
6Quick Reference Guide
• Service Tag and Express Service Code 
• Microsoft Windows License Label
Service Tag and Microsoft
®
 Windows
®
 License
These labels are located on your computer.
• Use the Service Tag to 
identify your computer 
when you use 
support.dell.com
 or 
contact support.
• Enter the Express Service Code to direct your call when 
contacting support.
NOTE: The Microsoft Windows License label has been 
redesigned with a hole, or "security portal," as an increased 
security measure.
• Solutions — Troubleshooting hints and tips, articles 
from technicians, online courses, and frequently 
asked questions
• Community — Online discussion with other Dell 
customers
• Upgrades — Upgrade information for components, 
such as memory, the hard drive, and the operating 
system
• Customer Care — Contact information, service call 
and order status, warranty, and repair information
• Service and support — Service call status and 
support history, service contract, online discussions 
with technical support
• Reference — Computer documentation, details on 
my computer configuration, product specifications, 
and white papers
• Downloads — Certified drivers, patches, and 
software updates
• Notebook System Software (NSS) — If you reinstall 
the operating system for your computer, you should 
also reinstall the NSS utility. NSS provides critical 
updates for your operating system and support for 
Dell™ 3.5-inch USB floppy drives, Intel
®
 processors, 
optical drives, and USB devices. NSS is necessary for 
correct operation of your Dell computer. The 
software automatically detects your computer and 
operating system and installs the updates appropriate 
for your configuration.
Dell Support Website — support.dell.com
NOTE: Select your region or business segment to view the 
appropriate support site.
To download Notebook System Software:
1
Go to 
support.dell.com
, select your region or business 
segment, and enter your Service Tag. 
2
Select 
Drivers & Downloads
 and click 
Go
.
3
Click your operating system and search for the keyword
 
Notebook System Software
.
NOTE: The support.dell.com user interface may vary 
depending on your selections.
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