Dell Inspiron 11 3000 Series User manual

Inspiron 11 3000
Service Manual
Computer Model: Inspiron 3180
Regulatory Model: P24T
Regulatory Type: P24T003

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
©2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are
trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their
respective owners.
2018 - 02
Rev. A00

Contents
Before working inside your computer........................... 10
Before you begin .....................................................................................10
Safety instructions...................................................................................10
Recommended tools................................................................................. 11
Screw list................................................................................................. 12
After working inside your computer.............................. 14
Removing the base cover............................................. 15
Procedure................................................................................................ 15
Replacing the base cover..............................................21
Procedure................................................................................................ 21
Removing the battery.................................................. 24
Prerequisites............................................................................................24
Procedure................................................................................................24
Replacing the battery...................................................28
Procedure................................................................................................28
Post-requisites........................................................................................ 28
Removing the I/O board...............................................29
Prerequisites........................................................................................... 29
Procedure............................................................................................... 29
3

Replacing the I/O board...............................................32
Procedure................................................................................................32
Post-requisites........................................................................................ 32
Removing the heat sink................................................33
Prerequisites............................................................................................33
Procedure................................................................................................33
Replacing the heat sink................................................35
Procedure .............................................................................................. 35
Post-requisites........................................................................................ 35
Removing the memory module.....................................36
Prerequisites........................................................................................... 36
Procedure............................................................................................... 36
Replacing the memory module.....................................38
Procedure............................................................................................... 38
Post-requisites........................................................................................ 39
Removing the hard drive.............................................. 40
Prerequisites........................................................................................... 40
Procedure............................................................................................... 40
Replacing the hard drive.............................................. 43
Procedure................................................................................................43
Post-requisites........................................................................................ 43
Removing the power-adapter port............................... 44
Prerequisites............................................................................................44
Procedure................................................................................................44
4

Replacing the power-adapter port............................... 46
Procedure............................................................................................... 46
Post-requisites........................................................................................ 46
Removing the wireless card..........................................47
Prerequisites............................................................................................47
Procedure................................................................................................47
Replacing the wireless card..........................................49
Procedure............................................................................................... 49
Post-requisites......................................................................................... 51
Removing the coin-cell battery.................................... 52
Prerequisites........................................................................................... 52
Procedure............................................................................................... 52
Replacing the coin-cell battery.................................... 54
Procedure............................................................................................... 54
Post-requisites........................................................................................ 54
Removing the speaker................................................. 55
Prerequisites........................................................................................... 55
Procedure............................................................................................... 55
Replacing the speaker..................................................57
Procedure................................................................................................57
Post-requisites........................................................................................ 57
Removing the display assembly....................................58
Prerequisites........................................................................................... 58
Procedure............................................................................................... 58
5

Replacing the display assembly....................................63
Procedure............................................................................................... 63
Post-requisites........................................................................................ 63
Removing the system board.........................................64
Prerequisites........................................................................................... 64
Procedure............................................................................................... 64
Replacing the system board.........................................68
Procedure............................................................................................... 68
Post-requisites........................................................................................ 69
Removing the palm-rest and keyboard assembly..........70
Prerequisites............................................................................................70
Procedure................................................................................................70
Replacing the palm-rest and keyboard assembly.......... 72
Procedure................................................................................................72
Post-requisites........................................................................................ 72
Removing the display bezel.......................................... 73
Prerequisites............................................................................................73
Procedure................................................................................................73
Replacing the display bezel.......................................... 76
Procedure................................................................................................76
Post-requisites........................................................................................ 76
Removing the display hinges........................................ 77
Prerequisites............................................................................................77
Procedure................................................................................................77
6

Replacing the display hinges........................................ 79
Procedure................................................................................................79
Post-requisites........................................................................................ 79
Removing the display panel..........................................80
Prerequisites........................................................................................... 80
Procedure............................................................................................... 80
Replacing the display panel.......................................... 83
Procedure............................................................................................... 83
Post-requisites........................................................................................ 83
Removing the camera.................................................. 84
Prerequisites............................................................................................84
Procedure............................................................................................... 84
Replacing the camera...................................................87
Procedure................................................................................................87
Post-requisites.........................................................................................87
Removing the display back-cover and antenna
assembly......................................................................88
Prerequisites........................................................................................... 88
Procedure............................................................................................... 88
Replacing the display back-cover and antenna
assembly......................................................................90
Procedure............................................................................................... 90
Post-requisites........................................................................................ 90
7

Downloading drivers..................................................... 91
Downloading the audio driver...................................................................91
Downloading the graphics driver..............................................................91
Downloading the USB 3.0 driver..............................................................92
Downloading the Wi-Fi driver.................................................................. 93
Downloading the media-card reader driver..............................................93
Downloading the chipset driver............................................................... 94
System setup...............................................................95
Boot Sequence....................................................................................... 95
Navigation keys.......................................................................................95
BIOS overview........................................................................................ 96
Entering BIOS setup program..................................................................96
Identifying the hard drive in BIOS setup program.............................. 97
Checking the system memory in BIOS setup program.......................97
System Setup Options.............................................................................97
System and setup password....................................... 103
Assigning a system password and setup password................................ 103
Deleting or changing an existing system and or setup password............104
Clearing forgotten passwords................................................................ 104
Clearing CMOS settings........................................................................ 105
Troubleshooting..........................................................106
Flashing the BIOS..................................................................................106
Flea power release.................................................................................106
Flashing BIOS (USB key)....................................................................... 107
Enhanced Pre-Boot System Assessment (ePSA) diagnostics................ 107
Running the ePSA diagnostics.........................................................108
Wi-Fi power cycle..................................................................................108
8

Getting help and contacting Dell................................ 109
Self-help resources................................................................................ 109
Contacting Dell.......................................................................................110
9

Before working inside your
computer
NOTE: The images in this document may dier from your computer
depending on the conguration you ordered.
Before you begin
1 Save and close all open les and exit all open applications.
2 Shut down your computer. Click Start → Power → Shut down.
NOTE: If you are using a dierent operating system, see the
documentation of your operating system for shut-down instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard,
mouse, and monitor from your computer.
5 Remove any media card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage
and ensure your personal safety.
WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer
cover or panels. After you nish working inside the computer, replace all
covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is
at and clean.
10

CAUTION: To avoid damaging the components and cards, handle them by
their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage due to
servicing that is not authorized by Dell is not covered by your warranty. See
the safety instructions that shipped with the product or at www.dell.com/
regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself
by touching an unpainted metal surface, such as the metal at the back of
the computer. While you work, periodically touch an unpainted metal surface
to dissipate static electricity, which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull
tab, not on the cable itself. Some cables have connectors with locking tabs
or thumb-screws that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly aligned to avoid bending any
connector pins. When connecting cables, ensure that the ports and
connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Recommended tools
The procedures in this document may require the following tools:
• Philips screwdriver
• Flat-head screwdriver
• Plastic scribe
11

Screw list
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Base-cover
assembly
palm-rest and
keyboard
assembly
M2.5x6 9
Battery palm-rest and
keyboard
assembly
M2x3 3
I/O board Base cover M2x3 1
Hard-drive
assembly
palm-rest and
keyboard
assembly
M2x3 3
Hard-drive
bracket
Hard drive M3x3 4
Power-adapter
port
palm-rest and
keyboard
assembly
M2x3 1
Wireless card palm-rest and
keyboard
assembly
M2x3 1
Display-cable
bracket
System board M2x3 1
Display
assembly
palm-rest and
keyboard
assembly
M2.5x6 2
System board palm-rest and
keyboard
assembly
M2x2 1
Display hinges Display back-
cover and antenna
assembly
M2.5x2.5 4
12

Component Secured to Screw type Quantity Screw image
Display panel Display back-
cover and antenna
assembly
M1.2x2 4
13

After working inside your
computer
CAUTION: Leaving stray or loose screws inside your computer may severely
damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your computer.
2 Connect any external devices, peripherals, or cables you removed before working
on your computer.
3 Replace any media cards, discs, or any other parts that you removed before
working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
14

Removing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Close the display and turn the computer over.
2 Using a plastic scribe, remove the screw cap from the base-cover assembly.
Figure 1. Removing the screw cap
1screw cap 2 plastic scribe
15

3 Remove the nine screws (M2.5x6) that secure the base-cover assembly to the
palm-rest and keyboard assembly.
Figure 2. Removing the screws
1M2.5x6 screws (9) 2 base-cover assembly
4 Using your thumb, apply pressure on the base-cover assembly.
16

5 From the top right corner, pry the base-cover assembly from the palm-rest and
keyboard assembly.
Figure 3. Removing the base cover
1palm-rest and keyboard
assembly
2 base-cover assembly
17

6 Pry loose the base-cover assembly from one end of the palm-rest and keyboard
assembly.
Figure 4. Removing the base cover
1 palm-rest and keyboard
assembly
2 base-cover assembly
18

7 Lift the base-cover assembly, at an angle, from the palm-rest and keyboard
assembly and release it from the HDMI port.
Figure 5. Removing the base cover
1HDMI port 2 base-cover assembly
3 palm-rest and keyboard
assembly
19

8 Carefully turn over the base-cover assembly.
Figure 6. Removing the base cover
1 base-cover assembly 2 palm-rest and keyboard
assembly
9 Remove the I/O board.
20