Dell EMC WD19 User manual

Dell Docking Station WD19 Thunderbolt
User Guide
Regulatory Model: K20A
Regulatory Type: K20A001
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Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
©2018 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its
subsidiaries. Other trademarks may be trademarks of their respective owners.
2019 - 10
Rev. A01
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1 Introduction................................................................................................................................. 4
2 Package contents ........................................................................................................................5
3 Hardware requirements................................................................................................................ 7
4 Identifying Parts and Features ......................................................................................................8
5 Important Information.................................................................................................................12
6 Quick Setup of Hardware ............................................................................................................13
7 Thunderbolt Settings and Security Options...................................................................................16
Thunderbolt Driver Setting................................................................................................................................................. 16
Thunderbolt Configuration..................................................................................................................................................19
Thunderbolt Security........................................................................................................................................................... 19
8 Setup of External Monitors.......................................................................................................... 21
Updating the graphics drivers for your computer............................................................................................................21
Configuring your Monitors.................................................................................................................................................. 21
Display bandwidth................................................................................................................................................................ 21
Display Resolution Table..................................................................................................................................................... 22
9 Removing the USB Type-C cable module ..................................................................................... 25
10 Technical specifications............................................................................................................ 28
LED Status Indicators.....................................................................................................................................................28
Power Adapter LED................................................................................................................................................... 28
Docking Status Indicator......................................................................................................................................... 28
Docking specifications........................................................................................................................................................ 28
Input/Output (I/O) Connectors..................................................................................................................................30
Dell ExpressCharge and ExpressCharge boost overview.............................................................................................. 30
11 Dell docking station driver and firmware update ...........................................................................31
12 Frequently asked questions........................................................................................................32
13 Troubleshooting the Dell Thunderbolt Docking Station WD19TB ................................................... 34
Symptoms and solutions.....................................................................................................................................................34
14 Getting help............................................................................................................................. 38
Contacting Dell.................................................................................................................................................................... 38
Contents
Contents 3
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Introduction
The Dell Thunderbolt Docking Station WD19TB is a device that links all your electronic devices to your computer using a Thunderbolt 3
(Type-C) cable interface. Connecting the computer to the docking station allows you to access all peripherals (mouse, keyboard, stereo
speakers, external hard drive, and large-screen displays) without having to plug each one into the computer.
CAUTION: Update your computer’s BIOS, computer graphic drivers, Thunderbolt driver, Thunderbolt firmware and the
Dell Thunderbolt Docking Station WD19TB drivers/firmware to the latest versions available at www.dell.com/support
BEFORE using the docking station. Older BIOS versions and drivers could result your computer not recognizing the
docking station or not functioning optimally. Please see the important information chapter for detailed instructions on
how to update your BIOS and graphics card drivers before using the Dell Thunderbolt Docking Station WD19TB .
1
4 Introduction
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Package contents
Your docking station ships with the components shown below. Ensure that you have received all the components and contact Dell (see
your invoice for contact information) if something is missing.
Table 1. Package contents
Contents Specifications
1. Docking station with
USB Type-C cable
2. Power adapter
3. Power cord
Quick Setup Guide
(QSG)
2
Package contents 5
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Contents Specifications
Safety, Environmental,
and Regulatory
Information
6 Package contents
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Hardware requirements
Before using the docking station, ensure that your laptop or PC has a DisplayPort (Supported) or Thunderbolt port (Recommended) over
USB Type-C designed to support the docking station.
Table 2. Dell supported systems and recommended docking stations
Product Model number WD19TB - 180 W with 130 W Power Delivery
Latitude 3390 2-in-1, 3400, 3490, 3500 and
3590
Supported
Latitude 5280, 5285 2-in-1, 5289, 5290, 5290
2-in-1, 5300 2-in-1, 5300, 5400, 5401,
5480, 5490, 5500, 5501, 5580 and
5590
Recommended
Latitude 5491 and 5591 Recommended
Latitude 7200 2-in-1, 7280, 7285, 7290, 7300,
7380, 7389, 7390, 7390 2-in-1, 7400,
7400 2-in-1, 7480 and 7490
Recommended
Vostro 7590 Recommended
Precision 3520, 3530, 3540 and 3541 Recommended
Precision 5520, 5530 and 5530 2-in-1 Recommended
Precision 7520 and 7720 Recommended**
Precision 7530, 7540, 7730 and 7740 Supported**
Rugged 5420, 5424 and 7424 Supported
XPS 9360, 9365, 9370 and 9380 Recommended
XPS 9560, 9570 and 9575 Recommended
NOTE: **Precision 7520/7530/7540/7720/7730/7740 require more power than 130 W, so when docked with the Dell
Dock WD19 (130 W/180 W) or Dell Thunderbolt Dock WD19TB, the workstation power adapter needs to be plugged in for
optimal operation. For the best experience with Precision 7530/7540 or 7730/7740, choose the Dell Performance Dock
WD19DC which comes with a dual USB-C connector that provides up to 210 W power delivery, so you no longer need an
extra power adapter.
NOTE: Following are the platforms that are supported with Ubuntu 18.04:
• Latitude - 5300, 5400, 5401, 5500, 5501, 7300 and 7400
• Precision - 3530, 3540 and 3541
• XPS - 9380
3
Hardware requirements 7
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Identifying Parts and Features
Figure 1. Top view
1. Sleep/Wake up/Power button
NOTE: The dock button is designed to replicate your system's power button. If you connect the Dell Thunderbolt
Docking Station WD19TB to supported Dell computers, the dock button works like your computer's power button and
you can use it to power on/sleep/force shutdown the computer.
NOTE: The dock button is not functional when connected to unsupported Dell computers or non-Dell computers.
4
8 Identifying Parts and Features
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Figure 2. Front view
1. USB 3.1 Gen1/Gen2 Type-C port
2. USB 3.1 Gen1 port with PowerShare
3. Audio headset port
Figure 3. Left view
1. Wedge-shaped lock slot
Identifying Parts and Features 9
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2. Kensington lock slot
Figure 4. Back view
1. Line-out port
2. DisplayPort 1.4 (2)
3. HDMI2.0 port
4. USB 3.1 Gen1/Gen2 Type-C port with DisplayPort 1.4
5. USB 3.1 Gen1 port (2)
6. Network connector (RJ-45)
7. Power connector
8. Type-C with Thunderbolt 3 port (connected to a Thunderbolt 3 host)/ Type-C USB2.0 port (connected to a non-
Thunderbolt host).
10 Identifying Parts and Features
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Figure 5. Bottom view
1. Service tag label
Identifying Parts and Features 11
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Important Information
You must update your computer’s BIOS and the Dell Thunderbolt Docking Station drivers to the latest versions available at www.dell.com/
support before using the docking station. Older BIOS versions and drivers could result in the docking station not being recognized by your
computer or not functioning optimally.
Dell highly recommends the following applications to automate the installation of BIOS, firmware, driver, and critical updates specific to
your system and docking station:
• Dell | Update - for Dell XPS, Inspiron or Vostro systems only.
• Dell Command | Update - for Dell Latitude, Dell Precision, or XPS systems.
These applications are available for download on the Drivers & Downloads page for your product at www.dell.com/support
Pick your system type from the list or enter the service tag of your system to get the right version for your computer.
NOTE: Dell WD19TB dock connection to your computer is required in order for Dell Update to start software updates on
the host system.
Dell Command I Update application is supported on Dell Precision, XPS, and Latitude notebooks. Alternatively, Dell recommends installing
the following BIOS, firmware, and drivers step-by-step in the prescribed order to ensure optimal performance:
Search for your system model name under Select a Product selection, or enter the service tag of your system to locate the Drivers &
Downloads page on the Dell support website (www.dell.com/support). Change the Operating System to view all available updates for
your system.
• Flash the latest Basic Input/Output System (BIOS) for the system. This is available in the "BIOS" section.
• Install the latest Intel Thunderbolt Controller Driver for the system. This is available in the "Chipset" section.
• Install the latest Intel Thunderbolt 3 Firmware Update for the system. This is available in the "Chipset" section.
• Install the latest Intel HD/nVIDIA/AMD Graphics Driver for the system. This is available in the "Video" section.
• Install the latest Realtek USB GBE Ethernet Controller Driver for Dell Thunderbolt Dock. This is available in the "Docks &
Stands" section.
• Install the latest Realtek USB Audio Driver for Dell Thunderbolt Dock. This is available in the "Docks & Stands" section.
• Restart the system.
• After the software update process completes, connect the AC adapter to the Dell WD19TB dock first and then attach the Thunderbolt
3 (Type-C) cable to the computer before using the docking station.
5
12 Important Information
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Quick Setup of Hardware
1. Update your system's BIOS, graphics and drivers from www.dell.com/support/drivers.
6
Quick Setup of Hardware 13
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2. Connect the AC adapter to a power outlet. Then, connect the AC adapter to the 7.4 mm DC-in power input on the Dell Thunderbolt
Docking Station WD19TB .
Figure 6. Connecting the AC Adapter
3. Connect the USB Type-C connector to the computer.
Update the Dell Thunderbolt Docking Station WD19TB firmware from www.dell.com/support/drivers.
14 Quick Setup of Hardware
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Figure 7. Connecting the USB Type-C connector
4. Connect multiple displays to the docking station, as needed.
Figure 8. Connecting the multiple displays
Quick Setup of Hardware 15
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Thunderbolt Settings and Security Options
Thunderbolt Driver Setting
1. Connect the Thunderbolt Device to the system. The Thunderbolt icon appears in the system tray.
2. An Authentication window pops up for the user to select the connection setting.
3. Right click on the Thunderbolt icon to View Attached Thunderbolt Devices.
7
16 Thunderbolt Settings and Security Options
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4. Right click on the Thunderbolt Icon to view Thunderbolt Settings.
Thunderbolt Settings and Security Options 17
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5. Click Details to view (Thunderbolt driver/firmware) version details.
18 Thunderbolt Settings and Security Options
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Thunderbolt Configuration
If Dell BIOS is used in your system, you may find below Control options in Thunderbolt Configuration page in your BIOS Setup:
1. Enable Thunderbolt Technology Support (Enabled by default)
• When enabled, the Thunderbolt Technology feature, and associated ports and adapters are enabled.
• When disabled, the Thunderbolt Technology feature is disabled, and any connected Thunderbolt adapter devices are not available
in pre-boot or within the operating system.
2. Enable Thunderbolt Boot Support (Disabled by default)
• When enabled, the following Thunderbolt adapter features are enabled during Pre-boot: Thunderbolt adapter boot support, USB
device on Thunderbolt adapter support (including USB boot support). This allows Thunderbolt adapter peripheral devices and USB
devices connected to the Thunderbolt adapter to be used during BIOS pre-boot. However, setting this to “Enabled” will override
the Security Levels utilized within the operating system. When this setting is enabled, any Thunderbolt adapter peripherals and
USB devices connected to the Thunderbolt adapter port prior to booting the system can be used in pre-boot. As long as the
device remains connected, it will continue to function within the operating system, regardless of the Security Level set in BIOS.
3. Enable Thunderbolt Adapter Pre-boot Modules (Disabled by default)
• When enabled, this setting will allow PCIe devices that are connected through a Thunderbolt adapter (i.e. PCIe devices behind the
Thunderbolt adapter) to execute the PCIe device’s UEFI Option ROM(s) (if present) during pre-boot.
• When disabled, this setting will prevent PCIe device Option ROMs from executing during pre-boot for PCIe devices connected
behind the Thunderbolt adapter.
NOTE: Enabling the “Enable Thunderbolt Adapter Boot Support“ or “Enable Thunderbolt Adapter Pre-boot
Modules“ options may allow devices connected to the Thunderbolt adapter during pre-boot to function in the operating
system regardless of the Security Level selected in BIOS Setup. The device will continue to operate in the operating
system until it is disconnected. When reconnected while within the operating system, the device will connect according
to the Security Level and previous OS authorizations.
Thunderbolt Security
The settings below configure the Thunderbolt adapter security settings within the operating system. Security Levels are not applicable or
enforced in the Pre-boot environment.
• No Security: Automatically connect to devices plugged into the Thunderbolt port.
• User Authorization: Approval is required for any new devices connected to the Thunderbolt port.
• Secure Connect: The Thunderbolt adapter port will only allow connection to devices that have been configured with a shared key.
NOTE: The first time a Thunderbolt peripheral’s Unique ID is granted “always connect” PCIe access, a secure
encrypted key is written to the peripheral controller’s non-volatile memory and added to the host PC’s ACL list. Each
time a peripheral’s Unique ID is found on the ACL, the PC’s controller sends a security challenge and the response
from the peripheral is then verified before the PCIe connection is allowed. If the response is not valid, the user
receives a connection permission prompt. This capability, when enabled, prevents pre-SL2 capable peripherals from
connecting to a PC; thereby preventing a potential HW spoofing of an approved device to generate a DMA exploit
(beyond what is prevented with SL1).
• DisplayPort Only: Automatically connect to DisplayPort devices only. No Thunderbolt adapter or PCIe devices are allowed to connect.
In the BIOS of a Dell Thunderbolt-enabled PC, you will be able to configure the security settings of the Thunderbolt connection. You can
find the configuration options in the BIOS path: System Configuration > USB / Thunderbolt Configuration.
Table 3. Thunderbolt configuration
Security setting Description
No security Allow legacy Thunderbolt devices to auto-connect – the CM auto
connects a new device plugged in.
User Authorization Allow User Notification devices at minimum – the CM requests
connection approval from the host SW and auto-approval may be
given based on the Unique ID of the connecting device.
Secure Connect Allow one-time saved key devices at minimum – the CM requests
connection approval from the host SW and auto-approval is only
given if the host challenge to the device is acceptable.
Thunderbolt Settings and Security Options 19
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Security setting Description
DisplayPort Only Allow DisplayPort sinks to be connected (re-driver or DP tunnel, no
PCIe tunneling).
20 Thunderbolt Settings and Security Options
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