.
The CTM-500 supports 2.4 Ghz and 5 Ghz Wi-Fi, so select an antenna that supports 2.4/4.9-6 Ghz.
5.5 GNSS/GPS (1x1)
The GNSS/GPS antenna should be an active antenna. The antenna installation should be on an upper
horizontal surface of a vehicle or building with a clear 360-degree view of the sky.
For best performance, select a GPS antenna that supports GPS/Glonass/Beidou/Compass/Galileo/QZSS
(GNSS) constellations that support the frequency range 1562-1612 Mhz.
Please contact Cypress Solutions for assistance in selecting the appropriate antennas.
6. Power
Please connect the CTM-500 to a suitable power supply. There are three options for powering the CTM-500:
•DC Power supply (refer to appendix 1 for more detail)
•Power over Ethernet (PoE)
•Vehicle ECU (OBDII/J1939)
6.1 DC Power Supply
Power can be supplied to the CTM-500 using an AC/DC wall adaptor to provide power to the device
continuously. A DC power cable can also be connected to a DC power source between 7-32 VDC. Ignition
line detection is also available that supports the CTM-500 to enter standby/suspend modes for low power
applications.
Connect a suitable power source to the 4-pin locking connector labelled with the power icon.

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Power
DC Power Cable Part Numbers:
Length
Part Number
3m (10ft)
6954.2063
4m (13 ft)
6954.2000
4.5m (15 ft)
6954.2031
AC Wall Adaptor part Number:
Description
Part Number
CTM-ONE/500 AC wall adaptor
6954.2019
6.2 Power over Ethernet (PoE)
Power can be supplied to the CTM-500 by using a compatible PoE (802.3 at) power supply. Connect the PoE
power supply to the ETH0 port of the CTM-500.
Note: PoE is only supported on the CTM-500 with the optional battery pack module installed.
Description
Part Number
Accessory Battery Pack
11220.9910
6.3 Vehicle ECU (OBDII/J1939)
For vehicle applications, the CTM-500 can be powered using the vehicle ECU.
Cable Part Numbers:
Length
J1939 Part Number
OBDII Part Number
2m (6ft)
6954.2002
6954.2001
4.5m (15 ft)
6954.2029
6954.2028
6m (20 ft)
6954.2044
N/A

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LED Light Indicators
Ignition Cable (optional)*
Length
Part Number
4.5m (15 ft)
6954.2052
*Ignition cable is only required for vehicles that cannot determine the ignition state from the vehicle ECU.
Please contact Cypress Solutions for additional information.
7. LED Light Indicators
There are ten LED indicators on the CTM-500 wireless gateway.

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LED Light Indicators
LED
Status
Description
Power
(Solid) Normal powered operation
(Flashing slowly) Standby mode
(OFF) Device has no power
GNSS/GPS
(Solid) Valid position fix
(Flashing slowly) no valid position fix
(OFF) GNSS/GPS disabled
Wi-Fi
(Solid) Wi-Fi enabled
(OFF) Wi-Fi disabled
(Solid) Pass through mode enabled ETH0
(Flashing slowly) Pass through mode enabled ETH1
(OFF) Pass through mode disabled
(Solid) IPSEC ENABLED, and all tunnels CONNECTED
(Flashing slowly) IPSEC ENABLED, not all tunnels are
CONNECTED
(OFF) IPSEC disabled
(Cellular)
(Solid) Cellular connected
(Flashing quickly) Cellular connecting
(Flashing slowly) Cellular not connected/idle
(OFF) Cellular connectivity disabled

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LED Light Indicators
*Note: When Cellular data is disabled, the following will be OFF: CONNECTION, TECH, SIM 1, SIM 2, and all
three Cellular lights.
LED
Status
Description
(Solid) 5G
(Flashing slowly) LTE/3G
(OFF) no cellular registration
(Solid) SIM1 Selected and Detected
(Flashing slowly) SIM1 Selected, NOT Detected
(OFF) SIM1 not selected to be used
(Solid) SIM2 Selected and Detected
(Flashing slowly) SIM2 Selected, NOT Detected
(OFF) SIM2 not selected to be used

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Configuration
8. Configuration
The CTM-500 can be configured via ethernet or Wi-Fi (if enabled). Depending on the “shipped”
configuration, this step may be optional. All configurations can also be performed remotely via Cypress IOT
device management platform.
8.1 Access via Ethernet
Plug one end of a standard Ethernet patch cable into one of the CTM-500’s Ethernet port, and the other end
into the LAN device, PC or Ethernet peripheral. The Ethernet port is compatible with 10/100/1000Base-T
connection types. The Ethernet port support auto MDI/MDIX. This means no Ethernet crossover cable will be
needed whether the CTM-500 is connected to a router or to a computer.
Ethernet Port
Default IP
(https)
Default Secondary
IP
Username
Password
ETH0
192.168.1.1
169.254.0.1
admin
See label
ETH1
192.168.2.1
169.254.0.129
admin
See label
You will be required to change your password during the first login attempt.
LED
Status
Description
Cellular
Poor Signal (Solid or flashing)
Good Signal (Solid or flashing)
Excellent Signal (Solid or flashing)

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Configuration
Note: password must contain a combination of letters, numbers, or special characters. No dictionary words
are permitted.
The default password will be printed on the label attached to the CTM-500.
Ethernet access can be disabled but before disabling ethernet access make sure you have confirmed
alternate access via other mechanisms, for example, Cypress IOT.
8.2 Access via Wi-Fi
Refer to the table below for access via username/password.
Interface
Technology
Default IP
(http)
Default SSID
key
Radio 0
Radio 1
2.4 GHz
5/6 GHz
192.168.3.1
192.168.4.1
CypressCTM
CypressCTM-5G
CypressAccess
CypressAccess
Wi-Fi access can be disabled in the modem configuration if required.
After connecting to the modem Wi-Fi network, you will be prompted to change your password if you
attempt to access the modem via 192.168.3.1 or 192.168.4.1.

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Configuration
You will see this screen after a successful login:
The left-most column contains expandable tree items for configuration.

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Configuration
Clicking the Edit button enables changes to the configuration to be made:
Cancel, restore to default, or save any changes made to a page.
Make sure to save changes to a page/tab before leaving and moving to another page/tab. After saving
changes, you will see: