Dell Inspiron 13 5000 User manual

Inspiron 13 5000
Service Manual
Regulatory Model: P87G
Regulatory Type: P87G001
May 2022
Rev. A02

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2018 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its
subsidiaries. Other trademarks may be trademarks of their respective owners.

Chapter 1: Before working inside your computer........................................................................... 8
Before you begin .................................................................................................................................................................8
Safety instructions.............................................................................................................................................................. 8
Recommended tools........................................................................................................................................................... 9
Screw list............................................................................................................................................................................... 9
Chapter 2: After working inside your computer............................................................................10
Chapter 3: Removing the base cover............................................................................................ 11
Procedure............................................................................................................................................................................. 11
Chapter 4: Replacing the base cover............................................................................................ 13
Procedure.............................................................................................................................................................................13
Chapter 5: Removing the battery................................................................................................. 14
Prerequisites........................................................................................................................................................................14
Procedure.............................................................................................................................................................................14
Chapter 6: Replacing the battery................................................................................................. 16
Procedure............................................................................................................................................................................ 16
Post-requisites....................................................................................................................................................................16
Chapter 7: Removing the memory module.................................................................................... 17
Prerequisites........................................................................................................................................................................17
Procedure.............................................................................................................................................................................17
Chapter 8: Replacing the memory module.................................................................................... 19
Procedure............................................................................................................................................................................ 19
Post-requisites....................................................................................................................................................................19
Chapter 9: Removing the wireless card....................................................................................... 20
Prerequisites.......................................................................................................................................................................20
Procedure............................................................................................................................................................................20
Chapter 10: Replacing the wireless card...................................................................................... 22
Procedure............................................................................................................................................................................22
Post-requisites................................................................................................................................................................... 23
Chapter 11: Removing the coin-cell battery..................................................................................24
Prerequisites.......................................................................................................................................................................24
Procedure............................................................................................................................................................................24
Chapter 12: Replacing the coin-cell battery................................................................................. 25
Contents
Contents 3

Procedure............................................................................................................................................................................25
Post-requisites...................................................................................................................................................................25
Chapter 13: Removing the fan..................................................................................................... 26
Prerequisites.......................................................................................................................................................................26
Procedure............................................................................................................................................................................26
Chapter 14: Replacing the fan......................................................................................................27
Procedure............................................................................................................................................................................ 27
Post-requisites................................................................................................................................................................... 27
Chapter 15: Removing the solid-state drive................................................................................. 28
Prerequisites.......................................................................................................................................................................28
Procedure............................................................................................................................................................................28
Chapter 16: Replacing the solid-state drive................................................................................. 30
Procedure............................................................................................................................................................................30
Post-requisites...................................................................................................................................................................30
Chapter 17: Removing the touchpad.............................................................................................31
Prerequisites........................................................................................................................................................................31
Procedure.............................................................................................................................................................................31
Chapter 18: Replacing the touchpad............................................................................................ 33
Procedure............................................................................................................................................................................33
Post-requisites................................................................................................................................................................... 33
Chapter 19: Removing the speakers.............................................................................................34
Prerequisites.......................................................................................................................................................................34
Procedure............................................................................................................................................................................34
Chapter 20: Replacing the speakers............................................................................................ 35
Procedure............................................................................................................................................................................35
Post-requisites...................................................................................................................................................................35
Chapter 21: Removing the heat sink............................................................................................ 36
Prerequisites.......................................................................................................................................................................36
Procedure............................................................................................................................................................................36
Chapter 22: Replacing the heat sink............................................................................................ 37
Procedure............................................................................................................................................................................ 37
Post-requisites................................................................................................................................................................... 37
Chapter 23: Removing the power-adapter port............................................................................38
Prerequisites.......................................................................................................................................................................38
Procedure............................................................................................................................................................................38
Chapter 24: Replacing the power-adapter port............................................................................40
4Contents

Procedure .......................................................................................................................................................................... 40
Post-requisites...................................................................................................................................................................40
Chapter 25: Removing the display assembly.................................................................................41
Prerequisites........................................................................................................................................................................41
Procedure.............................................................................................................................................................................41
Chapter 26: Replacing the display assembly................................................................................ 44
Procedure ...........................................................................................................................................................................44
Post-requisites................................................................................................................................................................... 44
Chapter 27: Removing the I/O board........................................................................................... 45
Prerequisites.......................................................................................................................................................................45
Procedure............................................................................................................................................................................45
Chapter 28: Replacing the I/O board........................................................................................... 47
Procedure ...........................................................................................................................................................................47
Post-requisites................................................................................................................................................................... 47
Chapter 29: Removing the power button..................................................................................... 48
Prerequisites.......................................................................................................................................................................48
Procedure............................................................................................................................................................................48
Chapter 30: Replacing the power button..................................................................................... 49
Procedure ...........................................................................................................................................................................49
Post-requisites...................................................................................................................................................................49
Chapter 31: Removing the power button with fingerprint reader................................................. 50
Prerequisites.......................................................................................................................................................................50
Procedure............................................................................................................................................................................50
Chapter 32: Replacing the power button with fingerprint reader................................................. 51
Procedure ........................................................................................................................................................................... 51
Post-requisites....................................................................................................................................................................51
Chapter 33: Removing the system board..................................................................................... 52
Prerequisites.......................................................................................................................................................................52
Procedure............................................................................................................................................................................52
Chapter 34: Replacing the system board..................................................................................... 54
Procedure............................................................................................................................................................................54
Post-requisites...................................................................................................................................................................54
Entering the Service Tag in the BIOS setup program..............................................................................................54
Chapter 35: Removing the palm-rest and keyboard assembly...................................................... 56
Prerequisites.......................................................................................................................................................................56
Procedure............................................................................................................................................................................56
Contents 5

Chapter 36: Replacing the palm-rest and keyboard assembly...................................................... 58
Procedure............................................................................................................................................................................58
Post-requisites...................................................................................................................................................................58
Chapter 37: Removing the display bezel...................................................................................... 59
Prerequisites.......................................................................................................................................................................59
Procedure............................................................................................................................................................................59
Chapter 38: Replacing the display bezel...................................................................................... 60
Procedure .......................................................................................................................................................................... 60
Post-requisites...................................................................................................................................................................60
Chapter 39: Removing the camera............................................................................................... 61
Prerequisites....................................................................................................................................................................... 61
Procedure............................................................................................................................................................................ 61
Chapter 40: Replacing the camera............................................................................................... 62
Procedure ...........................................................................................................................................................................62
Post-requisites...................................................................................................................................................................62
Chapter 41: Removing the display panel.......................................................................................63
Prerequisites.......................................................................................................................................................................63
Procedure............................................................................................................................................................................63
Chapter 42: Replacing the display panel...................................................................................... 65
Procedure .......................................................................................................................................................................... 65
Post-requisites...................................................................................................................................................................65
Chapter 43: Removing the display hinges.................................................................................... 66
Prerequisites.......................................................................................................................................................................66
Procedure............................................................................................................................................................................66
Chapter 44: Replacing the display hinges.................................................................................... 67
Procedure ...........................................................................................................................................................................67
Post-requisites................................................................................................................................................................... 67
Chapter 45: Removing the display cable...................................................................................... 68
Prerequisites.......................................................................................................................................................................68
Procedure............................................................................................................................................................................68
Chapter 46: Replacing the display cable...................................................................................... 69
Procedure............................................................................................................................................................................69
Post-requisites...................................................................................................................................................................69
Chapter 47: Removing the display back-cover and antenna assembly.......................................... 70
Prerequisites.......................................................................................................................................................................70
Procedure............................................................................................................................................................................70
6Contents

Chapter 48: Replacing the display back-cover and antenna assembly........................................... 71
Procedure.............................................................................................................................................................................71
Post-requisites....................................................................................................................................................................71
Chapter 49: Downloading drivers.................................................................................................72
Downloading the audio driver......................................................................................................................................... 72
Downloading the graphics driver................................................................................................................................... 72
Downloading the USB 3.0 driver....................................................................................................................................73
Downloading the Wi-Fi driver......................................................................................................................................... 73
Downloading the media-card reader driver.................................................................................................................74
Downloading the chipset driver..................................................................................................................................... 75
Downloading the network driver....................................................................................................................................75
Chapter 50: System setup........................................................................................................... 76
Boot Sequence...................................................................................................................................................................76
Navigation keys..................................................................................................................................................................76
BIOS overview....................................................................................................................................................................77
Entering BIOS setup program.........................................................................................................................................77
Enabling or disabling the USB in BIOS setup program....................................................................................... 77
Identifying the storage drive in BIOS setup program..........................................................................................77
Checking the system memory in BIOS setup program....................................................................................... 77
System setup options....................................................................................................................................................... 77
Chapter 51: System and setup password..................................................................................... 83
Assigning a system setup password............................................................................................................................. 83
Deleting or changing an existing system setup password.......................................................................................83
Clearing CMOS settings.................................................................................................................................................. 84
Clearing BIOS (System Setup) and System passwords.......................................................................................... 84
Chapter 52: Troubleshooting....................................................................................................... 85
Flea power release............................................................................................................................................................ 85
Flashing the BIOS..............................................................................................................................................................85
Flashing BIOS (USB key).................................................................................................................................................85
Fixing a no-boot issue caused by USB-boot support............................................................................................... 86
Enhanced Pre-Boot System Assessment (ePSA) diagnostics...............................................................................86
Running the ePSA diagnostics................................................................................................................................. 86
System diagnostic lights.................................................................................................................................................. 87
Wi-Fi power cycle..............................................................................................................................................................87
Chapter 53: Getting help and contacting Dell.............................................................................. 89
Contents 7

Before working inside your computer
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Topics:
•Before you begin
•Safety instructions
•Recommended tools
•Screw list
Before you begin
1. Save and close all open files and exit all open applications.
2. Shut down your computer. Click Start > Power > Shut down.
NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down
instructions.
3. Disconnect your computer and all attached devices from their electrical outlets.
4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
5. Remove any media card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety.
NOTE: Before working inside your computer, read the safety information that shipped with your computer. For more safety
best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
NOTE: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is flat and clean.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins
and contacts.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the
safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal
surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal
surface to dissipate static electricity, which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some
cables have connectors with locking tabs or thumb-screws that you must disengage before disconnecting
the cable. When disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When
connecting cables, ensure that the ports and connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
1
8 Before working inside your computer

Recommended tools
The procedures in this document may require the following tools:
●Phillips screwdriver #1
●Plastic scribe
Screw list
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Base cover Palm-rest and keyboard
assembly
M2.5x4 7
Battery System board M2x3 4
Display panel Display back-cover and
antenna assembly
M2x2.5 4
Fan System board M2x5 2
Hinges Palm-rest and keyboard
assembly
M2.5x4 6
Hinge brackets Display back-cover and
antenna assembly
M2.5x2.5 6
Hinge brackets Display back-cover and
antenna assembly
M2x2 2
I/O board Palm-rest and keyboard
assembly
M2x2 2
Power-button Palm-rest and keyboard
assembly
M2x3 2
Power button with
fingerprint reader
(optional)
Palm-rest and keyboard
assembly
M2x3 2
Solid-state drive System board M2x3 1
System board Palm-rest and keyboard
assembly
M2x2 6
Touchpad Palm-rest and keyboard
assembly
M2x2 4
Touchpad (Support
brackets)
Palm-rest and keyboard
assembly
M2x2.5 3
Wireless-card bracket I/O board M2x5 1
Before working inside your computer 9

After working inside your computer
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
2
10 After working inside your computer

Removing the base cover
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Procedure
Procedure
1. Loosen the three captive screws on the base cover.
2. Remove the seven screws (M2.5x4) that secure the base cover to the palm-rest and keyboard assembly.
3. Pry the base cover starting from the top-left corner of the computer base.
4. Lift the base cover off the palm-rest and keyboard assembly.
3
Removing the base cover 11

NOTE: The following steps are applicable only if you want to further remove any other component from your computer.
5. Disconnect the battery cable from the system board.
6. Press and hold the power button for 5 seconds to ground the computer and drain the flea power.
12 Removing the base cover

Replacing the base cover
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Procedure
Procedure
1. Connect the battery cable to the system board, if applicable.
CAUTION: To avoid accidental damage to the power-adapter port, do not press the base cover against the
power-adapter port when you snap the base cover to the computer base.
2. Place the base cover on the palm-rest and keyboard assembly, and snap the base cover into place starting from the
power-adapter port.
3. Replace the seven screws (M2.5x4) that secure the base cover to the palm-rest and keyboard assembly.
4. Tighten the three captive screws that secure the base cover to the palm-rest and keyboard assembly.
4
Replacing the base cover 13

Removing the battery
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Prerequisites
•Procedure
Prerequisites
Remove the base cover.
Procedure
1. Remove the speaker cable from the cable routing on the battery.
2. Remove the four screws (M2x3) that secure the battery to the palm-rest and keyboard assembly.
3. Lift the battery off the palm-rest and keyboard assembly.
5
14 Removing the battery

Removing the battery 15

Replacing the battery
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Procedure
•Post-requisites
Procedure
1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly.
2. Replace the four screws (M2x3) that secure the battery to the palm-rest and keyboard assembly.
3. Replace the speaker cable along the cable routing on the battery.
Post-requisites
Replace the base cover.
6
16 Replacing the battery

Removing the memory module
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Prerequisites
•Procedure
Prerequisites
Remove the base cover.
Procedure
1. Locate the memory module and lift the Mylar to access the memory module.
2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory
module pops up.
3. Remove the memory module from the memory-module slot.
7
Removing the memory module 17

18 Removing the memory module

Replacing the memory module
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Procedure
•Post-requisites
Procedure
1. Lift the Mylar to access the memory-module slot.
2. Align the notch on the memory module with the tab on the memory-module slot.
3. Slide the memory module firmly into the slot at an angle.
4. Press the memory module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module and reinstall it.
Post-requisites
Replace the base cover.
8
Replacing the memory module 19

Removing the wireless card
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Prerequisites
•Procedure
Prerequisites
Remove the base cover.
Procedure
1. Locate the wireless card on your computer.
2. Remove the screw (M2x5) that secures the wireless-card bracket to the I/O board.
3. Remove the wireless-card bracket from the wireless card.
4. Using a plastic scribe, disconnect the antenna cables from the wireless card.
5. Angle and pull the wireless card to remove it from the wireless-card slot.
9
20 Removing the wireless card