
emissions standards. Maintenance procedures, using
components engineered to comply with greenhouse
gas emissions and fuel efficiency regulations, may be
performed by an authorized Daimler Trucks North
America dealer, an independent outlet, or the vehicle
owner or operator.
The vehicle owner is responsible for determining the
suitability of replacement components to maintain
compliance with federal and local jurisdictional regu-
lations. Components including, but not limited to,
tires, cab/sleeper side extenders, chassis fairings,
bumper, hood, vehicle speed limiters, and idle reduc-
tion timers are specifically designed and manufac-
tured to exacting standards for regulatory fuel effi-
ciency and greenhouse gas emissions compliance. It
is important that these components are always re-
placed with components that meet or exceed the per-
formance of the originally installed components.
Customer Assistance Center
Having trouble finding service? Call the Customer
Assistance Center at 1-800-385-4357 or 1-800-FTL-
HELP. For dealer referrals and breakdown support,
call night or day, weekdays or weekends. For specifi-
cation requests and all other concerns and inquiries,
the Customer Assistance Center is available 6:00
A.M. to 3:30 P.M. PST Monday through Friday. Our
people are knowledgeable, professional, and commit-
ted to following through to help you keep your truck
moving.
Reporting Safety Defects
Vehicles domiciled in the USA thought to have a
defect that could cause a crash, injury, or death,
should immediately be reported to the National
Highway Traffic Safety Administration (NHTSA)
and Daimler Trucks North America LLC.
If the NHTSA receives similar complaints, it may
open an investigation; if it finds that a safety de-
fect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA
cannot become involved in individual problems
between you, your dealer, or Daimler Trucks North
America LLC.
To contact NHTSA, call the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY: 1-800-424-9153).
To e-mail NHTSA, go to www.safertruck.gov/.
You can contact NHTSA by mail at: Administrator,
NHTSA Headquarters, 1200 New Jersey Avenue
SE, West Building, Washington, DC 20590.
For more information about motor vehicle safety,
go to www.safertruck.gov/.
To contact Freightliner about a concern about a
specific vehicle call the Customer Assistance Cen-
ter at 1-800-385-4357 or complete a Product
Concern Form.
Vehicles domiciled in Canada thought to have a
defect that could cause a crash, injury, or death,
should immediately be reported to Transport
Canada and Daimler Trucks North America LLC.
If Transport Canada receives similar complaints, it
may open an investigation; if it finds that a safety
defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, Transport
Canada cannot become involved in individual
problems between you, your dealer, or Daimler
Trucks North America LLC.
To contact Freightliner about a concern about a
specific vehicle call the Customer Assistance Cen-
ter at 1-800-385-4357 or complete a Product
Concern Form.
To contact Transport Canada, call the Defect In-
vestigations and Recalls Division toll-free in
Canada at 1-800-333-0510 or 819-994-3328 in the
Gatinuau-Ottawa area or internationally.
You can also contact Transport Canada by mail at:
Transport Canada, 330 Sparks Street, Ottawa, On-
tario, K1A 0N5 Canada.
The following websites contain more information
on Canadian recalls:
English: www.tc.gc.ca/recalls.
French: www.tc.gc.ca/rappels.
For additional road safety information, please visit
the Road Transportation website:
English: www.tc.gc.ca/en/services/road
French: www.tc.gc.ca/fr/services/routier
© 2016–2021 Daimler Trucks North America LLC. All rights reserved. Daimler Trucks North America LLC is a Daimler
Foreword
STI-500-10 (01/08/2021)
Part Number STI-500
Printed in U.S.A.