Dell A960 - Personal All-in-One Printer Color... User manual

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Dell™ Personal All-In-One Printer A960
Owner’s Manual
Look Inside For:
• Ordering Supplies
• Getting Started
• Understanding the Software
• Ink Cartridge Maintenance
• Troubleshooting

Ordering Ink Cartridges and Supplies
Your Dell™ Personal All-In-One Printer A960 comes with software installed
to detect the ink levels in the printer. During a print job, a screen appears on
your computer to warn you if the ink levels are low. You can order ink online
at www.dell.com/supplies or by phone.
Your printer has been designed to print using the following ink cartridges:
USA 877-465-2968
(877-Ink2You)
Canada 877-501-4803
Mexico 001-800-210-7607
Puerto Rico 800-805-7545
UK 0870 907 4574
Ireland 1850 707 407
France 0825387247
Italy 800602705
Spain 902120385
Germany 0800 2873355
Austria 08 20 - 24 05 30 35
Netherlands 020 - 674 4881
Belgium 02.713 1590
Sweden 08 587 705 81
Norway 231622 64
Denmark 3287 5215
Finland 09 2533 1411
Switzerland 0848 801 888
Item: Part number:
Black ink cartridge 7Y743
Color ink cartridge 7Y745

3
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your
computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal
injury, or death.
____________________
Information in this document is subject to change without notice.
© 2003 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is
strictly forbidden.
Trademarks used in this text: Dell and DELL logo are trademarks of Dell Inc.; Microsoft and
Windows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the
entities claiming the marks and names of their products. Dell Inc. disclaims any proprietary
interest in trademarks and trade names other than its own.
____________________
UNITED STATES GOVERNMENT RESTRICTED RIGHTS
This software and documentation are provided with RESTRICTED RIGHTS. Use,
duplication or disclosure by the Government is subject to restrictions as set forth in
subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at
DFARS 252.227-7013 and in applicable FAR provisions: Dell Inc., One Dell Way, Round
Rock, Texas, 78682, USA.

4
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Caution: SAFETY INFORMATION
Use the following safety guidelines to help ensure your own personal safety and to help
protect your computer and working environment from potential damage.
• Use only the power supply provided with this product or the manufacturer’s
authorized replacement power supply.
• Connect the power cord to an electrical outlet that is near the product and easily
accessible.
• Refer service or repairs, other than those described in the user documentation, to a
professional service person.
CAUTION: Do not use the fax feature during a lightning storm. Do not set up this
product or make any electrical or cabling connections, such as the power supply
cord or telephone, during a lightning storm.

Contents 5
Contents
Notes, Notices, and Cautions . . . . . . . . . . . . . . . . . . . . 3
Caution: SAFETY INFORMATION . . . . . . . . . . . . . . . . . 4
1Getting Started
Understanding the Printer Parts . . . . . . . . . . . . . . . . . . 10
Accessing Your
User’s Guide . . . . . . . . . . . . . . . . . . . . 13
Setting up Your Printer . . . . . . . . . . . . . . . . . . . . . . . 13
Installing the Operator Panel . . . . . . . . . . . . . . . . . . . . 14
Using the Operator Panel . . . . . . . . . . . . . . . . . . . . . . 15
Operator Panel Menus . . . . . . . . . . . . . . . . . . . . . . 17
Understanding the Automatic Paper Type Sensor . . . . . . . . . 23
Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Print Media Guidelines for the Paper Support . . . . . . . . . . 26
Load Your Document on the Scanner Glass . . . . . . . . . . . 28
2Using the Printer
Using the ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Load Your Document Into the ADF . . . . . . . . . . . . . . . 30
Print Media Guidelines for the ADF . . . . . . . . . . . . . . . 31
Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Print Photos . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Copying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

6Contents
Copy Photos . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Scan Photos . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Edit Scanned Images . . . . . . . . . . . . . . . . . . . . . 36
Scan Multiple Pages or Images . . . . . . . . . . . . . . . . 37
Edit text found in a scanned document using OCR (Optical Character
Recognition) . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Save an Image on Your Computer . . . . . . . . . . . . . . . 38
E-mail a Scanned Image or Document . . . . . . . . . . . . . 38
Enlarge or Reduce Images or Documents . . . . . . . . . . . . 39
Faxing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Using Dell Printer Fax Tools Fax Software . . . . . . . . . . . 41
Using Fax Console (Windows XP Only) . . . . . . . . . . . . . 43
Access the Fax Setup Utility . . . . . . . . . . . . . . . . . . 44
Send a Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Receive Faxes . . . . . . . . . . . . . . . . . . . . . . . . . 48
Print to Fax . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Viewing Sent Faxes and Received Faxes . . . . . . . . . . . . 51
View the Status of a Fax . . . . . . . . . . . . . . . . . . . . 51
Using Special Fax Features . . . . . . . . . . . . . . . . . . 52
3Understanding the Software
Understanding the Printer Software . . . . . . . . . . . . . . . 56
Using the Dell All-In-One Center . . . . . . . . . . . . . . . . . 56
Access the Dell All-In-One Center: . . . . . . . . . . . . . . . 56
The All-In-One Main Page . . . . . . . . . . . . . . . . . . . 57
Using Print Properties . . . . . . . . . . . . . . . . . . . . . . . 59
Access Print Properties . . . . . . . . . . . . . . . . . . . . 59
Print Properties Tabs . . . . . . . . . . . . . . . . . . . . . . 59
Using the Dell Printer Solution Center . . . . . . . . . . . . . . 61
Access the Dell Printer Solution Center . . . . . . . . . . . . 61

Contents 7
Using Dell Picture Studio . . . . . . . . . . . . . . . . . . . . . . 62
Access Dell Picture Studio . . . . . . . . . . . . . . . . . . . 62
4Ink Cartridge Maintenance
Replacing Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . 64
Aligning Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . . 65
Cleaning the Ink Cartridge Nozzles . . . . . . . . . . . . . . . . 67
5Troubleshooting
Setup Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
General Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Black and White Copy Quality Is Unsatisfactory . . . . . . . . . 72
Fax Does Not Work . . . . . . . . . . . . . . . . . . . . . . . 73
Printer Is Not Sending or Receiving Faxes . . . . . . . . . . . . 73
Default Country Was Not Set . . . . . . . . . . . . . . . . . . 74
Document Misfeeds or Jams . . . . . . . . . . . . . . . . . . . 77
Error Messages and Flashing Lights . . . . . . . . . . . . . . . . 78
Improving Print Quality . . . . . . . . . . . . . . . . . . . . . . 80
Clean the Ink Cartridge Nozzles . . . . . . . . . . . . . . . . . 81
Remove and Reinstall the Software . . . . . . . . . . . . . . . 81
More Troubleshooting Options . . . . . . . . . . . . . . . . . . . 82
6Contacting Dell
Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . 84
Automated Order-Status Service . . . . . . . . . . . . . . . . . . 84
Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

8Contents
7Appendix
Limited Warranties and Return Policy . . . . . . . . . . . . . . 98
Dell Inc.
Ink and Toner Cartridges Limited Warranties . . . . . . . . . . . 109
Dell Software License Agreement . . . . . . . . . . . . . . . . . 111
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . 113

1
SECTION 1
Getting Started
Understanding the Printer Parts
Accessing Your User’s Guide
Setting up Your Printer
Installing the Operator Panel
Using the Operator Panel
Understanding the Automatic Paper Type Sensor
Loading Paper

10 Getting Started
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Understanding the Printer Parts
8
2
1
75
6
3
4
#Usethe: To:
1 Automatic Document Feeder (ADF) Scan, copy or fax multiple page documents and/or legal sized
documents.
2 Paper support Load paper into the printer.
3 ADF input tray Load original documents in the printer. Recommended for
scanning, copying, or faxing multiple page documents.
4 ADF exit tray Pick up your original document after it has gone through the
ADF.
5 Top cover Access the scanner glass:
• Lift top cover to place or remove items on the scanner glass.
• Scanner glass recommended for heavy weight, delicate, or
unusually sized originals that can not be fed through the
ADF.
6 Paper exit tray Stack paper as it exits the printer.
7 Display Check the printer status or view messages, menus, or settings.
8 Operator panel Operate your printer (attached to a computer or unattached).
For more information, see "Using the Operator Panel" on
page 15.