David Clark ConneX CREW User manual

CREW AUDIO
GATEWAY
TM

TM
CREW
TABLE OF CONTENTS
3 PRESIDENT’S MESSAGE
4 PARTS INCLUDED
5 START-UP STEPS
8 USER ROLE TYPES
10 WHERE TO PLACE AUDIO GATEWAY
11 ACCESSORIES

Welcome
Congratulations on your purchase of
the ConneXTM CREW Audio Gateway
solution. David Clark Company
products are backed by responsive
customer service and support. We
have a well-earned reputation for
superior product performance and
extraordinary customer service. We
intend to keep it and to continue
deserving your confidence.
Richard M. Urella, President
This document is only intended to provide
basic setup instructions for initial access to the
device and connecting it to our network.
For advanced configuration and cabling, refer to the
Operations Manual, which can be downloaded at
connex.davidclark.com/support
3

TM
CREW
The CREW Audio Gateway (AG) is the
heart of the VoIP (Voice over Internet
Protocol) ConneX CREW solution
designed for portability or fixed use.
The AG provides a Wi-Fi access point, a
small server and a battery supporting
more than 8 hours of continuous use.
The AG includes an AC power cord for
operating the AG and charging the
battery as well as an Ethernet port to
allow connection to a local router.
PARTS
INCLUDED
Make sure the following items are
included with your shipped device:
1 Audio Gateway
1 AC Power Adapter
Quick Start Guide
How Audio Gateway Works
4

DOWNLOAD
1
Download the free CREW App
using your smartphone from
Apple’s App Store or Google PLAY
Store. Search your app store for
ConneX CREW.
PLUG-IN
2
Attach AC Adapter to
Audio Gateway device.
Then, plug adapter into
wall power outlet.
5

TM
CREW
POWER
3
Press left to (A) turn device ON using
wall-based power source or (B) to
CHARGE device.
Put power switch in center position
to CHARGE device.
Press right to turn device ON using
battery-based source.
CONNECT
4
Connect smartphone to Audio Gateway.
The Audio Gateway will appear on Wi-Fi
network list approximately 90 seconds
after device is turned on.
6
 Access Wi-Fi Settings
 Open list of network options
 Follow process for your smartphone mode
Press Right:
Battery-
based
LEFT CENTER RIGHT
Center
Position:
Charge-only
Press Left:
Wall-based
or Charge

SELECT
5
Select network name with 'DCCI' preface.
OPEN
6
Open App and enter Administrator's
credentials.
default login: admin / admin
7
 Type in default password (1234567890)
when prompted
 Enable reconnect whenever in close proximity
to device

AUTHORIZE
7
1. Select Menu icon
2. Select “User Management”
3. Select “Add User”
4. Select "Add/Edit User to Audio Gateway"
5. Select Add icon
6. Enter User Name
7. Enter User Password
8. Enter First Name
9. Enter Last Name
10. Select Role (Admin, Leader, Participant) from drop down
11. Press "Submit"
Role Types
LEADER
ADMIN
PARTICIPANT
Set up the Audio Gateway, including SSID naming and passwords. There can only be 1 Administrator per Audio
Gateway device. Admins may or may not participate in group calls. Single login required.
Thereafter, select the Group to join group call.
Each group call requires at least 1 Leader. Leaders can create and name Groups (up to 2 per Audio Gateway) and other
Leaders and Participants. All Users in a Group can be Leaders. Single login required. Thereafter, select the Group to
join group call.
Group calls can occur with or without participants. Participants may only participate in group calls with previous
authorization by a Leader or Admin. Single login required. Thereafter, Participant must select the Group to join group call.
8
NOTE: Admin must supply Username/Password to each user for a User’s 1st time login
TM
CREW

EDIT
8
LOGIN
9
1. Select Menu icon
2. Select "Group Management"
3. Select Edit icon for the default group “Intercom”
4. Press button next to each name to add user to
group. Circle will appear for authorized users
5. Press button next to each name to remove user
from group. Circle will appear
6. Press “Save”
DOWNLOAD
Users download the free app and use
to login in to Audio Gateway and join
a group call.
LOGIN
The Administrator sets and provides
login credentials for each authorized
user.
JOIN GROUP CALL
Press INTERCOM group icon to join a
group call.
(note image for group screen)
NOTE: An active call must include at least 1 Leader
or the Admin for a group call to occur.
9

Where to Place the Audio Gateway
Place the Audio Gateway in central
locations to optimize the 200' range for
each group call participant.
Make sure the Audio Gateway is
placed in an open space to optimize
coverage and connection.
Protect the Audio Gateway from
direct sunlight to limit risk of
overheating the AG.
Avoid exposing the Audio Gateway
to extreme temperatures for
extended durations of time.
WARRANTY
David Clark Company stands firmly behind our products and our customers with the most outstanding
service and support in the industry. We expect you to experience years of reliable service from our products
beyond normal wear and tear. LIMITED ONE-YEAR (Power Units) or Thirty Day (Accessories) WARRANTY
Visit connex.davidclark.com/warranty for details.
10
TM
CREW

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Bluetooth Connection
Behind-the-Head Style,
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Over-the-Head Style,
Lightning Connection
Behind-the-Head Style,
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Over-the-Head Style,
USB-C Connection
Behind-the-Head Style,
USB-C Connection
MODEL HBT-30 MODEL HBT-40 MODEL DCX-OTHLC
MODEL DCX-BTHLC MODEL DCX-OTHUSB MODEL DCX-BTHUSB
WIRELESS WIRELESS FOR
IPHONE
FOR
IPHONE
FOR
ANDROID
FOR
ANDROID
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COMMUNICATION
11

360 Franklin Street
Box 15054
Worcester, MA 01615-0054
suppor[email protected]
connex.davidclark.com
55099P-01 (01-23)