Dell Alienware 17 R5 User manual

Alienware 17 R5
Service Manual
Computer Model: Alienware 17 R5
Regulatory Model: P31E
Regulatory Type: P31E002

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your product.
CAUTION: A CAUTION indicates either potential damage to
hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
© 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other
trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
trademarks of their respective owners.
2018 - 03
Rev. A00

Contents
Before working inside your computer........................ 10
Before you begin ........................................................................... 10
Safety instructions...........................................................................10
Recommended tools........................................................................ 11
Screw list........................................................................................ 12
After working inside your computer...........................14
Removing the base cover.............................................15
Procedure.......................................................................................15
Replacing the base cover.............................................18
Procedure.......................................................................................18
Removing the hard drive............................................. 21
Prerequisites................................................................................... 21
Procedure.......................................................................................21
Replacing the hard drive............................................. 24
Procedure......................................................................................24
Post-requisites................................................................................26
Removing the wireless card........................................ 27
Prerequisites...................................................................................27
Procedure...................................................................................... 27
3

Replacing the wireless card.........................................29
Procedure......................................................................................29
Post-requisites................................................................................30
Removing the solid-state drive....................................31
Prerequisites................................................................................... 31
Procedure.......................................................................................31
Replacing the solid-state drive................................... 33
Procedure...................................................................................... 33
Post-requisites................................................................................34
Removing the memory modules..................................35
Prerequisites...................................................................................35
Procedure...................................................................................... 35
Replacing the memory modules..................................37
Procedure...................................................................................... 37
Post-requisites................................................................................38
Removing the rear-I/O cover.....................................39
Prerequisites...................................................................................39
Procedure...................................................................................... 39
Replacing the rear-I/O cover......................................41
Procedure.......................................................................................41
Post-requisites................................................................................42
Removing the computer base......................................43
Prerequisites...................................................................................43
Procedure...................................................................................... 43
4

Replacing the computer base......................................47
Procedure...................................................................................... 47
Post-requisites................................................................................49
Removing the coin-cell battery...................................50
Prerequisites.................................................................................. 50
Procedure......................................................................................50
Replacing the coin-cell battery...................................52
Procedure......................................................................................52
Post-requisites................................................................................53
Removing the speakers............................................... 54
Prerequisites.................................................................................. 54
Procedure......................................................................................54
Replacing the speakers............................................... 56
Procedure......................................................................................56
Post-requisites................................................................................57
Removing the I/O board............................................ 58
Prerequisites.................................................................................. 58
Procedure......................................................................................58
Replacing the I/O board............................................. 61
Procedure.......................................................................................61
Post-requisites................................................................................62
Removing the subwoofer............................................ 63
Prerequisites...................................................................................63
Procedure...................................................................................... 63
5

Replacing the subwoofer............................................ 65
Procedure......................................................................................65
Post-requisites................................................................................66
Removing the system board........................................67
Prerequisites...................................................................................67
Procedure...................................................................................... 67
Replacing the system board........................................ 73
Procedure...................................................................................... 73
Post-requisites................................................................................ 77
Removing the heat-sink assembly.............................. 78
Prerequisites...................................................................................78
Procedure...................................................................................... 78
Replacing the heat-sink assembly...............................81
Procedure.......................................................................................81
Post-requisites................................................................................83
Removing the power-adapter port.............................84
Prerequisites...................................................................................84
Procedure......................................................................................84
Replacing the power-adapter port.............................86
Procedure......................................................................................86
Post-requisites................................................................................87
Removing the power-button board............................88
Prerequisites...................................................................................88
Procedure...................................................................................... 88
6

Replacing the power-button board............................ 90
Procedure......................................................................................90
Post-requisites................................................................................ 91
Removing the display assembly..................................92
Prerequisites.................................................................................. 92
Procedure...................................................................................... 93
Replacing the display assembly..................................96
Procedure......................................................................................96
Post-requisites................................................................................98
Removing the battery..................................................99
Prerequisites.................................................................................. 99
Procedure......................................................................................99
Replacing the battery................................................ 101
Procedure.....................................................................................101
Post-requisites..............................................................................102
Removing the touchpad.............................................103
Prerequisites.................................................................................103
Procedure.................................................................................... 103
Replacing the touchpad............................................ 106
Procedure....................................................................................106
Post-requisites.............................................................................. 107
Removing the keyboard............................................ 109
Prerequisites.................................................................................109
Procedure....................................................................................109
7

Replacing the keyboard.............................................113
Procedure..................................................................................... 113
Post-requisites...............................................................................115
Removing the macro keys..........................................117
Prerequisites..................................................................................117
Procedure..................................................................................... 118
Replacing the macro keys..........................................119
Procedure.....................................................................................119
Post-requisites..............................................................................120
Removing the palm rest............................................. 121
Prerequisites................................................................................. 121
Procedure.................................................................................... 122
Replacing the palm rest............................................. 123
Procedure.................................................................................... 123
Post-requisites.............................................................................. 123
Downloading drivers................................................. 125
Downloading the audio driver.......................................................125
Downloading the chipset driver.....................................................126
Downloading the graphics driver...................................................127
Downloading the network driver................................................... 128
Downloading the tobii driver........................................................ 129
Downloading the USB driver.........................................................130
Downloading the wireless driver.....................................................131
8

System setup.............................................................. 133
Boot Sequence............................................................................. 133
Navigation keys............................................................................ 133
BIOS overview..............................................................................134
Entering BIOS setup program........................................................134
Enabling or disabling the USB in BIOS setup program.............. 135
Identifying the hard drive in BIOS setup program..................... 135
Checking the system memory in BIOS setup program................135
System setup options.....................................................................136
Troubleshooting.........................................................144
Flashing the BIOS.........................................................................144
Flashing BIOS (USB key)...............................................................144
Reinstall Windows using a USB recovery drive............................... 145
Enhanced Pre-Boot System Assessment (ePSA) diagnostics............ 146
Running the ePSA diagnostics................................................. 146
Diagnostics...................................................................................147
Wi-Fi power cycle........................................................................ 148
Flea power release........................................................................149
Getting help and contacting Alienware................... 150
Self-help resources.......................................................................150
Contacting Alienware....................................................................151
9

Before working inside your
computer
NOTE: The images in this document may dier from your computer
depending on the conguration you ordered.
Before you begin
1 Save and close all open les and exit all open applications.
2 Shut down your computer. Click Start → Power → Shut down.
NOTE: If you are using a dierent operating system, see the
documentation of your operating system for shut-down instructions.
3 Disconnect your computer and all attached devices from their electrical
outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard,
mouse, and monitor from your computer.
5 Remove any media card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential
damage and ensure your personal safety.
WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer
cover or panels. After you nish working inside the computer, replace all
covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work
surface is at and clean.
10

CAUTION: To avoid damaging the components and cards, handle them by
their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage due
to servicing that is not authorized by Dell is not covered by your
warranty. See the safety instructions that shipped with the product or at
www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground
yourself by touching an unpainted metal surface, such as the metal at the
back of the computer. While you work, periodically touch an unpainted
metal surface to dissipate static electricity, which could harm internal
components.
CAUTION: When you disconnect a cable, pull on its connector or on its
pull tab, not on the cable itself. Some cables have connectors with locking
tabs or thumb-screws that you must disengage before disconnecting the
cable. When disconnecting cables, keep them evenly aligned to avoid
bending any connector pins. When connecting cables, ensure that the
ports and connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Recommended tools
The procedures in this document may require the following tools:
• Phillips screwdriver #1
• Plastic scribe
11

Screw list
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Base cover Palm-rest
assembly
M2.5x13 6
Battery Palm-rest
assembly
M2.5x5 4
Computer base Palm-rest
assembly
M2.5x8 14
Display
assembly
Palm-rest
assembly
M2.5x5 6
Hard-drive
assembly
Computer base M2.5x5 4
Hard-drive
bracket
Hard-drive
assembly
M3x3 4
Heat-sink
assembly
System board M2x3 7
I/O board Palm-rest
assembly
M2.5x5 2
Keyboard
bracket
Palm-rest
assembly
M2x3 17
Power-adapter
port bracket
Palm-rest
assembly
M2x3 1
Power-button
board
Palm-rest
assembly
M2x3 2
12

Component Secured to Screw type Quantity Screw image
Rear-I/O cover Computer base M2.5x7 2
Solid-state
drive
Computer base M2x3 1
Subwoofer Palm-rest
assembly
M2x2 2
System-board
assembly
Palm-rest
assembly
M2.5x5 7
Touchpad
bracket
Palm-rest
assembly
M2x3 5
Tron-light
holder
Palm-rest
assembly
M2.5x5 2
Wireless-card
bracket
Computer base M2x3 1
13

After working inside your
computer
CAUTION: Leaving stray or loose screws inside your computer may
severely damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your
computer.
2 Connect any external devices, peripherals, or cables you removed before
working on your computer.
3 Replace any media cards, discs, or any other parts that you removed before
working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
14

Removing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Procedure
1 Remove the six screws (M2.5x13) that secure the base cover to the computer
base.
2 Loosen the captive screw that secures the base cover to the computer base to
open a gap between the two parts.
15

3 Using a plastic scribe, gently pry the base cover from the gap around the
captive screw to release the clips on the base cover from the computer base.
4 Lift the base cover o the computer base.
16

5 Disconnect the battery cable from the system board.
6 Press and hold the power button for ve seconds to ground the system board.
17

Replacing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Procedure
1 Connect the battery cable to the system board.
18

2 Slide the base cover into the slots on the computer base.
3 Snap the base cover into place.
4 Tighten the captive screw that secures the base cover to the computer base.
19

5 Replace the six screws (M2.5x13) that secure the base cover to the computer
base.
20