Dell 924 - Photo All-In-One Inkjet User manual

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Dell™ Photo All-In-One Printer 924
Owner’s Manual
Look Inside For:
• Ordering Supplies
• Getting Started
• Using the Printer
• Understanding the Printer Software
• Maintenance and Troubleshooting

Ordering Supplies
Your Dell Photo AIO Printer 924 includes software installed to detect the ink levels in the printer. During
a print job, a screen appears on your computer to warn you of low ink levels. You can order ink online at
www.dell.com/supplies or by phone.
NOTE: If your country is not listed, contact your Dell distributor to order supplies.
Your printer has been designed to print using the following ink cartridges.
US 877-INK-2-YOU Luxembourg 02.713 1590
Australia 1300 303 290 Malaysia 1800880301
Austria 0820-24053035 Mexico 001 866 851 1754
Belgium 02.713 1590 Netherlands 020 - 674 4881
Canada 877-501-4803 Norway 231622 64
Chile 1230-020-3947
800-202874
Portugal 21 4220710
PRC 800-858-0888
Colombia 01800-9-155676 Poland 022 579 59 65
Czech [phone] Puerto Rico 866-851-1760
Denmark 3287 5215 Singapore 1800 394 7486
Finland 09 2533 1411 South Africa 0860 102 591
France 825387247 Spain 902120385
Germany 0800 2873355 Sweden 08 587 705 81
Ireland 1850 707 407 Switzerland 0848 335 599
Italy 800602705 UK 0870 907 4574
Japan 044-556-3551
Supply Item Part number
Standard Capacity black ink cartridge J5566
Standard Capacity color ink cartridge J5567
High Capacity black ink cartridge M4640
High Capacity color ink cartridge M4646
Photo ink cartridge J4844

Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your printer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how
to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or
death.
____________________
Information in this document is subject to change without notice.
© 2005 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo, Dell Picture Studio, and Dell Ink Management System are trademarks
of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names
or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
UNITED STATES GOVERNMENT RESTRICTED RIGHTS
This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government
is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause
at DFARS 252.227-7013 and in applicable FAR provisions: Dell Inc., One Dell Way, Round Rock, Texas, 78682, USA.

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Contents 5
Contents
1About Your Printer
Understanding the Printer Parts . . . . . . . . . . . . . . . . . . 11
Setting Up Your Printer . . . . . . . . . . . . . . . . . . . . . . 13
Setting the Language on Your Printer . . . . . . . . . . . . . . 13
Resetting the Language on Your Printer . . . . . . . . . . . . . 13
Using the Operator Panel . . . . . . . . . . . . . . . . . . . . . . 14
Operator Panel Menus . . . . . . . . . . . . . . . . . . . . . . 15
Understanding the Automatic Paper Type Sensor . . . . . . . . . 17
Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Print Media Guidelines . . . . . . . . . . . . . . . . . . . . . . . 20
Placing Your Document on the Scanner Glass . . . . . . . . . . . 21
2Using the Printer
Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Printing a Document . . . . . . . . . . . . . . . . . . . . . . 23
Printing Photos . . . . . . . . . . . . . . . . . . . . . . . . . 24
Print Borderless Photos . . . . . . . . . . . . . . . . . . . . . 25
Printing Photos From a PictBridge-Compatible Camera . . . . . 26
Copying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Copying Documents Using the Operator Panel . . . . . . . . . . 26
Copying Documents Using Your Computer . . . . . . . . . . . . 27
Copying Photos Using Your Computer . . . . . . . . . . . . . . 28
Copying Photos Without a Computer . . . . . . . . . . . . . . 28

6Contents
Changing Copy Settings . . . . . . . . . . . . . . . . . . . . 29
Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Scanning Photos . . . . . . . . . . . . . . . . . . . . . . . . 30
Scanning Multiple Pages or Images . . . . . . . . . . . . . . 31
Scanning a Photo or Document Across a Network . . . . . . . 32
Editing Scanned Text Using Optical Character Recognition
(OCR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Saving an Image on Your Computer . . . . . . . . . . . . . . 34
E-mailing a Scanned Image or Document . . . . . . . . . . . 34
Enlarging or Reducing Images or Documents . . . . . . . . . . 35
Faxing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Installing Microsoft Fax Console in Windows XP . . . . . . . . 36
Configuring Microsoft Fax Console (Windows XP) or Fax
Service Management (Windows 2000) . . . . . . . . . . . . . 36
Faxing a Paper Document . . . . . . . . . . . . . . . . . . . 37
Faxing Electronic Documents . . . . . . . . . . . . . . . . . 38
Receiving a Fax Using Fax Console or Fax Service
Management . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Viewing Sent and Received Faxes Using Fax Console or Fax
Service Management . . . . . . . . . . . . . . . . . . . . . . 38
Viewing the Status of a Fax Using Fax Console or Fax
Service Management . . . . . . . . . . . . . . . . . . . . . . 39
Changing the Fax Configuration . . . . . . . . . . . . . . . . 39
3Understanding the Software
Using the Dell All-In-One Center . . . . . . . . . . . . . . . . . 41
Using Printing Preferences . . . . . . . . . . . . . . . . . . . . 43
Using Dell Picture Studio v2.0 . . . . . . . . . . . . . . . . . . 45
Dell Ink Management System . . . . . . . . . . . . . . . . . . . 45
Removing and Reinstalling the Software . . . . . . . . . . . . . 47

Contents 7
4Ink Cartridge Maintenance
Replacing Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . 49
Aligning Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . . 53
Cleaning the Ink Cartridge Nozzles . . . . . . . . . . . . . . . . 54
5Troubleshooting
Setup Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Computer Problems . . . . . . . . . . . . . . . . . . . . . . . 55
Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . 56
General Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Faxing Problems . . . . . . . . . . . . . . . . . . . . . . . . 57
Paper Problems . . . . . . . . . . . . . . . . . . . . . . . . . 57
Error Messages and Lights . . . . . . . . . . . . . . . . . . . . . 58
Improving Print Quality . . . . . . . . . . . . . . . . . . . . . . 60
6Contacting Dell
Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . 61
Automated Order-Status Service . . . . . . . . . . . . . . . . . . 61
Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
7Appendix
U.S. Terms and Conditions of Sale . . . . . . . . . . . . . . . . . 81
Limited Warranties and Return Policy . . . . . . . . . . . . . . . 84
Dell™ Printer Consumables Limited Warranties . . . . . . . . . . 88
Export Regulations . . . . . . . . . . . . . . . . . . . . . . . . . 89

8Contents
Dell™ Software License Agreement . . . . . . . . . . . . . . . . 89
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . 90
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

CAUTION: SAFETY INSTRUCTIONS 9
CAUTION: SAFETY INSTRUCTIONS
Use the following safety guidelines to help ensure your own personal safety and to help protect your
product and working environment from potential damage.
• If your product includes a modem, the cable used with the modem should be manufactured with a
minimum wire size of 26 American wire gauge (AWG) and an FCC-compliant RJ-11 modular plug.
• To help protect your product from sudden, transient increases and decreases in electrical power, use a
surge suppressor, line conditioner, or uninterruptible power supply cord (UPS).
• Do not use your printer in a wet environment, for example, near a bath tub, sink, or swimming pool
or in a wet basement.
• Ensure that nothing rests on your product’s cables and that the cables are not located where they can
be stepped on or tripped over.
• Use only the power cable provided with this product or the manufacturer’s authorized replacement
power cable.
CAUTION: If your product is not marked with this symbol , it must be connected
to an electrical outlet that is properly grounded.
• Connect the power cable to an electrical outlet that is near the product and easily accessible.
• To completely turn off the product, the power cable must be removed from the power source.
• Refer service or repairs, other than those described in the user documentation, to a professional
service person.
• Do not use the fax feature during an electrical storm. Do not set up this product or make any
electrical or cabling connections, such as the power cable or telephone, during an electrical storm.
• This product is designed to meet safety standards with the use of specific Dell-authorized
components. The safety features of some parts may not always be obvious. Dell disclaims liability
associated with the use of non-Dell-authorized components.
• Refer to your Owner’s Manual for instructions on the proper way to clear paper jams.

10 CAUTION: SAFETY INSTRUCTIONS
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About Your Printer 11
1
About Your Printer
Understanding the Printer Parts
1
4
3
2
11
7
6
5
9
10
8
12

12 About Your Printer
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Part: Description:
1 Paper support Part that supports loaded paper.
2 Paper guide Guide that helps the paper feed into the printer properly.
3 Top cover Top of printer that holds your document or photo flat while you
scan it.
4 Paper exit tray Tray that holds the paper as it exits the printer.
NOTE: Pull the paper exit tray straight out to extend it.
5 Printer unit Unit you lift to gain access to the ink cartridges.
6 Ink cartridge carrier Carrier that holds two ink cartridges, one color and the other black
or photo. For more information on your cartridges, see "Replacing
Ink Cartridges" on page 49.
7 Scanner support Part under printer unit that keeps the printer open while you
change ink cartridges.
NOTE: To close the printer for normal operation, lift the printer
unit, press the scanner support to the right, and then lower the
printer unit until it rests on the main body of the printer.
8 USB connector Slot into which you plug the USB cable (sold separately). The
other end of the USB cable plugs into your computer.
9 Power connector Slot into which you plug the power cable.
NOTE: Insert the power cable into the printer before connecting
the power cable into the wall outlet.
10 PictBridge USB connector Slot into which you plug the USB cable (sold separately) that
connects your printer to a PictBridge-enabled camera. For more
information, see "Printing Photos From a PictBridge-Compatible
Camera" on page 26.
11 Operator panel Panel on the printer you use to control copying, faxing, and
printing. For more information, see "Using the Operator Panel" on
page 14.
12 Scanner glass Surface on which you place your document or photo face down to
copy, fax, or scan it.

About Your Printer 13
Setting Up Your Printer
NOTE: The Dell AIO Printer 924 supports Microsoft® Windows® 2000, Windows XP, and
Windows XP Professional x64 Edition.
Follow the instructions on your Setting Up Your Printer poster to install the hardware and
software. If you encounter problems during setup, see "Setup Problems" on page 55.
Setting the Language on Your Printer
To set the language on your printer initially:
1When you first power on your printer, press the Arrow buttons to find your
language.
2Press the Menu button to select your language.
Resetting the Language on Your Printer
If you need to change the default language used on the operator panel, complete the following
steps:
1Press the Power button to turn off the printer.
2Press the Power button and the up arrow button simultaneously.
3When the language settings appear, press the Arrow buttons to scroll to your
language.
4Press the Menu button to select your language.

14 About Your Printer
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Using the Operator Panel
The operator panel buttons allow you to scan, copy, and customize documents. The printer is on
when the Power button is illuminated.
Use the To
1 Display • View the number of copies selected.
• View settings for Mode, Copy, Copies, Quality,
Dark, Size, Zoom, and Maintenance. For more
information, see "Operator Panel Menus" on
page 15.
2 Menu button • Scroll through the available menus. Each time you
press this button, the current option is saved and
the next menu appears on the display.
• Feed newly loaded paper.
3 Up/Downarrow
buttons • Navigate menus and menu items.
• Decrease/increase number of copies.
• Change the selected mode.
4 Power button Turn your printer on or off.
Menu Start
Cancel
2
4
6
7
3
1
5
8

About Your Printer 15
Operator Panel Menus
When you press the Menu button , the following menus appear. Press the Arrow buttons
to scroll through the options available in each menu. When the setting you want to use
is displayed, press the Menu button again to save the setting and move to the next menu
available.
5 Error light Alert you to errors such as paper out, paper jam, or
low ink.
6 Cancel button • Cancel a scan, print, or copy job in progress.
• Cancel a copy job (using only the printer), and
eject a page.
• Exit a menu, and return to the default settings.
7 Start button Start the copying or scanning process. If the printer is
in Scan mode, pressing this button opens the Dell
All-In-One Center (if your printer is connected to a
computer).
8 Ink Drop Determine the amount of ink remaining in each ink
cartridge.
• The black ink cartridge level is shown in the
display above the black ink drop.
• The color ink cartridge level is shown in the
display above the blue ink drop.
Use the To

16 About Your Printer
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Copy Mode
Menu: Submenu item: Settings:
Copy Copy • Color*
•Black
Copies (use arrow buttons to specify quantity)
Quality • Draft
•Normal*
•Photo
Dark (use arrow buttons to specify darkness setting)
Size • Letter*
•Legal
•B5
•A4
•A5
•3x6
•4x6
•L
•2L
•5x7
• Hagaki
• 10x15 cm
• 13x18 cm
Zoom • 25%
•50%
•75%
• 100%*
• 125%
• 150%
• 175%
• 200%
•4x6
•5x7
•Letter
•A4
•L
•2L
• Hagaki
* Factory default setting

About Your Printer 17
Scan Mode
The Scan submenu is only available if the printer is connected to a network adapter. If you
choose Scan as the mode, you are prompted to choose the destination computer for the scanned
document. You can scroll through the available computers by pressing the arrow buttons.
Pressing the Menu button selects the currently displayed computer name.
NOTE: If your printer is connected locally, the Scan submenu does not appear; the host computer is
automatically selected.
Maintenance Mode
NOTE: The Back option allows you to leave the Maintenance menu without making a selection.
Choosing this option takes you back one menu level.
Understanding the Automatic Paper Type Sensor
Your printer has an automatic paper type sensor that detects the following paper types:
•Plain
• Transparency
• Glossy/photo
If you load one of these paper types, the printer detects the paper type and automatically adjusts
the Quality/Speed settings.
NOTE: Your printer cannot detect the paper size.
Menu Submenu item
Maintenance Align Cartridges
Clean Cartridges
Print Text Page
Back
Quality/Speed settings
Paper type Black and Color Cartridges Installed Photo and Color Cartridges
Installed
Plain Normal Photo
Transparency Normal Photo
Glossy/photo Photo Photo

18 About Your Printer
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To choose paper size:
1With your document open, click File→Print.
2In the Print dialog box, click Preferences or Properties (depending on your program or
operating system).
The Printing Preferences dialog box opens.
3On the Print Setup tab, select the paper size.
4Click OK.
Unless you turn off the automatic paper type sensor, it always remains on. To turn off the
automatic paper type sensor for a specific print job:
1With your document open, click File→Print.
2In the Print dialog box, click Preferences or Properties (depending on your program or
operating system).
The Printing Preferences dialog box opens.
3Click the Print Setup tab.
4Select the paper type from the Media Type drop-down menu.
5Click OK.
To turn off the automatic paper type sensor for all print jobs:
1In Windows XP, click Start→Control Panel→Printers and Other Hardware→Printers and
Faxes.
In Windows 2000, click Start→Settings→Printers.
2Right-click the Dell Photo AIO Printer 924 icon.
3Click Printing Preferences.
4Click the Print Setup tab.
5Select the paper type from the Media Type drop-down menu.
6Click OK.

About Your Printer 19
Loading Paper
1Fan the paper.
2Center the paper on the paper support.
3Adjust the paper guides so both are resting against the edges of the paper.
NOTE: Do not pull on both paper guides simultaneously. When one paper guide is moved, the other
adjusts accordingly.
NOTE: Do not force paper into the printer. The paper should be flat against the paper support
surface, and the edges of the paper should be flush against both paper guides.

20 About Your Printer
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Print Media Guidelines
Load up to: Make sure:
100 sheets of plain
paper • The paper is centered between the left and right paper guides.
NOTE: Load letterhead paper with the top of the letterhead entering the printer
first and facing up.
•YouselectDraft, Normal, or Photo print quality.
NOTE: Do not select Draft if you have a Photo cartridge installed.
20 sheets of banner
paper • You remove any paper from the paper support before inserting banner paper.
• You place a stack of banner paper on or behind the printer, with only the
number of sheets required.
NOTE: You must select A4 Banner or Letter Banner paper size in Print
Properties. Failure to do so will cause a paper jam. See "Paper Problems" on
page 57.
• You load the leading edge of the banner paper into the printer against the
right side of the paper support.
• The banner paper is centered between the left and right paper guides.
• You use banner paper designed for inkjet printers.
10 envelopes • The print side of the envelopes faces up.
• The envelopes are centered on the paper support, in between the left and
right paper guides.
• The stamp location is in the upper left corner and printed with landscape
orientation.
NOTE: For Japanese customers: If you are mailing within Japan, the envelope
can be printed with portrait orientation with the stamp in the lower right corner
or with landscape orientation with the stamp in the lower left corner. If you are
mailing internationally, print landscape orientation with the stamp in the upper
left corner.
• The paper guide rests against the left edge of the envelopes.
• You select the correct envelope size. Select the next biggest size if the exact
envelope size is not listed, and set the left and right margins so that your
envelope text will be correctly positioned.