Dell EMC WD19 User manual

Dell Docking Station WD19 Thunderbolt
User Guide
Regulatory Model: K20A
Regulatory Type: K20A001
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Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
©2018 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its
subsidiaries. Other trademarks may be trademarks of their respective owners.
2019 - 10
Rev. A01
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1 Introduction................................................................................................................................. 4
2 Package contents ........................................................................................................................5
3 Hardware requirements................................................................................................................ 7
4 Identifying Parts and Features ......................................................................................................8
5 Important Information.................................................................................................................12
6 Quick Setup of Hardware ............................................................................................................13
7 Thunderbolt Settings and Security Options...................................................................................16
Thunderbolt Driver Setting................................................................................................................................................. 16
Thunderbolt Configuration..................................................................................................................................................19
Thunderbolt Security........................................................................................................................................................... 19
8 Setup of External Monitors.......................................................................................................... 21
Updating the graphics drivers for your computer............................................................................................................21
Configuring your Monitors.................................................................................................................................................. 21
Display bandwidth................................................................................................................................................................ 21
Display Resolution Table..................................................................................................................................................... 22
9 Removing the USB Type-C cable module ..................................................................................... 25
10 Technical specifications............................................................................................................ 28
LED Status Indicators.....................................................................................................................................................28
Power Adapter LED................................................................................................................................................... 28
Docking Status Indicator......................................................................................................................................... 28
Docking specifications........................................................................................................................................................ 28
Input/Output (I/O) Connectors..................................................................................................................................30
Dell ExpressCharge and ExpressCharge boost overview.............................................................................................. 30
11 Dell docking station driver and firmware update ...........................................................................31
12 Frequently asked questions........................................................................................................32
13 Troubleshooting the Dell Thunderbolt Docking Station WD19TB ................................................... 34
Symptoms and solutions.....................................................................................................................................................34
14 Getting help............................................................................................................................. 38
Contacting Dell.................................................................................................................................................................... 38
Contents
Contents 3
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Introduction
The Dell Thunderbolt Docking Station WD19TB is a device that links all your electronic devices to your computer using a Thunderbolt 3
(Type-C) cable interface. Connecting the computer to the docking station allows you to access all peripherals (mouse, keyboard, stereo
speakers, external hard drive, and large-screen displays) without having to plug each one into the computer.
CAUTION: Update your computer’s BIOS, computer graphic drivers, Thunderbolt driver, Thunderbolt firmware and the
Dell Thunderbolt Docking Station WD19TB drivers/firmware to the latest versions available at www.dell.com/support
BEFORE using the docking station. Older BIOS versions and drivers could result your computer not recognizing the
docking station or not functioning optimally. Please see the important information chapter for detailed instructions on
how to update your BIOS and graphics card drivers before using the Dell Thunderbolt Docking Station WD19TB .
1
4 Introduction
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Package contents
Your docking station ships with the components shown below. Ensure that you have received all the components and contact Dell (see
your invoice for contact information) if something is missing.
Table 1. Package contents
Contents Specifications
1. Docking station with
USB Type-C cable
2. Power adapter
3. Power cord
Quick Setup Guide
(QSG)
2
Package contents 5
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Contents Specifications
Safety, Environmental,
and Regulatory
Information
6 Package contents
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Hardware requirements
Before using the docking station, ensure that your laptop or PC has a DisplayPort (Supported) or Thunderbolt port (Recommended) over
USB Type-C designed to support the docking station.
Table 2. Dell supported systems and recommended docking stations
Product Model number WD19TB - 180 W with 130 W Power Delivery
Latitude 3390 2-in-1, 3400, 3490, 3500 and
3590
Supported
Latitude 5280, 5285 2-in-1, 5289, 5290, 5290
2-in-1, 5300 2-in-1, 5300, 5400, 5401,
5480, 5490, 5500, 5501, 5580 and
5590
Recommended
Latitude 5491 and 5591 Recommended
Latitude 7200 2-in-1, 7280, 7285, 7290, 7300,
7380, 7389, 7390, 7390 2-in-1, 7400,
7400 2-in-1, 7480 and 7490
Recommended
Vostro 7590 Recommended
Precision 3520, 3530, 3540 and 3541 Recommended
Precision 5520, 5530 and 5530 2-in-1 Recommended
Precision 7520 and 7720 Recommended**
Precision 7530, 7540, 7730 and 7740 Supported**
Rugged 5420, 5424 and 7424 Supported
XPS 9360, 9365, 9370 and 9380 Recommended
XPS 9560, 9570 and 9575 Recommended
NOTE: **Precision 7520/7530/7540/7720/7730/7740 require more power than 130 W, so when docked with the Dell
Dock WD19 (130 W/180 W) or Dell Thunderbolt Dock WD19TB, the workstation power adapter needs to be plugged in for
optimal operation. For the best experience with Precision 7530/7540 or 7730/7740, choose the Dell Performance Dock
WD19DC which comes with a dual USB-C connector that provides up to 210 W power delivery, so you no longer need an
extra power adapter.
NOTE: Following are the platforms that are supported with Ubuntu 18.04:
• Latitude - 5300, 5400, 5401, 5500, 5501, 7300 and 7400
• Precision - 3530, 3540 and 3541
• XPS - 9380
3
Hardware requirements 7
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Identifying Parts and Features
Figure 1. Top view
1. Sleep/Wake up/Power button
NOTE: The dock button is designed to replicate your system's power button. If you connect the Dell Thunderbolt
Docking Station WD19TB to supported Dell computers, the dock button works like your computer's power button and
you can use it to power on/sleep/force shutdown the computer.
NOTE: The dock button is not functional when connected to unsupported Dell computers or non-Dell computers.
4
8 Identifying Parts and Features
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Figure 2. Front view
1. USB 3.1 Gen1/Gen2 Type-C port
2. USB 3.1 Gen1 port with PowerShare
3. Audio headset port
Figure 3. Left view
1. Wedge-shaped lock slot
Identifying Parts and Features 9
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2. Kensington lock slot
Figure 4. Back view
1. Line-out port
2. DisplayPort 1.4 (2)
3. HDMI2.0 port
4. USB 3.1 Gen1/Gen2 Type-C port with DisplayPort 1.4
5. USB 3.1 Gen1 port (2)
6. Network connector (RJ-45)
7. Power connector
8. Type-C with Thunderbolt 3 port (connected to a Thunderbolt 3 host)/ Type-C USB2.0 port (connected to a non-
Thunderbolt host).
10 Identifying Parts and Features
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