Dell XPS 13 User manual

XPS 13
Re-imaging guide for Microsoft
Windows
Computer Model: XPS 13-9370
Regulatory Model: P82G
Regulatory Type: P82G001

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright ©2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other
trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
trademarks of their respective owners.
2018 - 01
Rev. A00

Contents
Installation overview...................................................... 5
Introduction................................................................... 6
Order of reinstallation.................................................... 7
Updating or Resetting the BIOS.....................................9
Flashing the BIOS......................................................................................9
Clearing CMOS settings............................................................................9
Trusted Platform Module (TPM) security..................................................9
Reinstalling the operating system..................................11
Reinstalling drivers and applications............................. 12
Displaying drivers and applications on your computer...............................12
Reinstallation sequence for drivers and applications..... 13
1 Intel chipset device software................................................................. 13
Downloading and installing the chipset driver.....................................13
2 Critical Microsoft Quick Fix Engineering (QFE) updates........................14
3 Media-card reader driver.......................................................................14
Downloading and installing the media-card reader driver....................14
4 Intel Rapid Storage Technology (IRST)..................................................15
Downloading and installing the IRST driver........................................ 15
5 Graphics............................................................................................... 16
Downloading and installing the Dell graphics driver............................ 16
6 Audio.....................................................................................................16
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Downloading and installing the Dell audio driver................................. 16
7 Intel Software Guard Extensions Platform Software Package (SGX
PSW) and ngerprint reader driver.......................................................... 17
Downloading and installing SGX PSW................................................ 17
Downloading and installing the ngerprint reader driver..................... 17
8 Dell Command Power Manager (DCPM).............................................. 18
Downloading and installing the DCPM............................................... 18
9 Dell Power Manager (DPM)..................................................................19
Downloading and installing the DPM..................................................19
10 Wireless Local Network (WLAN) drivers and applications...................20
Downloading and installing the Wi-Fi driver....................................... 20
11 Dell docking station WD15................................................................... 20
12 Dell Thunderbolt dock TB16.................................................................21
.NET Framework..........................................................22
Getting help and contacting Dell.................................. 23
Self-help resources..................................................................................23
Contacting Dell........................................................................................24
4

Installation overview
NOTE: Dell recommends that you download and install the device drivers
from the Dell Drivers & Downloads website. Installing device drivers from a
non-Dell website can cause system performance issues, corrupt operating
system les, blue screen errors, unexpected shutdown, or infect your
computer with malicious software.
Device drivers must be updated when you reinstall the operating system using either
CD, DVD, USB key, or when you are facing networking, graphics, sound or other
hardware-related problems. Dell recommends that you install or update device drivers
if you have performed a factory reset of your Dell computer using the Dell Backup and
Recovery application or other factory-reset methods. This ensures that you have the
latest device drivers installed on your computer and that the devices function
optimally.
Installing or updating device drivers may lead to the following improvements:
• Increase system performance
• Patch security risks
• Expand compatibility
• Fix device issues and support new features
However, if your computer is operating normally and there are no driver issues listed in
Windows Device Manager and Windows is not suggesting urgent or recommended
driver updates, driver updates are unnecessary. Updating drivers unnecessarily may
create new problems. Review the importance of each driver update on the Dell driver
downloads page before assessing the need to continue with an update.
5

Introduction
Re-imaging is the process of removing all software on the computer and reinstalling
the removed software. Re-imaging is required when software in the computer is
corrupted or damaged and can also be used as a means of removing harmful and
malicious software in your computer. This re-imaging guide provides the steps
required for re-imaging your computer.
CAUTION: This re-imaging guide is designed for system administrators. Do
not attempt to re-image the system if you are not an administrator or are
unsure of the procedures. Failure to follow instructions may result in
permanent data loss.
NOTE: Information provided in this guide is applicable to computers with
Microsoft Windows only.
This guide assists you in installing Dell-recommended software stack and settings,
drivers, and applications, which are tested and validated on the XPS 13-9370. The
installation of the listed drivers and applications as described in the guide enhances
the optimal performance of your computer.
Dell also provides drivers and applications that are not included with the Windows
operating system. These drivers are required to enable the following Solid State Drives
(SSD):
• 128 GB SSD
• 256 GB PCIe SSD
• 512 GB PCIe SSD
• 1024 GB PCIe SSD
It is always recommended to re-image on a newly-installed operating system and not
from any previous image-build. Ensure BIOS settings, including SATA congurations
and modes, are appropriately set and the latest drivers and applications are used
when re-imaging the computer.
6

Order of reinstallation
NOTE: Some drivers and application installation steps may not be applicable,
depending on the conguration of the computer you have ordered.
To achieve optimal performance, install the drivers and applications in the following
sequence:
1 BIOS: Allows the operating system to be loaded into the memory and enables
the initial startup process on your computer.
2 Windows operating system: The operating system controls the system's
hardware to be a base on which other software can operate on.
3 Intel Chipset driver: Allows Windows to communicate and adjust settings on
components on the system board.
4 Critical Microsoft Quick Fix Engineering (QFE) updates: Microsoft updates that
x and optimize the operating system.
5 Media-card reader driver: Enables and enhances the media-card reader.
6 Intel Rapid Storage Technology (IRST): Enables and enhances data storage
virtualization for the storage drives installed in the computer.
7 Graphics:
– Enhances and optimizes video performance
– Enables and provides additional functionality not included in the native
Microsoft VGA driver, including:
* User-customizable power management features
* Portability and behavioral proles
* Multiple-monitor support
8 Audio: Enables and enhances the audio controller.
9 Security, which includes:
– Intel Software Guard Extensions Platform Package (SGX PSW)
– Goodix Fingerprint Sensor
– Realtek IR camera: Enables and enhances the infrared camera
10 Dell applications, which includes:
– Dell Update application
– Dell Command | Power Manager (DCPM)
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– Dell Power Manager (DPM)
11 Networking and Communication, which includes:
– Wireless Local Area Network Adapters (WLAN): Enables and enhances the
wireless adapter
– Bluetooth: Enables and enhances the Bluetooth adapter
8

Updating or Resetting the BIOS
Flashing the BIOS
It is recommended to ash BIOS when an update is available or when you replace the
system board. To ash the BIOS:
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Select the operating system installed on your computer.
6 Scroll down the page and expand BIOS.
7 Click Download to download the latest version of the BIOS for your computer.
8 After the download is complete, navigate to the folder where you saved the BIOS
update le.
9 Double-click the BIOS update le icon and follow the instructions on the screen.
Clearing CMOS settings
In the event that, ashing your computer with the latest BIOS update results in your
computer being unable to boot, a BIOS reset is necessary. Clearing the CMOS
settings will reset the BIOS to factory settings. For more information about clearing
the CMOS settings, see your computer's Service Manual.
Trusted Platform Module (TPM) security
TPM must be enabled in the BIOS setup program for it to be deployed on the
computer. Follow these steps to enable and congure the TPM:
1 Turn on or restart your computer.
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2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup
program.
The BIOS setup program is displayed.
3 On the left pane, select Security → TPM Security → Clear TPM.
4 Select or clear any of the following options to enable or disable it, respectively:
–Enabled (Default): The BIOS enables the TPM during POST and it can be
accessed by the operating system.
–Disabled: The BIOS will not enable the TPM during POST and it cannot be
accessed by the operating system.
–TPM On: The TPM is enabled and activated.
–Clear: The BIOS clears the information stored in the TPM.
5 Save the settings and exit.
10

Reinstalling the operating system
The 64-bit Microsoft Windows 10 operating system is validated for use on this
computer. You can reset or reinstall the operating system under dierent scenarios.
For more information about reinstalling the operating system, see the knowledge base
article SLN297920 at www.dell.com/support.
Before attempting a reinstall of your operating system, Dell recommends that you
backup all data as described in the Microsoft knowledge base article located here.
11

Reinstalling drivers and
applications
Drivers and applications are software that enables Windows (or another operating
system) to communicate with the hardware devices and software in your computer.
Devices such as video and sound cards require drivers to function correctly within
Windows, and require applications to enable users to adjust hardware settings.
The Windows reinstallation includes drivers for most devices, but device-specic
drivers may have to be downloaded and installed separately. Dell recommends that
you download the device drivers for your Dell computer from Drivers & Downloads.
Applications must be downloaded and installed separately. Dell recommends that you
download the required applications for your Dell computer from the Dell Download
Center.
Displaying drivers and applications on your
computer
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Select the Windows operating system installed on your computer to get a list of
the drivers and applications available on your computer.
12

Reinstallation sequence for
drivers and applications
Driver installation is critical if you have reinstalled the Windows operating system on
your Dell computer. Install the drivers in the correct sequence for your computer to
function correctly. In some scenarios, you may have to reinstall or update the device
driver if you are encountering any issues with a specic device.
For more information, see the Dell knowledge-base article SLN148687 at
www.dell.com/support.com.
NOTE: Windows 10 operating system includes the touchpad drivers— no
other touchpad driver installation is required.
NOTE: Windows 10 operating system includes the webcam drivers—no
additional webcam driver installation is required. For video capture or
streaming, users can install webcam software available from third-party
providers.
Dell recommends installing drivers or applications in the following sequence.
1 Intel chipset device software
The Windows operating system may not include the updated Intel chipset device
software for Dell computers. The Intel chipset device software is available on Dell’s
support site www.dell.com/support.
Downloading and installing the chipset driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
13

5 Scroll down the page and expand Chipset.
6 Click Download to download the chipset driver for your computer.
7 After the download is complete, navigate to the folder where you saved the
chipset driver le.
8 Double-click the chipset driver le icon and follow the instructions on the screen.
2 Critical Microsoft Quick Fix Engineering
(QFE) updates
Dell recommends installing all the latest available QFE updates from the latest Service
Pack from Microsoft. Service packs are automatically downloaded and installed when
Windows Updates is enabled and can be manually downloaded and installed from the
Microsoft support site.
3 Media-card reader driver
The Windows operating system does not include the media-card reader driver. Install
the Realtek driver, that is available for download on the Dell support site.
Downloading and installing the media-card reader driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Chipset.
6 Click Download to download the media-card reader driver for your computer.
7 After the download is complete, navigate to the folder where you saved the card
reader driver le.
8 Double-click the card reader driver le icon and follow the instructions on the
screen.
14

4 Intel Rapid Storage Technology (IRST)
The IRST software package enables and enhances high-performance Serial ATA
(SATA) and SATA RAID capabilities for supported operating systems. The IRST
software package provides an added protection against data loss in the event of a
hard drive failure.
NOTE: The following conditions must be met before you can install IRST on
your computer.
• Your computer has a RAID I/O controller hub (ICH). If your computer does
not have a RAID ICH you cannot install IRST unless a third-party RAID
controller card is installed.
• Your RAID controller is enabled by default.
CAUTION: If a SATA hard drive is already installed, enabling the
RAID controller might cause your computer to display a blue screen
and an error code followed by a system reboot. To enable RAID,
reinstall the operating system.
Downloading and installing the IRST driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Serial ATA.
6 Click Download to download the IRST driver for your computer.
7 After the download is complete, navigate to the folder where you saved the IRST
driver le.
8 Double-click the driver le icon and follow the instructions on the screen.
15

5 Graphics
The Windows operating system includes the VGA graphics driver only. For optimal-
graphics performance, install the Dell graphics driver applicable to your computer that
is available for download on the Dell support site.
Downloading and installing the Dell graphics driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Video.
6 Click Download to download the graphics driver for your computer.
7 After the download is complete, navigate to the folder where you saved the
graphics driver le.
8 Double-click the graphics driver le icon and follow the instructions on the
screen.
6 Audio
The Windows operating system does not include the audio driver recommended by
Dell. Install the HD audio driver that is available for download on the Dell support site.
Downloading and installing the Dell audio driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
16

4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Audio.
6 Click Download to download the audio driver for your computer.
7 After the download is complete, navigate to the folder where you saved the
audio driver le.
8 Double-click the audio driver le icon and follow the instructions on the screen.
7 Intel Software Guard Extensions Platform
Software Package (SGX PSW) and
ngerprint reader driver
The SGX PSW contains software that protects data in your computer from disclosure
or modication. The software package is available on the Dell support site.
Downloading and installing SGX PSW
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Intel Software Guard Extensions Platform
Software.
6 Click Download to download the software package for your computer.
7 After the download is complete, navigate to the folder where you saved the SGX
PSW le.
8 Double-click the SGX PSW le icon and follow the instructions on the screen.
Downloading and installing the ngerprint reader driver
NOTE: Install the Intel Software Guard Extensions Platform Software
package before installing the ngerprint reader driver.
1 Turn on your computer.
17

2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Goodix Fingerprint Sensor.
6 Click Download to download the ngerprint reader driver for your computer.
7 After the download is complete, navigate to the folder where you saved the
ngerprint reader driver le.
8 Double-click the ngerprint reader driver le icon and follow the instructions on
the screen.
8 Dell Command Power Manager (DCPM)
DCPM is factory-installed on supported systems and also released as a Dell Update
Package (DUP), that is available for download on the Dell support site. The installer is
specic to the operating system, and a dierent DUP is required for 32-bit and 64-bit
systems. System administrators can install, uninstall, and upgrade the software using
the DUP installation wizard.
Downloading and installing the DCPM
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Dell Command | Power Manager.
6 Click Download to download the DCPM driver for your computer.
7 After the download is complete, navigate to the folder where you saved the
DCPM le.
8 Double-click the DCPM le icon and follow the instructions on the screen.
18

9 Dell Power Manager (DPM)
DPM is a Dell-developed application providing simplied and ecient power
management capabilities for Dell computers. The key features are as follows:
• Battery information: Display battery health information, adjust battery settings or
create a custom-battery setting.
• Advanced charge mode: Control battery charging to prolong battery life.
• Peak Shift : Reduce power consumption by automatically switching the computer
to battery power during certain times of the day, even when the computer is
plugged into a direct power source.
• Thermal Management: Control processor and cooling fan settings to manage
performance, system surface temperature, and fan noise.
• Battery Extender: Conserve battery charge by aecting CPU power level, screen
brightness and keyboard illumination levels, and by muting audio.
• Alerts Management: Enable or disable adapter, battery, docking station, thermal,
and other types of alerts.
• Group Policies: Easily apply default settings and/or prevent users from changing
power alerts system events, power management, thermal management, battery
extender, and battery settings.
• Product Feedback: Provide feedback on the software.
Downloading and installing the DPM
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Dell Power Manager.
6 Click Download to download the DPM application for your computer.
7 After the download is complete, navigate to the folder where you saved the DPM
le.
8 Double-click the DPM le icon and follow the instructions on the screen.
19

10 Wireless Local Network (WLAN) drivers
and applications
Windows operating systems do not provide native device driver support for WLAN
controllers on Dell computers. To obtain wireless network functionality, install the
relevant WLAN drivers from the Dell support site. WLAN applications, which provide
additional features including enterprise authentication enhancements can also be
installed from the Dell support site.
Downloading and installing the Wi-Fi driver
1 Turn on the computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Network.
6 Click Download to download the Wi-Fi driver for your computer.
7 After the download is complete, navigate to the folder where you saved the Wi-
Fi driver le.
8 Double-click the Wi-Fi driver le icon and follow the instructions on the screen.
11 Dell docking station WD15
The Dell Docking Station WD15 is a device that links all your electronic devices to your
computer using a USB Type-C cable interface. Connecting the computer to the
docking station enables you to access all peripherals (mouse, keyboard, stereo
speakers, external hard drive, and large-screen displays) without having to plug each
device into the computer.
20