Dell XPS 15 User manual

XPS 15
Service Manual
Computer Model: XPS 15–9560
Regulatory Model: P56F
Regulatory Type: P56F001

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright ©2016 - 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and
other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
trademarks of their respective owners.
2017 - 06
Rev. A01

Contents
Before working inside your computer........................... 10
Before you begin .....................................................................................10
Safety instructions...................................................................................10
Recommended tools................................................................................. 11
Screw list................................................................................................. 12
After working inside your computer..............................14
Removing the base cover............................................. 15
Procedure................................................................................................ 15
Replacing the base cover..............................................18
Procedure................................................................................................ 18
Removing the battery (half-length).............................. 19
Prerequisites............................................................................................ 19
Procedure................................................................................................ 19
Replacing the battery (half-length).............................. 21
Procedure................................................................................................ 21
Post-requisites......................................................................................... 21
Removing the battery (full-length).............................. 22
Prerequisites............................................................................................22
Procedure................................................................................................22
3

Replacing the battery (full-length)...............................24
Procedure................................................................................................24
Post-requisites........................................................................................ 24
Removing the hard drive.............................................. 25
Prerequisites........................................................................................... 25
Procedure............................................................................................... 25
Replacing the hard drive.............................................. 30
Procedure............................................................................................... 30
Post-requisites........................................................................................ 30
Removing the solid-state drive (half-length)................32
Prerequisites............................................................................................32
Procedure................................................................................................32
Replacing the solid-state drive (half-length)................35
Procedure............................................................................................... 35
Post-requisites........................................................................................ 35
Removing the solid-state drive (full-length)................. 37
Prerequisites............................................................................................37
Procedure................................................................................................37
Replacing the solid-state drive (full-length).................40
Procedure............................................................................................... 40
Post-requisites........................................................................................ 40
Removing the speakers................................................ 41
Prerequisites............................................................................................ 41
Procedure................................................................................................ 41
4

Replacing the speakers................................................ 43
Procedure................................................................................................43
Post-requisites........................................................................................ 43
Removing the wireless card......................................... 44
Prerequisites............................................................................................44
Procedure................................................................................................44
Replacing the wireless card..........................................46
Procedure............................................................................................... 46
Post-requisites........................................................................................ 47
Removing the fans....................................................... 48
Prerequisites............................................................................................48
Procedure............................................................................................... 48
Replacing the fans........................................................51
Procedure................................................................................................ 51
Post-requisites........................................................................................ 52
Removing the heat-sink assembly................................53
Prerequisites........................................................................................... 53
Procedure............................................................................................... 53
Replacing the heat-sink assembly................................ 55
Procedure............................................................................................... 55
Post-requisites........................................................................................ 56
Removing the memory modules................................... 57
Prerequisites............................................................................................57
Procedure................................................................................................57
5

Replacing the memory modules................................... 59
Procedure............................................................................................... 59
Post-requisites......................................................................................... 61
Removing the system board.........................................62
Prerequisites........................................................................................... 62
Procedure............................................................................................... 63
Replacing the system board.........................................66
Procedure............................................................................................... 66
Post-requisites........................................................................................ 67
Removing the audio daughter-board............................ 68
Prerequisites........................................................................................... 68
Procedure............................................................................................... 69
Replacing the audio daughter-board............................ 70
Procedure................................................................................................70
Post-requisites........................................................................................ 70
Removing the coin-cell battery.................................... 72
Prerequisites............................................................................................72
Procedure................................................................................................73
Replacing the coin-cell battery.....................................74
Procedure................................................................................................74
Post-requisites.........................................................................................74
Removing the keyboard................................................76
Prerequisites............................................................................................76
Procedure................................................................................................76
6

Replacing the keyboard................................................79
Procedure................................................................................................79
Post-requisites........................................................................................ 79
Removing the display assembly....................................80
Prerequisites........................................................................................... 80
Procedure............................................................................................... 80
Replacing the display assembly....................................84
Procedure............................................................................................... 84
Post-requisites........................................................................................ 85
Removing the power-adapter port............................... 86
Prerequisites........................................................................................... 86
Procedure............................................................................................... 86
Replacing the power-adapter port............................... 88
Procedure............................................................................................... 88
Post-requisites........................................................................................ 88
Removing the antenna cover....................................... 89
Prerequisites........................................................................................... 89
Procedure............................................................................................... 90
Replacing the antenna cover........................................92
Procedure............................................................................................... 92
Post-requisites........................................................................................ 92
Removing the display hinges........................................ 93
Prerequisites............................................................................................93
Procedure............................................................................................... 94
7

Replacing the display hinges........................................ 96
Procedure............................................................................................... 96
Post-requisites........................................................................................ 96
Removing the antenna module..................................... 97
Prerequisites............................................................................................97
Procedure................................................................................................97
Replacing the antenna module..................................... 99
Procedure............................................................................................... 99
Post-requisites........................................................................................ 99
Removing the palm-rest assembly..............................100
Prerequisites..........................................................................................100
Procedure...............................................................................................101
Replacing the palm-rest assembly.............................. 102
Procedure.............................................................................................. 102
Post-requisites.......................................................................................102
BIOS overview............................................................104
Entering the BIOS setup program..........................................................104
Timing key sequences............................................................................104
System setup options............................................................................ 105
Clearing CMOS settings......................................................................... 112
Flashing the BIOS...................................................................................112
Boot menu..............................................................................................113
Boot menu enhancements......................................................................113
Diagnostics................................................................. 114
8

Getting help and contacting Dell................................. 116
Self-help resources.................................................................................116
Contacting Dell....................................................................................... 117
9

Identifier GUID-5D3B1051-9384-409A-8D5B-9B53BD496DE8
Status Released
Before working inside your
computer
NOTE: The images in this document may dier from your computer
depending on the conguration you ordered.
Identifier GUID-B2521C24-A407-4ABB-8022-6D88B53F0B94
Status Released
Before you begin
1 Save and close all open les and exit all open applications.
2 Shut down your computer. Click Start → Power → Shut down.
NOTE: If you are using a dierent operating system, see the
documentation of your operating system for shut-down instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard,
mouse, and monitor from your computer.
5 Remove any media card and optical disc from your computer, if applicable.
Identifier GUID-71128823-CE64-4E17-9439-DEE95AF668C4
Status Released
Safety instructions
Use the following safety guidelines to protect your computer from potential damage
and ensure your personal safety.
10

WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer
cover or panels. After you nish working inside the computer, replace all
covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is
at and clean.
CAUTION: To avoid damaging the components and cards, handle them by
their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage due to
servicing that is not authorized by Dell is not covered by your warranty. See
the safety instructions that shipped with the product or at www.dell.com/
regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself
by touching an unpainted metal surface, such as the metal at the back of
the computer. While you work, periodically touch an unpainted metal surface
to dissipate static electricity, which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull
tab, not on the cable itself. Some cables have connectors with locking tabs
or thumb-screws that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly aligned to avoid bending any
connector pins. When connecting cables, ensure that the ports and
connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Identifier GUID-1DA44488-D101-4AAE-BADD-2C0771F1C35F
Status Released
Recommended tools
The procedures in this document may require the following tools:
11

• Phillips screwdriver #1
• Torx #5 (T5) screwdriver
• Plastic scribe
Identifier GUID-328DCC55-D98F-4173-A3DD-26BE2F041BF7
Status Released
Screw list
The following table provides the list of screws that are used for securing dierent
components to the computer.
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Base cover Palm-rest
assembly
M2x3 T5 10
System badge Palm-rest
assembly
M2x8 2
Battery (half-
length)
Palm-rest
assembly
M2x4 4
Battery (full-
length)
Palm-rest
assembly
M2x4 7
Hard-drive
cage
Hard-drive
assembly
M2x4 4
Solid-state
drive (half-
length)
System board M2x3 1
Solid-state
drive
Solid-state
drive bracket
M2x2 1
Solid-state
drive (full-
length)
System board M2x3 1
12

Component Secured to Screw type Quantity Screw image
Speakers Palm-rest
assembly
M2x2 4
Fan System board M2x4 4
Heat-sink
assembly
System board M2x3 5/4
Display-cable
bracket
System board M2x2 1
System board Palm-rest
assembly
M2x4 5
Audio
daughter-board
System board M2x3 2
Keyboard Palm-rest
assembly
M1.6x1.5 31
Display hinges Palm-rest
assembly
M2.5x5 6
Power-adapter
port
Palm-rest
assembly
M2x3 1
Antenna
module
Display
assembly
M2x4 4
13

Identifier GUID-06588814-2678-4667-9FF9-C009F4BCE185
Status Released
After working inside your
computer
CAUTION: Leaving stray or loose screws inside your computer may severely
damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your computer.
2 Connect any external devices, peripherals, or cables you removed before working
on your computer.
3 Replace any media cards, discs, or any other parts that you removed before
working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
14

Identifier GUID-98068FC2-1C1C-46DE-B3FA-DF9D488E9BA1
Status Released
Removing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-FE52208C-5EFA-4569-A90D-E459B9E17E37
Status Released
Procedure
1 Close the display, and turn the computer over.
2 Turn the system badge over and remove the two screws (M2x8) that secure the
base cover to the palm-rest assembly.
15

3 Remove the 10 screws (M2x3 T5) that secure the base cover to the palm-rest
assembly.
Figure 1. Removing the base cover
1base cover 2 system badge
3 screws (12)
16

4 Using a plastic scribe, gently pry the base cover o the palm-rest assembly.
Figure 2. Prying the base cover o the computer base
1 base cover
17

Identifier GUID-27446428-82D7-4881-9220-9EB090B046EA
Status Released
Replacing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-F113D502-95A9-448F-AB1C-F07A96526541
Status Released
Procedure
1 Place the base cover on the palm-rest assembly and snap it into place.
2 Replace the 10 screws (M2x3 T5) that secure the base cover to the palm-rest
assembly.
3 Replace the two screws (M2x8) that secure the base cover to the palm-rest
assembly.
4 Turn the system badge over, and snap it into place.
5 Turn the computer over.
18

Identifier GUID-FA3B2FD2-52E7-43FD-8566-AA808CE90E66
Status Released
Removing the battery (half-
length)
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-ADE0B0E5-2130-4FC4-8553-96D2D5460E56
Status Released
Prerequisites
Remove the base cover.
Identifier GUID-FCDEA56B-004E-44A7-A6A0-7C50399AF6E1
Status Released
Procedure
1 Remove the four screws (M2x4) that secure the battery to the palm-rest
assembly.
2 Disconnect the battery cable from the system board.
19

3 Lift the battery o the palm-rest assembly.
Figure 3. Removing the battery
1 battery cable 2 screws (4)
3 battery 4 palm-rest assembly
4 Turn the computer over, open the display, and press the power button for ve
seconds to ground the system board.
20